Sidst jeg handlede ved dem var et par af deres Olivia ballerinaer, og ELSKER dem. They are gorgeous!!!!! Første gang jeg hørte om Aya-s var gennem Instagram, og sociale medier. Følger hele tiden med... See more
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See what reviewers are saying
Strong avoid! Ordered a dress for my daughter, that was "in stock". The promised delivery time is 2-4 working days. After 6 working days I started asking why the dress was not sent yet. Firs... See more
Company replied
I ordered the Lily Bag and it’s truly a beautiful and elegant piece, I’ve received several compliments on it because it looks very classy and refined. The design and colors are really stunning.... See more
Company replied
I ordered a bag from Aya-S, and since it was a pre-order, it took a little longer to arrive. But it was definitely worth the wait! The bag is beautiful and great quality. The customer service was als... See more
Company replied
Company details
Written by the company
Aya-s is a Danish brand that was founded in 2023 by Aya Steiner. I have always wanted to create something on my own, and I have always wanted to wear exactly the clothes I wanted. I quietly started looking into how I could produce my own clothes, and so Aya-s was founded. Our ambition is to create unique, modern, classic styles that give you that confident feeling we all know when you wear an item that feels just right. That feeling is what we are after.
Contact info
Haraldsvej 66D, 8960, Randers, Denmark
- [email protected]
- aya-s.dk
3.6
Average
797 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Strong avoid - They will not deliver your order and when you request a credit, they stay silent !
Strong avoid!
Ordered a dress for my daughter, that was "in stock". The promised delivery time is 2-4 working days.
After 6 working days I started asking why the dress was not sent yet. First the answer was that it was "released but not yet shipped" and just one day later it was "out of stock" ! New batch would have been available three weeks later (?!).
I cancelled the order immediately and requested for refund. No answer. I have contacted them several times - no answer, no refund, nothing. Just appalling!
Now I have made a claim to my credit card provider.
2 February 2026
Unprompted review
Reply from AYA-S
Hi Kai,
Thank you for sharing your experience with us. We can easily understand that the lack of dialogue and missing order is frustrating and we would like to apologize for that.
We also apologize if you have received different explanations every few hours and days as to why your order has not yet been shipped and we would also like to apologize for that and find the reason behind it.
We have therefore asked for more information in the case, so that we have the opportunity to investigate why you have not received a response from us, a refund as requested and various information on an ongoing basis. We hope that you will return with these so that we can reach out by email and take action.💫
Kind regards
Sarah, AYA-S
Fine designs.
6 November 2025
Unprompted review
Reply from AYA-S
Kære Ann,
Tusind tak for den fine anmeldelse! Det betyder meget for os at du har haft en god oplevelse med at handle hos os og finder vores produkter og designs tilfredsstillende.🧡 Mvh Sarah, AYA-S
Amazing!!!
4 February 2026
Unprompted review
Reply from AYA-S
Dear Bella,
Thank you very much for your great review and feedback - we really appreciate it.🫶 Have a nice day.
Best regards
Sarah, AYA-S
I’ve order a two piece on 3rd of…
I’ve order a two piece on 3rd of January. It’s 27th and it hasn’t arrived. I had an event last weekend and was not able to wear it.
3 January 2026
Unprompted review
Reply from AYA-S
Dear Ola,
Thank you for taking the time to share your experience. We’re very sorry to hear that your order did not arrive in time for your event, and we completely understand how disappointing that must have been.
We have responded to your inquiry via email and would very much appreciate it if you could get back to us there, so we can look into this further and find a suitable solution for you.
We truly value your feedback and hope to hear from you soon.
Best regards, Sophie from Aya-s
Disappointed in person
The bag was very pretty online, didn't get the quality i was expecting for the price and extra fees.... it very disappointing. And it costed to much to return.
21 January 2026
Unprompted review
Reply from AYA-S
Dear Tricia,
Thank you so much for sharing your feedback with us. We are genuinely sorry to hear that the bag did not live up to your expectations regarding the quality and that you found the return process to be a disappointment.
We truly want all our customers to feel happy with their purchases from AYA-S. To help us find the best possible solution for you, we have reached out to request some more details regarding your experience. Please check your inbox so we can look into this matter further for you.✨
We value your honest opinion and look forward to hearing back from you so we can make things right.🌷
Kind regards
Sarah, AYA-S
Beautiful and fast delivery
Very good tote bag and can be used to put a laptop of 15.6 inch (hp laptop user here).
