Invited
Fast shipping. The packaging was shortened by 1 cm during transportation. The packaging could have be done more better. Luckily the Christmas Calendar was not damaged.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Invited
1st shipment did not arrive because of damage at the shipper. customer service has reacted positively, albeit a bit slowly, that shipment will be resend. I am waiting for the new shipment. my review... See more
Company replied
My order was delivered within three days. I loved the products because they are authentic and good. Their prices are customer-friendly. i liked their perfumes and they are actually unique, so i recomm... See more
Company replied
Invited
Easy to order, pretty straight forward. Shipment was a bit late than expected but the company made sure to notify via emails and ensure that everything is okay. Product arrived as expected, nothing to... See more
Company replied
Invited
I have nothing to complain about. Everything worked superbly! Good prices, many options. I live in Sweden, ordered with delivery to my door. Fantastic. I highly recommend this company. Thank you!
Company replied
i ordered a perfume on thursday(late) night and on saturday it arrived! i panicked at first cause the payment went to gutehaare hairdressers and i though i got scammed or made some mistake. but tur... See more
Invited
I ordered several Rituals products and everything arrived quickly and well packaged. All items were original, and the discount worked perfectly. Very satisfied with my purchase.
Company replied
Invited
The only problem was in the first place to know when I will get my order shipped, lack of communication , but after is send an email I received a response within a day which I was happy about, the pro... See more
Company replied
Invited
Delivery was fast . Price was very good. Just the confirmation mail was a bit less clear than other sites, but all good.
Company replied
Invited
First time order. Goods came secured, undamaged. Delivery time fast.
Company replied
Happy with the updates of the order, nice service
Company replied
Invited
The ordering and the product's arrived fast.
Company replied
I looove their products and their service. I would recommend it 100%.
Company replied
Two weeks after placing an order I received nothing except an email stating that the delivery will be delayed. According to the order status page the package has not even been sent yet. 2 stars for at... See more
Company replied
My order was canceled almost a month ago, yet i still haven’t received any refund. Completely unacceptable, my credit card told me the dispute was refused by the store, yet i have given proof of the c... See more
Company replied
I ordered goods on July 12. Received email that I am ‘not forgotten’ on July 22, then another one on July 31. Then DHL finally delivered on Aug 5. On August 6 I have received an invoice of 20 CHF for... See more
Company replied
Order nr BW4069564 I bought 2 perfumes on 28.04.2025 where the delivery was written to be within 3 days. Since then nothing changed. Even trying to contact them via phone several times no response, v... See more
Company replied
I am still awaiting my products, which they claimed were in stock. The delivery is delayed, but they don't offer any reason except for "high order volume" and "the situation of the delivery services... See more
Terrible service! Ordered 2 different pieces, 1 has arrived on time, the other one I waited for more than a month and still didn’t arrive. Asked for the refund at the end and now it’s been 2 weeks a... See more
Company replied
I placed an order in August, mid September the order still hadn’t shipped, I then rightfully cancelled the order, I was promised to get my money back within 7 to 14 working days. It’s been more than 1... See more
Company replied
Placed an order since Tuesday 20th January, but my order was neither processed nor sent to me. This is terrible and disappointing. This is unacceptable. Bestellnummer: BW4624515
Company replied
this website is an absolute scam. I ordered a perfume on July 11. My card was debited but I’ve never received the item I have sent multiple emails I have filled in a complaint form online. I have fill... See more
Company replied
I gave the order, more than 1 month passed, i can’t get my order(still not sent), their service for the cancelling doesnt work. Although i contacted i still didint get an answer. Unbelievable!! I want... See more
Company replied
BW3899360 I ordered a perfume on feb03 2025, paid with my visa credit card on their official website. According to the payment details, payment was received by gutehaare friseure. Since the... See more
Company replied
I have the same situation as all the others. Ordered a perfume in September, still no delivery. I asked for a refund. I'll wait a couple of days and will involve Paypal in the situation. The shop... See more
Company replied
I ordered a perfume and almost a week later it was not dispatched. I cancelled the order, and cancellation was confirmed and was told my refund will be done in 3-6 days. A week later I have been sendi... See more
Company replied
I ordered a perfume on 6th September, but I have not received it yet. I tried many times to contact customer service on the hotline, but there was no response. I filled out the contact form and sent a... See more
Company replied
The ads says fast delivery 1-3 days, but I guess it's a lie after all. I've placed my order on 25th July, and now it's already 6th August my stuff still not yet shipped. I placed the order 3 weeks ahe... See more
Company replied
Very very bad site, I placed an order 10 days ago and it did not arrive yet. I called them last wednesday, their customer service stated that the goods will be shipped thursday. Nothing happened yet... See more
Company replied
Ordered on Aug 4th, by Aug 8th it should have arrived by their 2-4 business day shipping logic. The product I ordered was in stock. On the 7th I decided to email them to check in as I needed the gift... See more
Company replied
They set a low price but failed to mention on the page that production would take 44 days to arrive. I requested a refund, but it has not been received after a week. I don’t recommend this service.
