Benks Reviews 98

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the high quality of the products, highlighting their premium feel and sleek design. Many people are satisfied with the customer service, noting the team's helpfulness and quick responses in resolving issues, such as sending replacements for defective items. The ordering process is generally smooth, with consumers receiving their products. However, some reviewers report ambiguous experiences with the product itself, with opinions varying. Some people have reported issues with contacting the company, particularly the lack of a phone number. There are also mixed opinions about the product, with some consumers experiencing defects or damages.

Based on these reviews

Rated 3 out of 5 stars

After a lot of communicating with the customer service department, I am happy to say that I received the product that I ordered. Two things that I find to be negative are there is no phone number to c... See more

Rated 5 out of 5 stars

I have been purchasing Benks products from the iPhone 15 pro max not only cases but also power banks, wallets etc. I have had 2 cases having fitting issues in which the awesome customer support team r... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ This Benks case for iPhone is absolutely fantastic. The materials feel premium, the fit is perfect, and it offers great protection without adding bulk. It also looks very sleek and wel... See more

Rated 5 out of 5 stars

The cases are so premium, smooth and sleek looking, best case I've got for a phone yet. their customer support is top tier too, the case i got for the s25 ultra had some paint removed on the camera bu... See more

Rated 2 out of 5 stars

Loved my Benks case at first, but after 6 months, not so much. I purchased an "ArmorTint Case built with Kevlar® for iPhone 16 Pro Max" in October 2024. After 6 months of use in a home and profe... See more

Rated 5 out of 5 stars

Best customer service! I ordered a Benks ArmorPro case for my iPhone 17 Pro and it turned out to be a bit loose. I contacted the customer care via email and informed them about the issue. They immedi... See more

Rated 5 out of 5 stars

I recieved a product with a minor defect and reached out to benks for a resolution. The support team immediately responded and provided a solution to my issue which I was completely satisfied with.... See more

Rated 1 out of 5 stars

Do not trust this company. Refuses to resolve the damaged delivery item, I can't use and out of pocket. I have written to their customer care department, and yet no answer or reply or resolution. Buye... See more

Rated 5 out of 5 stars

Not only is the front/back combo case and the magnetic grip for my zfold7 awesome, so was customer service. I had an issue with the front piece of the case and in less than 24 hours, I had a resp... See more

Rated 5 out of 5 stars

Honestly the best case I have used I have had all 7 folds to date most are to big makes the phone not fit well in the hand This case makes it feel perfect you can not tell the difference between a b... See more

Rated 5 out of 5 stars

I bought a Galaxy S25 Ultra ArmorPro 600D case without any manufacturing defects. However, I didn't like the way it fit.As soon as I told them. Instead of taking the old one back, they gave me a new o... See more

Rated 5 out of 5 stars

I have purchased two benks cases until now. The recent purchase had a defect. On contacting Benks support, I am happy to say that they care for their customers. A new phone cover already being proce... See more

Rated 1 out of 5 stars

Bought an iPhone case with buzzwords like “Kevlar” “armor”, the corner cracked within a week of use (or maybe when I put in on, didn’t notice until I felt an uneven bump in the upper corner). I haven’... See more

Rated 1 out of 5 stars

Do not buy from this company. I receieved the wrong product (wrong color), and quickly contacted Benks support team about the issue. No response. After a month of using the 3-in-1 charing station I... See more

Rated 5 out of 5 stars

I recently picked up the Benks 600D series — the phone case, 10,000 mAh power bank, and MagSafe wallet — and I’m really impressed. The 600D design looks sleek, minimal, and very premium. All th... See more

Rated 5 out of 5 stars

Great quality an durability, I have had benks cases for several iPhones and they are great, the fit and the looks are perfect, maybe not the ultimate protección, but if you are careful with your pho... See more

Rated 1 out of 5 stars

Horrible experience and even a more horrible customer service. I ordered a case 2 weeks ago. They said they had an issue in delivery. Emailed them twice to no avail. The delivery supplier doesn't have... See more

Rated 5 out of 5 stars

I ordered two cases - one for IPhone 17 Pro, another one for IPhone 17 ProMax. Great quality product, feels really premium. And I had a very good experience dealing with the customer service. Highly... See more

