Grandmas Bake Shoppe Reviews 5,130

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the high-quality products offered by the bakery, especially the fruitcakes, which are often described as delicious and fresh. Consumers consistently praise the excellent quality and taste, highlighting the generous amounts of nuts and fruits used. Many reviewers mention that the baked goods evoke pleasant memories and provide a comforting, homemade feel. People also appreciate the prompt delivery service and easy ordering process, with many being long-term customers who order regularly for themselves and as gifts. The overall consensus is that the company is committed to maintaining high standards. However, opinions on the price point are mixed, with some finding it reasonable, especially when special offers are available, while others feel it can be high.

Based on these reviews

Rated 5 out of 5 stars

The best fruit cakes I have ever had. Growing up where they are located was a plus. Now so many different flavors which are far superior than any other. I continue to have them shipped to me so I van... See more

Rated 5 out of 5 stars

This bakery makes excellent food products. As someone who doesn't like fruitcake, I love their original and chocolate varieties. I am also now a fan of their new ginger cake. Shipments are prompt and... See more

Company replied

Rated 5 out of 5 stars

Melissa in whosale and retail services. Awesome kind caring, all the way through. Researching order, delivery, wrong address x2, correcting and resending gift to my sister Linda Long also not damaged... See more

Rated 5 out of 5 stars

My parents had fruitcake at our home each Thanksgiving and Christmas. That is how I came to love fruitcake. It has been several years now that I have purchased my holiday fruitcake from your bakery.... See more

Rated 5 out of 5 stars

I purchased the 3 pack of the Original, Amaretto, and Pineapple. Although I have not tried the Original and Pineapple, I have had the Amaretto and it is FABULOUS! I purchased it in a local Grocery S... See more

Rated 5 out of 5 stars

We began purchasing your fruit cakes many years ago when we owned a building supply store. We were able to purchase through our vendor and it was an every year purchase. After closing the business we... See more

Rated 5 out of 5 stars

I live in southern California and have been unable to find a good bakery. Approximately 5 years ago I discovered Beatrice Bakery on line and have been ordering from them ever since. As a matter of f... See more

Rated 5 out of 5 stars

I've been eating fruitcake for over 65 years. Very few were delicious, some were just okay, and most were barely edible. Since trying Beatrice bakery fruitcake many years ago, I will eat nothing else... See more

Company replied

Rated 5 out of 5 stars

As a repeat customer, I experienced exceptional service ordering by phone. I kept one fruitcake and gave the other four as special gifts that were greatly appreciated. The sale price was amazing - wit... See more

Rated 5 out of 5 stars

This is my Christmas go-to gift. Both family and friends look forward to receiving Grandma’s Original Fruitcake every year. What “might” be left over goes into the freezer for Christmas later in the y... See more

Rated 5 out of 5 stars

Grandmas Bake Shoppe serves treats that feel homemade and full of flavor. Everything I tried was fresh, well-made, and comforting in just the right way, It's a delightful spot for anyone craving a sw... See more

Rated 5 out of 5 stars

Grandmas Bake Shoppe instantly brought back that homemade, comforting feeling. The treats were fresh, perfectly baked, and tasted like a real old-fashioned recipes. It's the kind of place that makes y... See more

Rated 5 out of 5 stars

I can honestly say Beatrice Bakery Original Fruitcake is top of the line quality. We have bought a few of the original fruit cake, we love them. I recently purchased the Heavenly Trio, on that one I... See more

Company replied

Rated 3 out of 5 stars

Our company and both of us thought the 3 lb fruitcake was stale tasting. A complete different taste we have had over the pass years. Dr. Rosemarie Till-Covington YES! my husband a retired Master C... See more

Company replied

Rated 5 out of 5 stars

Love Love Love Grandma’s fruitcakes. I never liked fruitcakes of any kind until I tried this brand. The best and buy every year. My sister-in-law began ordering from you after I recommended your cake... See more

Rated 5 out of 5 stars

I'm extremely impressed of this bakery. the delivery service it was fast and reliable, and everything arrived perfectly packaged and fresh. The fruitcake not only look amazing but also tasted exceptio... See more

