Allo Allo Reviews 4,466

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers express mixed feelings regarding the products they received. Some people are satisfied with the condition of their purchased iPhones, noting they looked almost new with great battery health. However, others report issues such as receiving devices with scratches, cracked camera lenses, or even non-functional phones. There are conflicting opinions about product quality, with some customers feeling the description of the item's condition was inaccurate. People highlight varying experiences with delivery services. Some appreciate the fast delivery and well-packed items, while others mention delays, high VAT fees, and unexpected customs charges. A few reviewers had issues with the delivery company, such as UPS, and some had to pay extra for delivery without transparency about custom costs.

Based on these reviews

Rated 3 out of 5 stars

I bought an iPhone 13 Pro for my sister, and it was amazing for the price i got it for however the battery life was disappointing but ither than that I am very happy. I want to order for myself since... See more

Rated 4 out of 5 stars

Allo Allo : I can testify that the company is a true company, they shipped from Hong Kong, the iPhone 14 I received was according to the description. I am happy in general with my product. The deliver... See more

Rated 4 out of 5 stars

My order arrived later than the estimated delivery date, after 3 weeks but, it was worth the wait. My iPhone 12 mini has no scratches looks new. However, I am disappointed with the battery life, I exp... See more

Rated 4 out of 5 stars

My phone was at least 50€ cheaper than on other sites which delivered more promptly, but who also added a delivery fee on top. Communication about delivery details wasn't great, but it arrived saf... See more

Rated 1 out of 5 stars

I bought an iphone; arrived not working: battery damage and display damaged. I'm waiting from one year ago to be refunded. No answer by the website, total lack of assistance. I spent €150,00, was... See more

Rated 5 out of 5 stars

Pretty sleek operation, responsive to questions. The well packed iPhone 13 arrived a day earlier than scheduled, delivered by DHL Express. First time buyers in South Africa be aware that all imports g... See more

Rated 5 out of 5 stars

"I'm thrilled with my iPhone 13 Pro purchase from Allo Allo! The process was seamless, and the delivery was lightning-fast. The product is exactly as described, and I'm loving every feature. The custo... See more

Rated 5 out of 5 stars

This experience has been the best -number 1 -Allo allo proved to be legit .No 2-The divice arrived in the axact form ,thus included the battery.Which,I never expected.Even the fact that the package... See more

Rated 5 out of 5 stars

Process was really east set up a account verify details , choose the phone you desire , use allocated discounts and place order . Shipment didnt take more than a week Great Service

Rated 5 out of 5 stars

Good quality/price, a bit disappointed about the condition of the iphone -> some marks on the sides and sell "as new" but in general good visual aspect. Working fine, setup easy. Cable included. Ho... See more

Rated 5 out of 5 stars

I love that you can get phones that are still in good condition at an affordable price. However, it would’ve been nice to know that the company is outside of South Africa therefore you will be require... See more

Rated 4 out of 5 stars

So, this company Allo Allo, is a real company and I can testify that I actually received my product, an iPhone 14. A used one. 512 GB. They shipped from Hong Kong . I received my iPhone about 1... See more

Rated 5 out of 5 stars

It never gave me any problem from purchasing on the website to shipment that was coming to my country. The staff communicated everything clearly and addressed my questions were applicable. It was seam... See more

Rated 1 out of 5 stars

The seller delivered two defective iPhones and, thanks to PayPal, received a refund after weeks of correspondence. I had to ship the defective iPhones to China at my own expense, insured, even tho... See more

Rated 1 out of 5 stars

I ordered an iPhone13 with new battery and in "very good" shape. I received the package with 1 day delay (5 working days instead of "2-4"), the iPhone had multiple blemishes and small scratches, so d... See more

Rated 5 out of 5 stars

Bought an iPhone 13 Mini in "Good Condition" and it turned up better than expected. Only very lite markings which are not obvious nor easy to see. "New" battery seems OK as well, since it shows 99% b... See more

