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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with the service provided. Many consumers report issues such as delays in skip delivery, sometimes by several days, which consequently disrupted project timelines. A significant number of people also mention problems with skip collection, with waits extending far beyond the initially stated timeframe, despite repeated attempts to contact the company. Consumers also highlight concerns about pricing, mentioning discrepancies between quoted prices and actual charges, as well as unexpected additional fees. A recurring theme is poor communication, with people reporting unanswered phone calls and emails. Some reviewers describe the staff as polite but believe the company struggles to meet client expectations, possibly due to issues with outsourced local operators.

Based on these reviews

Rated 2 out of 5 stars

I didn’t read the trust pilot reviews before ordering the skip. These reviews are clearly at odds with Google reviews. The skip was delivered a day late which delayed my project by the same time. I... See more

Rated 2 out of 5 stars

Ordered a skip online and paid for it and the money was taken from my bank. Thought it was strange I didn't have any order confirmation so rang up on the day of the delivery to which I was told they h... See more

Rated 2 out of 5 stars

Booked online for a specific date, then they emailed to say it would have to be 2 days later or refunded Then when I called to get it collected a young lad was extremely flippant and robotic to the... See more

Rated 1 out of 5 stars

I NEVER LEAVE REVIEWS BUT DO NOT USE THESE ABSOLUTE SCAMMING SCUMBAGS. CHARGING DIFFERENT PRICES FOR THE SAME SKIPS UNDER DIFFERENT COMPANY NAMES . CHARGED US £210 FOR AN EXTRA CALL OUT AS THE DRIVER... See more

Rated 5 out of 5 stars

I must have had more than 15 skips through this company . I have on many occasions had the pleasure of speaking to Sam to arrange this, he is a very helpful and pleasant guy to speak to and a credit t... See more

Rated 3 out of 5 stars

The skip arrived quickly, extremely pleasant driver. However I'm not convinced it was the size ordered, the driver assured me that it was an 8yd. When I checked the size of 8yd skips on-line they were... See more

Rated 5 out of 5 stars

I did like the notification phone call I received to let me know time of arrival . Very considerate and helpful where the driver dropped the skip

Rated 3 out of 5 stars

It was hard to tell how organised they were, from my experience of them. I hired a skip, which arrived on time, ostensibly for fourteen days, which I also confirmed with the driver who brough... See more

Rated 1 out of 5 stars

Dishonest and untrustworthy skip company who take your payment and don't turn up repeatedly to collect the full skip despite prior confirmation that they had ir booked in. Then, their staff. In pa... See more

Rated 1 out of 5 stars

Circle Waste LTD - some of the worst customer service I have experienced. After placing an order to be delivered locally to the company on the 14th January and being told a ETA for the skip between 7a... See more

Rated 1 out of 5 stars

Yet another let down by Circle Waste!! Told me they'd collect my skip this morning and didn't turn up, been waiting in all day, phone call after phone call to.them, assurances they would pick it up... See more

Rated 1 out of 5 stars

Didn't turn up to collect my skip after making me wait in all day with promises they would be collecting it !! Lucy who answers the phones there is just incompetent ! I even tried ringing them but... See more

Rated 1 out of 5 stars

Very efficient ordering service but taking your money is all they do good. Skip failed to arrive as promised, customer service is very poor with promised calls back do not happen, no replies to email... See more

Rated 1 out of 5 stars

Ordered a skip as had been let down last minute by another company, assured it would be delivered, they took payment over the phone and then didn't deliver the skip or bother to inform that it hadn't... See more

Rated 1 out of 5 stars

Worse skip company ever and I don't even use skip in life, it's first time, called to collect skip on Monday and it's been nearly 2 weeks since no one came to collect, call them they keep saying tomo... See more

Rated 1 out of 5 stars

If I could give 0 stars I would, damaged my driveway on skip collection 5 months ago and still waiting for date to be repaired. Constantly being told I will receive a call back and nothing, doesn’t r... See more

Rated 1 out of 5 stars

NOT trustworthy at all. Very mis-leading list of prohibited items provided in order email (explicitly lists fridges and freezers, does NOT mention electrical items at all). They then disposed of el... See more

Rated 1 out of 5 stars

Order taken on the Wednesday and an email was sent to confirm. Emailed on Tuesday to clarify delivery time and no one responded. Then noticed money had been returned to my account. Rang the offi... See more