Company replied
Verified
I placed an order on June 17th, with a promise that product being available in stock and fast shipping, yet I haven't received it on June 26th. And now they cancelled my order, stating that they can't... See more
Company replied
my parcel got damaged during shipping and never reached me. beautywelt did not give me opportunity to order again under the same conditions (I had a 30% voucher) that is really bad service, I will n... See more
Company replied
I placed an order on June 11th, and today is June 23rd — yet I’ve received neither my perfume nor any updates regarding its delivery. It’s incredibly disappointing that transportation fees are ch... See more
Company replied
Instead of the stated three-day delivery, I've been waiting for the item for 10 days now. I still haven't received notification that it's been shipped.
Company replied
Verified
I bought an item and waited more than a week and they didnt send it yet, after i read the comments i was not the first and many people was waited for a months. So i texted them i need the product till... See more
Company replied
It’s been more than a week with no updates I emailed them multiple times and called them multiple times stayed on the line for more than an hour but no answer !!! This is unacceptable
Company replied
It’s been almost a month (2025-August) since I ordered from this page. They still haven’t sent me a tracking number.
Company replied
Very very bad site a month ago I placed an order and it did not arrive and they have not refunded the money yet BW3939930
Company replied
Invited
I have not received my package. Delivery company is the worst ever.
Company replied
I did not get my order, and it took beautywelt 3 weeks to send me my money back.
Company replied
Invited
very nice product and fast delivery
Company replied
Invited
Very fast shipping and good service
Fast delivery and good products
Company replied
Invited
Send the wrong product and did not reply to my email.
Company replied
Company details
Information provided by various external sources
✓ Ihr Profi für Düfte, Make-up, Kosmetik und Haarpflege, jetzt online bestellen und Beauty Produkte entdecken! ✓ Gratisproben ✓ Schnelle Lieferung ✓ Top-Bewertungen.
Contact info
Wenzendorfer Straße 9, 21244, Buchholz in der Nordheide, Germany
- beautywelt.de
3.8
Great
40K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invited
Superb shopping experience
I have nothing to complain about. Everything worked superbly! Good prices, many options. I live in Sweden, ordered with delivery to my door. Fantastic. I highly recommend this company. Thank you!
4 February 2026
Reply from Beautywelt
Hallo,
thank you very much for your wonderful review! We’re delighted to hear that everything worked superbly and that you were happy with our prices, product selection, and smooth delivery all the way to Sweden.
Your recommendation truly means a lot to us. Thank you for your trust and kind words!
We look forward to welcoming you back again soon.
Viele Grüße
Pia
Beautywelt Team
My order was delivered within three…
My order was delivered within three days. I loved the products because they are authentic and good. Their prices are customer-friendly. i liked their perfumes and they are actually unique, so i recommend them for early deliveries and good stuff
16 January 2026
Unprompted review
Reply from Beautywelt
Hallo,
thank you very much for your wonderful review! We’re delighted to hear that your order arrived within three days and that you’re happy with the authenticity and quality of our products.
It’s especially great to know that you like our perfumes and find them unique. Your recommendation and kind words about our prices and delivery mean a lot to us.
We look forward to welcoming you back to Beautywelt soon.
Viele Grüße
Pia
Beautywelt Team
Extremely slow
Two weeks after placing an order I received nothing except an email stating that the delivery will be delayed. According to the order status page the package has not even been sent yet. 2 stars for at least giving me email updates and for low prices.
2 February 2026
Unprompted review
Reply from Beautywelt
Hello,
thank you for your feedback.
We sincerely apologize for the long waiting time. We understand how frustrating it is when an order takes longer than expected. In the meantime, your order has been shipped, and we truly regret that the dispatch was delayed.
We would also like to thank you for the 2-star rating and appreciate your positive remarks regarding our pricing and email updates. We are glad that you were satisfied with those aspects.
Kind regards,
Pia
Beautywelt Team
Bestellnummer: BW4624515
Placed an order since Tuesday 20th January, but my order was neither processed nor sent to me. This is terrible and disappointing. This is unacceptable.