16 January 2026
Unprompted review
Reply from AYA-S
Dear Halima,
Thank you so much for sharing your experience with our webshop and tote bag - that means a lot😍
We are pleased that your laptop fits the size of the bag and that you are satisfied with the purchase. Have a nice weekend.
Kind regards
Sarah, AYA-S
Extra cost
Bought the brown pants for my daughter. Normally wouldn't spend that much but it was top of her Christmas list. They assured me I would only pay the extra $18 for shipping to the US. Pants then arrived with an extra $24 tariff. I thought it was very generous of them to keep their word and they said that if I paid it they would refund me. However, they would't just refund my credit card. It had to be a wire so I sent my wire information. I've done international wires many times so I know how to send the correct info. They say they sent me the money in Danish currency and if I didn't receive it there is nothing they can do. $63 black friday pants + $18 shipping + $24. We are glad the pants fit.
24 December 2025
Unprompted review
Reply from AYA-S
Hi Emily,
Thank you for your review. We are sorry that your experience shopping with us and our subsequent service did not meet your expectations.
We would like to briefly clarify the process. We have previously been in dialogue with you by email and both explained and documented that the refund has been made to the account, based on the bank information you have sent us. The amount has been refunded in Euro, which is also stated in the email correspondence. If you still cannot see the amount, we would be happy to enter into dialogue again by email to investigate the matter further with you.
We would also like to emphasize that we do not charge additional shipping or customs costs beyond what is clearly stated on our website. The additional customs bill was due to an error at UPS, which unfortunately can occur with international shipments. In order to ensure that you did not bear the cost of this error, we offered – and implemented – a full refund of the amount in question.
We would still be very happy to help clarify the situation and encourage you to contact us again by email [email protected]. so that we can find a clarification on this🌸
Kind regards
Sarah, AYA-S
Over a month to despatch!!!! Missed delivery deadline
I purchased an item on the 18th November, with a 2-4 day delivery time advertised, for my daughter's Christmas gift. As of 30th December I am still waiting for it to arrive. I have one very disappointed child. Contacted AYA-S who confirmed the package left their warehouse on the 22nd December then blamed the carrier for the delay!!!! No empathy for missed Christmas deadline and consequences of this. Will NOT use again.
30 December 2025
Unprompted review
Reply from AYA-S
Dear customer,
Thank you for taking the time to share your experience – and first and foremost, we would like to apologize for the great disappointment and frustration this situation has caused, especially when it comes to a Christmas gift for a child. This is definitely not the experience we want to give our customers.
We fully understand how frustrating it is when a delivery does not arrive on time, and we sincerely apologize for not having shown the empathy you rightly expected in our previous communication.
The order was shipped from our warehouse on December 22, but that does not change the fact that the responsibility for the customer experience ultimately lies with us. Delivery delays around Christmas are unfortunately something we experience with shipping companies, but we fully recognize that this does not help in this specific situation – especially when it falls on Christmas Eve.
We would very much like to follow up on your case and find a solution that can alleviate the experience in the best possible way. We have therefore requested more information in the matter and hope that you will return so that we can take action.
Once again, we apologize for the experience, and thank you for your honest feedback - we take it seriously💛
Kind regards
Sarah, AYA-S
Absolutely shocking company
Absolutely shocking company, lost my return and I never got my £50 refund. The quality of the clothes is awful as well.so cheap. Shein quality for a high price
2 December 2025
Unprompted review
Reply from AYA-S
Dear Winnie,
We’re very sorry to hear about your experience and that you were not satisfied with the quality of the items. This is not the standard we aim to provide, and we would like to look into this matter.
To help you as best as possible, we have sent you a request here on Trustpilot asking for more information about your order. We kindly ask you to respond so we can follow up right away.
You are also very welcome to contact us directly at [email protected], and we will make sure to take care of the matter immediately so it can be resolved as quickly as possible.
Kind regards,
Sophie, Aya-s
I ordered the Lily Bag and it’s truly a…
I ordered the Lily Bag and it’s truly a beautiful and elegant piece, I’ve received several compliments on it because it looks very classy and refined. The design and colors are really stunning.
Unfortunately, the handle wore out and broke quite quickly. However, when I contacted customer service, they were extremely kind, responsive, and helpful. They immediately took care of the issue and sent me a new bag at no cost. Their professionalism and the way they handled the situation really made a difference.
Despite the initial problem, I genuinely appreciate their excellent service, and I would still order from them again.
