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I've had an account for several years, and in that time I've ordered several guitars and amps etc. Every time the item has arrived in perfect condition and on time. On one occasion when I ordered an... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
If you are looking to purchase anything musical look no more Bax sales, delivery and after sales are second to none. Bought a couple of items arrived in stated time unfortuatly one of them didn't su... See more
Ordered a new limited edition hydrasynth and came in a day delivered by royal mail tracked. It was an amazing price so had to jump. Initially was a bit apprehensive ordering from the uk as others had... See more
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Super fantastic, competitors charge delivery, unless one is willing to take a large mortgage out on kit. Whereas, BAX offer a generous £50 plus contract I like this. Good news BAX is around, and to... See more
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My favourite online music store! I’m an avid Ovation fan and have bought several Ovation guitars from Bax over the years as well as numerous accessories. Always a great selection and the best price... See more
Piss poor service! Ordered on the 20th , 48hr courier by parcel forced. Arrived today 29th! Disappointed recipient for Xmas present. But , even taking into account for the Christmas postal rush, total... See more
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I've seen some of the negative reviews here and really can't understand why as I've had nothing but first class service from Bax over the years. They're website is easy to navigate and order... See more
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I have been buying gear through BAX for many years now. They nearly always have the best on whatever I'm looking for, and if they haven't they'll usually price match. Service from BAX is always goo... See more
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I've bought £00000s from BAX Music, and they do exactly what they promise.....always! They keep an enormous amount of gear in stock in a huge variety of brands, and I have often found items not availa... See more
Treated myself to this amazing electric guitar as a late Christmas gift. Item was exactly as described and postage was very quick. Item well packed and protected. No issues whatsoever. Can’... See more
Avoid this shop if you think you might need to return anything. I’ve been stuck in a loop for 16 days trying to get a return invoice. Even after explaining the issue, they sent an invoice for only 1... See more
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Great prices, products the same as you can get anywhere else and with a great 30day free returns on most equipment - so it's basically free to try stuff at home as long as you take care as-per the ret... See more
This is the first time I have tried Bax Music. I wanted a boom arm for a Gravity mic stand, as the thread was worn on the existing one. I normally use a different supplier, but Bax Music's pricing lo... See more
I have bought and received three guitars from Bax over the past few months after they returned to business after having some problems. All have been sent promptly with documents and emails at each p... See more
I ordered something at the start of December. Had an issue with my address on the order, so it got sent back to them. I am now without my order, and without my money, and I have been trying to fix... See more
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I bought an Innox Basic Line Rack 4U-23 Double-Door Flight Case, 3U, 23cm a year ago, and although it is a very basic flight case it does the job without adding too much weight to the Soundcraft Ui24... See more
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They're not Amazon prime so delivery took a few days and was a day after their promised arrival but it was over the weekend and comms were good. I bought a Fazley guitar that I'd never heard o... See more
I ordered a pair of lockable latches for the panniers on my motorcycle which were recommended on Facebook So followed the link to another company & thought they were quite expensive . So bega... See more
I've not had a problem until my latest order. They offered a Post Office as a collection point which I had used for other deliveries and it more convenient. However, they just named the village on t... See more
Ordered a lighting fixture and some cables recently and they got to me in the UK in 3 days. It looks like everything from Bax ships from the Netherlands these days, even though I'm sure they used to h... See more
Bax Music provide a very good variety of musical instruments and accessories with excellent service, prices and delivery, one being (B Stock) Konig & Meyer 26772 Studio Monitor Stand purchased (1 only... See more
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Easy to use site with informative specs on all equipment supplied, Great speedy service , haven’t had a need to contact customer support team as yet as all equipment is working well . One small issu... See more
I wanted to update my 27 year old Zoom 3000B Bass Multi Effects and, after researching what was currently on the market, I chose the Boss ME-90B Multi-Effect unit. I’m absolutely delighted with i... See more
Really easy to do business with, super responsive on contact link. Website well laid out and easy to search. Keen prices and underpinned with warranties. Lots of payment options.
