Super fit, slim and still good enough protection for an accidental drop. Definitely worth the higher price as you will not need any other case in the nearby future. Tactile feel is next level as wel... See more
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Company details
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PITAKA, a lifestyle brand focusing on material innovation and humanistic spirit. In Sanskrit, "PITAKA" means "container". We design everyday essentials that protect and store smart devices, utilizing cutting-edge materials and manufacturing techniques. Our mission is to create a lifestyle that is simple, smooth, and light, freeing you from unnecessary burdens.
Contact info
Hong Kong, China
- [email protected]
- ipitaka.com
Replied to 66% of negative reviews
Typically replies within 1 week
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Bought a case for iPhone 17 pro max…
Bought a case for iPhone 17 pro max edge case, perfect feeling of use, wear it all the time but after some time case become lose, contact support line, send them photos and they send me a brand new case back. Great case, good support👍🏼
Excellent product and outstanding customer support
I purchased a PITAKA Edge Case for my Samsung Galaxy S25 Ultra directly from their official website. The case looks and feels premium — very slim, lightweight, and comfortable to use. The design and material quality really stand out.
After some time, I noticed a minor issue with one corner of the case and contacted PITAKA support. Their response was quick, professional, and very helpful. They asked a few questions and promptly arranged a free replacement, making the whole process smooth and stress-free.
Overall, I’m very satisfied both with the product and the excellent customer service. This experience gives me a lot of confidence in this brand, and I would definitely recommend their products.
Phone case replacement
My phone case where my phone did not fit properly was directly replaced.
Great Customer Support
I had an issue with a color indifference on my case. After contacting support with pictures, they shipped me a replacement case, free of charge within a week.
All round great experience!
Excellent company to deal with
Excellent company to deal with, been loyal to Pitaka since 2020
Excellent support team
Excellent support team, great guys, excellent product! I never thought I would consider any products other than Apple. You truly deserve respect, well done!
PITAKA service
I had an excellent experience with PITAKA support. The customer service was fast, professional, and extremely helpful. Everything was handled smoothly and beyond my expectations. Truly outstanding support – highly recommended!
Quite literally some of the best…
Quite literally some of the best customer service out there. Expensive, sure, but the service & quality makes it worth every penny. They’ve got another long term customer!
Quality, Style, and Protection
I ordered several new phone cases, hoping to find one that was quality, style, and protection. This one checked all the boxes and had an option to include a matching backup battery! Pitaka will be my first look next time.
The case is great
The case is great, slim, protective, all I want and I need is in this this casing... love it..
They were very attentive and solved my…
They were very attentive and solved my issue.
Top level support service
Top level support service. Prompt responses, maximum benefit. It's a pleasure to use this company's products
I had a wonderful experience with…
I had a wonderful experience with PITAKA.
I was looking for a limited edition item that was no longer easy to find, and the support team went above and beyond to help locate the last available piece for me.
The communication was warm, professional, and thoughtful throughout the entire process. When the package arrived, the product exceeded my expectations—the design, details, and craftsmanship are absolutely beautiful.
It’s rare to find a brand that truly cares about both its products and its customers. I’m very happy with my purchase and truly appreciate the dedication of the PITAKA team. Highly recommended.
I had an issue with a product I…
I had an issue with a product I purchased that was dealt with very professionally and to my complete satisfaction. Even though I somehow missed their first reply to my ticket they still helped me without any complaints.
Super fit, slim and still good protection.
Super fit, slim and still good enough protection for an accidental drop. Definitely worth the higher price as you will not need any other case in the nearby future. Tactile feel is next level as well.
Also their customer support is really amazing. Had the pleasure of Alvin helping me with some questions about the product.
I was impressed with my experience dealing with this company. They are pioneers in their field and excellent at ensuring customer satisfaction. They communicate effectively with their clients to ensur
I was impressed with my experience dealing with this company. They are pioneers in their field and excellent at ensuring customer satisfaction. They communicate effectively with their clients to ensure they are happy with the company's work and products. It's truly a great company, and I highly recommend doing business with them.
Great customer support
Excellent communication and very professional customer support. The team was responsive, helpful, and handled everything smoothly.
Highly appreciated.
The Pitaka product and customer support…
The Pitaka product and customer support team are both awesome. Alvin, one of the customer service representatives helped solved my concern about a case that I got promptly and resolved it and helped me throughout the process with regular updates and check-ins. Highly recommended.
Honestly
Honestly, PITAKA is one of the best iPhone accessories companies in the world, especially for iPhone 17 Pro Max accessories.
They are extremely professional, respectful, and very fast in communication and response.
Special thanks to Alvin, Freya, and Tina for their outstanding support and professionalism.
Even though the standard shipping was supposed to take around 25 days, my order was delivered to Saudi Arabia in just one week 👏
Amazing delivery speed, and the ProGuard product is truly beautiful, premium, and high quality.
Thank you for this great experience 🙏
I will definitely repeat this experience again.
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