Rated 5 out of 5 stars

I recently purchased a Kevlar case for my 16PM. I made the purchase directly from the Benks website but when I received it, it was making clicking noises on the right side of the phone. I took... See more

Rated 1 out of 5 stars

I bought the Benks Armor Pro Prestige for my iPhone 16 Pro Max and noticed the Kevlar on the back was lopsided. I contacted them about this issue and provided pictures as well. They instructed me to s... See more

Rated 1 out of 5 stars

As with many Chinese online shops, the real problems start once you try to return an item. Even in a clear case where the product simply does not fit, the customer support refuses to resolve the issue... See more

Rated 1 out of 5 stars

Their 'fabric' case feels just as cheap as it is. It's just a piece of coloured cheap plastic. Also, their AR screen protector is useless. It is highly reflective and you can forget about using your... See more

Rated 5 out of 5 stars

I ordered the Benks full set for my Z Fold 7. The first delivery went missing, but when I contacted Benks support, they replied quickly and resolved the issue without any hassle. Now I’m so happ... See more

Rated 5 out of 5 stars

Great products, top notch customer services. I continue to go back for more and more products. The products are great quality I have purchased the iPhone cases and MagSafe attachments and recommend ev... See more

Rated 1 out of 5 stars

I have purchased from Benks before with no issue. However on my last purchase I have sent emails for cancellation and no reply. Reading other reviews their communication and customer service is none e... See more

Rated 1 out of 5 stars

Ordered a stand for my headphones. When my package arrived I was very surprised to get an empty box.No packing slip and no headphone stand. There is no phone number to contact this company when there... See more

Rated 5 out of 5 stars

Ordered Grand Combo Aurora Armor Air case for Fold 7. Great quality and very good customer service. I had some issue with one of the covers and they immediately agreed to replace it. I am a repeat buy... See more

Rated 1 out of 5 stars

Ducking scammers, never get parcel from them. Lost 45£. They answer to you questions and emails but just lie you then will send again parcel but never happen. Can’t believe it 2025 and there are st... See more

Rated 5 out of 5 stars

The case feels so premium and the fit is one of the best. Also the looks is so aesthetic. Highly recommended this benks prestige armor pro for 16 pro max. Ps. When i received a faulty case, it was... See more

Rated 1 out of 5 stars

I bought a case for my iPhone 16 Pro; it took almost a month to arrive! And when it finally did, it had serious quality issues — there were glue residues (which I couldn’t remove) around the MagSafe a... See more

Rated 5 out of 5 stars

I got a great thin and attractive power bank. Unfortunately, after a year it stopped working... I wrote to support and immediately got a new, better powerbank for free! Great service and great product... See more

Rated 1 out of 5 stars

It is drop-shipped from China - overpriced Chinese case that is completely not worth it. It took a month to receive it and I feel cheated because I was under impression the product is made in Canada,... See more

Rated 1 out of 5 stars

I bought a Galaxy Fold 7 case for my new phone. It is basically the same case as Allied Express; it has QC issues, and the magnet is misaligned to the left. The holes for the mics are not cut correctl... See more

Rated 1 out of 5 stars

I ordered a phone case from Benks on July 17. After waiting over 10 days with no shipment, I contacted them on July 27 asking to cancel the order. They ignored my request and responded much la... See more

Rated 5 out of 5 stars

I had a recent experience with Benks that started as unfortunate and ended beautifully. I bought the Armorpro Montage case and the Glasswarrior AR screen protector as a gift for my broth... See more

Rated 4 out of 5 stars

Excellent products. Great quality and customer service. Happy returning customer. Have bought multiple items. Received a faulty case recently and it was happily replaced.

Rated 1 out of 5 stars

Be extremely careful buying from them. Their customer service is non-existent and they do not respond to warranty requests at all. Buyer beware.

Rated 5 out of 5 stars

Quick delivery to Northern Ireland and the case is fantastic. Very well made and it feels really premium. I am very impressed!!!



Contact info

3.7

Average

TrustScore 3.5 out of 5

98 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Honestly the best case I have used I…

Honestly the best case I have used I have had all 7 folds to date most are to big makes the phone not fit well in the hand This case makes it feel perfect you can not tell the difference between a bear phone our with this beautiful case on highly recommended for all folds

Customer Service Is first class reply with 24 hours amazing work guys and girls look forward to buying the fold 8 case in July

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service!

