ANNA Money Reviews 4,879

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the platform's ease of use, intuitiveness, and efficiency in managing finances. Customers highlight the swift and effective control it provides over various business banking tasks. The platform is considered brilliant from start to finish, simplifying company setup, payment processes, and serviced office arrangements. Consumers consistently praise the responsiveness and helpfulness of the customer service team, noting quick and clear answers to their questions, often within minutes. The support team is described as knowledgeable and friendly, effectively taking the stress out of running a business. Reviewers value the time-saving aspects, the well-handled queries, and the overall stress-free experience of managing their business finances.

Based on these reviews

Rated 5 out of 5 stars

First class for Business banking. Very easy to use, intuitive, paying bills, making and tracking concerned and checking balances is excellent, enabling swift and effective control. Any problems, their... See more

Company replied

Rated 5 out of 5 stars

I’ve found this platform brilliant from start to finish. From set up, to daily ease of use and preparation and submission of payroll and annual tax return I cannot fault ANNA. There response a... See more

Company replied

Rated 5 out of 5 stars

Made setting up the company, payment provider, and serviced office a doddle. I have used other company set-up and business account services and ANNA is certainly the easiest to use. Particularly being... See more

Company replied

Rated 5 out of 5 stars

There were a few bumps in my relationship with ANNA Money in the early days and I wish the defunct account details in the app could be removed but I’m otherwise very happy. Saying that, customer serv... See more

Company replied

Rated 5 out of 5 stars

Anna Money app is so easy to use. Everything is done quickly, making payments, producing statements, looking for transactions it can all be done within a few seconds. Customer services are very help... See more

Company replied

Rated 5 out of 5 stars

Really good business banking app for business start ups. Able to accept you with low credit score, really fast and good response and not as expensive as other business bank accounts. If I had more mon... See more

Company replied

Rated 5 out of 5 stars

I am very Sorry But One star Ratings it's U that's Failed not ALWAYS NO NONSENCE ACCOUNTING ANNA Internet Banking. There is no better Platform Does Bank Journal Accounting It works F... See more

Company replied

Rated 1 out of 5 stars

Absolutely do not use this bank at all They suspend your account and refuse to let you use it but continue to take their subscriptions. Needless to say it’s not about the money it’s the principle... See more

Company replied

Rated 5 out of 5 stars

Great business banking app. Can access via desktop as well, which makes it easier for me to view everything. Very responsive when asking questions on the chat function, very secure for all elements an... See more

Company replied

Rated 5 out of 5 stars

I find the feedback from the chat team in the app extremely helpful. Reminders are sent for outstanding invoices, my payroll reminders are sent to my email address, and the recent filing of my confir... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with my ANNA Money account and the service they provide. They’ve genuinely thought of everything! Their expert support team is brilliant — always quick, knowledgeable, and frie... See more

Company replied

Rated 5 out of 5 stars

I'm always impressed by the speed of the ANNA responses when human intervention is required. In fact both the speed and quality of my interaction today were excellent, with Robin showing very good kno... See more

Company replied

Rated 5 out of 5 stars

There’s no faulting the ANNA team and service whatsoever. I started out as a self employed freelancer 4 years ago now and joined them - zero regrets and I have no plans to ever change business banks.... See more

Company replied

Rated 5 out of 5 stars

I run a small startup and I’m the only employee, and ANNA Money covers everything I need. Opening an account was fast, the app is simple, and I can see all my business finances in one place. In... See more

Company replied

Rated 5 out of 5 stars

I’ve used ANNA as the business account for my company for years and it’s been consistently fast, secure, and easy to manage. The support team has been excellent whenever I’ve needed help. They w... See more

Company replied

Rated 5 out of 5 stars

Joined Anna back in July have had absolutely zero issues at all. Easy set up ( Get paperwork correct) easy to use. Had payment of £10k held for AML checks which took time but managed well. Our experie... See more

