Embroideryforlove Reviews 99

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Consumers expressed mixed feelings about the product and its quality, with no strong consensus. Some people are happy with the items received, describing the fabric as soft and the stitching as perfect, while others report that the items look nothing like the photos online. People report negative experiences with the delivery service and refunds. Many costumers complain about late deliveries, especially around holidays, and some even had to pay extra for delivery. Regarding refunds, consumers express dissatisfaction with the options provided, such as small partial refunds or having to pay for return postage.

Based on these reviews

Rated 2 out of 5 stars

To be fair, quality of the product is actually decent. However, they have changed my little girls hair colour from blonde to dark brown. Looks nothing like my daughter unfortunately. I looked at... See more

Rated 2 out of 5 stars

Sadly this item looks nothing like it does online. The hoodie itself isnt too bad quality however the so called picture of my husband and baby is shocking! Makes the whole hoodie now look cheap and... See more

Rated 4 out of 5 stars

After reading reviews on here I was really worried I’d made a mistake and wasted my money. However, I was pleasantly surprised when it turned up. The stitching is lovely and much better quality that I... See more

Rated 4 out of 5 stars

I read a lot of negative reviews here but actually I am very positive with the result I got! The stitching is great and just like expected. Only reason I didnt give 5 stars is because shipment took a... See more

Rated 1 out of 5 stars

God I wish I'd stumbled across these reviews earlier 😭 so guttered got my partner a t shirt for fathers day- one of his hands is backwards so its not wrapped around our baby and looks absolutely stup... See more

Rated 5 out of 5 stars

I purchased this as a gift for my wife, and she was thrilled with it. The embroidery turned out beautifully and matched the photo I provided perfectly. The sweatshirt itself is soft, comfortable, and... See more

Rated 1 out of 5 stars

I'm disappointed with this company. My order is incorrect and I have tried to reach out and get an exchange. I'm having the hardest time trying to communicate with this company. "MOM" is supposed to b... See more

Rated 5 out of 5 stars

Bought this for my mom, and she was absolutely thrilled! The glitter embroidery is just enough sparkle without being overwhelming. It's soft, comfy, and looks amazing on her.

Rated 1 out of 5 stars

Ordered on 10th December and still not recieved any tracking details. Had replies which sound like they have been created on chatGPT and offered 5% refund when it arrives (if or when that happens). Wi... See more

Rated 1 out of 5 stars

Ordered December 4th. Paid a total of $68. Arrived December 31st. After I was told it would be delivered in 3-5 business days. Communication was horrendous, tracking was in Chinese and not updated reg... See more

Rated 1 out of 5 stars

I ordered and selected a large in my order. When I reviewed my order it reflected as an small I immediately noticed them. They returned with our company policy is non refundable. When I reviewed the... See more

Rated 1 out of 5 stars

I'm waiting 1 month and 8 days already and still no information about my order they took the money but to give information, no , because for what ? !! Sending emails 5 times and still teh same E-Ma... See more

Rated 1 out of 5 stars

I ordered three items well before the holidays and only two items were delivered. I’ve been going back and forth trying to get a replacement, refund, or find the missing item after being told it would... See more

Rated 5 out of 5 stars

Just received my custom embroidered hoodie, and wow! The stitching is perfect and the fabric feels really high-end. I ordered one for my daughter's birthday, and she was over the moon. I'll definitely... See more

Rated 1 out of 5 stars

Do not order from here!!! They sent me a completely different style. They refused to acknowledge the mistake, refund or send a new shirt! The description of your order lists all styles so when you cha... See more

Rated 1 out of 5 stars

I didn’t receive my order for ages, then I started receiving emails from them about how to ‘resolve my complaint’ even though I hadn’t contacted them, so I checked them out and found this page and r... See more

Rated 5 out of 5 stars

I'm really impressed by how fast my order was handled! The sweatshirt arrived right before my dad's birthday, and he absolutely loved it. It was the perfect gift, and the timing couldn't have been bet... See more

Rated 1 out of 5 stars

Paid for the expensive shipping to insure item arrived before Christmas, was assured by customer service it would be, it arrived 4 days after Christmas was told id be reimbursed for the normal del... See more