Best customer service!
I ordered a Benks ArmorPro case for my iPhone 17 Pro and it turned out to be a bit loose. I contacted the customer care via email and informed them about the issue. They immediately sent me another unit. That's some great service.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered two cases

I ordered two cases - one for IPhone 17 Pro, another one for IPhone 17 ProMax. Great quality product, feels really premium. And I had a very good experience dealing with the customer service.
Highly recommend!

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience and even a more…

Horrible experience and even a more horrible customer service. I ordered a case 2 weeks ago. They said they had an issue in delivery. Emailed them twice to no avail. The delivery supplier doesn't have any way to contact them. This is truely medieval service levels

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great products and customer service!

Great products, top notch customer services. I continue to go back for more and more products. The products are great quality I have purchased the iPhone cases and MagSafe attachments and recommend everyone give them a try.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
This Benks case for iPhone is absolutely fantastic. The materials feel premium, the fit is perfect, and it offers great protection without adding bulk. It also looks very sleek and well-designed.

My unit had a small defect, but I have to say the customer support was outstanding. They replied very quickly and immediately offered to ship a replacement without any hassle.

Great product and excellent customer service — I would definitely recommend Benks and wouldn’t hesitate to buy from them again.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Rectified my Problems quickly and Efficiently

I recieved a product with a minor defect and reached out to benks for a resolution. The support team immediately responded and provided a solution to my issue which I was completely satisfied with. Support was polite and helpful.

They mailed out a replacement within 24 hours of my contact. The replacement was in line with the quality I have come to expect from benks cases over the years. Super happy with everything! Highly recommend benks phone cases!!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered

Ordered Grand Combo Aurora Armor Air case for Fold 7. Great quality and very good customer service. I had some issue with one of the covers and they immediately agreed to replace it. I am a repeat buyer.

8 December 2025
Unprompted review
Rated 3 out of 5 stars

Finally received product

After a lot of communicating with the customer service department, I am happy to say that I received the product that I ordered. Two things that I find to be negative are there is no phone number to contact customer service. The end delivery people are the ones who stole my product the first time. I don't believe that the company would ship an empty box. I'm glad to have received my product, but would be hesitant to order here again, even though things turned out alright. Good luck.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Great quality an durability

Great quality an durability, I have had benks cases for several iPhones and they are great, the fit and the looks are perfect, maybe not the ultimate protección, but if you are careful with your phone, the Kevlar cases are more the enough.
Would recommend.
Ah, and costumer service it’s A+ 👌🏻

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Case & Excellent Customer Service

Not only is the front/back combo case and the magnetic grip for my zfold7 awesome, so was customer service.

I had an issue with the front piece of the case and in less than 24 hours, I had a response, and shortly after that, an apology and info regarding them shipping out a new piece.

I see a lot of complaints here, but I have had 0 issues. On top of everything else, this phone grip works with my magsafe car mount. The other brand not only was cumbersome, but was super inconvenient and didn't work with the car mount.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been purchasing Benks products…

I have been purchasing Benks products from the iPhone 15 pro max not only cases but also power banks, wallets etc. I have had 2 cases having fitting issues in which the awesome customer support team replaced them quickly requesting only a photo of the issue. My 16 pro max case has been through a lot and looks brand new and has kept the phone in perfect condition which is great. Benks is a company that respects its customers and that counts for a lot. There products are high quality and the feel of the product does not disappoint.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Quality and after sales support

I have purchased two benks cases until now.
The recent purchase had a defect. On contacting Benks support, I am happy to say that they care for their customers.
A new phone cover already being processed by them. Good quality products and fantastic service.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. Refuses to resolve the damaged delivery item, I can't use and out of pocket. I have written to their customer care department, and yet no answer or reply or resolution. Buyer beware, buying at your own peril when dealing with this Chinese company; once they have your money, that's it. I am now going to open a claim via my payment method.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

I bought a case for my iPhone 16 Pro

I bought a case for my iPhone 16 Pro; it took almost a month to arrive! And when it finally did, it had serious quality issues — there were glue residues (which I couldn’t remove) around the MagSafe area. I don’t recommend it.

29 September 2025
Unprompted review

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