Rated 1 out of 5 stars

The company carrying out roof work at my house used this company to get a skip hired through a local skip firm. After picking the skip up the local firm broke my manhole cover in my drive. All the... See more

Rated 1 out of 5 stars

Ordered a skip again thinking it was a local company and wasn’t. After reading reviews and feeling ripped off I emailed them to cancel. Not explaining any cancellation policy they took £60 cancellatio... See more

Rated 1 out of 5 stars

Booked skip online. I recived an order confirmation stating a standard 14 day hire with no drop off or pick up dates. The skip was then delivered a day earlier then booked for and an attempt to collec... See more

Rated 1 out of 5 stars

Passed themselves off as Wrights Skips of York - they are not and this is misleading. Charged me significantly more than I could have booked direct online despite their website saying call for t... See more

Rated 1 out of 5 stars

The service to be fair was fine and they delivered the skips on time and when we wanted them at a competitive price BUT, I have just been informed that I owe them £99 plus VAT for an admin charge for... See more

Rated 1 out of 5 stars

Run with your money! POLICE need to be alerted about these scammers. They operate under the guise of a legitimate business, complete with a professional inbound telephone system. Their contact numb... See more

Rated 1 out of 5 stars

Abysmal service. Basically they seem to be a central company that outsources work to other smaller skip hire. Unfortunately this means that they make promises they can't keep and don't understand... See more

Rated 1 out of 5 stars

Look at their 1 star eating ! This says it all. These reviews aren't wrong ! They lie about their charges and try and charge you more when (if you're lucky), they come to collect their skip... See more

Rated 1 out of 5 stars

Tried to book a skip online and despite getting confirmation emails it was quickly followed up by another claiming they were unable to provide the size of skip requested. When I phoned to enquire I wa... See more

Rated 1 out of 5 stars

Absolute joke of a company made me wait for over one week let me down three consecutive times never ever to be trusted again the worst company in the country avoid them or you would be disappointed w... See more

Rated 1 out of 5 stars

My experience echos other reviews. I received no replies to emails and the telephone wait time is diabolical. Eventually I got through and was told the order had been "missed" by the "transport team"... See more

Rated 1 out of 5 stars

Absolutely atrocious service, AVOID AVOID AVOID!!! Arranged collection of skip then they arrived before agreed collection time and as a result could not collect skip, so charged me £216! If you’re... See more

Rated 1 out of 5 stars

waiting for our skip to be collected which is costing us a fortune in project delays! The company do not care, they do not answer the phone, are in no hurry to collect once they have got their money,... See more

Rated 1 out of 5 stars

I have hired 7 skips from Circle Waste since early August. Each time, I paid in full for the agreed hire period, including council permits, but the service was repeatedly mishandled. Most recen... See more

Rated 1 out of 5 stars

Booked and paid for a skip online, they then emailed the day later to say they didn't have any on my reserved date (Tuesday), could they deliver a day later (Wednesday). Spoke on the phone to conf... See more

Rated 1 out of 5 stars

If I could put no stars I would. DO NOT USE THIS COMPANY!! Having booked a skip through Circle Waste and paying upfront, I was made aware through the email I received shortly after booking that turf a... See more

Rated 1 out of 5 stars

Clowns ... these don't own skips they sub contract them out to local skip hire companies thus creates the problem of trying to skip picked up. Ordered mine 4 weeks un advance with strict instructions... See more

Rated 1 out of 5 stars

The service was prompt, but there was a lack of transparency regarding additional charges. While booking the skip over the phone, I was not informed about potential extra fees. Later, I was charged a... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY - YOU WILL BE LET DOWN - Skip was meant to be picked up 30th August and still after 12th sept still not picked up which was the completion date of new owners. They use the sam... See more

Rated 1 out of 5 stars

This is the worst company I have ever dealt with. I ordered the skip, it never arrived as the company has multiple outlets that do not communicate with one another e.g. online orders do not communicat... See more

Rated 1 out of 5 stars

Cancelled without any notification. Only found out collection was cancelled when I phoned to enquire where they had got to on morning of collection . No apologies then or since. They are in the... See more

Rated 1 out of 5 stars

Terrible service. Skip didn’t arrive for 2 days and they couldn’t even tell me when it’s coming. I finally cancelled the order and they charged me ridiculously cancellation fee saying that because the... See more

