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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the convenience and comfort Dragon Pass provides during their travels, with many highlighting the ease of access to airport lounges worldwide. People find the application user-friendly, particularly for searching locations and reading service feedback. Consumers also value the ability to relax and freshen up before flights, especially during transit times. However, some reviewers have reported inconsistencies in lounge quality and amenities across different airports. Some users have experienced overcrowding, limited food selections, and cleanliness issues in certain locations. A few reviewers mentioned difficulties with lounge access due to capacity restrictions or technical issues with the Dragon Pass verification process.

Based on these reviews

Rated 5 out of 5 stars

Dragon Pass is an amazing service and the most valuable buddy while we do business travels. I don’t know why I didn’t use dragon pass for so many years and missed th opportunity before to use this s... See more

Rated 5 out of 5 stars

Smooth registration experience with QR Code Shower room with plenty amenities Decent amount of beverage selection One meal allowance from the menu Large sofas and enough room to bring... See more

Rated 4 out of 5 stars

I visited the Aspire Lounge at Perth International Airport, as I have many times before. It has great views of the Airfield and is usually reasonably quiet. Service was good and I enjoyed a pre-flig... See more

Rated 5 out of 5 stars

I really thank to Dragon pass service. I often go abroad for family trip. I always grateful since I can use lounge by using voucher which Visa-card sent to me. I know there aremany other services prov... See more

Rated 4 out of 5 stars

We had a very good experience at the Plaza Premium Lounge using DragonPass. The access was smooth, the food and beverages good even though the place was crowded. The staff were cordial and efficient w... See more

Rated 5 out of 5 stars

Recently tried DragonPass’s new fitness access module: a brilliant idea for travelers like me who want to stay active on the go. Also used it to purchase Fast Track at Madrid Airport: seamless from st... See more

Rated 5 out of 5 stars

The access using Dragon Pass was smooth and fast as usual, the airport lounge, of T2 was a good expereince for us with quite a spread of breafast foods. Customer services of the front desk, servicing... See more

Rated 5 out of 5 stars

Started using dragon pass when it was under the gourmet society link. - when that went I started using my own. It’s pretty good for the lounge I use most in Alicante and good value. My interactions wi... See more

Rated 4 out of 5 stars

Using the scan code is fast in KLIA -Would be great if we get to go into the private premium lounge using this code. Unfortunately fr Hong Kong side - the lounge doesn’t have this scan option- so on... See more

Rated 5 out of 5 stars

After walking all around Rome, this lounge experience felt like heaven 😅 Getting in was super easy they just scanned my Dragonpass and boarding pass, and I was in. The lounge was comfy, relaxing, and... See more

Rated 2 out of 5 stars

We used the No.1 lounge at Heathrow on 15 December. The lounge was quite full with a stream of customers seeking to gain access. The food and seating were generally fine although not up to the standar... See more

Rated 1 out of 5 stars

Signing into the app at the airport lounge did not work. Dragon pass insisted n sending a verification code to my cell phone which I could not receive because I did not have cellular service, only wi... See more

Company replied

Rated 4 out of 5 stars

Recently used the power lounge at Haneda airport on the airside. Generally a positive experience. Location is great, just after the immigration. Amenities are new and easy to use. Can make it better w... See more

Rated 5 out of 5 stars

Used fasttrack for the first time. Purchased separately in addition to my lounge access. It is a quite streamlined process. Most of the waiting time to pass through was actually spent on verification... See more

Rated 2 out of 5 stars

Very limited number of countries, and lounges within those countries, where my Dragonpass is accepted. In Manila, it was only Marhaba lounge (T3), which is very small, offering a limited range of food... See more

Rated 5 out of 5 stars

Although the lounges in the various airports varies in quality and amenities, generally we are very satisfied on the access to the longest afforded to us via dragon pass. It allowed us to relax... See more

Rated 5 out of 5 stars

This is great a great service got my membership card on my phone been enjoying airport lounge access. I thought you got one free entitlement when purchased but after check out I never saw anything els... See more

Rated 5 out of 5 stars

28 December 25. Visited SATS in T3 with family. On the admission counter, the lady officer was v polite to remind us that major crowds were enjoying inside the lounge but we are still able... See more

Rated 1 out of 5 stars

Of late, Dragonpass lounges have been packed. Our most recent experience and worst had to be at Stansted Airport. The queue moved slowly and when it got to our turn after 15 minutes, we realised we ha... See more

Company replied

Rated 1 out of 5 stars

The Dragon Pass lounge at the Beijing Capital International Airport is pathetic. Firstly, there is no sign or direction to the lounge. Is hidden at a secluded area. Secondly, the lounge is so small th... See more

Company replied

Rated 5 out of 5 stars

Although there was a long line at terminal 3 in Cancun's lounge the overall experience was great. Being able to remove oneself from the busy airport and find a comfortable seat was great. The food was... See more

Rated 1 out of 5 stars

I strongly advise against relying on Visa Airport Companion in Canada. At Toronto Pearson Airport I have now experienced the same problem twice: the lounges are always “full”, and the staff put... See more

Rated 4 out of 5 stars

The app is very user-friendly and offers a wide range of benefits. The e-sim was very useful and the fact that you can locate lounges and access with a quick scan of a qr code is fabulous

Rated 3 out of 5 stars

Overall I’m thankful for a place to rest while waiting for my departure. Overly crowded at SATs Premium lounge and had to go to M. Food selection was limited unlike other lounges but appreciate q... See more

Rated 4 out of 5 stars

It was comfortable, and there are several lounges at the Bangkok airport. however, it will be nice if the accompanying guest can be admitted as well, instead of limiting to the sole card holder.

