Bought a complete set of door and drawer handles. Matched my old oak kitchen perfectly, classic design with a more modern and robust construction method. Suited the kitchen perfectly. The quality is g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Verified
I bought some lights from you. I am not happy when I get a message saying that I hvae to go to Lillehammer to pick them up at Instabox instead of being posted to my address. Why choose a place 20k... See more
Great products, service and quick delivery!
Verified
God kvalitet og Rask levering
Company details
Written by the company
Beslag Online har lang erfaring og kompetanse innen interiørdekorasjon. Vi har det bredeste utvalget av håndtak og knotter på markedet. Hos oss vil du finne det du leter etter, enten du leter etter moderne design, den klassiske eller mer landlige stilen. Beslag Online er en del av Beslag Design, som har vært bransjeleder siden 1972. I dag er selskapet representert online i over 5 forskjellige geografiske markeder.
Contact info
Inre Kustvägen 32, 269 43, Båstad, Norway
- [email protected]
- beslagonline.no
4.4
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slow customer service. Returns are very complicated
**update**
The customer service team reached out and got my money back. Thanks.
—-
Pretty bad customer service. Return method is not working money is not refund.
I bought 9 doorknobs. These did not look good upon arrival so I returned them. I followed the (already) complicated return process. Fill in a form (inlc. accept pay for the return) - wait for the return approval - get the label- print the label. Archaic method if you compare it to any other online shop out there (one button action - qr code -no printer need- and voilà).
Worth to mention that you as customer are obliged to pay for the return BUT you can’t chose the carrier. It has to be the one of their choice. Ok, I followed all instructions dropped the package at the indicated shop with the label provided. On the site of the transport company I made sure the POD (proof of delivery) was a available and it was. All good. I dont know what happen that the package never arrived. So I get in touch with “customer service”. Terrible! terrible takes days/weeks for them to reply. They reply: “ we see you deliver the package but has not arrived so you dont get your money back” on top of this poor response they asked me if I have call the tracking company to sort this out. If I have followed up the shipment?
On my end I already tried my best called the shipment company in the Netherlands they cant do anything because the label provided was wrong. Thus beslag online mistake! I went beyond and teached out the shipment company in sweden and open a complaint but because I am not the company which generate the label- I cant do much. All this time beslllag online compqny is not rewchable/not answering mails the chat is a joke.
Is simple incoterms if I am forced to use a shipment company of the receivers choice. The responsibility upon handing the package to the shipment company transfer from the sender to the receiver.
But they just ignore my mails. Reply every week or so with the same response “have you try to solve it yourself”?
It has been over a month and i dont have doorknobs nor money back. They do nothing to help. Feels like a scam
26 February 2025
Unprompted review
Verified
Verified
God kvalitet og Rask levering
6 May 2024
Verified
Rask levering
15 April 2024
Verified
Rask levering
14 April 2024
Verified
Bought a complete set of door and…
Bought a complete set of door and drawer handles. Matched my old oak kitchen perfectly, classic design with a more modern and robust construction method. Suited the kitchen perfectly. The quality is good and at a reasonable price. Very pleased. Well done Beslag Online!
2 April 2024
Unprompted review
Verified
Bra service
4 March 2024
Verified
Rask levering.
20 January 2024
Verified
Verified
Rask levering
4 December 2023
Reply from Beslag Online
Hei Vibecke,
Takk for din fine anmeldelse! Det gjør oss veldig glade å høre at du er fornøyd med din erfaring fra oss 😊
Ønsker deg en god fortsettelse ✨
Beslag Online
Verified
God pris og rask levering.
19 November 2023
Verified
Verified
God service!
18 October 2023
Verified
Had all I needed and shipment was quick…
Had all I needed and shipment was quick ( 2-3 days)
10 October 2023
Verified
Rask levering!
9 October 2023
Verified
Rask levering
23 September 2023
Verified
Reply from Beslag Online
Hei Erik,
Takk for din fine anmeldelse! Det gjør oss glade å høre at du er fornøyd med din opplevelse fra oss 😀
Ha en fin dag ✨
Beslag Online
Verified
Reply from Beslag Online
Hei Caroline,
Takk for din fine anmeldelse! Det gjør oss veldig glade å høre at du er fornøyd med din opplevelse og produktene fra oss😍
Ha en fin dag 🌟
Beslag Online
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.