Faulty instrument supplied. Once returned, no apology, no refund or alternative offered, no reply to 3 voicemail messages left. When they do reply, no customer service, empathy or care and no firm t... See more
Absolutely appalling customer service. This company doesn’t have telephone support or nor either complaint procedure to resolve failed order queries. It has been over 5 days they took money from my cr... See more
Undisclosed UPS import fees due to shipments to the UK. Nearly half the value of the goods. BAX do not warn you of this when ordering and claim it should not happen. Non existent customer service solu... See more
The K&M music stand was delivered very quickly. This is the positive side of the experience. However the screw that connects the central rod to the base was missing. Fortunately I had quite a few spar... See more
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Just bought a Sheeran X Looper - way cheaper than anyone else, delivered quickly and super well packaged. Followed this up with a purchase of the matching case, also much cheaper than any else. Great... See more
Guaranteed delivery by the 23rd was what I was told. In stock. Address listed as in London. But on the 22nd I was sent the tracking number, told it wouldn't arrive until the 29th. On Christma... See more
still have not received my goods are chasing for 4 days. speaking to ups daily promised delivery never turned up after taking time of work, sent Bax urent email never got back to me, rang bax twice on... See more
Packaging is insufficient for the item. A drum microphone set which has it's own carrying case, but it was placed on a bigger cardboard box, with barely 2 sets of air cushioning bags, one of which w... See more
Firstly, they again would get zero stars if that was an option. After ignoring a stack of emails, and finally being referred to Leah's colleagues, Bax have closed that email portal. They provided... See more
Just had a guitar delivered today, takes around 1 week from Holland to N.Ireland with standard delivery. This is my second guitar in 1 month. Guitar comes double boxed and both mine have been in perfe... See more
No problems if you don't want to return what you buy, but if you do, avoid Bax. The phone line isn't operational. The online return form doesn't work. It takes days before they reply to your email.... See more
DO NOT BUY from these people! i purchased a pair of defective speakers for a Christmas present. They want you to return to the Netherlands, The return process is complete FRAUD. They received one spea... See more
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Internet search for my specific drum rug. Found it at Bax Music for the best price and a further 10% off with free delivery. Easy to use website and checkout. Just waiting for delivery now and will up... See more
I haven't used Bax Music since 2019 and felt a little trepidation placing my order after seeing a few bad experiences on here. But all went well: the price was good, ordering easy and the items arr... See more
FRAUDSTERS. I returned an item I wasn't happy with, but Bax will not acknowledge receipt even though I have proof of delivery from UPS, their phonelines are always down, and they NEVER reply to emails... See more
Purchased a B stock Innox Impact Line 520-200T Foam Case with Wheels 520 x 290 x 200mm and was a little nervous at the condition it'd arrive in. But I honestly couldn't tell it'd been used before... See more
I always judge a company by how they treat customers after the sale, Bax are useless. THEY sent me the wrong product, I returned on 27th Feb, they received this the day after, I am still awaiting a r... See more
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Great price for an awesome instrument, packaged well due to being double boxed. I have bought from Bax Music before so I have total confidence in their service. The only slight issue is with UPS their... See more
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Item was well packaged and arrived in a timely manner. Great company to deal with and offer a 30 day trial period. Highly recommend you shop with these as their prices are very competitive too. A1!!