Rated 5 out of 5 stars

Love the Dragonpass app. I always use it to get into the Club Rooms at Birmingham airport. Excellent staff and service and food in the club rooms special thanks to Richie and Rhianna who served. App i... See more

Rated 2 out of 5 stars

Not the best. Have been refused access to Schipol lounge for 2nd time now due to them putting dragon pass customerservice on an unrealistic waiting list. I managed to get in one lounge in Bos... See more

Company replied

Rated 2 out of 5 stars

Disappointed that having booked the lounge for 3 hours we've been refused entry until 3 hours before our departure time. Which obviously means we get two hours at most unless they plan on teleporting... See more

Company replied

Rated 1 out of 5 stars

Our first experience at Changsha Terminal 2 “First Class” lounge was a disaster!!! No Hot food or snacks!! Only small varieties of cup noodles and biscuits and soft drinks How to appease a hun... See more

Company replied

Rated 3 out of 5 stars

I used three partner lounges for my Far East trip: Istanbul: It was very, very crowded. Since the partner lounge accepts many credit card applications, I was able to get in just a few minutes b... See more

Rated 5 out of 5 stars

Using Dragon pass, i am able to access lounge facilities worldwide..this is an amazing experience and service. I travel for business almost every week and utilise the access to most airports around th... See more

Rated 3 out of 5 stars

Was not impressed with the variety of food offered at the Marhaba Lounge in Dubai International. The cost of a guest was also too high at $71. The Lounge was also overcrowded at the time of arrival, t... See more

Rated 3 out of 5 stars

Used the purchased pass for myself even though I have a credit card pass for the Plaza Premium lounge at KLIA. Used another for my son. I did this because my membership is about to expire. I find it s... See more

Rated 5 out of 5 stars

Access to lounges fantastic. Good price at renewal i always get the 8 pass option. Lounges pretty good overall with good food and drink options available

Rated 2 out of 5 stars

I was on return flight from Ho Chi Minh to Singapore and wanted to use Le Saigonnais lounge as listed in one of DragonPass access lounge. However, I was declined entry and redirected to use Rose Lo... See more

Rated 1 out of 5 stars

There is nothing much wrong with the app. But the lounges in Asia run by Plaza of Hong Kong are really bad, especially those in HK itself. They are very crowded and it takes the counter staff a long... See more

Company replied

Rated 3 out of 5 stars

Ease of use Points to consider for improvemnets - limit occupancy rate - consider offering special rate for family members without Dragon pass - speed of food - to vary

Rated 2 out of 5 stars

I regularly travel from Birmingham UK to Alicante and back. Dragon pass always works well at Alicante but useless at Birmingham. The lounge there always says that it’s full and that I needed to book... See more

Rated 2 out of 5 stars

Left feeling disappointed. Buffet was untidy and underwhelming. Veg curry tasted ok but lacked vegetables. Crowded and not at all relaxing. Won’t be recommending or returning until improvements are ma... See more

Company replied

Rated 5 out of 5 stars

This was great because MOTA helped me smoothly and efficiently in arranging the service that I needed . Keep up the works and will definitely be needs more of his expertise

Rated 5 out of 5 stars

Dubai airport Mahaba lounge is comfortable,clean and enough facility to prepare before an overnight flight. Also provide healthy snack.

Rated 2 out of 5 stars

There were 2 lounges at KLIA Malaysia. Went to 1 of them at the main terminal and after that my flight departs from the other satellite terminal. Tried going to the satellite lounge and was denied bec... See more

Company replied

Rated 5 out of 5 stars

Very pleasing experience from registering on the App to linking your bank name and using the lounge benefits. It has certainly made my travel experiences more satisfying. I am happy with the Dragon pa... See more

Rated 5 out of 5 stars

Amazing experience through all airport lounges!! Now very crowded due to it 😁 Good choice with convenience!

Rated 1 out of 5 stars

The lounges that are covered by this pass are not that good, food and amenities are limited and for the price you pay it is better to stay out in the airport and go to the food outlets there. The... See more

Rated 4 out of 5 stars

Used DragonPass at Auckland Airport - Strata Lounge Good for frequent travelers as lounges provide a quick recharge for connecting flights.


Company details

  1. Software company

Written by the company

Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.


Contact info

3.9

Great

TrustScore 4 out of 5

190 reviews

5-star
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1-star

Replied to 56% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

It was comfortable

It was comfortable, and there are several lounges at the Bangkok airport.

however, it will be nice if the accompanying guest can be admitted as well, instead of limiting to the sole card holder.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Access to lounges fantastic

Access to lounges fantastic. Good price at renewal i always get the 8 pass option.
Lounges pretty good overall with good food and drink options available

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Everything went on smoothly

Everything went on smoothly. I just presented the QR and the team was ready to welcome us. I was with my two kids and partner, they both enjoyed so much. Thank you. Keep doing the best work.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

My first experience using the dragon pass

My first experience using the dragon pass is a little bit of disappointed, in the app notes for entitlements can be used for both cardholders and guest, so I still have 2 entitlements and i want to used is for me and my husband but they say it can only used for 1 cardholder only, correct me if this is a misunderstanding in using dragon pass, because of it I still use lounge key access for my husband . And for the lounge in Changi airport T4 Blossoms the lounge is limited food and beverages, the place is a bit sad in my opinion

26 January 2026
Unprompted review

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