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Rated 5 out of 5 stars

Super fast service! I ordered yesterday and it arrived (in a different city) this morning. I have used BrickStore several times and will continue to recommend to others due to excellent customer ser... See more

Company replied

Rated 5 out of 5 stars

I’ve had great experience shopping with Brick Store. Shipping has been reasonably priced and fast, and orders have always been accurate. Best of all they are competitively priced, I always get good de... See more

Rated 5 out of 5 stars

BrickStore the home of greatness!!! I never have an issue with BrickStore. Just got the new Lego Star Wars Helmets (Mando and Luke Skywalker). The price was cheaper than anywhere else, had a spec... See more

Rated 5 out of 5 stars

I've ordered a few sets through these guys. I really liked the selection of sets, which was great. Being local the shipping was fast and cheap too, and their picking/packing was really quick. The conf... See more

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Company details

  1. Childrens Toy Store

Written by the company

Brick Store is an authorised retailer of LEGO sets in New Zealand. Shop our full range and enjoy free shipping on orders over $99.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
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Rated 5 out of 5 stars

Super fast service

Super fast service! I ordered yesterday and it arrived (in a different city) this morning. I have used BrickStore several times and will continue to recommend to others due to excellent customer service, good prices and consistently efficient dispatch of my orders. Thanks team!

1 October 2025
Unprompted review
Brick Store logo

Reply from Brick Store

Thanks Mia! We always strive to get orders out to customers ASAP, so we're glad to hear you appreciate it!

Rated 5 out of 5 stars

Excellent Customer Service

My Formula One Red Bull lego set arrived in just days, well packaged, with great communication about delivery. Website was easy to use, and price was very competitive. Excellent customer service.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Read my KIWI review

In the beginning I didn't know this site was legit, once they contacted me with my concerns, I have been ordering from them since, highly recommend them, my orders arriving so super fast even though I'm in the far north, the gift vouchers work to, this brick store is far better then other brick stores.I had my doubts , since found out they are exceptional with their service.highly highly recommend from a KIWI in the Far Northfar.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I’ve had great experience shopping with Brick Store. Shipping has been reasonably priced and fast, and orders have always been accurate. Best of all they are competitively priced, I always get good deals on LEGO through this shop. Will definitely purchase again.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping, sturdy packaging

Shipping was extremely fast, order verification and tracking information was clear and provided quickly. The packaging was very well done and secure. This will be my first of many orders.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Rivendell

Another great set from Brick Store, great pricing. Quick delivery. No hassles. My favourite Lego store in NZ.

30 May 2024
Unprompted review
Rated 3 out of 5 stars

Lost in shipping. No help!

I emailed requested a change of address before sets were shipped. Got a reply saging that the "address had been charged". When the parcel hadn't arrived I email Brick Store multiple times even via website asking what address had the sets been sent to but? NO reply!!
I had to ring courier company to help track it down and they're currently working on it.
First and last time shopping here.

24 May 2024
Unprompted review
Brick Store logo

Reply from Brick Store

Hi Daniel, thanks for your review. Our apologies that your updated address did not make it to our fulfillment partner. We’re not sure what happened here but nevertheless it was our fault and it’s understandable you wanted to give us a 1-star review out of frustration. We’ll do what we can to get your order to the right place.

Rated 5 out of 5 stars

Very Happy.

Had been looking for the set of Lego I purchased on other sites and was very pleased to find it in the Brick Store. Easy firm to deal with and the price was the cheapest. Delivered within the week to rural South Island. Will certainly recommend this company and purchase from them again.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Definitely Recommend

Great selection, easy transaction and fast processing and delivery. Will definitely purchase from here again. Items arrived in good packaging.

11 December 2022
Unprompted review
Rated 5 out of 5 stars

The Brick Store has been amazing

The Brick Store has been amazing. I had a problem with my shipment and they fixed it straight away and have been very professional and courteous with excellent communication. Would definitely shop here in the future. In addition, they have a great supply of very well priced Lego. Thank you 🙂

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Great communication.

They emailed me to advise that unfortunately my order had not been sent through the warehouse. They sent it immediately and sent it out overnight to rural address. Over and above my expectations and will definitely use them again. My grandson will love his Duplo.

11 November 2022
Unprompted review
Rated 1 out of 5 stars

Received the wrong set - no response

Received the wrong set, Landrover Defender ordered and on all the paperwork, Space Shuttle delivered. Emailed straight back, no reply, iMessaged using number Brick Store supplies on Afterpay orders, message delivered and read within minutes but still no reply, not even a courtesy response. Truly abysmal customer service attitude.

16 September 2022
Unprompted review
Brick Store logo

Reply from Brick Store

Hi Simon, we're really sorry you had this experience. We're arranging to get the correct product out to you ASAP.

Rated 2 out of 5 stars

Received a set as a birthday gift from…

Received a set as a birthday gift from this company. Unfortunately was a double up gift and requested to exchange it with a different set. Was told in an email returns weren't accepted. Would understand if it was a change of mind return however definitely need a return or gift exchange policy. Will no be purchasing anything from here

26 August 2022
Unprompted review
Brick Store logo

Reply from Brick Store

Hi Caitlin. I'm sorry you were not happy with your experience shopping at Brick Store. We used to accept returns, however, the majority of the time we received sets back in a condition that weren't suitable for resale. As a small business, receiving damaged returns comes at a significant cost. We've endeavoured to make it explicitly clear when purchasing from our store that we don't accept returns, unless there is a fault with the product or it's damaged in transit, in which case we will arrange return and provide a replacement or refund.

Rated 5 out of 5 stars

Great place to shop online

Great place to shop online - top-notch service, great prices, excellent communication, and they love their product!
I love browsing their website and buy all my sets from them.

12 July 2022
Unprompted review
Rated 5 out of 5 stars

Great

Quick delivery and well packaged. Really like the reward points and reliably low prices

29 June 2022
Unprompted review
Rated 2 out of 5 stars

Poor Shipping

The price was great but shipping took much longer than what was said.

28 June 2022
Unprompted review
Brick Store logo

Reply from Brick Store

Hi Drew, thanks for your review. Your order was dispatched and collected the following day, however for some reason it's been delayed in NZ Post's network. Hopefully it arrives soon. Apologies that you've had this experience.

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