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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are generally satisfied with the products, especially shorts and trousers, highlighting the fashionable design and the good quality of the materials used, such as cotton. Consumers also appreciate the thickness of the fabrics. People find the brand stylish and trendy, with a range of clothes suitable for different age groups. Many have recommended the brand to friends and family. Furthermore, the delivery service is considered fast and reliable. However, some consumers have reported issues with the sizing of the clothes, which sometimes appear to be inconsistent. This has led some people to order multiple items to find the right fit. There are also mixed opinions about the customer service, with some reviewers praising the quick and helpful responses, while others have had negative experiences.

Based on these reviews

Rated 4 out of 5 stars

I think the clothes look great and pretty trendy. I am a medium and over 13 Stone and the only issue I am having is that the clothing seems to be a bit on the larger side than the usually medium. How... See more

Rated 4 out of 5 stars

I’ve made about 5 purchases from Capo now and in the main I’m really pleased. The material always feels good quality, delivery is pretty quick and ordering is very easy. Like others, I have had some i... See more

Rated 4 out of 5 stars

I have used Capo for about a year, their shorts and trouser are great quality and last well, since then I have ordered other tops and hoodies, the quality is great, the only thing I’ve struggled with... See more

Rated 3 out of 5 stars

Being a loyal Capo customer, I am disappointed at having to leave this review. I have been waiting for your White Oxford Trainer to come back in stock in a size 8. After waiting several weeks initial... See more

Rated 5 out of 5 stars

Stylish range which seems to cut across the age groups. Easy to mix and match for a maximum wardrobe with minimal input. Returns process straightforward and discount via loyalty programme. Saw their... See more

Rated 5 out of 5 stars

You just can’t get any better from Capo!! Fair prices for good quality stylish clothing and l would honestly say comes out way on top above some of the designer labels today!! Always quickly dispa... See more

Company replied

Rated 5 out of 5 stars

I have purchased multiple items from CAPO and each item has been great. On one occasion I was sent the wrong size which I returned and I received the correct sized item 3 days later. Their Overshirts... See more

Rated 5 out of 5 stars

I have ordered several items of clothing, from jeans, t-shirts, jumpers, overshirts, jackets and trainers (which I love) Every product has been delivered in great time and to a high quality standar... See more

Rated 5 out of 5 stars

Bought quite a few items off CAPO from tshirs to overheats to jackets and jeans and every purchase has been spot on. From size fitting perfectly to ordering and being delivered right on time, I can no... See more

Rated 1 out of 5 stars

Extremely poor experience. Spent nearly £200 on items which were never delivered to me, have spent two weeks trying to get my money back, have proof to show nothing has been received but still Lynn Wi... See more

Rated 5 out of 5 stars

Delivered when promised, I have bought their over shirts in five different colours as well as other items, all have been exceptional value , spot on fit and design. As a slightly older man, it’s great... See more

Rated 1 out of 5 stars

Bought a hoodie in November and all seemed great. Good quality, nice and thick. On its 2nd wash (30 degrees) a discolouring has occurred in the middle of the garment. I contacted customer service to b... See more

Rated 5 out of 5 stars

Have placed multiple orders with Capo over the past couple of years and the clothing in my experience has been high quality. The premium t-shirts are thick, heavy cotton and the overshirts are similar... See more

Rated 1 out of 5 stars

Waiting three months for a refund, Apparently, the team is investigating, Load of nonsense, Must've sent 20 emails with the same response, Been dealing with a lady called Lynn who is absolutely u... See more

Rated 5 out of 5 stars

I am really surprised that Capo isn’t five stars across the board here. I have bought several T-shirts, some quarter zip knit, the suede jacket and some shorts over the last year. Everything has been... See more

Rated 5 out of 5 stars

I’ve lost count of the amount of orders I have placed, my husband and teenage son absolutely love Capo. Always swift delivery, quality of products is fantastic, sizing is 95% of the time spot on. On... See more

Rated 3 out of 5 stars

I've bought two items from Capo, the cuff frayed on a full zip jumper after a few wears but I bought an overshirt which is really good quality. I contacted CS around returns for the full zip jump... See more

Rated 5 out of 5 stars

I’ve purchased a lot of items recently from capo and can’t fault any of them. Every item has been brilliant quality, all interactions have brilliant as well as the customer service is great and always... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ First time ordering and I was a bit unsure after reading some reviews, but the clothing on Capo looked great so I took the risk. Ordered the lightweight cargo pants on 24th December and the... See more

Rated 1 out of 5 stars

Purchased bottoms for my husband but discovered a fault. Selected to return and exchange. Parcel has been recorded as having being delivered over 2 weeks ago yet there has been no acknowledgment o... See more

Rated 1 out of 5 stars

Never experienced such poor customer service from a company as this. Ignored emails and sneaky charges plus when I did get a response there was zero interest in putting anything right or even an apol... See more

Rated 5 out of 5 stars

Fabulous items, great quality and trendy. Sizes are accurate fit well. Items are always well packaged and received very quickly after placing the order. I like the personalised touch via text messages... See more

