Cakes & Bakes Reviews 5,861

The cake was made and delivered as promised and as the image was made. Only reason for 4 stars is the poor communication and updates on delivery. When ordering a £250 cake for a party, the least you e... See more

We ordered a Ferro rocher birthday cake for our son. The service was great as usual however the cake was a bit disappointing as the cream left a strange powdery taste in mouth & lacked chocolate flavo... See more

Lovely cake my family said it was delicious ! But customer service after my order online was not good couldn’t seem to locate what branch my order went to just needed to change name on cake but no g... See more

The cake tasted ok, but there was a slight bitter aftertaste from the cream. Decoration was ok but handwriting unfortunately did not look the best. The Sparkler that was bought was not given, not sure... See more

Top cake London online shop They are easy to order and customize. Delivery is excellent. They look great. Website is easy to navigate. Custom service over whatsapp is on the ball. They should intro... See more

I recently joined the Cakes and Bakes VIP membership, and at first I couldn’t place an order for cake delivery because of a technical issue. I emailed customer support, and Tarun from the operations... See more

I had the mango and passionfruit cake, and it was a refreshing surprise! The tropical flavors were vibrant and natural, not overly sweet, and the soft sponge layers paired perfectly with the fruity c... See more

I had a wonderful experience at Cakes and Bakes! The staff were (Rajvir Singh)incredibly friendly, attentive, and welcoming from the moment I walked in. Their warm smiles and helpful attitude made the... See more

Ordered 6 cakes as our wedding cakes, as I preferred the option of different flavours and styles. Ordered via WhatsApp, so unsure what branch they ended up coming from. I also had to change th... See more

Delicious cakes, fresh bakes, and a cozy vibe! The quality is consistently great, and everything tastes homemade with love. Highly recommend for birthdays, celebrations, or just a sweet treat! Especia... See more

Horrible experience. Factory forgot to put a writing on top of the cake (lotus biscoff cheescake). When collecting, shop stuff refused to decorate/put writing on. The cake was unedible, had to through... See more

New Orpington shop. Carrot cake was delicious. Biscoff cake and Cookie and Cream egg-feee slice were pretty much tasteless. The small 99p tasters were a good idea but very average in terms of taste;... See more

Excellent customer service Joseph went above and beyond to help me with my enquiry for my grandsons baptism cake contact through Watsapp was easy he answered all my questions and was polite and helpf... See more

Ordered online at Epsom store. Went to collect the cakes for our daughter’s birthday and the shop is now an independent cake shop and they do not have our order. Cakes and bakes never contacted us o... See more

Luton Cakes and Bakes. Very clean shop. Polite helpful staff. But cake nothing like I ordered. Poor communication within staff, information not updated. Ordered cake 6 weeks in advance paid £92 in ful... See more

The whole process of ordering and the delivery was really simple and easy. I contacted the company on the day of delivery for an estimated time and someone got back to me relatively quickly with an ET... See more

My husband is an in patient at the Royal National Orthopaedic Hospital at Stanmore. His birthday is today - 13 October ~ and the local Cakes and Bakes have just delivered a coffee and walnut cake to t... See more

We ordered a cake from Cakes and Bakes for our Wedding based upon a promotion we saw for a discount. It was a beautiful buttercream cake with flowers made with a custom colour requested by us. They... See more

Terrible Experience We ordered a cake from Cakes & Bakes for 14th August, but it was a huge disappointment. The cake had no taste, no freshness, and was simply unpleasant to eat. When we went back... See more

My cake arrived very late party was literally over and cake looked terrible. I ordered a plain vintage cake with black bows, but the writing was nothing like what I requested. The lettering was done i... See more

Ordered a lemon cheesecake at the Ilford branch for a birthday party. The cake didn’t look as good as the photo eg. No lemon slices, the decoration is more simple and looked different. Taste was not a... See more

I ordered a birthday cake online, collected at your Ruislip branch. While enjoying the cake I found a hair in the cake, I reported it including photo via WhatsApp and e-mail. Cakes and Bakes dismissed... See more

There was no communication to confirm my order had been received. There was no confirmation of a delivery time, I had to contact customer service via Whatsapp and even they were abrupt even though I... See more

I first ordered from here about three years ago. It was quite good at the time. I’m not sure what’s happened since but the service has deteriorated considerably. Ordered a coconut bliss cake this time... See more

Worst company ever dealt with! Ordered a cake for same day placed the order paid for it then received a message within 10 minutes saying the chef had to deal with an emergency so had to leave the stor... See more

Ordered a Cosmic Galaxy cake for my daughter’s birthday, but what was delivered was completely different — wrong shape, wrong colour, missing toppings, and nothing like what I ordered. I tried calli... See more

Order a eggless, lotus, biscoff cake 3 days before when required. Was easy to order online, no issues. Collected on day I requested. The cake looked great, just like the photos online. Tasted great... See more

We ordered a cake for my sister’s birthday for a large party and paid extra specifically for morning delivery. The morning of the event, the cake never arrived. We tried calling and messaging... See more

The cheescake tasted really good, however I asked them to write Happy Birthday on the cake and was warned that it may melt and it disappeared when I opened it later on in the day which was disappointi... See more

I found this place a few years back when needing emergency cake - and stayed. Great range, really light sponge and always fresh. It helps my planning to pre-book at the beginning of the month for birt... See more

I placed an order with Cakes and Bakes for my son's 2nd birthday — and what I received was shocking. The cake was burnt, bitter, and absolutely unservable. It looked nothing like what was advert... See more

Absolutely atrocious service!!! They forgot to make a pre-ordered cake for a big birthday - because “the employee put the order slip on the wrong table”! What a joke! They “can’t do refunds” becaus... See more

The cake tasted stale the frosting used for the layers wasn't smooth had a weird almost sandy texture. My family has ordered from cakes & bakes at least 5 times a year for the last 3 or 4 years. This... See more

Ordered in advance for collection. On day and time of collection, it was clear they forgot about our order. They grabbed a cake and took to the back and rushed to write the personalised message on the... See more

Ordered 2 cakes for my Dad's 83rd birthday celebration - one vegan for my daughter and her family and one cream... I thought I was ordering direct from the local shop in Rayners Lane but it appea... See more

Ordered a cake for my wife’s 40th birthday and it arrived with a message iced on the cake to someone else. Unbelievably embarrassing and when I demanded a refund they said no and offered a discount on... See more

My mother ordered a Baby Shower cake for my sister in law and it was an amazing cake…..Design and decorations were superb. 👌….I highly recommend this confectionery company….Thank you Cakes and Bakes... See more

The people were very courteous and helpful.I made a mistake on my order on the collection day online but despite this, they got a cake ready for me and I was offered a coffee, while waiting.All my... See more

Cake arrived so late (party was over) even though i paid so much for it to be delivered at a specific time. Cake did not have the right writing on it as i had requested. Made a complaint and was told... See more

Warning!!! AVOID THEM AT ALL COSTS. Food safety issue – suspected worm/larva found in chocolate cake. Have already emailed with evidence but no reply on matter nor they are taking it seriously.