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Buffer Reviews 95

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TrustScore 2.5 out of 5

2.3

Software company
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Rated 5 out of 5 stars

Buffer saves me so much time. Tools are efficient and easy to use, easy to swap out accounts and channels too. What I would like to see in the future: - Substack support - Community access... See more

Company replied

Rated 2 out of 5 stars

Disappointed in Buffer, I setup scheduled posts, some where posted, but if I chose to delete a post or move it to a different day, it was posted on both days. App doesn’t sync with the website unless... See more

Rated 1 out of 5 stars

Advice for new customers -> Buffer will charge you for a full year of publish and analyse, even if you think you've changed it to monthly. This is the only subscription I've seen that enrolls... See more

Company replied

Rated 1 out of 5 stars

A company that promises a lot but delivers nothing. Poor customer service, terrible management of problems. You’ll be given the runaround and ignored. Don’t do it to yourself. You think you’re saving... See more

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Company details

  1. Software company

Information provided by various external sources

Buffer is an intuitive, streamlined social media management platform trusted by brands, businesses, agencies, and individuals to help drive meaningful engagement and results on social media. We have a suite of products for publishing, engagement, analytics, and team collaboration. Our products are carefully considered and highly refined in order to help social media marketers and teams work more efficiently and effectively. Buffer is a team of real people, aligned in common values. Being a Buffer customer should feel like you have a whole team of people cheering for you. We want to see you succeed on social!

Contact info

2.3

Poor

TrustScore 2.5 out of 5

95 reviews

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Rated 1 out of 5 stars

RUN FAR AWAY

RUN FAR AWAY. You will take half hour trying to connect and post. Then another half hour wondering why your post did not show (even though they send you a message saying YOUR POST HAS BEEEN SHARED. Horrible company. Has been for 10 years.

3 March 2021
Unprompted review
Rated 1 out of 5 stars

Advice for new customers ->

Advice for new customers ->

Buffer will charge you for a full year of publish and analyse, even if you think you've changed it to monthly. This is the only subscription I've seen that enrolls you onto yearly automatically, very shady.

Recommendation for Buffer: Don't auto-enrol trials onto the yearly plan and don't auto-subscribe trial users onto the analyze plan. Most people just want the publishing plan and they will forget to cancel analyze as they never signed up for it.

Thanks,

23 June 2020
Unprompted review
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Reply from Buffer

Hi AJ, I'm so sorry for the poor experience. It sounds like we might have something broken somewhere. Would you mind sharing where you have signed up on our website? I'd love to look into it and get this fixed. Thank you for your help.

(Also, please feel free to email us at [email protected] if you think a refund or pro-rated refund should be given. I believe our Customer Advocacy team can help you with that.)

Rated 1 out of 5 stars

Charged $1000 instead of $99!!! Worst experience ever with a shady support.

DON'T USE THIS SERVICE. Worst experience ever.

I registered my company on Buffer and applied for a $99/month plan. Buffer charged me over $1000 and no one replied to my questions promptly.

Their customer support acts in a very shady way and avoided to give me an answer for the first 48 hours after the payment was made.

Today I finally receive an email that states "We wanted to let you know that we have refunded the payment shown below and attached a copy for your records. The refund should reach your account within 5-10 business days."...... guess what?! The pdf files they sent me are broken.

After 3 days, I still have no guarantee of receiving my money back.

5 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent support !

Excellent support !
Plan i took did not meet exactly my expectations, i reach the support exposing the case, and i was reimbursed 4 days later.

22 February 2020
Unprompted review
Rated 5 out of 5 stars

Best Customer Services

We started to work with Buffer before 1 month. And system working very cool and easy. We solve our social media management problem with Buffer service. Also last week we live little bit problem and day solve in 1 hour only. They have very fast for customer services. Thanks Buffer team we will work more together. We are so happy and we can advice for everybody.

Thanks

CEO at Decocre
Melda Karaçelik

12 June 2019
Unprompted review

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