Rated 1 out of 5 stars

Terrible service, do not use, overpriced, difficult to get hold of and we have been waiting for 4 weeks to get the skip picked up and still no joy. I have called them 4 times and may I add I have be... See more

Rated 1 out of 5 stars

We placed an order for a skip and paid £390 in advance. However, the skip was never delivered. We were later informed that the driver was unable to access the property — a claim we dispute, a... See more

Rated 1 out of 5 stars

The worst customer service, delivery, exchange, collection,..... total waste of time, money and energy. they keep on delaying and keeping you for hours on the phone then they will drop the line.. I do... See more

Rated 1 out of 5 stars

Very similar experience to the other negatives. Called a 'local' skip company to arrange a skip delivery. Ordered a skip to arrive today. Payment went out and paperwork came through with today on it.... See more

Rated 1 out of 5 stars

I booked a skip with Circle Waste to help clear my late father's house. Their online system allowed me to select a Saturday delivery and confirmed the booking. But late on the Friday before,... See more

Rated 1 out of 5 stars

I PHONED THEM, THINKING IT WAS A LOCAL COMPANY, THEY GAVE ME A PRICE, WHICH I ACCEPTED, AND I PAID OVER THE PHONE. I THOUGHT THE PRICE INCLUDED VAT. THREE MINUTES LATER I FOUND OUT MY BUILDER HAD ALR... See more

Rated 1 out of 5 stars

We hired a skip from these charlatans, and if I could offer less than one star, I would. We called and hired a skip was charged £360, and were told that for 4 weeks they would come and take the full o... See more

Rated 1 out of 5 stars

CIRCLE WASTE OF TIME Skip delivered full day late. Coping stones along driveway smashed. Hydraulics hose burst and oil spilled over garden and footpath. Shrubs destroyed. Feeble, Worse than usel... See more

Rated 1 out of 5 stars

BEWARE BEFORE YOU BOOK WITH THIS COMPANY I ordered a skip from this company and told them at the time of booking that it was a household renovation. They said thats fine. Once my skip was ready for c... See more

Rated 1 out of 5 stars

Looks like from all the most recent reviews this company will soon be going out of business as I am now adding ANOTHER 1 star review. Ordered a skip from what I thought was a local company but be... See more


Company details

  1. #42 of 42 best companies in Waste Collection Service
  2. #46 of 46 best companies in Waste-Management Service

Written by the company

Circle Waste is a national waste management and recycling business. Our customers are at the heart of everything we do. We provide a flexible service, providing the most cost effective, environmentally sustainable solutions for your waste challenges.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

783 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad Communication and customer service

Circle Waste LTD - some of the worst customer service I have experienced. After placing an order to be delivered locally to the company on the 14th January and being told a ETA for the skip between 7am and 8am. To then not being contacted for hours at a time as the skip was delayed 3 times to still not receiving a invoice 13days, 3 emails, 4 phone calls later! I do not recommend using this company.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company!!!

Do not use this company!!! Do not use this company!!! I had 5 skips from this company for period of 4 months. Every time rather will be delay on the skip or a problem in the call centre. They are very rude on the phone so please don’t make my mistake to use them!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Watch out for extra hidden charges

The service to be fair was fine and they delivered the skips on time and when we wanted them at a competitive price BUT, I have just been informed that I owe them £99 plus VAT for an admin charge for compliance. This charge has come out of the blue and was never mentioned in our initial conversations, now I know why. It is in their T&C’s at point 12.3 which I have just read. I am disputing why this wasn’t mentioned before and I will heading to Trading Standards.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Yet another let down by Circle Waste!!

Yet another let down by Circle Waste!!
Told me they'd collect my skip this morning and didn't turn up, been waiting in all day, phone call after phone call to.them, assurances they would pick it up but they never did ! I wasted a whole day (AGAIN), because of this incompetent, lying unprofessional bunch of liars!

AVOID THEM AT ALL COSTS, READ THE OTHER REVIEWS, MY EXPERIENCE IS NOT UNIQUE, MORE THE 'NORM' !!!