Company replied

Rated 5 out of 5 stars

This us such an easy platform to use, there hasn't been a question or issue that couldn't be solved using the chat facility. It's a simple interface, the app does the basics really well, and the web s... See more

Company replied

Rated 5 out of 5 stars

ANNA has been an excellent online business banking solution for my business. The platform is easy to use, reliable, and well designed for managing business finances online. Everything is clear and str... See more

Company replied

Rated 5 out of 5 stars

The experts in the help Center are incredibly helpful and professional. I had an issue with HMRC permission for Anna to file VAT, Luke and Sonny patiently analysed the potential reasons and guided me... See more

Company replied

Rated 5 out of 5 stars

I run a small limited business and trying to navigate HMRC and keep track of your accounts can be a nightmare but I can honestly say this has been a game changer. Once you get everything set up it’s s... See more

Company replied

Rated 5 out of 5 stars

Anna Bank has been an excellent choice for our business. The app is incredibly easy to use and managing our finances has been easier. Customer services is easily accessible which is a bonus for o... See more

Company replied

Rated 5 out of 5 stars

I love these guys, I have been with them 3 years and every time I have a problem, day or night they’re on it as quickly as possible. My business has started doing well and turning over just under £2 m... See more

Company replied

Rated 5 out of 5 stars

Been with Anna for about 4 years, cannot praise enough the ease and efficiency of the app. The way it can provide you with a statement in any timeframe you request with 30 seconds is remarkable, both... See more

Company replied

Rated 5 out of 5 stars

ANNA is a really helpful business account for a small business like mine! The app has a simple layout so it doesn’t become over whelming to use. They also have real assistances available to help vi... See more

Company replied

Rated 5 out of 5 stars

I have a really lovely experience using Anna Money. The service is incredibly easy to use, clear, and well designed, which makes managing finances feel simple and stress-free. Everything is straightfo... See more

Company replied

Rated 5 out of 5 stars

Iv been using Anna for over three years now and it’s such an efficient way to run my Buisness it covers all aspects required and there is always assistance to hand if required. Would highly recommend.... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant account. I’ve had this account for about 2 years now. Customers service is absolutely spot on, lovely people to deal with when I muck something up! I recommend it to anyone sta... See more

Company replied

Rated 5 out of 5 stars

ANNA is by far the best piece of software I have ever used. Literally no nonsense, has everything you need, they're constantly developing. The app is so convenient, customer support is out of this wor... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure what to expect, starting up a business with no experience. I simply can’t speak highly enough of the ANNA app and team. They are always on hand to chat and help, not a robot but someone... See more

Company replied

Rated 5 out of 5 stars

Perfect for my small business. It's not easy starting up and finding a business account that is willing to go the long run with you, and I've been using ANNA since 2021 because it absolutely deliver... See more

Company replied

Rated 5 out of 5 stars

Live chat assistant I dealt with earlier couldn’t have been more helpful! Wish I’d of asked their name for recognition of their excellent customer service, something that is a rarity these days! Have... See more

Company replied

Rated 5 out of 5 stars

Whenever I've had an issue (which isn't often,) the Customer Service has been top notch. Best bank I've ever used & have been with for 5 years. Nothing is too much trouble for them, & always answer pr... See more

Company replied

Rated 5 out of 5 stars

Anna Business Account Team resolves and understands the customer pain points. They made me understand as I am at zero knowledge about the business staff they made my job very easy. They are so quick a... See more

Company replied

Rated 5 out of 5 stars

I give strong 5 stars for ANNA! 24/7 human support without messing around with AI, very helpful staff (sorted out quickly quite many different issues) - I always getting the best from ANNA for my busi... See more

Company replied

Rated 5 out of 5 stars

Been using Anna as primary business account for 2 years now, and mostly we’ve had no issues with the day to day operations. Customer service in the chat is very quick to respond and helped resolve wha... See more

Company replied

Rated 5 out of 5 stars

Excellent business account!!! Everything is so easy to use and there is help available within minutes inside the app. I’m super happy with this account and highly recommend signing up to get your Anna... See more

