Bamboo Reviews 32,881

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the speed and efficiency of the loan application process. Many appreciate the clear communication and the ease with which they could manage their loans. People also value the practical options available, such as partial or full settlement quotes, which provide flexibility. Consumers frequently mention the friendly, well-trained, and supportive staff, who are described as empathetic and respectful. The speed of approval and fund disbursement is a recurring theme, with many reviewers noting that they received their funds the same day or the next day. The clarity of the repayment plans and the overall hassle-free nature of the loan process are also highly appreciated.

Based on these reviews

Rated 5 out of 5 stars

This my second review. A second loan, a top up loan from Bamboo warrants a second positive review. The process was simple. The response from Bamboo was quick which is so important. No one wishes... See more

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Rated 5 out of 5 stars

Transparent and straight to the point without trying to hide anything. Practical options on the menu like partial settlement/full settlement quotes. The things you want to know that usually prove to b... See more

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Rated 5 out of 5 stars

After being dealt with a gut wrenching blow in my personal life I called today requesting some advice from Bamboo in regards to a late payment on my account. Georgina took my call and after divulging... See more

Rated 5 out of 5 stars

From start to finish an absolute pleasure to deal with. Quick decision same day payout would absolutely use again. Some friendly advice, contact and droid and apple regarding text messages you send be... See more

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Rated 5 out of 5 stars

I found the application process to be very straightforward. The best part was the speed—once they confirmed I met the criteria, everything moved very quickly. It’s a great option if you need a le... See more

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Rated 5 out of 5 stars

Searched for a loan for my wedding on comparethemarket.com was recommended Bamboo. The application was quick, efficient, they kept me informed at all times. Once approved the very same day the loan... See more

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Rated 5 out of 5 stars

Excellent work by all parties. Shaniece,I spoke to was above help,polite and did everything in her power to resolve issue. Unknown to any of us,issue was not putting Mr when submitting card detail... See more

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Rated 5 out of 5 stars

Very quick easy simple process. Not had no dealings with customer services so far but with the amount of email updates that I’ve received already it gives me confidence that if I ever do they will be... See more

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Rated 5 out of 5 stars

The team was very supportive. Good customer care and effective communication skills. The loan was hassle free so I am very grateful to Bamboo. I wouldn’t hesitate to recommend them to anyone who nee... See more

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Rated 5 out of 5 stars

Applied for the loan and was very efficient. I know loans are based on your circumstances and credit rating but this loan is great value especially for debt consolidation. Process was very easy and th... See more

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Rated 5 out of 5 stars

nothing to complaint about to be honest. everything went smoothly, money in my account the next working day before 1pm (applied on a sunday) not a terribly high interest rate (although we know all com... See more

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Rated 5 out of 5 stars

Bamboo Loans are the most trustworthy, reliable, genuine, honest, authentic and Professional Loan Company. Their interests are very affordable. Their Staff are very friendly, welcoming, well traine... See more

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Rated 5 out of 5 stars

When I call the one who answered my call was very accommodating answer right away my question “ if I can apply for a personal loan “he said I will transfer you to the assigned department. The lady ass... See more

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Rated 5 out of 5 stars

They are VERY helpful and if you get stuck with your monthly payments they will help you out and sort it out for you what can you afford to pay that month or so and then catch up the following month... See more

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Rated 5 out of 5 stars

Fantastic service from a very friendly and efficient staff. Everything explained clearly. My application was dealt with in hours not days.100% highly recommended. AAAA++++

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Service – Highly Recommend! Bamboo Lawn Company did an amazing job for me! They were professional, reliable, and very thorough. From start to finish, everything was handle... See more

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Rated 5 out of 5 stars

Offer came through on credit karma, accepted through Bamboo website at exactly the same terms as original offer. Authorised within an hour and money in bank next morning by 10am. Easy and no stress.

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Rated 5 out of 5 stars

A very quick easy journey, everything was explained in detail, helpful updates along the way. A most important decision was made smooth and easy with no complications. Would definitely recommend to... See more

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Rated 5 out of 5 stars

I am searching for a loan for house improvement. The bamboo loan application is straightforward, and the staff were very helpful and pleasant over the phone. The staff were more than happy to h... See more

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Rated 5 out of 5 stars

I had a great experience with Bamboo Loans. The application process was quick and straightforward, and I appreciated how clearly everything was explained from the start. No hidden fees or confusin... See more

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Rated 1 out of 5 stars

Great when taking out, now chasing me day after day (sometimes four times) to update my payment card. Nah youre ok, you get paid anyway on the right day, maybe ten minutes late but its now harassme... See more

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Rated 4 out of 5 stars

I found the application process very easy as I applied from a credit score app which basically did all the hard work for me. I was also impressed in how fast the decision came back and next day payout... See more

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Rated 4 out of 5 stars

It turned around within 24 hrs including 1 Phone call ,1 Soft and 1 Hard Search and as long as your Credit is decent they will work with you , Pls just be Honest because it will raise its ugly head a... See more

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Rated 4 out of 5 stars

Honestly Im a bit confuse when applying on this loan coz I know in my side i'm not in good score in my credit score but they accept it! Its a bit higher percentage compare to others but some are mu... See more

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Rated 5 out of 5 stars

quick & easy to deal with througout application process, kept fully informed. if approved provisionally, goes for final underwriting checks. if all info given on application is correct, loan approved... See more

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Rated 5 out of 5 stars

I am writing this as a testament. I had the greatest experience ever! The process was super easy thank goodness. because of fear of migraine attack, yet it went well. The two areas that truly... See more

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Rated 5 out of 5 stars

Great experience with the application process. Seems quite fair in their assessment of eligibility, with steps and guidance clear and loan paid promptly as per their stated terms. Very grateful and th... See more

