Chatters Hair Salon Reviews 66,771

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and attentiveness. Consumers appreciate that stylists take the time to listen to their needs, offer honest advice, and create a comfortable and relaxing atmosphere. People highlight the stylists' skills, talent, and passion for their work, resulting in consistently excellent results. Consumers are particularly pleased with the quality of service and products. Reviewers mention that stylists are knowledgeable and experienced, providing personalized recommendations and delivering haircuts and styles that exceed expectations. Customers also appreciate the attention to detail and the genuine care that stylists demonstrate for their hair, leaving them feeling confident and refreshed.

Based on these reviews

Rated 5 out of 5 stars

I visited Chattesr few years ago and then stopped going as had 1 bad experience . However, recently i visited chatters and haf one of the best personal experience with Raj as he helps me with right ad... See more

Rated 5 out of 5 stars

Stephanie is amazing with curly hair! She takes her time, gives honest advice, and never pressures you to buy products. Even when another salon ruined my haircut, she offered a professional opinion on... See more

Company replied

Rated 5 out of 5 stars

All staff are super friendly but highly professional. Store, facilities and equipment are immaculate and well organized. Service at counter terrific and most of all my stylist, Star, never disappoints... See more

Company replied

Rated 5 out of 5 stars

I got my hair done by Suzan, and she honestly did an amazing job! She gave me the most beautiful highlights, and the color looks perfect — exactly what I wanted. She’s super professional and talen... See more

Company replied

Rated 3 out of 5 stars

Client's neck felt sore afterwards. Stylist should communicate with client while shampooing hair in basin - for e.g., asking client to raise head or informing client instead of lifting it without warn... See more

Company replied

Rated 5 out of 5 stars

First time visiting chatters in Timberlands and my hairstylist Melissa, she was absolutely amazing. Great to meet her. She listened to exactly what I wanted offered amazing suggestions and my hair c... See more

Company replied

Rated 5 out of 5 stars

Booked a last-minute appointment for a wash & blow dry with Antonella and left feeling amazing. She did such a beautiful job—sleek, bouncy, and exactly what I needed. Got so many compliments all day... See more

Company replied

Rated 5 out of 5 stars

Raffy or Ralph is a truly talented and stylish/cutter! You can tell he knows exactly what works for each customer — from the perfect haircut that suits your face shape to recommending the right hair c... See more

Company replied

Rated 5 out of 5 stars

I’ve bounced around between different hairdressers for years because no one ever seemed to deliver what I actually wanted. Since going to Hemang, that’s completely changed. He listens, he gets it rig... See more

Company replied

Rated 5 out of 5 stars

Chatters Hair Salon never disappoints, and once again, Maureen has worked her magic! From the moment you walk in, you're welcomed with warmth and professionalism. Maureen has an incredible power o... See more

Company replied

Rated 5 out of 5 stars

Anthony was fabulous! He took great care in transforming my daughter's long hair into a delightful pixie cut, while putting in highlights to blend with the color she already had at the base of her now... See more

Company replied

Rated 5 out of 5 stars

From being able to make an online appointment on their easy to use website to the friendly personnel to the awseme care I got from Franc I highly recommend Chatters in Conestoga Mall. Franc is profe... See more

Company replied

Rated 5 out of 5 stars

Greg, at the Courtney location is the best. Consistent AND excellent results. He has good energy and he’s very reasonably priced. Also, he’s my first hair dresser who’s used permanent colour throug... See more

Company replied

Rated 5 out of 5 stars

Shelley-Ann is amazing. She's so fast, and does an incredible job. She was so kind in helping us out before a long trip for a hard funeral, smartening us both up, covering a nasty home dye job, fixing... See more

Company replied

Rated 5 out of 5 stars

Angelito does an amazing job cutting my hair. I feel fantastic & he always makes me look & feel great. But I can’t say the same thing to the salon receptionist. Normally they’re very friendly but not... See more

Company replied

Rated 1 out of 5 stars

Got a perm, hairdresser never once cane to check my hair, I’m left with OVER PROCESSED DISCOLOURED HAIR. When I washed my hair it had turned to glue!! Can’t even run fingers through my hair w/o multip... See more

Company replied

Rated 5 out of 5 stars

Like many people, I’m usually hesitant about trying new salons or switching stylists—building trust takes time. But I decided to take the leap here, and I’m so glad I did. Negar was attentive, confide... See more

