Not having arranged a funeral service before Heatherley Park made everything so smooth. The ladies were sympathetic and kind, nothing was too much trouble. I wanted a natural burial for my husband and Heatherley Park is the perfect setting, calm, peaceful and natural. We are planting an oak tree for him and are able to visit whenever we want to. Thank you one and all.

As a family we have used the services of Austin's before.  We find them to be very sympathetic, helpful and professional.  Nothing is too much trouble and they gently guide you through the process of bereavement, which can be very emotional.

The funeral service for my husband was on Tuesday 29th July. 

The whole team  are lovely people. They were understanding, considerate, respectful, empathetic, caring, the kindness , they all showed towards me and my family was unbelievable . 

My husband’s service was beautiful, the service was approximately, 1 hour. The music I asked to be played, was by Alicia keys. My husband took me to see her in concert a few years ago in Paris. ( it was very special for me). I had a few songs played, my husband loved the hymn ‘ Jerusalem) from school days. It was played and myself and others sung along also.

The Celebrant Mel, was professional , I couldn’t have asked for a more caring person to lead the service.     Graham, was old school , my husband I know 100% would love the way he was and the pall bearers. Graham is  a kind person, he made me feel at ease on the day  ( two of pall bearers were ladies, it was great to see that) times have evolved. 

Neil, he is so kind, such a gently person, he drove the buggy to the burial site. The final resting place place for my husband. Where my husband is laid to rest is beautiful. Apple blossom tree next year, if I remember correctly will be placed on my husband to grow and blossom 🙂

Maria, she reassured me it would all be ok. 

Alex , behind the scenes, so professional 

Natasha, Tash her colleagues know her by. What can I say, we started this process with her, I couldn’t have done  this without her. Her wealth of knowledge, professionalism, kindness . Natasha went out of her way to organise the day for me and my family, 

 I could go on . Natasha,  ( Jo,  I’ve forgotten her correct name, I think) she works along side  Tash. Marie, Neil, Graham, Alex, Mel the Celebrant. Sorry if I missed anyone. I know I have spoken to a few others . Behind the scenes staff, landscapers who look after the grounds.

Every single one of you  made, my family, extended family, friends feel  very special. 

ps we will be back soon, to visit my husband and will definitely say hello, to you. 

Thank you all

Kind regards 
Paula 🙂


My mother was persuaded to choose this location for her final arrangements, so we had no choice but to hold her funeral here. Both of my parents' ashes remain here, and I doubt I'll visit them again because I dislike this region. They always addressed me as Mrs. in their correspondence, referring to my mother, which was unsettling. After the funeral, they never reached out regarding the plot or signage; it remains unmarked, and the paperwork has gone missing. I assume the bill is settled, so there's no incentive for them to follow up.The day of the funeral was rainy, so we skipped the interment site visit. Now, I’m unsure of my parents' exact resting place since the last time I tried to find them, I got lost in the tall grass. A simple email with directions would have been appreciated. For those planning end-of-life arrangements, consider simpler options. Opt for an economical cremation and let your family scatter your ashes where they see fit. This experience was not what I wanted for my parents and could have been smoother. 

It seems all image and appears no love or respect here.  I was shocked to find all the decorations which were tasteful and personalised to my Mum had been removed. Nobody asked whether they could do this, they admitted they had made no attempt to contact, as they have so many memorial spaces. I found them on the floor at the side of the office. I couldn’t believe the lack of respect shown. After giving your Mum and Dad end of life care you’re hardly going to read the small print. Apparently the rules have changed around leaving plastic flowers, despite it being difficult to grow natural flowers there due to possibly being near the river. After I became very upset in the office, nobody phoned back after this also. Possibly a gardener who I spoke with firstly genuinely looked sad around this, the other staff didn’t. Obviously it doesn’t get much more emotional than losing your parents.

Exceptional,fantastic staff, made my Mums funeral so much easier, the grounds are stunningly beautiful Thankyou for such a lovely day which could have been very different. Lyn Bolt.

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