Bax Music Reviews 17,992

I've had an account for several years, and in that time I've ordered several guitars and amps etc. Every time the item has arrived in perfect condition and on time. On one occasion when I ordered an... See more

If you are looking to purchase anything musical look no more Bax sales, delivery and after sales are second to none. Bought a couple of items arrived in stated time unfortuatly one of them didn't su... See more

Ordered a new limited edition hydrasynth and came in a day delivered by royal mail tracked. It was an amazing price so had to jump. Initially was a bit apprehensive ordering from the uk as others had... See more

Super fantastic, competitors charge delivery, unless one is willing to take a large mortgage out on kit. Whereas, BAX offer a generous £50 plus contract I like this. Good news BAX is around, and to... See more

My favourite online music store! I’m an avid Ovation fan and have bought several Ovation guitars from Bax over the years as well as numerous accessories. Always a great selection and the best price... See more

Piss poor service! Ordered on the 20th , 48hr courier by parcel forced. Arrived today 29th! Disappointed recipient for Xmas present. But , even taking into account for the Christmas postal rush, total... See more

I've seen some of the negative reviews here and really can't understand why as I've had nothing but first class service from Bax over the years. They're website is easy to navigate and order... See more

I have been buying gear through BAX for many years now. They nearly always have the best on whatever I'm looking for, and if they haven't they'll usually price match. Service from BAX is always goo... See more

I've bought £00000s from BAX Music, and they do exactly what they promise.....always! They keep an enormous amount of gear in stock in a huge variety of brands, and I have often found items not availa... See more

Treated myself to this amazing electric guitar as a late Christmas gift. Item was exactly as described and postage was very quick. Item well packed and protected. No issues whatsoever. Can’... See more

Avoid this shop if you think you might need to return anything. I’ve been stuck in a loop for 16 days trying to get a return invoice. Even after explaining the issue, they sent an invoice for only 1... See more

Great prices, products the same as you can get anywhere else and with a great 30day free returns on most equipment - so it's basically free to try stuff at home as long as you take care as-per the ret... See more

This is the first time I have tried Bax Music. I wanted a boom arm for a Gravity mic stand, as the thread was worn on the existing one. I normally use a different supplier, but Bax Music's pricing lo... See more

I have bought and received three guitars from Bax over the past few months after they returned to business after having some problems. All have been sent promptly with documents and emails at each p... See more

I ordered something at the start of December. Had an issue with my address on the order, so it got sent back to them. I am now without my order, and without my money, and I have been trying to fix... See more

I bought an Innox Basic Line Rack 4U-23 Double-Door Flight Case, 3U, 23cm a year ago, and although it is a very basic flight case it does the job without adding too much weight to the Soundcraft Ui24... See more

They're not Amazon prime so delivery took a few days and was a day after their promised arrival but it was over the weekend and comms were good. I bought a Fazley guitar that I'd never heard o... See more

I ordered a pair of lockable latches for the panniers on my motorcycle which were recommended on Facebook So followed the link to another company & thought they were quite expensive . So bega... See more

I've not had a problem until my latest order. They offered a Post Office as a collection point which I had used for other deliveries and it more convenient. However, they just named the village on t... See more

Ordered a lighting fixture and some cables recently and they got to me in the UK in 3 days. It looks like everything from Bax ships from the Netherlands these days, even though I'm sure they used to h... See more

Bax Music provide a very good variety of musical instruments and accessories with excellent service, prices and delivery, one being (B Stock) Konig & Meyer 26772 Studio Monitor Stand purchased (1 only... See more

Easy to use site with informative specs on all equipment supplied, Great speedy service , haven’t had a need to contact customer support team as yet as all equipment is working well . One small issu... See more

I wanted to update my 27 year old Zoom 3000B Bass Multi Effects and, after researching what was currently on the market, I chose the Boss ME-90B Multi-Effect unit. I’m absolutely delighted with i... See more

Really easy to do business with, super responsive on contact link. Website well laid out and easy to search. Keen prices and underpinned with warranties. Lots of payment options.