Rated 5 out of 5 stars

I’ve bought multiple products from Capo and the quality and fit is so much better than many other brands in the price bracket. They’re definitely my go to brand and personally prefer them to other... See more

Rated 1 out of 5 stars

Terrible quality, jumper came apart on the first wear. Tried to deal with their non existent customer service. Eventually got refund but they won’t refund the postage which breaks the Trading Standa... See more

Rated 1 out of 5 stars

Shocking quality. Shirt was bought as a gift and fell outwith the 14 day return period. Lable still on shirt but would not accept disputing they couldnt review how much wear there had been, even thoug... See more

Rated 1 out of 5 stars

Clothes ordered 24th November. Get tracking update, seemingly stuck at Yodel. Reach out to Capo for help. Slow to reply, tell me to wait and wait. Several chasers same response each time. Ask for a r... See more

Rated 5 out of 5 stars

Dan and Adam have built a trusted brand of high quality, stylish clothing for men. Highly recommend their products for other men the other side of 40 .... looking forward to many more purchases from t... See more

Rated 3 out of 5 stars

Nice products but terrible customer service. Should have had free delivery on an order and I sought a refund. Customer service did not understand my query properly and when I explained it I was s... See more

Rated 5 out of 5 stars

I have now bought a number of items from CAPO (jeans,cargo pants, Shorts and tops)and all I can say is these guys know what they are doing. The quality is amazing and the style of clothing is second t... See more

Rated 1 out of 5 stars

scam company be aware see reply i got after returning items 1 day after receiving shocking HI The item returned has been deemed as worn so this doe not meet our criteria for return. This item ca... See more

Rated 5 out of 5 stars

Excellent quality clothing from Capo - I can’t understand negative reviews! I kitted out most of my male family this Christmas with Capo and they were all chuffed and buzzing with the style and qualit... See more

Rated 5 out of 5 stars

Another order placed and delivered within 72 hours,re ordered slub Cuban polo shirt and shorts combo ideal for living in Dubai,comfortable and smart.Also trying the New In active wear.

Rated 1 out of 5 stars

Terrible service, absolutely terrible service. I wish I read the reviews before buying, I’m l at a loss and they aren’t doing anything. All they are saying is robotic answers. Do not buy!!!!!!!!

Company replied

Rated 1 out of 5 stars

You pay for next day delivery so you have your clothes before you go on holiday.. 2 days later the clothes haven’t even been collected by the courier. It might not be Capo’s fault, but they are also t... See more

Rated 1 out of 5 stars

I took a gamble after reading the countless bad reviews, shouldn’t have bothered!! Bought two pairs of trainers and worn once while on holiday with minimal waking from hotel room to bar area, the fron... See more

Rated 1 out of 5 stars

Order #344099 2nd time purchasing, would definitely say that the cargo pants are low quality in terms of the materials used, definitely not worth the price on their site, thought a different pair w... See more

Rated 5 out of 5 stars

All items I've ever bought from CAPO are of very high quality and fit really nicely. The range is very modern and always being updated so there is something for all tastes. If ever I've needed to retu... See more

Rated 5 out of 5 stars

I ordered an overshirt before christmas. It arrived quickly, well packaged and the garment itself was high quality. Fitting was good, looks smart and keeps you warm while not making you overheat.

Rated 1 out of 5 stars

2 products recently purchased have literally fallen apart. I complained and this was the response. “HI Unfortunately we cannot accept for return due to the date since purchase as we cannot ma... See more

Company replied

Rated 1 out of 5 stars

I placed an order and DPD indicated it was delivered, but I did not receive it. I contacted Capo, who informed me they had contacted DPD and were awaiting a response. I have since sent multiple emails... See more

Rated 1 out of 5 stars

Ordered three items. Returned one because the quality was so poor. Other two weren’t great quality either but were also way too small (medium) despite the model/size guide being smaller... See more


Company details

  1. #513 of 629 best companies in Clothing Shop
  2. #108 of 126 best companies in Activewear shop
  3. #177 of 222 best companies in Shoe shop

Written by the company

We aim to provide clothing that every wardrobe needs, 'the art of ruthless simplicity'. CAPO clothing and footwear is designed to provide the ultimate athletic fit, using the highest quality materials and workmanship to combine style, fitting and comfort. We aim to combine this with nothing but the highest levels of customer service from start to finish. To us you are more than just customers. ​​​​​ Our aim is to provide you with premium quality luxury fashion at affordable prices, while providing the best possible service we can in order to make your shopping experience with us as simple and secure as possible. SHIPPING INTERNATIONALLY. BUY NOW PAY LATER OPTIONS


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great quality clothing and fits well

Great quality clothing and fits well. I have purchased a number of items including polo shirts, jeans, shorts and jackets and all look very smart. Delivery has always been quick as well. Would recommend this brand highly as it's very stylish and affordable.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Ignored Consumer Rights & Refused Replacement for Faulty Item

Absolutely appalled by the customer service and refusal to take responsibility from this company.

