Nicko McBrain's Drum One  Reviews 85

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the products available, highlighting the special "Legacy of the Royals" snare drum. Consumers also appreciate the careful and secure packaging of their orders. The consensus is strong regarding the positive attributes of the company. People consistently praise the staff for being friendly, knowledgeable, and helpful. Reviewers highlight the excellent and efficient interaction with the store's team. Furthermore, the delivery service receives accolades for its speed and efficiency. Customers also value the open and honest communication regarding product availability and delivery times.

Based on these reviews

Rated 3 out of 5 stars

The product is extremely good, I ask for the snare to be supplied tune this was not done

Company replied

Rated 4 out of 5 stars

The interaction with the store's team was excellent and efficient. I purchased a custom Legacy of the Royals snare drum along with a few other products, but there was a problem with being charged doub... See more

Rated 4 out of 5 stars

Super friendly and knowledgeable staff, amazing looking kits. Just need Amedia Cymbals and Balbex sticks for the pure win . Love to all ❤️

Rated 5 out of 5 stars

Browsed online, selected the Pearl Joey Jordison Signature Snare which was one of the best prices on the net for that model. Paid and received courier notification and was delivered safe and sound the... See more

Rated 5 out of 5 stars

Top notch. I ordered a legacy of the Royals BDCo Snare Drum. It was later arriving than advertised and I didn’t hear from Drum one about that, but once I got in touch, they were extremely helpful and... See more

Rated 5 out of 5 stars

Very good and quick contact with the store's staff. I bought a custom "Legacy of the Royals" snare drum and a few other items, but there were complications with paying double VAT. The store resolved t... See more

Rated 5 out of 5 stars

What's not to love about this place? I have just been to collect my Legacy of the Royals snare, which is a thing of sheer beauty, I must add! I emailed Phil laat week, like an excited schoolgirl, to l... See more

Rated 5 out of 5 stars

I’d been trying to get my son a BDC snare drum for Christmas. But the model he wanted was out of stock everywhere. I’d repeatedly called a number of competing retailers to get an ETA on new stock, but... See more

Rated 5 out of 5 stars

The staff here is exceptionally welcoming and well-informed, and the kits are stunning. Adding Amedia Cymbals and Balbex sticks would make it perfect. Sending love to everyone! ❤️

Rated 5 out of 5 stars

Ordering from Drum One was easy. Communication via emails was quick and informative. Also due to the nature of the special Legacy of the Royals snare drum, being kept up to date on production was am... See more

Rated 5 out of 5 stars

Son attended a fantastic free technique workshop with Simon Mellish. Very informative workshop. Opportunity to buy the book and also some great new sticks. Stu Warmington very helpful and knowledgabl... See more

Rated 5 out of 5 stars

Great job done on dispatching and delivery.a last minute merch order for a gift Quick and efficient,, Wouldn’t hesitate to order again ,, Parcel was trackeble from pick up to drop off ,, A gr... See more

Rated 5 out of 5 stars

Great product, great serving time; great customer service along the process with good and plenty information;only I wish I could have met Nicko in person…, maybe in my next life. Up the Irons!

Rated 5 out of 5 stars

I attended a drum clinic at Drum One - it was well organised and we had a great evening of entertainment and learning. Staff are friendly and helpful and the store is an Aladdin's cave of drums and pe... See more

Rated 5 out of 5 stars

I really can't put into words how wonderful the staff are here. I want to give a particular shout out to Phil (the store manager). Over Christmas 2025, I was without a kick drum pedal. My stepda... See more

Rated 5 out of 5 stars

Item was back ordered , great comms on expected delivery time and follow up to see I'd received cases and was happy . Good price . Recommended

Rated 5 out of 5 stars

Excellent service both online and face to face. Great range and speedy delivery, coupled with super knowledgeable staff.

Rated 5 out of 5 stars

A really great company to deal with. Drums are absolute quality. Delivery was fast and well packaged. Communication was great and an all round good buying experience.

Rated 5 out of 5 stars

Very quick delivery and the t shirt is great. It's for a friend who loves the group, especially Nicko so cant wait to see his reaction when he sees it

Rated 5 out of 5 stars

Delivery time was good. Packaging was good. Product ad described and good quality. As always love Drumone and their products and service.