Bestellnummer: BW4624515
20 January 2026
Unprompted review
Reply from Beautywelt
Hello,
thank you for your message regarding your order BW4624515. We are very sorry for the delay and understand your disappointment.
One of our colleagues has already informed you that the shipment was scheduled for dispatch at the end of last week. In the meantime, the order has been handed over for shipping and a tracking number has been generated.
We sincerely apologize for the delay in processing and for any inconvenience this has caused. Please be assured that your order is now on its way, and the tracking information will update as soon as the carrier scans the parcel.
Thank you for your patience and understanding. Should you have any further questions, please do not hesitate to contact us.
Kind regards
Pia from the Beautywelt Team
Invited
Send the wrong product and did not…
Send the wrong product and did not reply to my email.
27 January 2026
Reply from Beautywelt
Hello,
we would like to clarify that we already sent you a return/complaint registration form and asked you to complete it so that we can process the claim. Unfortunately, this registration has not yet been completed, which means we were not able to proceed with the complaint.
Therefore, we have so far had no possibility to process the claim. In addition, according to our shipping and order records, no incorrect item was shipped.
As soon as the return or complaint is properly registered as requested, we will of course review the matter carefully and assist you further.
Kind regards
Pia from the Beautywelt Team
Invited
Reply from Beautywelt
Hello,
thank you very much for your great feedback.
We are delighted to hear that you found our service professional and the delivery fast.
Kind regards
Pia vom Beautywelt Team
Invited
Good experience
Easy to order, pretty straight forward. Shipment was a bit late than expected but the company made sure to notify via emails and ensure that everything is okay. Product arrived as expected, nothing to complain about.
17 January 2026
Reply from Beautywelt
Hello,
thank you very much for your detailed feedback.
We are pleased to hear that the ordering process was easy and straightforward and that your product arrived as expected.
We appreciate your understanding regarding the slight delay and are glad that our communication kept you informed throughout. Thank you for taking the time to share your experience.
Kind regards
Pia vom Beautywelt Team
My order was canceled almost a month…
My order was canceled almost a month ago, yet i still haven’t received any refund. Completely unacceptable, my credit card told me the dispute was refused by the store, yet i have given proof of the cancellation. Further contact does not give any indication when i could receive my money back. I am gonna get in contact with paypal to try to dispute the claim that way.
8 December 2025
Unprompted review
Reply from Beautywelt
Hello,
thank you for taking the time to share your feedback. We are very sorry for the frustration this situation has caused and understand your concern.
One of our team members forwarded your case to our accounting department for review immediately after your first request. Additionally, another colleague will contact you again today to explain the situation in detail and keep you fully informed.
According to our records, the refund was initiated on December 10th via the original payment method. However, we currently assume that the refund process may have been interrupted because a PayPal case was opened in parallel. In such situations, PayPal takes over the handling of the refund, which can unfortunately take up to 30 days and is outside of our direct control.
Please rest assured that we are actively working to resolve your case and see this matter through to a satisfactory conclusion. We truly appreciate your patience and the opportunity to clarify this for you.
Kind regards,
Pia
Beautywelt Team
Invited
Great shopping experience
I ordered several Rituals products and everything arrived quickly and well packaged.
All items were original, and the discount worked perfectly. Very satisfied with my purchase.
25 December 2025
Reply from Beautywelt
Hello,
thank you very much for your great feedback! We’re happy to hear that your Rituals products arrived quickly, were well packaged, and that everything met your expectations.
It’s wonderful to know the discount worked smoothly and that you’re very satisfied with your purchase.
We’d love to welcome you again at Beautywelt!
Kind regards,
Pia from the Beautywelt Team
Invited
very nice product and fast delivery
10 December 2025
Reply from Beautywelt
Dear Customer,
thank you very much for your feedback. We are pleased to hear that you are happy with the product and the fast delivery. We hope you enjoy DIOR La Mousse OFF/ON.
Freundliche Grüße
Pia vom Beautywelt Team
Invited
Reply from Beautywelt
Dear Customer,
thank you very much for your feedback. We are pleased to hear that the ordering process was smooth and your product arrived quickly.
Freundliche Grüße
Pia vom Beautywelt Team
Invited
Satisfied
Delivery was fast . Price was very good. Just the confirmation mail was a bit less clear than other sites, but all good.
21 November 2025
Reply from Beautywelt
Dear Customer,
thank you very much for your feedback and the 5 stars! We’re happy to hear that you were satisfied with the fast delivery and the price. We appreciate your note regarding the confirmation email and will use it to improve our service.
We wish you lots of joy with your wonderful Byredo fragrance.