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Rated 5 out of 5 stars

Very easy application, did not keep hassling, just acted on the relevant information. Delightful lady to talk to when I called. At this stage I recommend Bamboo, so far they haven't put a foot wrong... See more

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Rated 5 out of 5 stars

Staff very helpful and pleasant over the phone, they were more than happy to help me with any questions or concerns that I had, and went above and beyond even to a call back to say they received... See more

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Rated 5 out of 5 stars

I had a great experience with Bamboo Loans. The application was quick and simple, and I got a decision in minutes. The money was in my account the same day, which was really helpful. Customer servi... See more

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Rated 5 out of 5 stars

I was really impressed with how smooth, user friendly and efficient the process and system were. Staff were all professional and supportive and all timelines exceeded. Good that you have a company tha... See more

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Rated 5 out of 5 stars

Absolutely brilliant. Can’t fault the service. Took a phone call when I was struggling with a technical difficulty- customer service talked me through which sorted the issue.

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Rated 5 out of 5 stars

I had a great experience taking a loan with Bamboo. The approval process was incredibly fast and straightforward — everything was handled directly through the linked provided without needing to talk... See more

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Rated 5 out of 5 stars

Application was easy to fill in, all authority was easy to supply. Loan was completed same day with funds available by 7.00 pm. Thank you Bamboo. Telephone call that was required was clear and took v... See more

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Rated 5 out of 5 stars

So easy to apply and it tells you first what your chance of approval is. Very straightforward application and the money goes into your account the same day.

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Rated 5 out of 5 stars

This is my second time with Bamboo and the reason why is that all round fantastic company. From advice to great customer service, they always treat you with respect and honesty, thats why l am using t... See more

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Rated 5 out of 5 stars

I applied for a loan but had to cancel and withdraw as I didn’t need the funds,money was already in my account so it was a simple transfer back without any fees,the loan was then cancelled without any... See more

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Rated 5 out of 5 stars

Easy application, kept very well informed throughout whole process. Good value. Money in account when they said they would. Brilliant company. Good repayment schedule.

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Rated 5 out of 5 stars

I'm just starting to build my credit rating up again having being in debt and on an IVA. I applied for a loan and this came up. Straight forward to sort out and had the money in 2/3 days after initial... See more

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Rated 5 out of 5 stars

Found the customer service very helpful. Helped me with my query and was resolved. The whole process was done efficiently and within a good time manner. Using Bamboo website was very easy to use. Very... See more

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Rated 5 out of 5 stars

I found them through credit karma, I use Credit Karma to check my credit score and see my financial report. I was able to compare their with other lenders and felt Bamboo were reasonable. The applicat... See more

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Rated 1 out of 5 stars

Declined already twice, simultaneously tried other company and they didn't decline me. Bamboo has a very automated process I guess, their answer arrived within a second after submitting the last requi... See more

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Rated 5 out of 5 stars

Great loan company. Very easy application. Applied on Sunday when they were closed, application was reviewed Monday morning and funds received lunchtime. Amazing service and decent rates too.

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Rated 5 out of 5 stars

It was very straightforward and I was passed on to this by MONZO to help improve my credit rating by consolidating all credit acc so I'm only paying for one which has taken a lot of pressure off me wi... See more

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Rated 5 out of 5 stars

Absolutely the best company I have ever had the pleasure of doing business. So caring however very professional. I am privileged to be one of your customers. Thankyou so much for being so awesome and... See more

Company replied


Company details

  1. #17 of 166 best companies in Non-bank financial service

About Bamboo

Written by the company

Bamboo: Personal Unsecured Loans

Bamboo is a direct lender that offers unsecured personal loans between £2000 and £15000 with flexible terms from 12 to 60 months. We help our customers find an affordable loan that fits their individual credit situation. We pride ourselves on being a transparent lender and make sure our process is fast and simple. Bamboo is authorised and regulated by the Financial Conduct Authority. As a responsible lender, Bamboo adheres to the standards of good practice set out in the FLA Lending Code.​
Bamboo's service is trusted by over 240,000 customers and we’re proud to have been voted Best Personal Loan Provider five times at the 2017, 2018, 2019, 2021 and 2022 Consumer Credit Awards.

Contact info

4.9

Excellent

TrustScore 5 out of 5

33K reviews

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Rated 5 out of 5 stars

Fantastic

Fantastic.
Easy to fill out application. Very quick decision and money in my account soon after.

11 February 2026
Rated 5 out of 5 stars

After being dealt with a gut wrenching…

After being dealt with a gut wrenching blow in my personal life I called today requesting some advice from Bamboo in regards to a late payment on my account. Georgina took my call and after divulging some really sensitive information, she instantly came up with a resolution to provide me with some breathing space. She was incredibly empathetic and at no point did I feel as if I was being judge after sharing something that has been very difficult to navigate. In a day and age where I believe people are very quick to complain, I think it's important to highlight when someone has gone above and beyond. Georgina thank you for today not only for the great customer service, but for being human and giving me a well needed psychological lift! Thank you!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process
Fast decision
Good communication

5 February 2026
Bamboo logo

Reply from Bamboo

We're happy the process was easy, the decision fast, and our communication good. Thank you for your positive feedback; it means a lot to us.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Quick and easy process

5 February 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that the process was quick and easy for you. Thank you for your positive feedback; we appreciate it.

Kind regards,
Bamboo.

Rated 5 out of 5 stars
Bamboo logo

Reply from Bamboo

We appreciate your kind words! We are so glad to hear that you found our staff helpful and the service excellent. Thanks for your review.

Kind regards,
Bamboo.

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