Rated 1 out of 5 stars

I am very disappointed from Allo allo for the complete lack of communication. I ordered an iPhone and due to device issues I have repeatedly tried to communicate in order to fix or replace my device w... See more

Rated 1 out of 5 stars

Fraudulant Reseller. Don't go near any of their products! The absolute worst. I ordered "iPad Air 3 64GB Wifi + Cellular Space Gray (2019)" Supposedly "Sehr guter Zustand" but I received a golden co... See more

Rated 5 out of 5 stars

Came there evening time looking for replacement glass for my phone camera as it shuttered into pieces. They fixed it within half an hour and the price was very reasonable. They were polite and profess... See more

Rated 1 out of 5 stars

I orderd a christmaspresent for my son on December 11th. The estemated delivery date Was dec 16th. Until dec 19th there was no progress in the delivery Status, the suddenly it changed to dec 29th. Fi... See more

Rated 1 out of 5 stars

I waited a week for my phone from AlloAllo, paid a high VAT fee, bought covers and screen protectors — and the phone arrived faulty. A repair shop confirmed the battery and charging port are fine, m... See more

Rated 1 out of 5 stars

Purchased a iphone13 mini supposedly excellent condition. Arrived with a cracked camera lenses. Contacted their customer support which is basically AI and told to email their customer support 🤔 which... See more

Rated 2 out of 5 stars

Came from Hongkong to Thailand, so I had to pay taxes afterwards. Would be nice to mention that before. Unfortunately the phone I received has some kind of camera focus problem. It focuses alwa... See more

Rated 1 out of 5 stars

My phone doesn’t want to start there’s nothing I can do with it I want it to be returned and exchange it if there’s that option or refund me, I’ve been waiting so long for an item that is not wor... See more

Rated 1 out of 5 stars

The phone I ordered could not go to the attended address due to FedEx not delivering there. 1. Options was change address 2. Pay additional 3. Cancel order I decided to pay the additional, but... See more

Rated 1 out of 5 stars

The package was not sent when they said it was. Item ordered 22 Dec, the web said the order had been sent 23 Dec, with estimated delivery 24 Dec. Nothing received yet. UPS tracking said the item had... See more

Rated 1 out of 5 stars

First of all, the phone I received does NOT work at all. Then the quality of physical aspect is pure LIE; the screen and metal body are scratched everywhere, when they sell it as in "good condition... See more

Rated 3 out of 5 stars

Delayed delivery. No charger included. One important scratch on the screen. The iPhone seems to heat more than usual. However, seems to work properly, thus I’m not asking for my money back. I’ve h... See more

Rated 1 out of 5 stars

Presented as local / Norwegian webshop. Only after order you understand that it’s China based. They don’t have a VAT/ MVA deal so recived VAT bill from FedEx on additional 25%. Be aware

Rated 4 out of 5 stars

I had to pay for Customs at high rate as though it was the new device. They didn't accept the price of the invoice that the phone was worth more. They thought it was new one. It would have been better... See more

Rated 4 out of 5 stars

First of all, I’m very impressed about how fast delivery was for this phone. It literally came a week later after ordering it. Everything seems to be working well, I’m bit disappointed that the batter... See more

Rated 1 out of 5 stars

Their contact us butyon doesn't work, and they can't ship to certain cities but can't be reached for a refund. Will try to get the money back through the bank but not optimistic since we didn't use a... See more

Rated 5 out of 5 stars

Bought a used iPhone 13 from alloallo.com and I’m super happy with it! The phone looks almost new, works perfectly, and the battery is in great condition. Delivery was fast and the price was much bett... See more

Rated 1 out of 5 stars

When I ordered on the Allo Allo site, I had cancelled my order and requested a refund. They said the refund would take 4-8 days to reflect on my account but now it's been past the 8 days without recei... See more

Rated 5 out of 5 stars

I visited several websites for refurbished phones and have to say that Alloallo has the following advantages for me: - clear and easy-to-navigate website - good options for specifying the phone... See more

