Today my product arrived…[UK] Sigh of relief as I read so many reviews stating it was a scam… Delivery was slow, ordered 24/09/25 Delivered 15/10/25 but customer services kept contact with me. Th... See more
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Based on reviews, created with AI
Hair care redefined with simple, natural & clinically-backed ingredients.
312 W 2ND ST UNIT A2299, 82601, CASPER, United States
Replied to 69% of negative reviews
Typically replies within 1 month
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I ordered the the pumpkin seed oil on recommendation from a friend. I did notice a difference in that my hair was not shedding. In November I received an email to say there was a problem with my card and kept receiving emails to that affect. I emailed them and was advised to reorder which I did. My original order/subscription was £26.98 per month. The new order cost me including postage, which I didn't pay for before was over £70. The long and short of it is they would not give me any refund unless I returned one pot of the capsules which I probably would of needed to pay the postage. This would not of happened is there was not a error their end (which they did admit to). Product worked - customer service rubbish !
Unauthorized charge after confirmed cancellation. Account showed no subscription at the time of charge. Support appears automated with no help whatsoever, had to dispute with bank. Shady practices and zero accountability. Avoid at all costs.
I cancelled my subscription twice and received orders that i hadn’t ordered. They charged my debit card and credit card and refused to refund me . Customer service is appalling. Donot order anything from this company and certainly donot set up a subscription!
Like others I did not knowingly sign up for a subscription. Im not sure about the product - I’ve been using for 3 months and there may me a slight improvement. Very difficult to contact and get through.
I am posting this review as a formal record of my ongoing consumer complaint regarding this company’s business practices and complaint handling procedures.
I purchased pumpkin seed oil as a one-time order. However, I was automatically enrolled into a recurring subscription without clear, informed, or explicit consent. This raises serious concerns regarding compliance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
After discovering the unauthorized subscription, I contacted the company to cancel and dispute the charges. Instead of providing a proper response, I have only received repeated automated replies which fail to address the substance of my complaint. Despite my cancellation request, the company continued dispatching products and processing payments through my bank resulting in disputed and unauthorized financial deductions.
I am also concerned that the product appears to be shipped from China, which was not clearly disclosed in the product listing, marketing materials, or packaging at the time of purchase. Failure to disclose material product information, including country of origin and subscription obligations, raises significant transparency and consumer protection concerns.
The continued use of automated responses rather than addressing a formal complaint raises additional concerns regarding the company’s compliance with fair complaint handling standards.
This matter is currently being pursued through formal dispute channels. I am considering escalation to Trading Standards, financial dispute mechanisms, and other relevant consumer protection authorities.
Order reference: #5B17357
Scam alert 🚨 I ordered these pills, when they finally arrived the packaging looked very amateur and there were no details of where the product was made or any safety testing it had undergone / any regulations that it complied with (ie FDA etc). These pills look like Snake oil (at best) - could be toxic, who knows. I don’t want to take that chance so I asked for a refund and have received no response.
Wish i'd read the reviews before ordering from this company.
Ordered 1st time- no problem.
Second time - seemed to be no problem until I received an email saying another order had been dispatched - except I hadn't placed another order - I was now on a monthly subscription that I did not sign up to. I immediately emailed to say this - heard nothing back. Next day order dispatched and money taken from my account. Emailed again - brief response saying they 'need time' to look into this. Heard nothing further - totally scam and will never use again.
I'll have to contact my bank to block them as they won't respond.
Pls think twice before ordering from here.
Do not order from this so called company ! Absolutely shocking company , not based in Uk , don’t reply to any messages!
So frustrating!! Will never deal with this company again ! I’ve already sent 4 messages not one reply from these scammers !
