Countingup Reviews 3,110

When this online bank started I was one of first customers and it was great. Whilst it is still good, they have regular "outages" where "partners" are carrying out maintenance which is rather inconven... See more

Easy to use bank account, business and bookkeeping software. I do however feel that the categories for expenditure etc. need to be improved. For instance there is no way of showing payments to cont... See more

Been with them since 2021. Brilliant app with loads of handy features, including bookkeeping and accounting. I'd give it 5 stars if it had an API to automate bank feeds, but that's a smallish issue co... See more

Very simple to use, book keeping as you go. Can allow access for accountants. Gives you options for putting away money for tax purposes. Only issue is a lot of places see it as a prepaid card as it’s... See more

I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... See more

I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... See more

Love this account, very easy to navigate. Lots of prompts. I sadly don’t use all the facilities yet but the ones I do are very clear. I came from a high street bank but this account was a game changer... See more

Amazing app, great for day to day banking. Easy invoicing. Fantastic tax preparation if used correctly. Been with counting up for around 2 years. If the turnover limits were to be increased it would b... See more

It took me less than 10 minutes to create a business account with you - Wow! I had initially started the business account application process with my existing bank. Five weeks down the line I s... See more

I have my own small business and I wanted a bank account for my business that was simple, easy to use and not too expensive. Countingup has a great app, easy invoicing option as well as bookkeeping /... See more

I wanted to start up my own little business and for quite a long time the main barrier to that was my own fears of all the financial and administrative details that I just wasn't confident I could car... See more

App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my cl... See more

I have been with counting up from their beginning . Never had any bad issues with them. Fabulous service which gets easier a better as they continue to grow and improve their services . Great company... See more

Straightforward business banking, just doesn't have scope for much, no overdraft facility, no opportunity to save in different pots...but does however let you save tax separately. Not part kf the tra... See more

Great for start ups ltd business with multiple directors. Easy to use and manage company accounts. However many payments we have for our website and email hosting do not accept this account which... See more

Poor customer service. Only available on the app between 9-5, limited amount of money accepted. Revolut is better You’ve replied saying you’ve reached out, which you haven’t. I have complained on... See more

Your bank offers amazing facilities via Countingup. It’s extremely helpful for business, with excellent VAT and billing services, and the mobile app is very easy to use.

Specifically about the tax pot - brilliant idea and saves so much stress and hassle. Set it up and think no more about it, money set aside on every incoming payment ready for the dreaded tax bill. Tak... See more

I’ve used Countingup for 3 years and it has always been great. The couple of times I ran into issues, their customer support took care of it immediately. Highly recommended.

I love Counting Up. Having had to start working as self employed I needed something that would make the process of managing my finances and invoicing easier. Having the business account with... See more

This company has unjustly blocked my account despite my providing all necessary evidence. I have yet to receive a response, as they have ignored my emails and messages. They have failed to provide a v... See more

Slightly disappointed in the experience. As a new start up we onboarded and answered all the relevant questions. Yet on our very first company payment in the account got frozen and then decided to s... See more

blocking funds for no reason ( transfers between accounts with the same name accounts ), not once, multiple times. My business is having delays with payments, and is also losing quick deal opportunit... See more

We have experienced some difficulty with the fact that Counting up isn't recognised by some other instititions. For example, we talked to a company about a business loan and they wouldn't accept our... See more

Absolutely garbage the advertised wording clearly said no credit check but I was refused a business account by countingup complete waste of time Fun fact I went to a high street bank who done cred... See more

I signed up with Countingup intending to move all my business finances to them. However, when I tried to use my card to pay for business insurance, the card was immediately blocked. I reached out... See more

I had a small amount come into my bank and i had several questions asked of me and business which was too much for a new business starting up regardless of this money laundering checks that banks have... See more

Awful customer service! Today my company received our first ever payment which amounted to very nearly £10,000. As we sat down to do payroll we noticed our account had been blocked from send... See more

I had issues with deleting direct debits, the process of swiping left to delete them doesn't work but to be fair the management got back to me and has flagged this to the technical team. The msg syste... See more

You people are rubbish. Am going to close my business account with you people, how come you have system in place to talk to your customers. My account is blocked and nobody can help open my accoun... See more

I signed up with Countingup intending to move all my business finances to them. However, after 2/3 days of account opening the App shows that Payments out are disabled (even i have not used th... See more

My experience of setting up a new account with Counting up, was excellent! I was guided logically through the application and found the information I needed very quickly. So far it's the most practica... See more

Bad customer service, no call support, terrible response time and after I provided all details they still hold my company money for no reason ! And even for 1 month !

Really great user interface. Very intuitive and helpful, especially for a first time business owner such as myself. Only areas of improvement are around foreign transaction fees (~3%), and the fac... See more

Payments never being sent on time - other banks when I transfer money it gets sent in the same instant. With counting up I’m waiting hours if not days for money to be sent where my money could be in t... See more

A Brilliant Banking Solution for Small Businesses Countingup has been a game changer for my business. Everything from setting up the account to managing invoices and taxes is smooth, fast, and... See more

UPDATE. thanks for your response, however you haven’t emailed me (I have checked junk). Yes, I am aware of new APP scheme, however I was scammed in August 2024, so the APP legislation does not apply... See more

disappointed with customer service of countingup they don't solve the problem. I have contacted them to close my application but they don't close and saying again and again that consider it closed. Ho... See more

Avoid This Bank at All Costs – Read the 1-Star Reviews First! I opened a staff account with this bank under my company, Motolink South Wales Limited, and deeply regret it. Today was suppo... See more

Very convenient and will help put money aside for taxes as well as estimate what you need. It’s like having an accountant in the account.

No customer support line. Texting is the only way to get help and if they don’t like your questions or want to help, they just cut you off. Also card payments take 7 days to clear into your account.... See more

A business account with integrated books keeping. The only reason I'm giving 4 starts is because i can't use the card with GPay

Really comected app payment process procedure Is slow completed all my suppliers revive they payment so late due to app holds funds most of the time for all payment regardsless first time payment or... See more

I’ve been using my business account with CountingUp without issue for the past year. However, after receiving a large payment, my account was immediately frozen with no warning, and I’ve b... See more