DECOVRY Reviews 3,564

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are very satisfied with the products they purchased, highlighting their high quality and accurate descriptions. Consumers also appreciate the efficient delivery service, often mentioning the speed and care taken in packaging. People find the website clear and informative, and they consider the ordering and payment processes to be modern and easy to use. However, some reviewers reported issues with their orders, particularly regarding delivery delays and address transcription errors. Despite these issues, the company is commended for its responsiveness and effective communication in resolving problems. Overall, the sentiment is overwhelmingly positive, with customers praising both the products and the company's dedication to customer satisfaction.

Based on these reviews

Rated 3 out of 5 stars

Product and fast delivery worked well. But I had a delivery discount from the newsletter that did not work although instantly utilized. However, service operator did not even answer. Quite poor…

Rated 5 out of 5 stars

Decovry went out of their way to get my purchase delivered to Italy. They were very responsive when I realised the courier had transcribed my address incorrectly and ensured the delivery reached me.... See more

Rated 1 out of 5 stars

I send you the eMail on 4th April. And I still waiting for an answer! Dear DECOVERY Support Team, The second bag has now arrived. However, after using the first one, I realized that it is... See more

Rated 1 out of 5 stars

I didn't receive my order so far although it has been paid. Something went wrong with the delivery company. I wrote a mail to Decovry about it, but until today I had no reaction. I still hope to rece... See more

Rated 5 out of 5 stars

Everything runs very smoothly at DECOVRY: the website is clear, the product descriptions are informative, the ordering and payment processes are state of the art, delivery is prompt, shipments can be... See more

Rated 5 out of 5 stars

The products I ordered was all in good quality and durable. Very efficient design yet pleasing to the eyes. Orders was sent in timely fashion and received it in good condition. All experience was good... See more

Company replied

Rated 5 out of 5 stars

The product is quite perfect and just as described on the website. Delivery in good time as preview. I recommand

Company replied

Rated 5 out of 5 stars

Lovely item and well made. Fast shipping, well packed and great communication!

Company replied

Rated 5 out of 5 stars

Fast delivery and excellent & stylish products. I am a regular and a very happy customer.

Company replied

Rated 5 out of 5 stars

Easy website. Perfect track and trace. Good service.

Company replied

Rated 5 out of 5 stars

All Products were of high quality and delivered promptly. The service was great.

Rated 5 out of 5 stars

Fast shipping, good packing, very unique items at the shop.

Company replied

Rated 5 out of 5 stars

Good product, swift delivery (although the delivery address was not a standard destination)


Company details

Information provided by various external sources

Decovry.com features weekly sales of unseen home and decoration brands, with a focus on authenticity and sustainability. We cooperate with designers and brands worldwide and are very passionate about the story behind the designers and brands. As Decovry works directly with the brands we can offer exclusive products at special discounts.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

Easy website. Perfect track and trace. Good service.

12 January 2026
DECOVRY logo

Reply from DECOVRY

Thank you for your great feedback!
We’re glad to hear you found our website easy to use and appreciated the track & trace. Great to know our service met your expectations — that’s exactly what we aim for!

Hope to welcome you again soon 🙌

Rated 4 out of 5 stars

Correct

Nice products, correct, good delivery

30 December 2025
DECOVRY logo

Reply from DECOVRY

Thank you for your review!
We’re happy to hear you’re satisfied with our products and delivery. Thanks for taking the time to share your experience — we truly appreciate it!

Hope to see you again soon 😊

Rated 5 out of 5 stars

Fast delivery and stylish products

Fast delivery and excellent & stylish products. I am a regular and a very happy customer.

6 January 2026
DECOVRY logo

Reply from DECOVRY

Thank you so much for your kind words!
We’re thrilled to hear you’re happy with both the fast delivery and the style of our products. Knowing that you’re a regular and satisfied customer truly means a lot to us. 💛

Thanks for your continued trust and support — we look forward to welcoming you back again very soon!

Rated 5 out of 5 stars
DECOVRY logo

Reply from DECOVRY

Dear Frederic, thank you for your review! We’re happy to hear you experienced our service as clear and quick. That’s exactly what we aim for. Hope to see you again soon! 😊

Rated 5 out of 5 stars

quality of the products and good…

quality of the products and good marketing

1 December 2025
DECOVRY logo

Reply from DECOVRY

Dear Wim, thank you for your review! We’re glad to hear you’re happy with the quality of our products and our marketing. We really appreciate your feedback and hope to welcome you back soon! 😊

Rated 5 out of 5 stars

ALL WAS JUST GREAT:

ALL WAS JUST GREAT:
IN TIME DELIVERY
WELL PACKED
GOODS AS I EXPECTED IN GOOD QUALITY

1 December 2025
DECOVRY logo

Reply from DECOVRY

Dear Hans, thank you so much for your great review! We’re delighted to hear that everything was just great — from the on-time delivery and careful packaging to the product quality meeting your expectations. We truly appreciate your feedback and hope to see you again soon! 😊

Rated 1 out of 5 stars

I didn't receive my order

I didn't receive my order so far although it has been paid. Something went wrong with the delivery company. I wrote a mail to Decovry about it, but until today I had no reaction. I still hope to receive the item I have ordered.

5 November 2025
Rated 5 out of 5 stars

Excellent design

The product is quite perfect and just as described on the website. Delivery in good time as preview.
I recommand

10 October 2025
DECOVRY logo

Reply from DECOVRY

Dear Alice, Thank you so much for your kind review! We're delighted to hear that you love the design and that the product met your expectations. Great to know it arrived on time too! We truly appreciate your recommendation and hope to see you again soon.

Rated 1 out of 5 stars

Still waiting for delivery.

Still waiting for delivery.

7 October 2025
DECOVRY logo

Reply from DECOVRY

Thank you for your feedback. According to our records, your order was delivered on October 8 at 13:42. Could you please double-check your delivery address or with anyone who might have received the package on your behalf? If you still haven’t received it, please contact us at [email protected], and we’ll gladly look into it right away.

Rated 5 out of 5 stars

The products I ordered was all in good…

The products I ordered was all in good quality and durable. Very efficient design yet pleasing to the eyes. Orders was sent in timely fashion and received it in good condition. All experience was good.

29 September 2025
DECOVRY logo

Reply from DECOVRY

Thank you so much for your wonderful review! We're delighted to hear that you’re happy with the quality, design, and durability of our products, and that your order arrived on time and in perfect condition. We truly appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars

Everything runs very smoothly

Everything runs very smoothly at DECOVRY: the website is clear, the product descriptions are informative, the ordering and payment processes are state of the art, delivery is prompt, shipments can be tracked, the goods are perfectly packaged and exactly as promised, maybe even a little better :-) I am completely satisfied. Please keep up the good work!

2 July 2025
Rated 5 out of 5 stars

Decovry went out of their way to get my…

Decovry went out of their way to get my purchase delivered to Italy. They were very responsive when I realised the courier had transcribed my address incorrectly and ensured the delivery reached me.
They communicated effectively and efficiently throughout...oh...and the product is great too!

5 June 2025

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