Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊
United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I note that many of the glowing reviews come from businesses that use the system. As an ordinary user I find the booking system clumsy and illogical. I know that other members of my class feel the same, often asking our Receptionist to book for them!
The first step of booking a pass is simple and straightforward enough, but it's all downhill from there.
Having chosen my pass I then have the tedious business of adding each individual class to my basket! This has to be done using the on-screen calendars, repeatedly returning and scrolling through page after page of classes of all flavours to find the one I want, adding each individual one to the basket as I go. It would make much more sense if, having chosen the class I want, I was presented with a list of dates for that class with check boxes to tick for those I wish to attend.
I spent over 40 years in the IT industry and this booking system must be in the top 5 of the list of 'Least user-friendly user interface'.

Reply from Bookwhen - Online Booking System
I’ve been loving BookWhen! It was super easy to set up, intuitive to use and if I ever hit a snag, the chat function does a good job in helping out. Also, the price is great!

Reply from Bookwhen - Online Booking System
Bookwhen has been a game changer in my yoga business! Previously, I was spending a few hours a week messaging students with who was in studio, who was on the waiting list. I have saved SO much time with Bookwhen which all my students have found incredibly easy to use. The online help is excellent, and if that doesn't answer the question, everyone at Bookwhen is incredibly helpful. The best investment in my business in a long time!

Reply from Bookwhen - Online Booking System
I have been using Bookwhen for a couple of years now and so far it has been a positive experience. It has certainly made my life easier and it a is very fairly priced booking system. Staff are always quick to answer your questions, even the Ai bot has given me great guidance out of staff hours (never thought I would ever say that!!)

Reply from Bookwhen - Online Booking System
Excellent booking system. Really simple to use for my business and prices in comparison to other booking sites is brilliant. So glad I switched from my previous booking system to Bookwhen

Reply from Bookwhen - Online Booking System
Bookwhen is my go to booking system, it is easy to use and fulfils my requirements for our volunteer training bookings, fantastic support when needed and the guides are easy to follow.

Reply from Bookwhen - Online Booking System
Bookwhen has been a game-changer!
We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The system is reliable, easy to use, and packed with useful features that really suit how we run things.
The support team are fantastic too — always friendly, quick to respond, and genuinely interested in helping. It’s great to know they really listen to feedback and care about making the platform even better.
Highly recommend Bookwhen to anyone running events, clubs, or classes!

Reply from Bookwhen - Online Booking System
Bookwhen is simple, intuitive, and with clear and affordable pricing structures. It really enabled our local volunteering organisation to thrive and flourish 🌸💗

Reply from Bookwhen - Online Booking System
I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find it really simple to use too. It’s been around five months we have been open now and I know there is more features to dive into using. Definitely recommend for small business owners! 💜

Reply from Bookwhen - Online Booking System
I've used Bookwhen as a customer for over 6 years, and always found it quick and easy to book my classes and special events.
Now as a fitness instructor myself, I found the system so easy and helpfully user friendly to set my new business account up with all my classes. I highly recommend this App.
I have it as a desktop application as well as an App on my phone. Love it! 😍

Reply from Bookwhen - Online Booking System
I'm not the account holder, I use Bookwhen as an employee. I find it straightforward and easy to use. I can see what classes I'm teaching, who's attending and all relevant details quickly and easily. Being able to see my classes and all other classes easily makes it easy for me to plan visits to the school on non-teaching days.

Reply from Bookwhen - Online Booking System
Bookwhen is a great booking system for my small business, its saved so much time on administration duties which leaves me more time to do the practical aspects of my work.

Reply from Bookwhen - Online Booking System
Once you get the hang of the system, it's really easy to make changes when you want to. Also, the customer support is so good. You're speaking to real people most of the time (unless there's no one available, in which case you use the chat bot, but even after that a real person will get in touch with you via email to make sure you got all the info you needed). It's really a great system!

Reply from Bookwhen - Online Booking System
Super product, Bookwhen booking system. We've just moved over to it and enjoy its flexibility. Great to work with the team who pointed me to where I needed. The online support is great too. Thanks

Reply from Bookwhen - Online Booking System
Why do you want everyone’s individual email that orders tickets and not 1 email address for a block booking. I will be sending a GDPR request as I would like to know how secure your system is against hacks etc

Reply from Bookwhen - Online Booking System
We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent.
We now have a fully operational system that allows users to create and manage their bookings meaning that our staff can get on with other tasks outwith BookWhen. The dream!!!
I would highly recommend this system to others.

Reply from Bookwhen - Online Booking System
Crowborough Chess Club run two tournaments a year and attract 60 players each time.
Bookwhen allows us to subscibe and unsubscribe easily and quickly.
The booking system allows a variety of tickets depending on whether the players are members or not and whether they wish to pay online or pay on the day.
In addition we can show all the tournament details and send bulk emails to all the attendees to remind them of the event and to provide registration and travel details.
Highley recommended and the Bookwhen cost does not keep going up.

Reply from Bookwhen - Online Booking System
I have tried it and it works. Once my adventure business kicks off in Kenya, I will definitely use it

Reply from Bookwhen - Online Booking System
I can add questions on my booking forms - photo consent, allergies and anything else I need to know without having to contact customers.
If my events are the same each week I can duplicate them and also, add discounts if people book them all.

Reply from Bookwhen - Online Booking System
I'm a Zumba instructor and I'm using Bookwhen to manage class bookings, tracking attendance and payments. It is a very useful tool and the support is just great. I higly recommend it.

Reply from Bookwhen - Online Booking System
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.