Bookwhen - Online Booking System Reviews 515

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform's user-friendly interface and comprehensive features, noting how it simplifies managing bookings, payments, and customer communication. People appreciate the time-saving benefits and the system's reliability, which streamlines various administrative tasks. Consumers highlight the exceptional customer service, describing the support team as friendly, responsive, and genuinely helpful. The staff is commended for their quick and efficient assistance, with many reviewers expressing satisfaction with the platform's ease of use and the availability of helpful guides. The booking process is considered straightforward, and the system's flexibility is well-received.

Based on these reviews

Rated 5 out of 5 stars

Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has been a game changer in my yoga business! Previously, I was spending a few hours a week messaging students with who was in studio, who was on the waiting list. I have saved SO much time wi... See more

Company replied

Rated 5 out of 5 stars

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before... See more

Company replied

Rated 5 out of 5 stars

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find i... See more

Company replied

Rated 5 out of 5 stars

I have been using Bookwhen for a couple of years now and so far it has been a positive experience. It has certainly made my life easier and it a is very fairly priced booking system. Staff are alway... See more

Company replied

Rated 5 out of 5 stars

I'm not the account holder, I use Bookwhen as an employee. I find it straightforward and easy to use. I can see what classes I'm teaching, who's attending and all relevant details quickly and easily.... See more

Company replied

Rated 5 out of 5 stars

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent. We now have a fu... See more

Company replied

Rated 5 out of 5 stars

Crowborough Chess Club run two tournaments a year and attract 60 players each time. Bookwhen allows us to subscibe and unsubscribe easily and quickly. The booking system allows a variety of... See more

Company replied

Rated 5 out of 5 stars

I can add questions on my booking forms - photo consent, allergies and anything else I need to know without having to contact customers. If my events are the same each week I can duplicate them an... See more

Company replied

Rated 5 out of 5 stars

Very easy to manage, reliable booking system. We have members, various discounts, vouchers, several schedules - it copes with all of this. Ease of use is another thing bookwhen is providing. We have... See more

Company replied

Rated 5 out of 5 stars

BookWhen is such a great way to advertise my yoga and mindfulness retreat and events. Everything is all in one place. Attendees can book and pay with ease and payment is all linked for ease of managin... See more

Company replied

Rated 5 out of 5 stars

We have recently switched over to BookWhen after our last booking system became too clunky. Our Pilates clients have all commented on how simple the new system is to use. The team are always on hand t... See more

Company replied

Rated 5 out of 5 stars

I started using Bookwhen at the beginning of lockdown, and it was an absolute lifesaver. Launching online classes while trying to manage bookings, payments and new technology was incredibly chal... See more

Company replied

Rated 5 out of 5 stars

I've been using Bookwhen for six years and find it saves me so much admin time. Any queries or problems are responded to super quickly and the team always seem cheerful and efficient. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I've used Bookwhen as a customer for over 6 years, and always found it quick and easy to book my classes and special events. Now as a fitness instructor myself, I found the system so easy and helpf... See more

Company replied

Rated 5 out of 5 stars

I have a great experience with Bookwhen. I use it for my Daisy First Aid business as well and I always recommend it to anyone as the team is very helpful, the system is easy to use and if you are stu... See more

Company replied

Rated 5 out of 5 stars

Once you get the hang of the system, it's really easy to make changes when you want to. Also, the customer support is so good. You're speaking to real people most of the time (unless there's no one av... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has made my life running Pilates classes so much easier and less stressful. They take care of all the bookings with a easy to use system and fees. So I can concentrate on delivering fantast... See more

Company replied

Rated 1 out of 5 stars

Why do you want everyone’s individual email that orders tickets and not 1 email address for a block booking. I will be sending a GDPR request as I would like to know how secure your system is against... See more

Company replied

Rated 5 out of 5 stars

Bookwhen customer service is second to none! They really do care about their customers and do everything they can to help you! I am a new small business and twice they have really helped me out. I app... See more

Company replied

Rated 5 out of 5 stars

I’ve been loving BookWhen! It was super easy to set up, intuitive to use and if I ever hit a snag, the chat function does a good job in helping out. Also, the price is great!