Company replied

Rated 5 out of 5 stars

Absolutely made by how awesome Anna is. Even when I have questions, I get fast replies from actual staff members. Best business banking decision I ever made and would strongly like to recommend Anna t... See more

Company replied

Rated 5 out of 5 stars

A good app alternative to having an accountant. You learn a lot about the process quite intuitively. Also you have access to an accountant over the phone who is super helpful and help you organise you... See more

Company replied

Rated 5 out of 5 stars

Great business account, I would recommend to anyone. So easy to use and any problem or query you have it is sorted out in literally seconds. Angela helped me today with my query and was so helpful. Th... See more

Company replied

Rated 5 out of 5 stars

The customer service at Anna is second to none. They are always quick to respond and resolve an issue either via the chat or on the phone. Their app is well designed and intuitive making the whole exp... See more

Company replied

Rated 5 out of 5 stars

This bank provides reliable services and an easy-to-use mobile app. Transactions are quick, and customer service is generally helpful. However, some fees are unclear, and wait times can be short. Over... See more

Company replied

Rated 5 out of 5 stars

I’m using ANNA for my Shopify store and I’m very happy with it. Everything is clear, intuitive, and easy to manage, which makes running my business much smoother. Support has been excellent whenever I... See more

Company replied

Rated 5 out of 5 stars

Best business account I have found so far since I switched from PAYE to Self employment. It is very easy to set up, fees are low, and more importantly I get instant and constant customer support. Wou... See more

Company replied


Company details

  1. #17 of 49 best companies in Bank
  2. #10 of 20 best companies in Accounting Software Company

About ANNA Money

Written by the company

ANNA is the business account that does your taxes and payroll.
It’s the easiest and most affordable way to automate your Self Assessment, VAT returns, and Corporation Tax calculations and filing.

With real-time tax estimates, you always know what’s coming. ANNA automatically creates smart money pots so you can save ahead of time, making tax season smooth and stress-free.

ANNA is MTD ready and HMRC compliant.
Looking to register a company? ANNA can help you with that too! Same day company registration with everything you need from day one.

The ANNA company registration

Written by the company

The same-day company registration
Ready to take your business to the next level? ANNA’s company formation service makes it quick and easy to register your UK limited company. Keep your personal address private with a virtual office, and enjoy full secretarial support, including same-day mail scanning and forwarding. We’ll also take care of your company filings and ongoing updates, so you can focus on growing your business.

ANNA +Taxes

Taxes? Sorted.

ANNA +Taxes
Click to sign up
ANNA +Taxes brings automated accounting and tax management straight into your business. Stay on top of your taxes, remove the stress, and never miss a deadline again. Even better, ANNA's Self Assessment and VAT services are fully MTD-compliant.
  • Automated VAT return calculations and direct HMRC filing.
  • Handles Corporation Tax, Self Assessment, and payroll administration.
  • Our new MTD Self Assessment service is simple, easy - and free.
  • Smart tax pots and reminders help you save ahead of deadlines, so there are no nasty surprises.
  • Stay safe with digital record-keeping with secure cloud storage.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had a great experience with ANNA…

I’ve had a great experience with ANNA Money so far. The app is very easy to use and everything is clear and straightforward. Setting up my account was quick, and managing payments, invoices, and expenses is simple.

Customer support has also been very helpful whenever I had a question. Responses are fast and professional, which is important for running a business.

Overall, it’s a reliable and efficient service that makes business banking much easier. Highly recommended.