20 October 2025
Unprompted review
Reply from AYA-S
Dear Ines,
Thank you so much for taking the time to share your experience. We appreciate your kind words about the Lily Bag and are glad to hear you enjoy its design.
We’re sorry about the issue with the handle, but we’re happy we could resolve it quickly for you. Your understanding and appreciation mean a lot to us, and we’re grateful for your trust. We look forward to welcoming you back again 🌸
Best regards, Sophie from Aya-s
Cute clothes for a good price!
There was a very fast delivery and the quality of my jacket is very good! I am very happy with my purchase.
7 December 2025
Unprompted review
Reply from AYA-S
Dear Giselle,
Thank you so much for your lovely review 😊
We’re happy to hear that you’re satisfied with both the quality and the fast delivery!
Best regards, Sophie Aya-s
brown pants
I bought the brown pants. they fit nicely at the front, however far too long. the elastic band on the back of the pants on the waistband looks really cheap and honestly just ruins the whole look of the pants
17 November 2025
Unprompted review
Reply from AYA-S
Hi Mia,
We appreciate you taking the time to leave a review. We’re sorry to hear the pants didn’t fully meet your expectations, and we’ll keep your comments in mind moving forward.
Best regards,
Sophie, Aya-s
bad experience
The delivery was on the wrong adres. When I contacted them they literally just said that it was my problem. Also the sizes do not correspond to the advertisement on the website. Returning costs a lot of money and only if the eticket is still on the pants, while I tried on the pants this eticket was already broken...
14 November 2025
Unprompted review
Reply from AYA-S
Dear Lotte,
We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We have reached out to you via email and would really appreciate it if you could get back to us, so we can work together to find a solution to this problem.
Best regards,
Sophie, Aya-s
Great quality and lovely customer service!
I ordered a bag from Aya-S, and since it was a pre-order, it took a little longer to arrive. But it was definitely worth the wait! The bag is beautiful and great quality. The customer service was also very kind and helpful throughout the process. I’m really happy with both the product and the service! 🌸
18 September 2025
Unprompted review
Reply from AYA-S
Dear Supra,
We’re so happy to hear you love your new bag and had a great experience with our customer service! Thank you for your patience and your kind words — it really means a lot. 💕
Warm regards,
Sophie, Aya-S
I bought a knit shirt and a pair of…
I bought a knit shirt and a pair of boots and they are amazing!!! Great quality and really fast to get !!
10 October 2025
Unprompted review
Reply from AYA-S
Hi,
Thank you for your wonderful review! We’re thrilled to hear that you love your knit shirt and boots, and that you’re happy with the quality and fast delivery 🤗
Best regards,
Sophie, Aya-s
Reply from AYA-S
Hi Samia,
Thank you for your lovely review! 😊 We’re glad to hear you found our site clear and easy to use.
Best regards,
Sophie, Aya-s
Good price and quality
10 October 2025
Unprompted review
Reply from AYA-S
Hi Shabnaz,
Thank you for your review! 😊 We’re glad to hear you’re happy with both the price and the quality.
Best regards,
Sophie, Aya-s
Really happy with the customer service…
Really happy with the customer service they are providing, I had a couple of questions and they helped me with the answers. The quality of the stuff are also very good they look really nice. I’ll be ordering more stuff in the future from them. Really happy thank you ❤️😊
7 October 2025
Unprompted review
Reply from AYA-S
Dear Rama,
Thank you so much for the 5-stars review! That means a lot for us❤️ We were happy to help you regarding your questions and are happy to hear that the received clothes etc. meet your expectations! We would love to see you again in the future as a customer off ours 🥰
Best regards
Sarah from Aya-s
The bag is so pretty and so big omg im…
The bag is so pretty and so big omg im so happy with my purchase! I recommend and also it came so fast! It was definitely not my last time buying from them!! Love <3333
27 September 2025
Unprompted review
Reply from AYA-S
Dear Kyria,
Thank you so much for the 5 stars! That means a lot🤎 We're happy to hear that your happy with the purchase and would recommend us and buy from our store again in the future.
Best regards
Sarah from Aya-s
I had a grate experience
I had a grate experience! Gas shipping responsive customer service! Very kind and willing to help
8 July 2025
Unprompted review
Reply from AYA-S
Dear Daniela,
Thank you so much for your nice review and for the kind words!🥰
I am happy to hear that you found my service satisfactory and had a good experience shopping with us.
Best regards
Sarah from Aya-s
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