Company replied

Rated 5 out of 5 stars

Their system is easy to use and they are very prompt with payments and help from the on line service on how to use each part of the program and efficient. Nothing is too much trouble They treated m... See more

Company replied

Rated 5 out of 5 stars

The continual support we receive from Bookwhen is amazing. No question too small the Bookwhen team are are always on hand. The program is really easy to use x

Company replied

Rated 5 out of 5 stars

I'm a Zumba instructor and I'm using Bookwhen to manage class bookings, tracking attendance and payments. It is a very useful tool and the support is just great. I higly recommend it.

Company replied

Rated 5 out of 5 stars

Super product, Bookwhen booking system. We've just moved over to it and enjoy its flexibility. Great to work with the team who pointed me to where I needed. The online support is great too. Thanks

Company replied

Rated 5 out of 5 stars

Excellent booking system. Really simple to use for my business and prices in comparison to other booking sites is brilliant. So glad I switched from my previous booking system to Bookwhen

Company replied

Rated 4 out of 5 stars

I am getting used to setting up events and the process is fair. A few tricky moments however good value for the service and I am keen to keep developing the system to make bookings smoother.

Company replied

Rated 5 out of 5 stars

Bookwhen provide a flexible, warm and adaptable customer service and we are very happy with them. They are integral to our holiday activity organisation and we think they are the best online booking s... See more

Company replied

Rated 5 out of 5 stars

Bookwhen is a great booking system for my small business, its saved so much time on administration duties which leaves me more time to do the practical aspects of my work.

Company replied

Rated 5 out of 5 stars

Bookwhen is my go to booking system, it is easy to use and fulfils my requirements for our volunteer training bookings, fantastic support when needed and the guides are easy to follow.

Company replied

Rated 5 out of 5 stars

I have tried it and it works. Once my adventure business kicks off in Kenya, I will definitely use it

Company replied

Rated 5 out of 5 stars

A fantastic, easy online system! Couldn’t fault it at all.

Company replied

Rated 5 out of 5 stars

Bookwhen is simple, intuitive, and with clear and affordable pricing structures. It really enabled our local volunteering organisation to thrive and flourish 🌸💗

Company replied


Company details

  1. Event management company
  2. Software company

Written by the company

We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

515 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Clumsy and illogical.

I note that many of the glowing reviews come from businesses that use the system. As an ordinary user I find the booking system clumsy and illogical. I know that other members of my class feel the same, often asking our Receptionist to book for them!
The first step of booking a pass is simple and straightforward enough, but it's all downhill from there.
Having chosen my pass I then have the tedious business of adding each individual class to my basket! This has to be done using the on-screen calendars, repeatedly returning and scrolling through page after page of classes of all flavours to find the one I want, adding each individual one to the basket as I go. It would make much more sense if, having chosen the class I want, I was presented with a list of dates for that class with check boxes to tick for those I wish to attend.
I spent over 40 years in the IT industry and this booking system must be in the top 5 of the list of 'Least user-friendly user interface'.

9 February 2026
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Hello Tim, we value all feedback that helps us improve. I'm so sorry to hear that the booking process doesn't feel intuitive when redeeming your pass. I will be sure to share your feedback with the Product and UX team.

We’re committed to providing a simple booking process for bookers, and we would like to help turn this around. If you have a moment, please contact our Support team via email ([email protected]) or the live chat on our website. We usually ask a few quick automated questions to better understand your query, so please ask to speak with Dani, the Customer Experience Manager.

Once we have more details, we can also contact the event organiser to see if we can help streamline their process. We look forward to chatting with you. 🙏🏻

Rated 5 out of 5 stars

I’ve been loving BookWhen

I’ve been loving BookWhen! It was super easy to set up, intuitive to use and if I ever hit a snag, the chat function does a good job in helping out. Also, the price is great!