Great service, Product was sent straight away, however UPS charged me £160 import fees!! Bax however refunded me this amount within the timeframe they said so fair play to them for customer service.... See more
Seems they are listing items for sale then don't deliver. Paid nearly £1300 for an item on 1st December, which they have now told me they can't get from their supplier, and I now have to wait anothe... See more
Over the past few years I've had seven transactions with Bax and all of them were extremely good experiences. Once I had a faulty product, but they sorted it out immediately. So, all-in-all, I can onl... See more
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I’ve always had a pleasant experience ordering from Bax. Unlike alot of other retailers, the special deals Bax offer can truly be amazing. Plus they issue extra codes that can get you an even bett... See more
Placed order, selected delivery window - three weeks later nothing. Supposed delivery link just shows the same status for two weeks. Email address just sends your message to an unmanned inbox i... See more
Company details
Written by the company
Bax Music is your go-to online music store with more than 46,000 bits of gear and accessories in stock. Ordered before 10 PM? Receive delivery in 2-4 business days. Assortment More than 1,000 brands and a 21,000m2 warehouse packed with DJ and studio gear, headphones, speakers and lighting, and a mouth-watering and extensive selection of acoustic and electric instruments ready to put any beginner on the right path or equip any pro with their dream setup. Ordering Bax Music makes placing your order smooth and simple. Postage is completely free when you spend £199 or more and almost everything we offer comes with a 3-year warranty and a 30-day trial period. Also, all returns are free of charge. Payment Payment can be made via your preferred method, whether it’s debit card, credit card or PayPal etc. Helpdesk & Online Store Thanks to our clear product pages, any music maker and lover can quickly find what they’re looking for in our online Bax Music store. If you have any questions, Bax Music is available to answer them 6 days a week. You can always find us at bax-shop.com where 445 specialists are ready to help. We support your stage!
Contact info
Shearway Road, CT19 4RH, Kent, United Kingdom
- (+44) (0) 20 36952176
- [email protected]
- bax-shop.co.uk
3.7
Average
18K reviews
Hasn’t replied to negative reviews
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I attempted to return an item to Bax…
I attempted to return an item to Bax Music at the beginning of December. It is now over six weeks later and I am still waiting for my nearly £400 refund.
Communication has been shockingly poor. I have had to repeatedly chase them via email, and most of the time I receive no response at all. I’ve given them multiple chances to keep me updated or even acknowledge my messages, but nothing has changed.
This has been an incredibly frustrating and stressful experience. A refund should not take this long, especially with no communication. At this point I am completely at my wits’ end, I simply want the money that I am owed.
I would strongly advise others to think twice before ordering if you value reliable customer service and timely refunds.
3 December 2025
Unprompted review
Bought guitar case
Bought guitar case, it arrived with large black mark. No reply customer service on phone. Sent photos , had to upload to WeTransfer, they downloaded it & never bothered to reply. Crap service.
26 December 2025
Unprompted review
Appalling service, misleading dispatch claims, and money held hostage
I placed an online order with Bax Music on 8 January, with an estimated delivery date of 13–14 January. By 16 January, the order still hadn’t arrived and I had received no meaningful updates, so I contacted customer service to find out where my £1,000+ order was.
I explained the situation clearly and stressed that we are a wedding vendor, and these items were required urgently for a wedding on 17 January. I spoke to a customer service agent named Alfred, whose attitude was shockingly rude and dismissive. Instead of taking responsibility, he told me to contact Parcelforce myself, despite the fact that Bax Music were the sender.
I contacted Parcelforce multiple times, only to be told repeatedly that they were still waiting for the parcel from Bax Music. Bax Music claimed the item had been “dispatched”, but in reality it clearly had not been handed over to the courier at all.
Given the urgency and lack of action, I requested a refund on 15 January and reordered the same items from a more competent company. That company dispatched immediately, and I received the items on 16 January, proving that the delay was entirely down to Bax Music’s failures. My refund request was ignored.
When I called again and unfortunately got Alfred once more, I was told bluntly that he had no interest in issuing a refund until Bax Music “knew where the item was”, implying they would only consider it once the item was returned to them, something that could take 15 days or more. This is completely unacceptable when the item was never delivered in the first place.
Having thousands of pounds tied up, no product, no accountability, and being spoken to with open rudeness is not just poor service, it actively damages small businesses like ours that rely on timely, reliable suppliers.
If you are a DJ, wedding supplier, or anyone working in the entertainment industry, I strongly advise you to stay well away from Bax Music. Misleading dispatch claims, refusal to issue timely refunds, and dismissive customer service make them completely unreliable. This has been one of the worst customer experiences we’ve had, and I would not trust them with critical or time-sensitive orders.
8 January 2026
Unprompted review
I have not received my turntable case
I have not received my turntable case. Very poor service.