Company replied

Rated 5 out of 5 stars

Cassandra is absolutely amazing! She’s always so kind and patient, and she truly takes the time to listen. Every visit feels comfortable and relaxed because she’s so genuine and caring. She gives fant... See more

Company replied

Rated 2 out of 5 stars

I left the salon feeling happy at first, since my hair was styled beautifully. However, after washing it, I'm realizing the cut is horrible. I went in with long, luscious hair, and now it's left looki... See more

Company replied

Rated 5 out of 5 stars

I’m obsessed with my hair! Kenjie D. is truly exceptional—his professionalism is unmatched. He took the time to understand exactly what I wanted and delivered beyond expectations. I’ll definitely be b... See more

Company replied

Rated 5 out of 5 stars

The best and most relaxing blow out/styling appointment I ever had. I was recently given an awful haircut (by another salon) and was so scared my hair was ruined for my mother’s wedding. Olena from th... See more

Company replied

Rated 5 out of 5 stars

The main reason it's 5 stars for me is because of Chantille Roberts, she's the BEST!! She's amazing at what she does, she's super sweet and very accommodating to her clients. To add to that, the front... See more

Company replied

Rated 5 out of 5 stars

Online appointment booking provides easy to follow prompts and makes choosing the service one wants clear regarding who the stylist is, what service you're requesting and what the cost will be. Every... See more

Company replied

Rated 5 out of 5 stars

Christina is the absolute best! She’s so talented, kind, and genuinely cares about making sure you love your hair. I always leave feeling refreshed, confident, and so well taken care of. She listens,... See more

Company replied

Rated 5 out of 5 stars

Jas K. our stylist what can I say😊 She has an infectious energy that lights up every room she walks into. Her bubbly personality and genuine friendliness makes people feel immediately at ease and wel... See more

Company replied

Rated 5 out of 5 stars

Johanna is an absolute gem! She’s sweet, bubbly, and incredibly talented. Whether it’s a gorgeous long cut or a sharp undercut with a creative design, she nails it every time. I completely trust her p... See more

Company replied

Rated 5 out of 5 stars

Charlie continues to be absolutely outstanding with my autistic boy. She has earned his trust over many appointments and he trusts her and sits patiently for her. On this particular occasion he was ex... See more

Company replied

Rated 5 out of 5 stars

Miriam is the best stylist I have ever encountered. She gives me exactly what I ask for every time. She advises me with Truth, and not financial gain like most. She asks for additional information whe... See more

Company replied

Rated 5 out of 5 stars

I had an amazing haircut experience today! From the moment I sat in the chair, she made me feel comfortable and confident. She listened carefully to what I wanted and brought it to life with precision... See more

Company replied

Rated 5 out of 5 stars

Amanda made my 4 year old extremely comfortable during his visit. Generally he will scream, cry and make a huge scene, he was as cool as a cucumber with her as she walked him through his haircut, show... See more

Company replied

Rated 5 out of 5 stars

I had an amazing keratin treatment with Mehrin! She’s incredibly skilled, professional, and friendly. My hair is now silky smooth, shiny, and frizz-free. Mehrin explained everything clearly and... See more

Company replied

Rated 5 out of 5 stars

I can’t say enough good things about my hairdresser! Every visit is a fantastic experience. She consistently goes above and beyond — not just with the cut or colour, but with the care, time, and att... See more

Company replied

Rated 5 out of 5 stars

We visited the salon today, and Marta, the hairdresser, gave our son a fantastic haircut. She was very professional, quick, and efficient. Our son usually doesn't enjoy getting haircuts, but Marta... See more

Company replied

Rated 3 out of 5 stars

Lisa did a good job and was nice, but I was charged 20 dollars more than my estimate was, which I thought was super high price already! I'll probably never go to chatters anymore, I simply can't affor... See more

Company replied

Rated 1 out of 5 stars

Uneven dye job, ripped my hair out while brushing it( so bad my head hurts for 2 days) after having tangled it badly by back comping and not using conditioner when washing my hair. Felt intimidated so... See more

Rated 5 out of 5 stars

I can’t say enough wonderful things about Marta! She is truly amazing—an absolute professional who always makes me feel comfortable and cared for. Her attention to detail, creativity, and skill are un... See more