5 February 2026
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear you've loved using Bookwhen and found the support helpful. We're excited to have you on board! 💚

Rated 5 out of 5 stars

Saving SO much time!

Bookwhen has been a game changer in my yoga business! Previously, I was spending a few hours a week messaging students with who was in studio, who was on the waiting list. I have saved SO much time with Bookwhen which all my students have found incredibly easy to use. The online help is excellent, and if that doesn't answer the question, everyone at Bookwhen is incredibly helpful. The best investment in my business in a long time!

16 January 2026
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's lovely to hear how Bookwhen has helped streamline your business operation and customer experience. Thanks for sharing this great feedback, Tanya! We are thrilled to be working with you. 💚

Rated 5 out of 5 stars

I have been using Bookwhen for a couple…

I have been using Bookwhen for a couple of years now and so far it has been a positive experience. It has certainly made my life easier and it a is very fairly priced booking system. Staff are always quick to answer your questions, even the Ai bot has given me great guidance out of staff hours (never thought I would ever say that!!)

9 January 2026
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback, Lynne. It's great to hear you've had a positive experience and that Bookwhen has streamlined your event organisation. 💚 It's great to have you on board!

Rated 5 out of 5 stars

Excellent booking system

Excellent booking system. Really simple to use for my business and prices in comparison to other booking sites is brilliant. So glad I switched from my previous booking system to Bookwhen

11 December 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're so thrilled to have you join us, Andrew! 💚
It's great to hear it's been a positive experience and working well for you and your bookers.

Rated 5 out of 5 stars

Bookwhen is my go to booking system

Bookwhen is my go to booking system, it is easy to use and fulfils my requirements for our volunteer training bookings, fantastic support when needed and the guides are easy to follow.

20 November 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're so happy to hear you enjoy using Bookwhen and have always had the support you needed. We're thrilled to have you on board. 😍

Rated 5 out of 5 stars

Bookwhen has been a game-changer!

Bookwhen has been a game-changer!

We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The system is reliable, easy to use, and packed with useful features that really suit how we run things.

The support team are fantastic too — always friendly, quick to respond, and genuinely interested in helping. It’s great to know they really listen to feedback and care about making the platform even better.

Highly recommend Bookwhen to anyone running events, clubs, or classes!

10 November 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you for this valuable feedback, Dannii. 🫶
It's lovely to hear that Bookwhen could help make things simpler for you and I'll be sure to pass on your comments to the support team. We're always here to help.

Rated 5 out of 5 stars

The best ticketing system we found!

Bookwhen is simple, intuitive, and with clear and affordable pricing structures. It really enabled our local volunteering organisation to thrive and flourish 🌸💗

8 November 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you for sharing this great feedback. We recognise the vital contribution volunteers make to the community and are proud to be your organisation's system of choice. 😍

Rated 5 out of 5 stars

Arts and crafts classes kids

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find it really simple to use too. It’s been around five months we have been open now and I know there is more features to dive into using. Definitely recommend for small business owners! 💜

6 November 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback, Emma. It's great to hear that Bookwhen has been easy to use for both you and your customers. We're excited to be on this journey with you. Our Support team are always on hand if you need any help navigating new features. 🤩

Rated 5 out of 5 stars

Easy to use for both customers and the organiser

I've used Bookwhen as a customer for over 6 years, and always found it quick and easy to book my classes and special events.
Now as a fitness instructor myself, I found the system so easy and helpfully user friendly to set my new business account up with all my classes. I highly recommend this App.
I have it as a desktop application as well as an App on my phone. Love it! 😍

5 November 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear you've had a positive experience both as an event organiser and as a booker! We strive for a streamlined journey and to help simplify the process. We're excited to have you on board. 💚

Rated 5 out of 5 stars

Quick and easy to use

I'm not the account holder, I use Bookwhen as an employee. I find it straightforward and easy to use. I can see what classes I'm teaching, who's attending and all relevant details quickly and easily. Being able to see my classes and all other classes easily makes it easy for me to plan visits to the school on non-teaching days.

