My appliance could not be repaired so l got a replacement within a week very happy with the service 

AVOID AVOID AVOID 

Here’s my order number DFS 54D1S6678 - can’t wait to see your generic response. 

FACTS:
Purchased - SEPT 2025
Told wrong delivery timescales from offset.
Two faulty mattress.
Months of engineers, deliveries, pick ups, poor communication & attitude. 
Product caused ill health.
5 months later - nightmare over & refund issued. 

PLEASE GOOGLE FHIO (Ombudsman) USE IF YOU RECEIVED THE SAME LEVEL OF NON-CARE I EXPERIENCED. Won’t allow me to post link….. clever. 

On September 2025 - Spent £699 on a mattress - within weeks developed a fault. (Sagging in middle). Technician confirmed. 
Told if I wanted to change product I would have an unspecified time without a mattress (I advised I would need to sleep on the floor) as “different channels”. So I wrongly opted for the replacement. Also faulty - took over a month to confirm by another technician faulty and taken away. During this time mattress has caused health issues with my sides. 

What an awful experience. Did not get refund until Feb 2026. 5 months of total lack of any service. Disgusting attitude by supposedly escalations team. 

Looking at DFS contact page tells you all you need to know about these charlatan’s.  They tell you what is unacceptable behaviour when speaking to them. They are a shambles of a company who should spend some of those profits on customer service & training as oppose to how best to keep customers in line with T&C’s. Total lack of empathy, interest in customers & will never shop here again. 

So glad this is all over. 


Absolutely delighted with our new curtains from Hillarys! Pierre (Advisor 119474) provided exceptional service throughout - professional, knowledgeable, and genuinely helpful.

We chose the Lindora Putty curtains with wave header and blackout lining for our dining room, fitted on an 80mm wave track. The quality is outstanding and they've completely transformed the room. The wave header gives such a clean, contemporary look, and the blackout lining works brilliantly.

The track installation was impeccable - incredibly tidy with no dust or mess left behind. Pierre even steamed the curtains so they looked perfectly wrinkle-free. He made the whole experience enjoyable and stress-free, offering expert advice without any pressure and treating our home with great care throughout. We couldn't be happier with the results.

Highly recommend Hillarys and Pierre's service - well worth 5 stars!

I gave 1 star as I had to do at least 1 star to be able to write a review , I don’t rate this company 1 star though I would like to make that clear !!! 
The communication is dreadful , all I can say is don’t bother and I’ve not had my table & chairs yet !! So god only knows what they will be like ! Yes I’ve cancelled  my order but guess what they have completely ignored my emails and it’s arriving tomorrow !! I will update if it does this will be the second time my lost oh no it’s out of stock we can’t find it order is meant to arrive even though they gave me the option to cancel and I did cancel it !!! Communication is awful with this company ,go else where don’t bother with them I can’t tell you how much the stress has been with them honestly don’t buy from this company !!! 

Spoke with Grace and George from customer service via email, for assistance with placing an order. Both very helpful and informed. Haven’t received product yet but would place an order again because great customer service.

Andrew and Stephen attached to the Biggleswade branch. Polite, delivered within the delivery timeframe given, efficient, took packaging away.

I completely recommend Drool for its selection of cool artists — I encourage you look at cesxcommercial work, and for the very good quality of its service.

I love the texture of my prints from Drool and the easy updated FedEx delivery used with it.

Best,
Fabio R.

Company arranged an engineer quickly.  And that’s why I have got cover plan with Your repair for last so many years.Female staffs have high experience and they talk to customers very politely and explain everything nicely. I spoke to Clair quite often and she was very knowledgeable & kind. Once I spoke to one of your male staff and he was rude plus less knowledgeable and he disconnected my call.
Service is very good.I have recommended my friends to Your Repair.


The mattress is not as described. I am very disappointed with the purchase.

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