2 January 2026
Unprompted review
Rated 1 out of 5 stars

NOT trustworthy at all

NOT trustworthy at all. Very mis-leading list of prohibited items provided in order email (explicitly lists fridges and freezers, does NOT mention electrical items at all). They then disposed of electrical items without checking with me that I wanted to pay additional fee to have them disposed of. They would never have been in the skip I hired if they were on the list of prohibited items from the email.
NOTE - they also operate as AMA Waste - so beware.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

I NEVER LEAVE REVIEWS BUT DO NOT USE…

I NEVER LEAVE REVIEWS BUT DO NOT USE THESE ABSOLUTE SCAMMING SCUMBAGS. CHARGING DIFFERENT PRICES FOR THE SAME SKIPS UNDER DIFFERENT COMPANY NAMES . CHARGED US £210 FOR AN EXTRA CALL OUT AS THE DRIVER WOULDN'T TAKE A COUPLE OF TYRES OFF THE TOP OF THE SKIP WHICH WE DIDN'T KNOW THEY COULDN'T BE PUT IN. ROBBING ARROGANT RUDE SCUM OF A COMPANY.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Very Poor - AVOID

Very efficient ordering service but taking your money is all they do good. Skip failed to arrive as promised, customer service is very poor with promised calls back do not happen, no replies to emails. Won't confirm when skip is being collected, staff don't care.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

⭐ 1-Star Review is even too much.Scam

⭐ 1-Star Review

This has been one of the worst skip-hire experiences I’ve had. I was charged a £170 “wasted journey” fee on top of the skip-hire cost. Our builders were on site and we requested collection, but the skip wasn’t picked up at that time. After the builders left and the property was unoccupied, I was told the skip was “overloaded.” When we left the site, it wasn’t overloaded, and from the photos it looks like other people may have added waste while the skip was unattended.

Despite this, the company still insisted on charging the wasted-journey fee. I’ve never encountered this with other skip-hire companies—normally, if a skip is overloaded, they simply refuse collection until it’s corrected, rather than adding extra charges.

The situation was frustrating, especially because we had no control over the skip after leaving the site, yet fees kept being added. Although their prices appear cheaper at first, in my experience the additional fees made it far more expensive than expected.

Based on this experience, I wouldn’t use this company again and would recommend choosing a reliable local skip-hire provider, even if the upfront cost is slightly higher.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Passing off as a local business and a rip off

Passed themselves off as Wrights Skips of York - they are not and this is misleading. Charged me significantly more than I could have booked direct online despite their website saying call for the best price!!

They have not had the courtesy to respond to my emails asking for an explanation.

Would not recommend or use again.

Make sure you use Wrights of Crockey Hill for your skip hire and not this sham.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Circle Waste are Gaslighting Scammers

I am messaging as I wanted to bring to light this (in my opinion) sham company, Circle waste. My sister ordered a skip from them, which arrived on 18th October as they are renovating their first home (her and her husband). There was a 2 week clause for the hire, which we were not made fully aware of (this becomes relevant later on). Please note, this skip was hired via a middle man, Dunmow, who stated they have nothing to do with this and they just act as intermediaries for skip hire companies.

The skip was collected from our property without warning on 30th October (2 days before their 2 week hire policy).

We called them on the 3rd (my sister had her wedding over the weekend, so could not pursue this earlier). The first person we spoke to (called at ~09:40) admitted that the skip had been collected early and she would speak to her manager about a resolution. She stated we would get called back the day after about this.

We were obviously not called. We called them back the day after, by which time, they had insisted the skip was collected 1st November. I stated this was severe gaslighting on their part, especially as they had admitted the day before the skip had been collected early. The woman I spoke to (Kyra) escalated to her manager, who she said would call us back (but did not).

This was the same the day after too.

I got an email with pictures (not timestamped pictures, mind you) that the skip was collected on the 1st, but this is gaslighting as I saw myself the skip was gone on the 30th.

We finally managed to speak to the manager (Mariya) on 7th (we called them again and insisted). She basically called us liars and her drivers never lie about these things. We are trying to get footage that proves it was taken (we didn't take pictures unfortunately as we did not think a company would be so unreasonable and not admit they were wrong). She said we may be able to offer assistance partial refund if evidence is produced it was collected early (although we were offered a £40 partial refund by Kyra without evidence needing to be provided) for in the inconvenience caused. This offer was rescinded by Mariya.

I just wanted to warn people about this company as they are clearly scammers. The skip was collected before the 2 week period (which was not even highlighted to us) and I want my money back (we have now arranged for other means of our waste being collected.

If I could get 0 stars, I would

30 October 2025
Unprompted review

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