DX Reviews 155,347

Radiator arrived with damaged packaging and missing foam end protections. Checked panel wasn’t damaged. Unable to fully check with drivers still present until plastic wrapping and cardboard ends remov... See more

I was in receipt of a delivery of some quite heavy gym gear today and DX were the courier. The DX experience was overwhelmingly positive. I received a text a few days prior to the actual delivery a... See more

I ordered a Chicago leather chair from artico interiors who use DX couriers. The updates about delivery were fantastic...text and email, live tracking available then a telephone call when 10 mins fro... See more

Their communication is abysmal but the delivery guys were excellent. My delivery should have happened on Friday. DX knew by 8am that the item was 'left off the van' but nobody told me. They don't deli... See more

Two text updates received which confirmed timee slot the day before and morning of delivery. Mattress was delivered within the window given. Delivery chap was very pleasant and asked where we wanted i... See more

Really helpful having the live tracking update to see exactly when the sofa would arrive. Delivery guys were friendly and brought both packages into the living room. Really straightforward to unpa... See more

Third or fourth time ordering from DUSK, and I got DX as my delivery company. I honestly can’t say a bad word. I ordered a sofa and the cardboard box was too big to fit through my outside doors.. Sinc... See more

They just didnt pick up - no email, no text, nothing! Parcel still waiting in reception and may not reach our client in time if they don't pick up. No phone number to call just a stupid chat-bot that... See more

The communication from purchase to delivery. Josh and Steph were very helpful and delivered my large 5 boxes through into my home and placed where i wanted them, as my partner had broken his leg and c... See more

I had an interaction with DX recently where the staff member addressed me as 'young Sir.' It might sound like a small detail to some, but I’ve been going through a very difficult period in my life, an... See more

The delivery on tracking shows the van in village for well over an hour, an hour before the first expected time but no call from the driver as one recent reviewer had. Useless. The delivery of the sam... See more

Delivery was o.k. However the crew refused to remove the old mattress despite having paid for that facility. Crew had no hygienic bags/facilities to accommodate the old mattress. Further, the person... See more

Driver gave me a call to say on the way, the tracker is a nice touch, highly informative. Guys showed up dropped off the parcels with effeciency and speed. Quick friendly chat, took pictures of the de... See more

The delivery guys, Hamza & Saim, phoned to say they were 10 minutes away. I didn’t think I would get back home in time but they kindly waited the couple of minutes as I literally ran up the road ! I... See more

Although arriving outside the two hour slot the couriers kept us in touch with calls. I asked them to remove shoes as I had light coloured carpets. This one guy did remove his shoes without fuss and r... See more

Considering I paid a lot for “2 man delivery” only one was going to bring it inside until I mentioned that I wanted upstairs. I had to ask for them to wear shoe covers, it wasn’t considered. They didn... See more

OUR GOODS WERE DISPATCHED SPEEDILY from Thompson and Morgan. DX communicated with us pre delivery by email, text and telephoned when close to our address. Very efficient. Adrian and Jordan were polite... See more

The delivery for one item was on time, however another delivery is late. Besides that, on the website when choosing delivery it states that the delivery employees will place the item in what room the... See more

I'd leave a ZERO star. Driver left a card without ringing the bell. It's an important delivery I needed for work. When you call all you get is an automated rescheduling for the next day. This is u... See more

Recieved call to sat the delivery would be 15mins. Both guys asked where i wanted delivery left- one taking off his shoes to step onto my carpet liked that (the other guy didnt remove as he wasnt on... See more

Had a 2 man delivery today, Abeid and Monsoor were fantastic. Had a text before the weekend to give me an estimated delivery time on the Monday. Delivery was slap bang in the middle of the estimat... See more

Great service with regular updates throughout and live tracking of where our delivery was. And the driver called when they were 10 mins away. The drivers were friendly and polite, and carried all the... See more

Absolutely lovely people, even took there shoes off so they didn't get the carpet wet as the weather is terrible today, I didn't even ask them too they just did it themselfs and helped take the boxes... See more

Had delivery of a Kingsize bed (flat packed) today . Both delivery men were very patient, pleasant and friendly towards myself & daughter as we were delayed a few minutes to receive the order due to... See more

The drivers (Manpreet & Rana) arrived right on time, were polite and professional, and even took their shoes off without being asked. They handled the Otty mattress with great care—even though it’s a... See more

The tracking has not been updated since last Friday. But separate message saying delivery today. No time stated. So just sit in all day?? Tried to contact customer service and phone number just ringin... See more

Lied about attempting delivery saying that they couldn’t access the property. They never even tried. I’m certain they just say this to massage the figures so it doesn’t look bad on them, hopefully th... See more

Pete & his colleague ( im so sorry had forgotten name) were exceptional They were so kind enough to drag that HUGE humongous box into my home, mind it the spaces were so narrow & a challenge! Yet at... See more

Very good service. Appreciated the real time tracking and call before delivery. Two men delivered the mattress to our room of choice. Pleased that they were happy to take shoes off prior to coming int... See more

Follow up to my previous review of DX. I have still not received my parcel it is 3 days overdue and no help from the so called ‘customer helpline’. They gave a feeble apology and promise of help to... See more

Both men were courteous and respectful. One donned shoe coverings on entering house, the other removed his boots. They apologised about the delay (major road closures in this area). There was a hole i... See more

Not great hearing bangs in the van when unloading your goods or seeing them on a wet road, knowing they're coming into a house with new carpets. Surley a tail lift would be more practical when deliver... See more

Driver wasn't overly helpful in leaving heavy box with us. Wife has had a c section so cannot lift things but didn't really help, just left inside the doorway, leaving her to have to move it... More c... See more

Lovely team although packages not strapped down in van so potential for damage. Heavy package - lww wear delivery guy had to promp newer asst to place down gently but good to see guidance given. No up... See more

I received a message the day before delivery stating I would receive a phone call 60 minutes before my mattress is delivered. This would of been really helpful however I didn't receive a call hence th... See more

Worst courier i have ever encountered ! They are not flexible to customers needs , i work nights & was told that they couldn't arrange an afternoon delivery & instead they came earlier & earlier each... See more

I've already sent in one complaint weeks ago about the first failed delivery. I reordered the same item and again today i got a notification of delivery to the wrong address. I haven't been able to re... See more

Absolute shambles. Awaited delivery as planned for 31 Dec…..nothing, no update…nothing. Kept checking for update on Amazon…..nothing until today 2nd January…..stated package now due 6 January……..this... See more

I've received mixed msgs regarding my delivery. First that the delivery will be happening on the scheduled day, then that it won't and that I will receive further information. I never received any fur... See more

Delivered my second parcel to a neighbour (they lost the first one) while I was waiting at home, left outside in full view from the street and sent a txt to say parcel delivered. Problem being, deliv... See more