Company replied

Rated 5 out of 5 stars

Front staff is welcoming. Judy, my stylist, listens to what I want in a hair style and then uses her skills and creativity to give me new looks that I always love! I always come away from my appo... See more

Company replied

Rated 5 out of 5 stars

Came in just for info sake and left with a totally new hairstyle! Christy is very experienced and provided a thorough consult taking into consideration my height, face shape, hair type, and quickly of... See more

Company replied

Rated 5 out of 5 stars

My local CHATTERS has been amazing on my many visits. Ashton, has done a beautiful job, each and every time. I always visit her prior to TV Interviews or Press pictures for my latest documentary. Fl... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Kate enough! From the moment I walked in, she made me feel comfortable and listened to exactly what I wanted. Not only did she deliver the perfect cut and color, but she also gave m... See more

Company replied


Company details

  1. Hair Salon
  2. Hair product shop

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

67K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had visited Chatters in Mount Pearl…

I had visited Chatters in Mount Pearl and had my hair foiled and extensions. After having to go back because of we'll say " Not good" experience , I was met with nothing but understanding, support and exceptional customer service from the first staff member at the front counter I encountered when I went back, to the manager Stephanie , assistant manager Shawna as well as one of their top employees Tracey. As soon as they saw my hair and got the particulars they immediately did everything they possibly could to rectify the situation. I have to say it truly felt like the old days of customer service where the customer truly mattered. I am beyond thrilled to write this as I believe people take time to write negative reviews and not enough positive when warranted. As a customer leaving feeling like these women wanted to make sure I felt like a queen was absolutely priceless to me and will never be forgotten. I would also like to shout out the owners of Chatters as well for a fantastic "end result" experience and have certainly gained a customer for life.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

franc gole is making this company…

franc gole is making this company great. would love to give him a five star review for his banter an artistic vision with hair. he made me feel happy to come in and get my hair done and be myself.

10 February 2026
Unprompted review
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We're happy to hear that you enjoyed your experience! It's wonderful that you appreciated the artistic vision and banter, and that you felt happy being yourself during your visit.

Rated 5 out of 5 stars

Very happy with Prexi

Prexi took the time to listen to what I was hoping for in my new cut. She gave some suggestions and then did a great job cutting and styling my hair. I was very impressed with her knowledge and the care she provided in my time with her. She exceeded my expectations.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

I visited Chattesr few years ago and…

I visited Chattesr few years ago and then stopped going as had 1 bad experience . However, recently i visited chatters and haf one of the best personal experience with Raj as he helps me with right advice and gives very personal touch. I am happy with hair and experiemce. I would refer him to people who i know. I can see his passion and he is great at what he does. Thank you Raj!!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Franc made my day with an awesome professional cut.

From being able to make an online appointment on their easy to use website to the friendly personnel to the awseme care I got from Franc I highly recommend Chatters in Conestoga Mall.
Franc is professional and knew exactly what issues I had with my short hair and he explained what would he would do to fix them. . He did consult me to ensure that I agreed. I really appreciated that he knew what to do instead of me trying to explain it to him. Franc explained that he has been working for years and has recently returned to this area.Thanks again!

1 February 2026
Unprompted review
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We're happy to hear that you found our website easy to use and appreciated the friendly personnel at our Conestoga Mall location. It's great to know that you valued the care you received and that they addressed your concerns with your short hair. We appreciate your recommendation!

Rated 5 out of 5 stars

Thank you so much to Franc

Thank you so much to Franc, love my blonde and copper hair. I total recommend 👌. I will definitely be coming back!

30 January 2026
Unprompted review
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We're so happy you love your blonde and copper hair! We appreciate your recommendation and are excited to welcome you back in the future.

Rated 5 out of 5 stars

Exceptional experience

Moe was so friendly the entire time. He had me indulged in engaging conversations the entire time. I was more than happy about my results. He did so well! I’m genuinely in love with my hair. Thank you so much Moe!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

If I could give negative stars I would.