Faulty instrument supplied. Once returned, no apology, no refund or alternative offered, no reply to 3 voicemail messages left. When they do reply, no customer service, empathy or care and no firm t... See more

Absolutely appalling customer service. This company doesn’t have telephone support or nor either complaint procedure to resolve failed order queries. It has been over 5 days they took money from my cr... See more

Undisclosed UPS import fees due to shipments to the UK. Nearly half the value of the goods. BAX do not warn you of this when ordering and claim it should not happen. Non existent customer service solu... See more

The K&M music stand was delivered very quickly. This is the positive side of the experience. However the screw that connects the central rod to the base was missing. Fortunately I had quite a few spar... See more

Just bought a Sheeran X Looper - way cheaper than anyone else, delivered quickly and super well packaged. Followed this up with a purchase of the matching case, also much cheaper than any else. Great... See more

Guaranteed delivery by the 23rd was what I was told. In stock. Address listed as in London. But on the 22nd I was sent the tracking number, told it wouldn't arrive until the 29th. On Christma... See more

still have not received my goods are chasing for 4 days. speaking to ups daily promised delivery never turned up after taking time of work, sent Bax urent email never got back to me, rang bax twice on... See more

Packaging is insufficient for the item. A drum microphone set which has it's own carrying case, but it was placed on a bigger cardboard box, with barely 2 sets of air cushioning bags, one of which w... See more

Firstly, they again would get zero stars if that was an option. After ignoring a stack of emails, and finally being referred to Leah's colleagues, Bax have closed that email portal. They provided... See more

Just had a guitar delivered today, takes around 1 week from Holland to N.Ireland with standard delivery. This is my second guitar in 1 month. Guitar comes double boxed and both mine have been in perfe... See more

No problems if you don't want to return what you buy, but if you do, avoid Bax. The phone line isn't operational. The online return form doesn't work. It takes days before they reply to your email.... See more

DO NOT BUY from these people! i purchased a pair of defective speakers for a Christmas present. They want you to return to the Netherlands, The return process is complete FRAUD. They received one spea... See more

Internet search for my specific drum rug. Found it at Bax Music for the best price and a further 10% off with free delivery. Easy to use website and checkout. Just waiting for delivery now and will up... See more

I haven't used Bax Music since 2019 and felt a little trepidation placing my order after seeing a few bad experiences on here. But all went well: the price was good, ordering easy and the items arr... See more

FRAUDSTERS. I returned an item I wasn't happy with, but Bax will not acknowledge receipt even though I have proof of delivery from UPS, their phonelines are always down, and they NEVER reply to emails... See more

Purchased a B stock Innox Impact Line 520-200T Foam Case with Wheels 520 x 290 x 200mm and was a little nervous at the condition it'd arrive in. But I honestly couldn't tell it'd been used before... See more

I always judge a company by how they treat customers after the sale, Bax are useless. THEY sent me the wrong product, I returned on 27th Feb, they received this the day after, I am still awaiting a r... See more

Great price for an awesome instrument, packaged well due to being double boxed. I have bought from Bax Music before so I have total confidence in their service. The only slight issue is with UPS their... See more

Item was well packaged and arrived in a timely manner. Great company to deal with and offer a 30 day trial period. Highly recommend you shop with these as their prices are very competitive too. A1!!

Great service, Product was sent straight away, however UPS charged me £160 import fees!! Bax however refunded me this amount within the timeframe they said so fair play to them for customer service.... See more

Seems they are listing items for sale then don't deliver. Paid nearly £1300 for an item on 1st December, which they have now told me they can't get from their supplier, and I now have to wait anothe... See more

Over the past few years I've had seven transactions with Bax and all of them were extremely good experiences. Once I had a faulty product, but they sorted it out immediately. So, all-in-all, I can onl... See more

I’ve always had a pleasant experience ordering from Bax. Unlike alot of other retailers, the special deals Bax offer can truly be amazing. Plus they issue extra codes that can get you an even bett... See more

Placed order, selected delivery window - three weeks later nothing. Supposed delivery link just shows the same status for two weeks. Email address just sends your message to an unmanned inbox i... See more