I contacted them regarding a pair of black smart trousers purchased on 26th December that developed a clear seam separation after just one wear — making them unwearable. I provided photos and explained the situation politely, initially only asking for a simple replacement, not even a refund.

Their response? A flat refusal based purely on the time since purchase, claiming they “cannot judge wear,” despite me clearly stating the trousers were worn once. They completely ignored the nature of the fault (a seam splitting is a quality/manufacturing issue, not normal wear and tear) and hid behind “store policy.”

What’s most concerning is their apparent disregard for the Consumer Rights Act 2015, which states goods must be of satisfactory quality and durable. Faults within 6 months are legally presumed to have been present at the time of sale unless the retailer can prove otherwise. Store policy does not override consumer law — yet this company behaves as though it does.

The tone of their emails was dismissive, confrontational, and unhelpful throughout. Once they have your money, they simply don’t want to know if something goes wrong. Instead of taking responsibility, they try to spin the blame back onto the customer.

I approached them reasonably and gave them the benefit of the doubt — asking only for an exchange — but after this experience (and reading similar reviews from others), I genuinely wish I had avoided this company altogether.

Buyers beware: if something goes wrong with your purchase, don’t expect support, fairness, or accountability.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Fast delivery, great quality item and super easy to order - will definitely order from CAPO again!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

I have just ordered my 4th overshirt

I have just ordered my 4th overshirt. One that is coming i already have it in olive, this one is black. My other two are a thicker material. I am 69 and pretty slim but these shirts are great for me. they are very stylish and not over the top. They are a great fit, quality materials and i like the colours I also have two of the premier cotton tee shirts, white and stone and they are exceptional quality. Nice and thick for the winter. both the shirts and tee shirt on together look really smart. finished of with a nice pair of jeans and trainers. Excellent value for money and delivery is first class. No doubt be adding to my CAPO COLLECTION shortly. Allen.

9 February 2026
Unprompted review
Rated 3 out of 5 stars

Stock Replenishment

Being a loyal Capo customer, I am disappointed at having to leave this review. I have been waiting for your White Oxford Trainer to come back in stock in a size 8. After waiting several weeks initially, I emailed the customer service team to query when these would be back in stock, and was advised the beginning of February. I then emailed again for a specific date and advised stock was due on the 6th. I’ve checked the website all weekend and again today and these still have not been restocked. I wanted to purchase these for an upcoming day out but instead, I’m going to have to take my business elsewhere on this occasion. I like the way your products fit on me, but when an item goes out of stock, these are simply not replenished quickly enough, especially popular items.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

My son Paul got me started looking at…

My son Paul got me started looking at and buying from CAPO and so my daughter bought my first top which needed to be exchanged, this was done with no fuss and the products and service really are excellent.
Thank you,
John

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, absolutely terrible service. I wish I read the reviews before buying, I’m l at a loss and they aren’t doing anything. All they are saying is robotic answers. Do not buy!!!!!!!!

16 October 2025
Unprompted review
CAPO logo

Reply from CAPO

Provide email address or order number as we cannot reference any order and the issue linked to this? REGARDS CAPO CUSTOMER SERVICES

Rated 5 out of 5 stars

I have purchased multiple items from…

I have purchased multiple items from CAPO and each item has been great. On one occasion I was sent the wrong size which I returned and I received the correct sized item 3 days later. Their Overshirts are fantastic and have purchased a few of them. Can’t understand the negative comments regarding customer service as my experience with them has been first class.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality Clothes at Competitive Prices

I ordered an overshirt before christmas. It arrived quickly, well packaged and the garment itself was high quality. Fitting was good, looks smart and keeps you warm while not making you overheat.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Items not delivered and refusing to do anything about it!

I ordered a few items through this company for the first time, I requested that DPD deliver to my neighbour as I wasnt going to be in, DPD stated that they delivered to my other neighbour and took a photo of the property, this would have been impossible as the property has been vacant for some time, I raised this with CAPO who stated that they are not going to investigate as DPD have stated it was delivered, I have therefore paid for items which I haven't received and CAPO won't do anything about it. I have sent several emails asking for updates or an outcome but I am yet to receive a response, I definitely wouldn't recommend using this company and will be seeking advise from trading standards!

28 January 2026
Unprompted review
CAPO logo

Reply from CAPO

DPD dispute into the issue requested and outcome received as delivery compliant so the claim has been rejected on this basis. REGARDS CAPO CUSTOMER SERVICES

Rated 4 out of 5 stars

I think the clothes look great and…

I think the clothes look great and pretty trendy. I am a medium and over 13 Stone and the only issue I am having is that the clothing seems to be a bit on the larger side than the usually medium. However I don’t mind the baggier look these days. I have had to send one item back due to it being too big and it defiantly was not a medium but the exchange process was extremely easy and i was sent my replacement within 7 days

5 February 2026
Unprompted review

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