Rated 4 out of 5 stars

I didn't appreciate the long delivery and the lack of access that the delivery service doesn't provide. Also the phone took a very long time to be shipped. I had to pay extra for delivery and there is... See more

Rated 1 out of 5 stars

Lowest tier customer service combined with fraudulent behavior. First my parcel was 10 days late. Apart from import taxes that are not included in the price, DHL charges a service fee which do... See more

Rated 5 out of 5 stars

I twice tried to order a refurbished iphone 13 mini 256 GB via ebay and they failed miserably. As luck would have it, I came across your company during a search for a refurbished iphone 13 mini 256 GB... See more

Rated 3 out of 5 stars

Its okay, the delivery took more than 3 to 5 days. The UPS delivery service is general bad. They never deliver it to door. Late delivery to Germany, Berlin is the main negative point here. thx, bes... See more

Rated 3 out of 5 stars

It was good order, but company sent me that after: Required action Evaluate your order IE32638645 Good morning, We are happy to know that your order has now been delivered... See more

Rated 5 out of 5 stars

Shipping was very fast, and the phone arrived in perfect condition. No cosmetic damage was visible on the iPhone. I'm currently setting it up, and everything is working correctly. I'm very satisfied s... See more

Rated 4 out of 5 stars

Got my product in perfect state in the end, the only slight flaw was the delivery time was off by a couple of days. The product seemed to have gone back and forth between the same countries before fin... See more

Rated 5 out of 5 stars

Today I received my iPhone delivered with UPS - everything like in the description: I ordered excellent quality, new battery (capacit is 100%). Today I migrated my data - all fine, looks nice.



Contact info

3.4

Average

TrustScore 3.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Deliverytime was too long

No problem in handling with the order.
The diffuculty was the transport with ups.
You created a lable at december 12, ups delivered at december 29. That is too long.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

A great Christmas surprise!

After placing an order on the 12 of December, and after some shipping issues, they managed to send me the iPhone 13 Mini as a gift for my nephew in time for Christmas (I’ve received the item on the 23 of December).
Great! Thank you!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, good customer service, user-friendly website. Good information and package tracking. I appreciate that they use reputable and reliable shipping companies.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

I orderd a christmaspresent for my son…

I orderd a christmaspresent for my son on December 11th. The estemated delivery date Was dec 16th. Until dec 19th there was no progress in the delivery Status, the suddenly it changed to dec 29th. Finally the parcel arrived today, dec23th, but the last days were really stressfull for me as I was afraid of having no present at all for my son.
To be honest if I need a gift in future, I won't be ordering at alloallo.

11 December 2025
Unprompted review
Rated 2 out of 5 stars

So i bought an Iphone X from them a…

So i bought an Iphone X from them a couple months ago. First of all it took them a whole week just to get it to shipping company then things were going good until it got delivered. I got an Iphone X that doesnt have an apple logo which i kinda understand for refurbished product but i dont understand why they gave me a phone which overheats so badly sometimes if i play some games that require some more power it gets so hot that i cant even hold in my hands, i also got a bad charghing cable that i needed to replace a month later and it was some cheap charging cable that i couldve bought in litterally any store and this phone display is so bad it got a line over it but i didnt drop it at all it just appeared and it wouldnt go away. I dont know how you can call this “premium refurbished products” i paid 200€ for this and i have got a phone that might die after a year of use so i wouldnt reccomend anybody to buy off of this website, also i emailed customer support that i couldnt select best condition which was avaliable but when i added it to cart it just selected good condition and they never responded,so i ended up buying good condition and expected scratches only but no i got a phone that gets hot after 1 yt video. The reason im giving 2 stars is because the phone atleast works. DO NOT BUY FROM THEM

1 August 2025
Unprompted review
Rated 5 out of 5 stars

iPhone 13 pro max

I am overly satisfied with my purchase. I received it in good order and I would definitely recommend it to my friends and family. :)

17 December 2025
Unprompted review

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