Pebble Reviews 75

Great customer service and the online platform does exactly what it needs to do for us. We have had no issues at all and enjoy working with the team at Pebble

Pebble have been fantastic since we joined in June 2025 - Saoirse, Jack and the team have really gone above and beyond to onboard us, ensure we are set and are always available when support is required. They are also prepared to work towards your specific needs which is the essentials when it comes to creating a first class customer journey!

Thanks Pebble!

Footy Fun 4 Kids Ltd

Complete Cricket joined Pebble in 2024, and they’ve exceeded our expectations in every way.

The booking process is seamless and intuitive for our customers, making it easier than ever to engage with our services.

Behind the scenes, the Pebble team are proactive, forward-thinking, and genuinely committed to continuous improvement.

They listen to their members, take feedback seriously, and consistently refine the customer and booking experience.

Pebble has been a game changer for Complete Cricket.

If you're an activity provider looking to streamline operations and elevate your customer experience, I’d strongly encourage you to explore how Pebble can support your business.

I've been using Pebble as a parent for nearly 2 years to book wrap around school care for my children. I noticed immediately that if I wanted to pay using my Tax Free childcare allowance the process was slow. The fun really started my second child started school - the Pebble basked system doesn't work for multiple activities. I now have 2 children at 2 schools, requiring before and after school club. This requires me to check out 4 times, with a minimum of 31 clicks each time. That's 124 clicks, not including the initial log in to Pebble and PonchoPay!! It takes about 45 mins and is such a chore. I dread 'last minute' childcare rearrangements that need an inpromtu booking. I've spoken to other parents and they are experiencing the same thing - everyone hates the system. I've spoken to the club provider, MFSE, and they're aware of how awful it is to use. I've spoken to Pebble twice, a year apart, and they say they're 'working on it' still. They now hide behind an AI chatbot and email and don't engage in meaningful conversation. For a company of this size it seems a simple problem to be so ruinous to the customer experience. But I suppose Parents aren't the real customers, are we?

My sons love going to fort for fun, they had the best time last week. They can’t wait go back for February half term. Thank you team for making my boys so happy.

I have been with Pebble for 18 months now - when we started we were allocated a customer service manager and this was great if we encountered any issues we could be intouch and get them resolved. Now we are reliant on AI which is not always great and if you request to speak to someone it can take a few days to get an email response - not great when you have a customer waiting on a solution. Just recently there was an issue with some of my Tax Free payments going to another provider due to Pebble adding an old Ofsted number. It took almost a week to sort the number out over which time I lost money and they have done nothing to help recover the money sent to another provider. Not even an apology - this is seriously making me consider returning to my old booking system.

We have made the transition from another booking system to Pebble and the support from the team has been excellent. They have answered our questions and helped us set up our scheduled activities. The interface for staff and parents has been well received.
The team have listened to our requests and have taken them on board and already implemented some changes to help us.

The best booking system!

Was reluctant to change how we take our bookings but after months of deliberation, I decided to say YES to pebble and haven’t looked back since!

Saoirse in particular has been very helpful to me since joining and would highly recommend her services.

Great company with a great booking system. Highly recommend.

The customer service is shocking! There is no aftercare and nothing is actioned months later. The site is lovely, but when you have no choice but to request data or something to be edited they fail miserably. Thinking of moving as this is unacceptable.

I was initially impressed by their onboarding process and the helpfulness of their staff when I signed up. However, after canceling my subscription, they continued to withdraw funds from my account without any explanation or response to my inquiries. When I sought clarification about these charges, I was completely stonewalled. To make matters worse, if you encounter issues, you'll find that they operate under the name Sprout Care Ltd, making it difficult to block them. I was seriously considering relying on their services at a critical stage in my business development, and this experience has been incredibly disappointing.

Customer service so far has been brilliant and there when needed. We have enjoyed using Pebble and had a positive experience overall so far, however its the speed in which we have been able to contact customer service which has been the best and most helpful.

I previously wrote about getting stuck in a loop when trying to book childcare. The Pebble support team were very quick to respond to my review and found the problem was my account was only set up for booking activities. So it turns out if you then try to book childcare, it keeps going round in circles on their site, never once advising the user of the problem. So it's a frustrating bug in the system that I hope they iron out. I managed to use another account to book the childcare I needed, so got their in the end.

“Pebble has been a pleasure to work with, approachable, responsive and efficient. They provide clear guidance, schedule meetings as needed, and ensure everything runs smoothly. Their support (Jack Goody) has been invaluable in streamlining my interactions with parents, making a positive impact on my business. Highly recommended!”

Great service easy to use app would recommend, I’ve booked x2 blocks of music for language sessions at MUSIC HOUSE. Can’t recommend enough. And I booked the little birdsong concert Christmas special on wens 18th dec. that was super fun!

Our charity started using Pebble this year and is has improved our participants' ability to book with ease tremendously. The Pebble team are helpful and communicative and the interface is really easy to use (and looks nice!) from both the supplier and customer ends. Really recommend Pebble.

Really easy to operate, good interface. Great customer service.

Fresh inviting system easy to use and always dapting with new ideas customer service is on point and the ease my parents now feel is amazing

Laure and all the care givers at Busy Bees Thurstaston have been brilliant in caring for my son. Nothing seems too much trouble and they go out of their way to accommodate extra session if I need, often at very short notice.
Pebble is working well for planning extra days as and when. Really happy

Jack was amazing, very precise, and went at my pace. I had a lot of questions, and he was patient with me.

He showed me how to use the platform and we have built a wonderful working relationship.