22 October 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear that Bookwhen has helped streamline your class visibility. Thanks for sharing this feedback, Sam. 💚

Rated 5 out of 5 stars

Bookwhen is a great booking system for…

Bookwhen is a great booking system for my small business, its saved so much time on administration duties which leaves me more time to do the practical aspects of my work.

22 October 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this great feedback. We're thrilled that Bookwhen has helped reduce your admin time. We're happy to have you on board. 🫶

Rated 5 out of 5 stars

Fantastic customer support

Once you get the hang of the system, it's really easy to make changes when you want to. Also, the customer support is so good. You're speaking to real people most of the time (unless there's no one available, in which case you use the chat bot, but even after that a real person will get in touch with you via email to make sure you got all the info you needed). It's really a great system!

9 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this great feedback, Emma. We're committed to human support. However, it's great to hear that Buddy, the AI-powered support tool, can help while our people team is unavailable. 💚

Rated 5 out of 5 stars

Super product

Super product, Bookwhen booking system. We've just moved over to it and enjoy its flexibility. Great to work with the team who pointed me to where I needed. The online support is great too. Thanks

13 October 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback. We're always happy to help and excited to have you on board, Pete. 🤩

Rated 1 out of 5 stars

Why every individual email

Why do you want everyone’s individual email that orders tickets and not 1 email address for a block booking. I will be sending a GDPR request as I would like to know how secure your system is against hacks etc

5 October 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Hello, thank you for your feedback. I'm sorry if there was any confusion around capturing your Booker's email addresses. This can be customised to capture each attendee's email address or only the main booker's. Please contact our support team via live chat, or email us at [email protected] and ask for Dani, the Customer Experience manager. We can then provide more details. 🙏🏻

Bookwhen is fully committed to protecting customer data and the information entrusted to us. We are ISO 27001:2022 Certified and Cyber Essentials certified. You can learn more on our website. However, please feel free to email us for more information at [email protected]. We hope to speak with you soon.

Rated 5 out of 5 stars

Well Worth Consideration

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent.

We now have a fully operational system that allows users to create and manage their bookings meaning that our staff can get on with other tasks outwith BookWhen. The dream!!!

I would highly recommend this system to others.

19 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Ah, thanks for this lovely feedback. It's great to hear Bookwhen helped reduce your staff admin. We are always happy to help 💚
Excited to have you and your team on board.

Rated 5 out of 5 stars

Crowborough Chess Club

Crowborough Chess Club run two tournaments a year and attract 60 players each time.

Bookwhen allows us to subscibe and unsubscribe easily and quickly.

The booking system allows a variety of tickets depending on whether the players are members or not and whether they wish to pay online or pay on the day.

In addition we can show all the tournament details and send bulk emails to all the attendees to remind them of the event and to provide registration and travel details.

Highley recommended and the Bookwhen cost does not keep going up.

13 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear that Bookwhen can support your essential requirements for hosting a seamless tournament. Thanks for the lovely feedback, David. We're happy to have you on board. 💚

Rated 5 out of 5 stars

I have tried it and it works

I have tried it and it works. Once my adventure business kicks off in Kenya, I will definitely use it

16 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear the system has worked for you, James. We're excited to continue working with you as you start this new adventure! 🤩

Rated 5 out of 5 stars

I can add everything I need!

I can add questions on my booking forms - photo consent, allergies and anything else I need to know without having to contact customers.

If my events are the same each week I can duplicate them and also, add discounts if people book them all.

15 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks, Stacey. It's great to hear Bookwhen has helped streamline your event admin and simplified scheduling. We're here to help and are glad to have you on board. 💚

Rated 5 out of 5 stars

Bookwhen... when you just need it, it's always there

I'm a Zumba instructor and I'm using Bookwhen to manage class bookings, tracking attendance and payments. It is a very useful tool and the support is just great. I higly recommend it.

8 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear that Bookwhen has helped manage your events. We value the feedback and recommendation. Thanks for sharing, Ekrem, and we're excited to have you on board. 🤩

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