Rated 3 out of 5 stars

Tne fruit cakes tasted fine, but trying to serve was a disaster: the cakes just fell apart when trying to cut slices. I tried several different ways of slicing with very Sharpe knives without any luc... See more

Company replied

Rated 3 out of 5 stars

The fruitcake is stellar, as always. The customer service, severely lacking. In the emails between myself and Lane Yard about shipping - January 2/3... he/she (can't tell gender by the name) was c... See more

Rated 2 out of 5 stars

The lemon cakes, sent to 2 different addresses and sampled by 5 different people; Both cakes were flavorful and well packaged but were just plain dry. Even if you referred to them as a pound cak... See more

Company replied

Rated 5 out of 5 stars

This fruitcake is truly delicious and a treat I enjoy all year round. I recently thought the taste seemed different and reached out to the company. They kindly confirmed the recipe hasn't changed at a... See more

Rated 5 out of 5 stars

Absolutely the best! We never liked fruitcake or even thought of having one before ordering from from Grandmas Bakery! We were given one a couple years ago as a gift. From the first bite we knew this... See more

Rated 5 out of 5 stars

I order fruitcakes from this company every year. They are the best. Customer service is outstanding, including keeping me updated about the status of my orders. I order for myself, as well. I have not... See more

Rated 5 out of 5 stars

Love the speed of deliveries and the secure packaging. We are huge fans of Mrs Carvers and Beatrice fruitcakes and breads. Fresh and delicious and freeze well so I can stock up and always have somethi... See more

Company replied

Rated 5 out of 5 stars

3rd year ordering from Beatrice bakery, I have always been pleased with everything I have gotten, and anyone I’ve gifted to has had nothing but great things to say. Thank you for another great year, g... See more

Rated 5 out of 5 stars

Grandmas Bake shop has the most delicious fruitcakes, and this from a person who never liked them.. products arrive fresh, packaged well and very prompt when shipping. If anyone is thinking... See more

Company replied

Rated 3 out of 5 stars

This was a gift for hubby... It arrived in an intact box, however the contents were in a few pieces and hubby reports that it tasted stale - probably why it was on sale. We've ordered the one in th... See more

Company replied

Rated 5 out of 5 stars

Absolutely delicious!!! Their fruit cakes are moist and full of flavor. We buy 3#year round. Coffee with the fruitcake or lemon cake, makes it a perfect treat.. Dee Davenport, Springfield, MO

Company replied

Rated 5 out of 5 stars

Prompt delivery. Almond cake collapsed when cut but had good flavor, chocolate cake didn't taste chocolaty and last year wasn't shipped, although ordered.

Rated 5 out of 5 stars

Disappointing. Cake arrived dry and crumbling. Couldn't slice it without falling apart. Only thing my wife requested for Christmas this year was a Grandmas Fruitcake.

Rated 5 out of 5 stars

We have been ordering Grandma's Fruitcake for over 40yrs from different sellers until I found out I could buy them direct from Grandma's. We absolutely love this fruitcake. It's the bomb.

Rated 5 out of 5 stars

Very helpful customer service at the retail shop in Beatrice, NE We, my sisters and I, bought our favorite cakes. 😍 I left with two fruitcakes so I could enjoy one now and one later to share. A... See more

Company replied

Rated 1 out of 5 stars

The 5 pound fruitcake in my order was dry and crumbly even after being refrigerated for several days. It wasn’t good enough to serve to my guests. I had to make emergency plans to replace it with some... See more

Rated 5 out of 5 stars

I made the wrong order. I called the next morning and the customer service rep. stopped the order and went to another building to make sure it was not sent. I don't know of any company that would do... See more

Rated 5 out of 5 stars

I buy the original fruit cakes for my grandson he loves them so much.I usually buy twice a year Easter for his basket & Christmas for his stocking. Always fresh & last up to 9 months in refrigerator.... See more

Company replied

Rated 3 out of 5 stars

I was disappointed in the Golden order I placed the cakes were dry two of them the pecan and the fruit cake. I’m trying to put some rum in them and soak them a little bit to see if that helps. I don’t... See more