11 February 2026
Rated 5 out of 5 stars

Very good

Excellent Business Account
MTD compliant for HMRC submissions
Very good at identifying any missing records

11 February 2026
Rated 5 out of 5 stars

Love it goo and quick service ignore…

Love it goo and quick service ignore high street accounts

10 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Hoonjan 👋

Thank you so much for your lovely review 💛

We’re really glad to hear you’re loving the quick service and finding ANNA a great alternative to the high street accounts 🤩 Speed and simplicity are exactly what we aim to deliver 🙌

If you ever need anything at all, just drop us a message, we’re here for you 👍

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

The fast and quick response when I need…

The fast and quick response when I need assistance regarding my business account

10 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Gumboreshumba 👋

Thank you so much for your feedback 🤩

We’re really glad to hear you’ve found our responses fast and helpful when you need assistance with your business account 😊 Being there quickly when it matters is something we really focus on 🙌

If you ever need support or have questions, just reach out, we’re happy to help 👍

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

They are good in everything in helping…

They are good in everything in helping their clints

10 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Natesh 👋

Thank you so much for your kind feedback 💛

We’re really happy to hear you’ve found the team helpful across the board 😊 Supporting our clients in every way we can is exactly what we aim for 🙌

If you ever need a hand or have questions, we’re always glad to help 👍

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Great bank

Excellent service

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Frederick 👋

Thanks for the awesome review 🤩 the fact you think our service is excellent has really made our week 🎉

Please remember we're available in the app 24/7, should you ever need us 🙏

Best wishes, Robin - Customer Experience Specialist ✨

Rated 5 out of 5 stars

customer service

Very responsive

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Evelyne 👋

Thank you for your lovely review 💛 we really pride ourselves on having responsive 24/7 service so it's great to hear we're hitting the mark 🎉

Best wishes, Robin - Customer Experience Specialist ✨

Rated 5 out of 5 stars

One of the easiest yet most useful…

One of the easiest yet most useful business accounts I have ever used, even over high street business accounts.

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Zain 👋

Thanks so much for the kind words 💛

We’re really glad to hear you’ve found the account both easy to use and genuinely useful—especially compared to high street options 🎉That means a lot to us and motivates the team to keep making things better 🤩

Please remember we're available in the app 24/7, should you ever need us 🙏

Best wishes, Robin - Customer Experience Specialist ✨

Rated 5 out of 5 stars

BEST OF BEST

Best Best account for business use. 100 times better than shity starling idiots. Don't give response to messages. Anna is the best get instant response.

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Habib-Ur-Rehman 👋

Thank you for taking the time to share your feedback 💛

We’re really glad to hear you’ve had such a positive experience using ANNA for your business and that getting quick responses has made a real difference for you 💬 Providing fast, reliable support is something we work hard on, so it’s great to know it’s been helpful 😊

If there’s ever anything you need or want to explore further, we’re always happy to help 👍

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Nice easy to use

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Hanbing 👋

Thank you so much for your feedback 💛

We’re really glad to hear you’re finding ANNA nice and easy to use ✨ Keeping things simple and stress-free is exactly what we aim for 😊

If you ever want to explore more features or need a bit of help, we’re right here 👍

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Service Review

I find the feedback from the chat team in the app extremely helpful. Reminders are sent for outstanding invoices, my payroll reminders are sent to my email address, and the recent filing of my confirmation statement was done in a matter of minutes. Overall, the time saving aspects and answers to queries are well handled by Anna.

9 February 2026
Unprompted review
ANNA Money logo

Reply from ANNA Money

Hi Beverley 👋

Thank you so much for sharing such a thoughtful review 🙏

We’re really pleased to hear you’ve found the in-app chat team helpful and that features like invoice reminders, payroll emails and quick confirmation statement filing have been saving you time 🤩Making day-to-day admin simpler and keeping everything on track is exactly what we aim for 😊

If there’s ever anything you’d like to streamline further or ask about, we’re always happy to help 💬

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Beyond brilliant

I have been with ANNA for about 2 years now. I must say, if I could give them more than 5 stars I would. Without going into too much detail, but their account security if excellent, I genuinely believe they care about protecting my account, the security built into my account and the app are brilliant. I would not swap banks now for anything

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Arran 👋

Thank you so much for such an incredible review 💙

We’re honestly thrilled to hear you’ve been with ANNA for around two years and that you trust us so strongly with your business banking ✨ Knowing our security measures and the care we put into protecting your account have stood out to you really means a lot, that trust is everything to us 🙌

