Best Mobilier Reviews 3,793

Parfait rapide simple communication efficace

Canapé d'angle bleu
Article conforme à la description (couleur,mesures, matériaux)
Très confortable et spacieux.
Design impeccable

We were easily able to order our couches online. They were delivered in good condition on the scheduled delivery day to the room of our choosing. Customer service was responsive a d helpful with our questions. The corduroy and textured velour materials are soft and pleasant. They are just what we need for our apartment.

Good Quality
Delivery very fast and on time

Tres bien.Delivered on the expected day. Courteous and helpful delivery person. Good experience overall.

Oh what a nerve-racking test of patience.

I ordered a couch via Maison du Monde, half a year ago.
First delivery: I saw right away that the couch was damaged and rejected the delivery.
Second delivery: I accepted the couch and saw that it's damaged as well while unpacking. The couch was no longer in stock. I told them, it's broken, but not visible, so I can fix it on my own and would be fine with a discount. They offered me 70 EUR discount for a 1399 EUR couch. I asked for a reasonable discount, they offered a bit more, but still not even 10%. I told them, I take the replacement part for the couch, but that they have to take the damaged one with them. I repeated that many times. They promised me to do what they could. I never understood that cause all you need to do is to file an order for a pick up as well. I am a woman living alone with no space for two parts of a couch. In Germany you need to pay for the pick up of such big trash and why should I pay for that as it wasn't my mistake in the first place?
Today the third delivery was scheduled. It was a new shipping company, so I was hopeful. The couch was definitely wrapped more secure. But they delivered to the street only, not to my apartment. And they had no order to pick anything up. So I had to reject the delivery. I could cry. I never experienced such a horrible customer experience.

Summary: Bad wrapping combined with careless delivery companies = unhappy customers. Choose your suppliers well.

After all this back and forth I now kept the couch and agreed to accept a refund as I didn't want to try another delivery.

I want to point out that I always got quick responses from the customer service. Thanks to Isabella. We spent quite some time and it wasn't her fault as she is for sure not choosing the delivery company. Thank you.

Also, I really do love this couch now, therefore I give one more star after I had time to let it all sink in.

We were a bit hesitant to order online the sofa, we wanted a blue/turquoise panoramic and only best mobilier was able to guarantee us delivery by 8 November. In fact we got sofa 10 - 12 days after initial order. We were very surprised, very nice colour, quality vs. price. (When we quoted other companies we were told to wait 3 months minimum!)
Drivers who deliver the sofa were also very kind and helped us. IT was very good packaged and easy to assemble.

They were very helpful seeing the product I got had an issue and they replace it in totality though it took a bit of time. I’m glad the service is great.

Excellent services . Thank you

I strongly advise not to use this website.

I had rejected several payments, with the banks ( more than 1 card was used to try and do the payment) rejecting each transaction automatically. This for me is a strong indicator for this website being a possible scam, as I never heard anyone use it earlier.

Furthermore when I tried to contact them, they replied without a signature and just saying check with your own bank. Even if they are not a scam, which I hope they are not, then they are just very bad in their business about how they treat their customers.

We are very happy with the order. The sofa is great, colour like in the photos, a very beautiful olive green and looks just great!!
I would only mention that the packaging is very light in the corners, but we were lucky.

Je recommande!!