Rated 5 out of 5 stars

Made our selection as a gift to friends, but accidentally had it sent to us in Arizona instead of friends in Washington. Called customer service who changed the order to the correct address. She was... See more

Company replied

Rated 5 out of 5 stars

There was a problem with the shipment as I only received half the items I ordered. I called them and it was corrected immediately. The second half is arriving after Christmas and they have made favora... See more

Rated 5 out of 5 stars

My favorite is the Ye Old English fruitcake and I pick up several if they go on sale, and even if they do not go on sale!! I really like the taste and texture of this fruit cake. It is like the frui... See more

Rated 5 out of 5 stars

I have to say this is the best fruitcake I have ever had! Hands down. When I ordered on June 12th with sale prices I could basically get two 2 lbs cakes for $20 each including shipping. I was a bit di... See more

Company replied


Company details

  1. Bakery
  2. Cake shop
  3. Dessert shop
  4. Food Manufacturer
  5. Wholesale Bakery

Written by the company

As seen on the Food Network, Food Factory, ABC, CBS, and in the Midwest Living Magazine. Grandmas Bake Shoppe bakes some of the best fruitcake and dessert items in the world. Our recipes date back to 1917. Our fruitcake is a light cake with 67% fruit and nuts. We use large cherries, succulent pineapple, regular and golden raisins along with pecans and walnuts. The only liquid in our fruitcake is bourbon, rum and brandy. In addition to our out of this world flavor, we promise to maintain quality and care in our products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best fruit cakes I have ever had

The best fruit cakes I have ever had. Growing up where they are located was a plus. Now so many different flavors which are far superior than any other. I continue to have them shipped to me so I van share it with others. The staff is fantastic,helpful and customer oriented. I love and can’t recommend them enough!

26 January 2026
Rated 3 out of 5 stars

I was disappointed in the Golden order…

I was disappointed in the Golden order I placed the cakes were dry two of them the pecan and the fruit cake. I’m trying to put some rum in them and soak them a little bit to see if that helps. I don’t wanna put this online because I love your products and I just wanted you to know they were dry and kindly crumbly not fresh like I expected them to be, but I will manage on it so check the rest of them if you haven’t sold all of them for what the quantity of them are thank you so much. I do enjoy grandma‘s bakery. Thank you. I think it’s useful.

19 January 2026
Rated 5 out of 5 stars

My sister lives in Plymouth went to…

My sister lives in Plymouth went to visit her for the holidays and she had the fruit squares. I tasted them and I loved them. They are excellent the are delicious. The store was closed so that is why I had to order them online. Keep up with the good work.

19 January 2026
Rated 3 out of 5 stars

Phenomenal fruitcake. Customer service stinks.

The fruitcake is stellar, as always. The customer service, severely lacking. In the emails between myself and Lane Yard about shipping - January 2/3... he/she (can't tell gender by the name) was curt and condescending, with questionable accuracy of information, which was void of the most important info - that Beatrice Bakery was closed for the holidays, so nothing was shipped that week. I got that info from a nice young woman I spoke to the following week.

That, plus the email solicitation asking for me to review Grandma's Bake Shop contained a bad link. So I had to respond to that email with a request for a working link.

If it weren't for the high quality of the fruitcake, this review would have been 1 star... thanks to the experience I had with Lane Yard and my overall customer service experience.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

FAB-U-LO-SO!! In my opinion!

I purchased the 3 pack of the Original, Amaretto, and Pineapple.
Although I have not tried the Original and Pineapple, I have had the Amaretto and it is FABULOUS!
I purchased it in a local Grocery Store several years ago and have been buying it ever since. Unfortunately the chain did not carry it this year and that led me to research where I could get it. Very Happy to find Grandmas Bake Shoppe!

19 December 2025
Rated 5 out of 5 stars

For years I've been looking for some…

For years I've been looking for some well made fruitcake because there's nothing good where I live. I took a chance 2 years ago with Grandmas Bake Shop and I'm hooked. Their products are moist and quite delicious and is shipped very quickly.

18 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look