It’s amazing to hear you wouldn’t swap banks for anything, and we’re so glad to have you with us 🌟

If you ever want updates, tips, or just reassurance, we’re always here for you 🚀

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

The service

The service

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Akheel 👋

Thank you for the lovely review 🙌 we're sp happy to hear you're enjoying the service 💛

Please remember we're available in the app 24/7, should you ever need us 🙏

Best wishes, Robin - Customer Experience Specialist✨

Rated 5 out of 5 stars

Head and shoulders above tide

Head and shoulders above tide. Not perfect but way more responsive than tide or sumup

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Robertson 👋

Thank you so much for the awesome review 🤩 the fact you think we're head and shoulders above others has truly made our day 💛

We do pride ourselves on responsive 24/7 chat so we're thrilled to bits we've hit the mark 🎉

Thank you again for your kind words 🙏

Best wishes, Robin - Customer Experience Specialist✨

Rated 5 out of 5 stars

Simple!

I love it. Eliminates the need for an accountant. I’m a sole trader with not a great turnover. I’m vat registered and my vat returns are just a few clicks away

9 February 2026
ANNA Money logo

Reply from ANNA Money

Hi Chris 👋

Thank you so much for sharing your experience 💛

We’re really happy to hear you’re loving how simple everything feels and that ANNA fits your needs perfectly as a sole trader ✨Making VAT returns quick and just a few clicks away is exactly what we aim for, especially when you want things clear and hassle-free 😊

If you ever want to explore more tools or need a bit of guidance, we’re always happy to jump in 🚀

Best wishes, Annie – Customer Experience Specialist

Rated 1 out of 5 stars

SUSPENDED ACCOUNT AND FUNDS LOCKED. BE CAREFUL

First the company were great, i set up a business bank account for my new business. Customer service spot on with help 247.

They restricted my account to verify incoming payments from clients. I sent signed terms of business and invoices and the account was swiftly unlocked after 24 hours.

I am operating a business in a professional industry with certified qualifications and part of a regulatory body. Documents were provided and accepted.

No less than 24hrs after the account was unlocked it has now been suspended.

The suspension comes with no explanation at all, and there is now no way to contact customer service. All you receive is an auto generated reply which is very antagonising and un sympathetic.

There has been no idea or explanation of possible time scales for this suspension - and reading online this could take months.

Whilst the account is suspended, my funds within the account are locked and there can be no incoming or outgoing transfers.

I have suppliers who need paying as well as staff members. Luckily I had been cautious and have a separate business account for emergencies so this has not had a serious effect - but i am writing this as a warning to potentiall customers and current customers.

I would strongly advise you to have a separate account with another, competent bank so that if they suddenly plunge you into this state - you are able to operate.

I am most disappointed because the service was excellent to start with and the app is great.
I would strongly advise people to NOT deal with this bank and I wish i had read the reviews in more detail before.

48hrs after suspension - nothing, no update but my funds are held and i cannot access them

AVOID

9 February 2026
Unprompted review
ANNA Money logo

Reply from ANNA Money

Hi Tom

Thank you for taking the time to share such a detailed account of your experience. We’re really sorry to hear how disappointing and unsettling this has been, particularly given how positively things started

At ANNA, we’re dedicated to safeguarding our customers and their accounts. As part of this responsibility, we’re required to carry out reviews to ensure all activity meets regulatory requirements. In some cases, this can mean temporarily restricting an account while further checks are completed, even where documentation has previously been provided and accepted. Due to regulatory guidelines, we’re unable to share specific details or explanations while a review is ongoing

We understand how difficult it is to operate a business when access to funds is restricted, and we appreciate your patience during this process. While we’re unable to provide a specific timeframe at this stage, please be assured that the review is ongoing and as soon as there is any update we’re able to share, we’ll contact you directly

Thank you for your feedback on both the app and the service you initially received, we recognise how frustrating it is when expectations aren’t met, and your comments have been noted.

Best wishes, Annie – Customer Experience Specialist

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look