“5 stars! Ella was amazing from start to finish. She explained the Creditsafe credit report system thoroughly and made sure I understood exactly how it works and how it will benefit RDJ. It’s such a handy tool and I’m really pleased we decided to go ahead.”

I Will do my best to improve semantics all the best 

I cancelled my subscription within the trial period. I then checked to see if it had cancelled during the trial period. There was a button that stated check your score which I thought as I was in the trial period it was still free. 99% of the time when you cancel the trial period you still get granted access until the end. BEWARE as soon as you press the button check score it takes money out your bank. I have never seen such a quick process to take your money without any warning of being charged.
Since being charged I immediately informed them of the catch and since haven’t attempted to access the account which demonstrated it was a mistake however this is the trap I fell into. They have and they refused to refund but again cancelled my access to my file without asking. So they took the money and still cancelled it honestly they are Incredible. 
Here is there stance 🙈😳😱

Yaz (Checkmyfile)
12 Feb 2026, 09:23 GMT

Hi Edward
 
Thank you for contacting us about your refund request and account closure. 
 
I have looked into this for you and can see your free trial started on 01/02/2026 and was then cancelled on 06/02/2026 so when you logged in and reactivated on 09/02/2026  your free trial had ended and a payment is needed in order to view your report. This is made clear on the reactivation page.
 
We only offer a free trial to new customers – you can’t have repeated free trials of our service. And while you can cancel at any time, your subscription payment is non-refundable, as stated on our website and in our terms of service.
 
When you reactivated your account, the existing card details are shown and are used as the primary method of payment. At that point, it clearly states: ‘Understand what’s influencing your latest credit score and how to grow it. Come back today for £14.99 a month. Cancel online anytime.’
 
While I can’t offer you a refund,I have gone ahead and cancelled your subscription. Your cancellation code is 6631610-001
 
I have also passed your deletion request over to our security team to action this. 
 
Let me know if you have any questions.
 
Kind Regards
Yaz
Customer Care Team

Great credit card no issues at all, started at a £300 limit recently increased to £1450. No complaints at all easy to use fab customer service. Well done!  

One Calls online response team were excellent in answering all our queries.

Newday really are the worst company. Two account’s with different card names dispute on one then close other when there is no dispute Should be dealt separately. No response to letter sent in December. Treated inhumane. No customer service. Time you treat people like humans. Do not use this horrible nasty company or any associated with newday. 😡😡😡😡😡😡😡😡😡😡😡

Brilliant app and updates weekly!! Better than some of the others 

Incorrect information on file. Completed required form to advise of error but no reply received and no changes made.

Was having a hard time figuring out what to do with my car but Swoppa fixed all that! Really straightforward process and tells you what you need to know without over complicating anything! Very pleased and would recommend.

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