15 January 2026
Unprompted review
SCAM SCAM SCAM SCAM STAY WELL AWAY FROM…
SCAM SCAM SCAM SCAM STAY WELL AWAY FROM THE BUNCH OF CROOKS
10 January 2026
Unprompted review
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Fast efficient & great prices
Every time I've dealt with Bax I always get the best prices and really quick delivery. I've never had to follow up on any purchase so I can't comment on their after sales support.
14 January 2026
Unprompted review
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Unable to supply accurate delivery date
14 January 2026
Unprompted review
Unbelievable returns process
I followed the returns process to register the return of the product.
First of all, I didn't get the label or invoice as the process suggested I would after one day and had to email and get them sent (took two days).
Then after I posted the returns to UPS as instructed: printing out label, printing out three copies of invoices (two copies in parcel and one attached to parcel), I got text message saying the invoice was inaccurate as the line item and total amount did not match. I uploaded the invoice provided again, then two days later was told it's still wrong.
I opened the invoice, the unit was marked as zero therefore total amount was zero. I did not want to manipulate the invoice myself, so I contacted customer service asking them to provide rectified invoice. They registered return on their "returns portal" again, and the invoices sent to me were again wrong!
In the absence of correct invoice, now this returns is being sent back to me!
Then their customer service had the guts to send me an email without any acknowledgement of their faulty system or process or incompetent staff, asking me to generate returns on their portal until invoice is showing a correct value! What??? Keep on trying our crappy system until it gets right? How dare you to say that?
Never have I encountered this level of incompetency.
Can you seriously look into the bug in your system or lack of skills within your teams?
I'm going to gather all these exchanges and challenge this transaction if it doesn't get sorted within the next three days.
14 January 2026
Unprompted review
First and last time I'll use
Seems they are listing items for sale then don't deliver. Paid nearly £1300 for an item on 1st December, which they have now told me they can't get from their supplier, and I now have to wait another 7 working days for a refund (which can be refunded instantly in the year 2026)! Looking at other reviews, it makes me wonder how much on their books is just fake sales and then hold the money as long as possible!
First and last time of using them. Still waiting on a refund, which they are saying can take up to 7 working days
9 January 2026
Unprompted review
I have placed an order for an item that…
I have placed an order for an item that was showing as in stock. After nearly a month there was still no sign and nobody answering my emails to customer service. Eventually sorted by cancelling the order, but stressful when they have your money, no sign of the goods, and no communication.
13 January 2026
Unprompted review
Great music store
We had an issue with a music stand (supplied with a wrong screw) which Bax responded to well. We then went on to get trombone supplies, which arrived promptly and were good value.
8 January 2026
Unprompted review
First time using bax and I was very…
First time using bax and I was very impressed fast delivery with no problems will be using them again
4 January 2026
Unprompted review
Simple process, well-executed.
Easy to navigate website, clear info, good prices, and prompt delivery. What's not to like?
1 January 2026
Unprompted review
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I had spend a lot of time researching…
I had spend a lot of time researching and procrastinating the purchase. Bax, had what I wanted and the price was competitive v's the rest of the internet. Website and transaction worked well and hopeful the delivery and product will let me come back and make it 5 stars
12 January 2026
Unprompted review
Amazing service
Great product, lovely sound...
Great service, quick delivery, amazing communication.
12 January 2026
Unprompted review
Just placed my order which was…
Just placed my order which was straightforward and competitive price. Items not currently in stock but hopefully worth the wait! May be 5 stars once this happens :)
12 January 2026
Unprompted review
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very reliable
6 January 2026
Unprompted review
Running pegsItem was as described and very well…
Item was as described and very well packaged.order arrived very promptly and it is a good quality product.
10 January 2026
Unprompted review
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Sheeran X Looper
Just bought a Sheeran X Looper - way cheaper than anyone else, delivered quickly and super well packaged. Followed this up with a purchase of the matching case, also much cheaper than any else. Great company, great prices, great service 👍
8 January 2026
Unprompted review
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