Baxi UK  Reviews 74,819

Our boiler broke down with several faults. Our local boiler man suggested that we call Baxi direct. They came the next day, examined it but found they needed additional parts that were not in th... See more

Great experience & Service through Baxi. We contacted them in an emergency, they responded same day. The engineer was able to attend to the problem, fix the issue and got us back up and working in... See more

the engineer was on time and explained the problem and i watched him as he replaced the parts telling me as he worked what the items did. He then did the service which was very thorough checking that... See more

Our heating stopped working & after contacting local supplier we realised we needed to go to Heatrae sadia directly. They were very good giving us different options for paying. They arranged for engin... See more

From arranging the appointment to the servicing of my boiler everything was straight forward. The guy was very professional knew what he was doing. Place protection on his feet he didn’t dirty my carp... See more

Jason was very helpful, saw what the problem was straight away and fixed it quickly. He also gave me some tips regarding the boiler, water and central heating, thermostat etc and how best to oper... See more

No heating for over 2weeks. Engineer came, turned the hot water off too and left. Been another week with no heating or hot water. Had 3 different engineers come and go, give excuses and leave the work... See more

This is the 1st Time I have had to call out a Baxi Engineer for a boiler still under 5 year warranty. My Boiler broke down and Engineer was booked online (Very easy) with next day appointment. Enginee... See more

The best service ever. My 4 year old 800 series boiler was playing up and locking up on a regular basis. Baxi customer service asked me to email a copy of the see service history; that done, they call... See more

The boiler was showing an error code that we did not know how to correct. Baxi sent an engineer to us very promptly abd he explained in very simple terms how the boiler worked, why the error code had... See more

Once initial contact was made with customer service everything was smooth and efficient in getting my gas boiler repaired. Only downside was the usual lengthy wait in a telephone queue before getting... See more

efficiency in whole process was very good . Once I got through on phone (v. busy) details of boiler and fault were taken and engineer (Kurandeep Singh Virdee ) visited the next day and sorted the prob... See more

Faulty heat exchanger under warranty. Baxi sent out an engineer immediately the fault was logged. New parts were supplied and my boiler feels brand new again. I couldn't fault their response at all. I... See more

Still working. After 20 years it had an issue with the exhaust blower motor which was replaced. Under Domestic and general service plan. Pricey but have a piece of mind with £1500. The only down... See more

Very polite and knowledgeable engineer. Knew exactly what the problem was as soon as the cover was off. Condensate pipe blocked so a slight water build up inside which wouldn't allow ignition. Cleared... See more

Came on the time stated. Throughly checked boiler and made an excellent repair. Had new part that was required and had all the information that was required. Helped me make a payment. Excellent serv... See more

10 year gaurantee on boller has given peace of mind. Boiler is now approaching 10 years old and has performed well. Two different faults ocurred over the years and were fixed under warranty without fu... See more

Never used Baxi before Quick appointment made , updated when On the way. Engineer knew his stuff , all checks done Replaced Pcb board , recharged cylinder Checked again , 45mins job done. Ca... See more

Hi, It was Great experience with there customer service. My boiler giving E125 error so I call at customer service three time because in first two visit my boiler error come again but on third time g... See more

This was a second visit to fix the controls issue which had prevented the central heating working. We are both in our 80's and my wife has lung failure. the extreme cold over the 5 day period had m... See more

Arrived on time for attention to fault code 110 thermostat safety cutout which happened over several days recently. Took time to explain the reasons why these occurred and how to avoid this fault from... See more

Our boiler decided to break down at 10pm Christmas Eve with no heating or hot water over Christmas. Our usual plumber couldn’t help but recommended we contact Baxi. So glad we did. Very impressed with... See more

Boiler failure. No heating or hot water. Phone call to customer services. No engineer available for three days. Panic. Call back from Baxi. Guide through family finder and ate procedure . Boiler fir... See more

First class service from BAXI. No hassle what so ever. Customer support asked what the problem was and they sent out the very next day an engineer. It only took 29mins to sort out the problem. No loss... See more

apart from giving a very bad time slot 8am till 6pm making me stop in all day & only turning up at 4.29pm allthough he did ring early afternoon to say he would be there between 4pm & 4.30pm & being n... See more

Baxi heating had to come out to repair our 12+ year old boiler. The engineer was pleasant and efficient. Unfortunately he had to order some major parts as did not have in the van - I believe the main... See more

Excellent service from Baxi Boiler Man. He arrived on time, was clean, professional, and very knowledgeable. He had all the correct parts with him and covered everything properly, leaving the area sp... See more

The Baxi service engineer was very efficient and got the boiler working very quickly. Phoned the night before to tell me time of visit, he was on time. Very pleasant polite person. Appreciate having h... See more

A second visit from Jason to fix a fault we hadn’t noticed until a second fault had been found. Request made on Tuesday, visit fixed for Thursday morning. Jason called to say he was on his way, saying... See more

Our boiler stopped working on Christmas morning. Contacted Baxi through their website portal and was pleasantly surprised when I was given a date the following Monday. The engineer contacted me on the... See more

There is nothing so nice as having household heating again after 9 days! (Most of that time was due to waiting for delivery of the required part for the boiler. Although I had tried a local heating... See more

After being moved to various auto replies on D &G we eventually were put through to an actual person who told us to speak to someone at Baxi (approx 2hrs) we rang Baxi who said they would send an en... See more

Paul came to do repair on my mother's boiler for 2nd time (no hot water again). Very knowledgeable and explained Issues were with boiler and electrics. Partially repaired so have hot water and coming... See more

Engineer showed up with all details of the fault and the part that needed to be replaced. Tenant reports engineer had no idea what he was looking for and barely spent any time on site. Said he'd re... See more

Horror of horror last few days in the worst of weather our central heating failed ,today all up and running thanks to Baxi engineer 582 Ian Paterson an absolute star . Ian quickly identified pr... See more

Engineer checked operation of boiler, identified fault on 2 radiators. Tried to rectify fault but were unable to do so as fault not covered by my D&G policy. Advised I needed to contact insta... See more

Found the whole experience exceptionally very good. Booked the appointment, and the engineer Andrew was on time . He checked the fault on the heating system, then sorted my problem out within less th... See more