THEY ARE SCAMMERS, AND EVERY REVIEW SAYING THEY NOTICE CHANGE IT'S NOT TRUE, THEY SUBSCRIBED ME, I DID NOT. I DID NOT RECEIVE THE PRODUCTS UNTIL NOW SINCE JANUARY 4TH. BLOOM&BOND IF YOU TRY TO TAKE MONEY IN ACCOUNT YOU WILL SEE WHAT YOU NEVER EXPERIENCE IN YOUR LIFE BEFORE. WICKED BEING. SCAMMERS
Do not use this company they deceive you into consenting to an automatic monthly subscription! Customer service is dire, all you get are automated responses from ‘Jessica’ in my case. I have started a dispute with my bank re the transaction and cancelled the subscription I never started in the first place. I wish I had read Trustpilot first and if I could give zero stars I would. I repeat PLEASE DONT BUY FROM THESE SCAMMERS!
Very nice experience i noticed a lot of baby hair grow i will buy again
Lesson learned
Should have checked here before ordering.
Nothing annoys me more than auto subscriptions I didn't consent to.
Ordered two months worth on my first order, did not realise I was signing up to a monthly subscription! Who would do that? And when I got the email to say my order has been placed, I immediately contacted them, only to get an auto reply to say they will respond within 48 hours. Bad business practices. Avoid.
The product is fine. However, I cancelled my subscription on the 17th of January, and received a confirmation email saying it had been cancelled successfully. On the 2nd of Feb, I received an email confirming the shipping of more product, which I was billed for. When I emailed to point out the error, the company said as a gesture of good will they would refund 25% of the price, leaving me paying 75% of the price for a product I didn't order and didn't want.
been taking for couple months and hair feels completely different. stronger and less breakage
tried them because of reviews and glad i did. hair is much better now
I received my order on time and when I realized that I was enrolled into monthly subscription, I sent an email and they replied straight away with instructions on how to cancel the subscription.
It was not easy at first so I ticked the delay next delivery so it was delayed for a month and I kept repeating till I reached the maximum which is 3 months. I was then able to completely cancel the subscription.
WARNING DO NOT PURCHASE!! THE COMPANY IS A SCAM!!! REPEAT! DO NOT PURCHASE FROM THIS COMPANY!!!
I WISHED I HAD READ THE REVIEWS FIRST!
I ONLY MADE ONE PURCHASED AND I WAS CHARGED DOUBLE WHAT WAS ADVERTISED ON THEIR WEBSITE.
I HAVE CONTACTED THE COMPANY NUMEROUS TIMES BUT THEY INSISTED I WAS CHARGED CORRECTLY.
I AM NOW IN THE PROCESS WITH MY BANK DISPUTING THE TRANSACTION.
RECENTLY, I RECEIVED ANOTHER EMAIL FROM THE COMPANY AND IT STATED THAT I HAVE ANOTHER SHIPMENT ON THE WAY AND I WAS CHARGED AGAIN!
I HAVE TRIED TO CONTACT THE COMPANY BUT I HAVE NOT HEARD FROM THEM. I DID NOT MAKE ANOTHER PURCHASE OR SUBSCRIBE TO A MONTHLY DELIVERY.
I HAVE CONTACTED MY BANK AGAIN AND I HAVE CANCELLED MY CARD FOR FURTHER TRANSACTIONS!
PLEASE DO NOT FALL IN THEIR TRAP!
THE COMPANY ARE FALSE ADVERTISING AND ARE SCAMMING CUSTOMERS.
NOT HAPPY!! 😞😞😞
Still haven’t received product after 22 days and I realize it’s coming from
China….. false advertising. Won’t ever purchase something from them again.
I’ve been using Bloom N Bond pumpkin seed for approximately 3 months and notice a substantial difference in my hair. No more hair loss, and hair has thickened. I was hesitant to even try this product being that there are so many products on the market, but this is the one that works!!
I can’t comment on the product as not taken it but it’s not from uk it’s from china and so far I cant find much out about the actual ingredients (any uk testing) I was lead to believe from uk before buying and I wish I did my research and I did see the sneaky subscription box was pre ticked I removed that straight away and and check out it was magically ticked again to which I un ticked so hopefully no more money leaves my account
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