Rated 5 out of 5 stars

Very friendly and great packing. Great Contact (Thanks Phil) for helping me with delivery problems with FedEx.

Rated 5 out of 5 stars

A great service that was very efficient and the delivery was really quick,THANK YOU!!!

Rated 5 out of 5 stars

Never had a bad experience at Drum One - Always helpful, knowledgable and good value.

Rated 5 out of 5 stars

I love the Legacy of the Royals snare drum and was definitely worth the wait! Been a fan for over 30 years and the snare sits right next to my set.

Rated 5 out of 5 stars

Easy and straightforward to order online and really quick delivery time.


Company details

  1. #4 of 4 best companies in Drum Shop
  2. #34 of 58 best companies in Music shop
  3. #5 of 7 best companies in Musical instrument repair shop

Written by the company

Welcome to DRUM ONE, the newest drums and percussion buying experience that is owned by legendary Iron Maiden drummer Nicko McBrain. Our store is based in Manchester, England and our brand new online store is set up to supply products Worldwide. To be the best we believe we need to be different and it is this difference that we hope to reflect in everything that we do, be that in store or online. Everybody that works at DRUM ONE is a drummer and we have all trained extensively on all of the wonderful brands and products that we sell, whenever you interact with us you are assured of unbiased, qualified advice so that you can make the best choice possible on what products are right for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service!

I ordered a couple of bass drum heads online and they arrived quickly and very well packaged! Thank you very much, will be back for more things soon I’m sure

17 January 2026
Rated 5 out of 5 stars

The staff here is exceptionally…

The staff here is exceptionally welcoming and well-informed, and the kits are stunning. Adding Amedia Cymbals and Balbex sticks would make it perfect. Sending love to everyone! ❤️

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great job done on dispatching and…

Great job done on dispatching and delivery.a last minute merch order for a gift
Quick and efficient,,
Wouldn’t hesitate to order again ,,
Parcel was trackeble from pick up to drop off ,,
A great service
Well done to the team at drum one ,

2 January 2026
Rated 5 out of 5 stars

The most genuine, lovely, selfless staff

I really can't put into words how wonderful the staff are here. I want to give a particular shout out to Phil (the store manager).
Over Christmas 2025, I was without a kick drum pedal. My stepdad had purchased me one but was admitted to hospital. In a desperate attempt to find one, I called Drum One and explained my situation. Phil had no reason to trust me (as he didn't know me) but he offered to lend me a pedal until I got my new one.
This meant that I could play my drums through a very difficult time. My stepdad managed to give me my Christmas present... before passing away a day later.
I returned the pedal shortly after and I explained the situation. Naturally, I cried and Phil was a huge source of comfort. It is very clear to me that this is not just a business, but more like a community or a family. I was incredibly overwhelmed by Phil's kindness and I will never forget his kindness towards me.

Thank you Phil and all the staff at Drum One. You truly are a credit to the music community and I will absolutely be returning for any drumming needs I have. You all absolutely rock x

3 January 2026
Unprompted review
Rated 4 out of 5 stars

The interaction with the store's team…

The interaction with the store's team was excellent and efficient. I purchased a custom Legacy of the Royals snare drum along with a few other products, but there was a problem with being charged double VAT. The store swiftly fixed the situation (thanks to Craig). The products are top-notch and were packed with great care and security. The staff is incredibly friendly, helpful, and quick to answer any inquiries, offering superb customer service. This store is outstanding, and I highly recommend it!

31 December 2025
Unprompted review
Rated 5 out of 5 stars

These guys care.

I’d been trying to get my son a BDC snare drum for Christmas. But the model he wanted was out of stock everywhere. I’d repeatedly called a number of competing retailers to get an ETA on new stock, but they just weren’t interested - one promised to call back three times and they still haven’t. Then I called Drum One - obviously too late for Christmas, but they said they’d do their best to get one from BDC as soon as they could. Guess what? The drum arrived by FedEx in time for Christmas Day. Open and honest about availability, good price, good comms, great delivery. Perfect service. Thanks guys.

17 December 2025
Rated 5 out of 5 stars

Joey Jordison Signature

Browsed online, selected the Pearl Joey Jordison Signature Snare which was one of the best prices on the net for that model. Paid and received courier notification and was delivered safe and sound the next working day! Amazing service from Nicko McBrain’s Drum One! Thankyou! 🤘

21 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look