Warm regards
Pia from the Beautywelt Team
I looove their products and their…
I looove their products and their service. I would recommend it 100%.
15 November 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
thank you so much for your wonderful feedback! We truly appreciate your kind words and your 100% recommendation.
Warm regards
Pia from the Beautywelt Team
Terrible service!
Terrible service!
Ordered 2 different pieces, 1 has arrived on time, the other one I waited for more than a month and still didn’t arrive. Asked for the refund at the end and now it’s been 2 weeks and no money back yet. In addition, no compensation or any offers for such terrible service was offered. Honestly, in my opinion, that’s not normal after waiting for your order for a month…
Even though they have some good prices for some products, but the service is unacceptable. You’d rather pay a bit more but get a better customer care service!
8 October 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
Thank you for your feedback, and we truly regret to hear about your experience. This is certainly not the level of service we aim to provide.
We sincerely apologize that only part of your order was shipped within two days, while the second item was delayed due to unexpected supply issues. It is very unfortunate that you had to wait so long and then still did not receive the refund for the missing item. This should not have happened.
To ensure that your case is resolved as quickly as possible, a member of our customer service team has already reached out to you personally. We want to clarify the status of your refund immediately and make sure the outstanding amount is issued to you without further delay.
We understand your frustration completely and apologize once again for the inconvenience caused. Thank you for bringing this matter to our attention.
Kind regards
Pia from the Beautywelt Team
Invited
I have not received my package
I have not received my package. Delivery company is the worst ever.
10 November 2025
Reply from Beautywelt
Dear Customer,
Thank you for your feedback. We have carefully reviewed your case and would like to provide a clear explanation of the process.
Your order was placed on October 25th and dispatched on October 28th. A shipping confirmation including the tracking number was sent to the email address provided at the time of purchase.
On November 10th, the shipment was returned to us by DHL. According to the official return notification, the reason provided was:
“The recipient could not be reached. The shipment is being returned to the sender.
Due to an address error, the delivery could not be completed.”
Following receipt of the returned parcel, we issued a notification informing you of the return and subsequently processed a refund for your order.
We sincerely regret the inconvenience this situation has caused and hope that the completed refund has resolved the matter to your satisfaction.
Kind regards,
Pia from the Beautywelt Team
Scam. No product delivery
I have the same situation as all the others. Ordered a perfume in September, still no delivery. I asked for a refund. I'll wait a couple of days and will involve Paypal in the situation.
The shop is a scam/fake
Update 6 nov: you've got some nerve to lie publicly that you returned any money. I received the cancelation email with the promise of payment in 5 working days. It's been 3 weeks and no payment. I just opened a complaint with PayPal.
100% straight scammers
14 September 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
we are very sorry to hear about your negative experience and fully understand your frustration regarding the delay.
We would like to clarify that your order was cancelled as requested, and a full refund was issued via PayPal on the same day the cancellation was processed. Depending on PayPal’s processing times, it may take a short period until the refund is visible in your account.
We sincerely apologize for the inconvenience caused and assure you that your experience does not reflect the standard we strive to maintain.
Kind regards
Pia from the Beautywelt Team
Verified
Delayed delivery with no communication
10 October 2025
I placed an order in August
I placed an order in August, mid September the order still hadn’t shipped, I then rightfully cancelled the order, I was promised to get my money back within 7 to 14 working days. It’s been more than 14 working days and now I am trying to get hold of Customer Service for 30min. Crappy experience - another lost customer. Do I really have to contact a lawyer???
26 August 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
we are truly sorry to hear about your experience and completely understand your frustration regarding the delayed refund. Please be assured that we have forwarded your case to our accounting department for immediate review to ensure that your refund has been — or will be — processed without any further delay.
We sincerely apologize for the inconvenience this situation has caused and thank you for your patience and understanding.
Kind regards,
Pia from the Beauty Welt Team
Instead of the stated three-day…
Instead of the stated three-day delivery, I've been waiting for the item for 10 days now. I still haven't received notification that it's been shipped.
28 September 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
we sincerely apologize for the delay in your order. Your package has now been shipped, and we’re very sorry that the delivery took longer than expected.
Thank you for your patience and understanding.
Kind regards,
Pia from the Beautywelt Team
Misleading Service and Delayed Refund
They set a low price but failed to mention on the page that production would take 44 days to arrive. I requested a refund, but it has not been received after a week. I don’t recommend this service.
3 October 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
we are very sorry to hear about your experience and apologize for the inconvenience caused. We will review your case immediately to ensure that your refund is processed as quickly as possible.
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay.
Kind regards,
Pia from the Beauty Welt Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.