If I could give negative stars I would. The hairdresser completely ruined my hairstyle. I asked for a trim for my armpit length hair and left with hair above my collarbones. It is choppy and missing random chunks, with my hair framing pieces being uneven and unsymmetrical. I requested that the hair stylist maintain the v shaped haircut I had with the same ratio. My hair was 3 inches longer on the longest piece than the middle lengths, and shorter framing pieces than the middle lengths. Instead she cut all of my hair off and choppily made a tiny v shape that just reads as a home job. It took 5 business days to get my refund, with them ignoring all of my communications until I posted this bad review. They are poorly equipped to handle a simple trim and are highly unprofessional in dealing with the aftermath. No one I know will ever go to this salon.

18 January 2026
Unprompted review
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We're very sorry your haircut wasn't what you expected and that you experienced communication issues. We appreciate you bringing this to our attention. We'll review your experience to improve our service. Thank you for your feedback.

Rated 1 out of 5 stars

I’m very disappointed with my…


I’m very disappointed with my experience. Unfortunately, my hair was not done well at all and the final result was far from what I expected. On top of that, Sally was about 15 minutes late, which caused me to be late for work.Being on time is very important to me, especially when I have scheduled appointments around my job. Overall, this experience was stressful and disappointing, and I don’t feel I received the level of service I was expecting.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Book with Linh!

I went to the Chatters at Marlborough Mall, and had a great experience with Linh, she was very friendly and professional. Her work was also great, I left very satisfied!

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Wishes not respected

For years, I have cut and maintained my own hair and experiences like the one I had at Chatters is exactly why. I am extremely unhappy with my hair. I showed an exact picture of what I wanted, explained that my hair bounces up and lifts when short and that I DO NOT LIKE when it is straightened, or blown-dry straight. I scrunch mousse into my hair and air dry to avoid frizz, or sometimes diffuse mostly (but not fully) dry. I maintain my naturally thick waves, and do not like the wave pattern being disturbed as it takes weeks, if not months, to return to their natural shape if they are disturbed. Christy (the stylist) insisted that it be blown-dry straight, and did so against my wishes, even after stating several times that I prefer my natural waves and do not like when it is straightened in any way. I began experiencing a very itchy, burning scalp shortly after leaving and now believe it's an allergic reaction to the products. I hoped after returning home and washing my hair that my natural waves would return, and I would like my hair more. My hair (as I expected) lifted, and looks way shorter, and is now a poofy mess. It looks nothing like the picture I showed her, and will likely take weeks to recover from the damage and disruption. I am extremely unhappy with the service, and will not return to this salon. Likely will go back to trimming/cutting my own hair, so that my wishes for my hair is actually respected.

19 January 2026
Unprompted review
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We appreciate you taking the time to share your experience. We're sorry to hear you're unhappy with your haircut and the styling process, especially given your specific instructions. We'll address your concerns regarding the service and potential allergic reaction internally to ensure a better experience for our clients in the future.

Rated 1 out of 5 stars

Stay away

Stay away

My daughter went there wanting very light layers and 1 inch cut off. She came out with face framing that she hates because now she can’t put her hair back or even tuck it behind her ears and extremely heavy layering which she specifically did not want. Not only that but she got about three inches cut off and when we got home she started crying because of how bad it was. I do not recommend going here because this is not the first time this has happened to my family and they over all just do not listen and do what they want…

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Best Haircut I’ve had - Thanks Kiran!

Best Haircut I’ve had in as long as I can remember. I walked in and saw Kiran whose attention to detail was amazing. Not a single hair is out of place. I typically just throw my hat back on after a cut but this one I couldn’t, it was just too perfect.
Thank you Kiran!

18 January 2026
Unprompted review
Rated 4 out of 5 stars

From dream to reality!

It’s tough to find a stylist who can take the vision in my mind and execute it flawlessly but Cathy has done it time and time again :)

16 January 2026
Unprompted review
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We're happy to hear that the stylist consistently brings your vision to life! Thank you for sharing your positive experience; we appreciate your feedback.

Rated 5 out of 5 stars

Normally just get the usual but decided…

Normally just get the usual but decided to change it up and was thoroughly surprised to see I could rock it. At first 'a little ambitious' as my hairdresser put it. But after I feel like great for taking the leap. Service was nice and not too pricey.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

She chopped it all off

I went in for just a colour the stylist talked me into a hair trim. The stylist cut all my hair off. I know its damaged but she said only a trim.She ended up chopping my hair off and she layered it . I walked out with a Bob cut 😞 I did not want it this way. Im so pissed my hair is gross and short. Took me 3 years to grow it. I hate my hair.....

9 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look