Dimplex UK Reviews 4,348

Bought a dimplex 60 inch sense ,medel electric fire from argos on 19th january 26.had to be returned due to terrible grinding noises from flame effect dimplex sent replacement few days later but had exact same issue.iv complaine and refused 3rd replacement from dimplex and because my media wall was built for that specific fire i cabt return it to argos for full refund so argos gave me partial refund of 40 pounds .and its pathetic for a fire that cost me 500 pounds from argos .i warn anyone regarding this particular model dont buy it it is faulty

Guarantee on product is for 1 year only when not registered online within 28 days of purchase. Very annoyed at that restriction.

Absolutely horrendous customer service. Bought a brand new fire with a faulty flame effect. I registered it straight away for the warranty and tried speaking to the customer service line which I could not get through to. After two months of emails and really poor communication with constant replies to old emails and going round in circles they agreed to send me a new fire. This appears to of gone missing with DPD. Ive tried to get updates from Dimplex as to what happened as 3 weeks have passed since it went missing and not had any updates or replies to my emails. If I’d of known what I know now I would have avoided them. They need to look at how Shark and Ninja do things for example.

We had ongoing issues with our Optimist Fortrose stove. The thermal cutout happened and then we had no mist or fan. As our appliance was out of warranty, we purchased spare parts from an electrical company including PCB board, transjuicer & fan. This didn't resolve the issue so we reached out to Dimplex in the hopes that they could help us in some way. Amazingly, we received an email to say that they were going to send us some spare parts to see if we could get to the bottom of our problem. When the parts arrived, these parts included PCB board, transjuicer & fan and once fitted, our stove was working perfectly. We emailed them to ask what the charges were for the parts only to be told that there was no charge. Incredible service. Cannot recommend Dimplex enough. Without their help we would have had to purchase a new stove.

I am trying to contact Dimplex to find out optimum charge settingsfor my storage heater. I've had no response and think that this might be because I can't completely fill out the boxes in their inquiry form. They want to know the serial number, but I can't see it because the heater is attached to the wall. Why can't companies give out telephone numbers? It's so much easier and makes for better customer relations.

This is an update. Had two dimplex quantum heaters installed in my one bedroom flat in early 2024. I was given the energy efficiency scripture which has turned out to be nonsense. These heaters cost a fortune. I have only ever had the 2kw in use in the lounge and that’s expensive but turning on the small one in the bedroom just for two hours in the morning has meant that the price has rocketed. They are not even delivering heat in the day but I’m paying about £8 a day just for morning and evening. Roll on spring or I will be broke.

I have an Optiflame Cheriton fire which stopped heating up last year when it was about 3 years old.
At the start of this winter I began trying all of the options to correct the problem suggested in the Dimplex manuals, most of which were irrelevant and made no difference.
I have recently given up on trying to access any help from Dimplex customer support as they are just sending me round in circles and providing no answers at all.
I quite like the product, and I suspect that the problem is not a serious one but this company does not seem to provide any customer support at all.
I am going to take it to a local repair shop who I hope will be able to help me get another 3 years out of it.

In March 2024 we had 6 Dimplex Quantum heaters installed into our home. 4 of the heaters heat the rooms to the designed temperature of 21c. and two of the heaters fail to heat the two rooms to the designed temperature of 21c. It is now 21 months since the heaters were installed and in spite of numerous emails and telephone conversations with Dimplex they have failed to resolve the issue of the two heaters not heating the two rooms to the designed temperature of 21c.

I bought a Dimplex fire heating in 2022. At first very nice, realistic fire and good atmosphere. After 2 years the heating did not work anymore. And a couple of months later the fire distinguished as well. D not buy it!

I called Dimplex at their customer support centre which is based in the Netherlands.
I had problems with out Dimplex Opti- mist electric fire and wanted technical support.I spoke to Luzia who gave me some checks to carry out and it was agreed I would call her the next day to let her know the results.
When I called back she couldn’t remember our conversation or my contact details which I gave her the day before. One of the checks she recommended was testing the remote control which I did as instructed.As a result of that test I was advised to order a new remote costing £62. I carried out the same check with the new remote which proved that the test she advised didn’t work so no I didn’t need a new remote. She said she would send me a list of local electrical engineers to take a look at the Dimplex but all she did was provide a list from check a trade. I subsequently emailed her asking what she could now do to help as I had just wasted £62 but she didn’t have the courtesy to reply. Shocking unhelpful service. Buyer beware!!

QRAD panel heater extremely noisy. Clicks non-stop for 2-4 minutes every cycle when warming up and then same time cooling down because of thermal expansion. It cycles on and off many times per hours and therefore it's extremely disruptive. It can be heard above loud TV and, if flat is quiet, 2 rooms away.

Customer service contacted and refusing assistance ("a natural phenomenon and can't be predicted"). Yet, never happend with other panel heaters.

I will never buy from Dimplex again.

I could not get to the registration page with the address on the manual
....register
but had a good response from email enquiry from Luiza who said to go to
...supports/tickets/new

Dimplex is not a company to rely on.
I bought an expensive fire in a surround with a heater and log fire flame effect.
It worked well for some time and then the flame effect died.
I explained the situation to Dimplex who did not say what might be wrong and anyway they did not keep spares for my model. This was not the reply I was expecting.
I left a review on Trust Pilot and someone replied saying they would be in touch. Of course no one did and I am left with a large piece of furniture that is useless.
Beware of buying a Dimplex product.

I purchased a Willowbrook electric stove and it turned out to be an excellent product. However, I emailed a question to their customer services department and still not had a reply.

New fire has been fitted but when TV was operated later that evening we discovered the remote for the TV also switches on the fire and adjusts its temperature. Contacted Dimplex Customer Services (twice) but no sympathy or helpful suggestions other than “they have used the same infrared channel for years” and contact the TV provider. I’d already explained we’d done that (twice) and followed their advice. Hopefully my 82 year old Mum won’t burn the house down by watching Strictly Come Dancing, Thanks for nothing.

No help given when storage heaters are not working. I have 4 heaters so over £3000 worth of equipment. yes they are out of guarantee but a bit of advice wouldn't hurt dimplex. edf say it's not them so why won't your storage heaters charge overnight

Dimplex make great fires whilst they are working !
I have developed a problem with my Sacramento fire (under three years old) and quite frankly, the after sales service is appalling. I took out an extended guarantee (still in date) and no-one is responding to send out an Engineer to diagnose the problem. I lost three hours of my life this week holding on the line and being told to phone a maintenance company which the warranty is not with. The extended warranty is in date. Incredibly, the retailer has exactly the same problem with them. I doubt there will be any response to this review other than call the flame division which, of course, will be a repeat of the previous experience. I would strongly recommend careful thought before buying a fire from this company. Reading recent reviews, I am not alone !
28/11 - the response was so predictable. You might like to ask them to mail me as I already sent a copy of my guarantee. Perhaps a mail to the company chair will do the trick!

Purchased a new optimyst electric heater in 2022. It broke last week after hearing a loud pop. Contacted Dimplex for help on how to fix. Received absolutely no help at all on how to fix or troubleshoot or organise a repair. Contacted in good faith given price of product. Repeatedly palmed off despite asking specifically for help on how to fix. Really really poor customer service from what is (supposed since my heater broke so soon) a reliable brand.

Rubbish Heater!! A hair dryer is more better then this crap! And wasting electric!!

Black Radiator Type Electric Heater from Argos. Someone that I worked for got one of these in white and I was so impressed that I bought one for myself! A fantastic, stylish and economic heater. It looks fabulous and heats a room beautifully. I highly recommend!