Rated 5 out of 5 stars

I ordered this sweatshirt for my mom's birthday, and she literally cried when she opened it. The embroidered portrait looks just like the photo! Beautiful quality, soft fabric, and such a meaningful g... See more

Rated 1 out of 5 stars

You send a photo of your pet and they do not create a custom design for a sweatshirt based off that photo They just select a random cat or dog sketch that they have on file and it looks nothing like y... See more

Rated 1 out of 5 stars

The ad for Embroidery for Love is extremely misleading. I later discovered the company is based in China, which makes exchanges practically impossible. The item I received looked nothing like what... See more

Rated 1 out of 5 stars

Its been 16 days I am waiting for my order and the customer service keeps on going back and forth saying there is an issue with the delivery and that it could've been lost during transit. They offer 5... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!! 1st my order arrived late - this is when I realised that it was actually coming from Hong Kong! My own fault but when looking on the website it makes out it’s American... See more

Rated 1 out of 5 stars

AVOID! AVOID! AVOID! I ordered from thr UK, to be delivered to America. Order was delayed, then delivery was delayed, did not arrive on Father's day, out for delivery, then they didn't deliver, have n... See more

Rated 1 out of 5 stars

😡😤Do not buy! Scam! Fraud! The description on Instagram and the website is misleading. Negative comments are deleted on Instagram. - Very long delivery time (over a month), not as adverti... See more

Rated 1 out of 5 stars

Do not order from this company absolutely shocking, I have been back on forth with them since the start of December. Placed an order and paid extra delivery for guaranteed delivery in time for Christ... See more

Rated 1 out of 5 stars

This website is a scam!!! Do not buy it. I don't understand how they are allowed to sell the products. Their promise shipment date is not followed at all. When you email them to ask them to cancel the... See more

Rated 1 out of 5 stars

The company is not USA or Canada based as it portrays itself, caused massive Father’s Day delivery delay due to this. When I disputed the charges because customer service is crap and didn’t keep my sh... See more

Rated 4 out of 5 stars

I ordered about a week before fatheres day after seeing and ad on Facebook. I checked Trust Pilot after placing my order and was really nervous after the host of negative reviews. A few days after ord... See more

Rated 5 out of 5 stars

This sweatshirt exceeded my expectations! The fabric is so soft, and the embroidery looks gorgeous. I gave it to my mom for her birthday, and she couldn't stop talking about how thoughtful it was. Per... See more

Rated 5 out of 5 stars

Content: I bought this for my mom's birthday, and she was so emotional when she saw it. The embroidery was perfect, capturing every little detail. She says it's her new favorite sweatshirt now.

Rated 5 out of 5 stars

Really happy with how this turned out. The portrait stitching is subtle but detailed, and the sweatshirt fits exactly as expected. Great quality overall.

Rated 1 out of 5 stars

Placed an order for father's day on 5.6.25 after seeing an add on Instagram. I still have not received my order and I don't think I ever will. I have constantly checked the status of my order and has... See more

Rated 1 out of 5 stars

This company is terrible. Ordered a t-shirt for father's day and it came with a hole in it, when reaching out to them they first told me to pay shipping fees for a new one (which was more than the sh... See more

Rated 1 out of 5 stars

Don’t purchase from this company!!!! I purchased 2 shirts with designs for Father’s Day and when I received them one of the shirts had these white marks across it that looked like it was made from m... See more

Rated 1 out of 5 stars

I ordered a custom sweatshirt for my husband for Father's Day. In short, this order took almost 1 month to get to me. The order arrived 1 week after Father's Day. The text was slightly wonky,... See more

Rated 1 out of 5 stars

I sent in a photo expecting high-quality results as advertised. The embroidery looks nothing like the photo, and the sweater quality is poor. The color I received is different from what I chose. I wis... See more

Rated 5 out of 5 stars

Upon being very skeptical of the company and worried I had fallen for a scam. I want to say customer service was amazing. The product was amazing and I am very pleased with the results.. tracking can... See more

Rated 1 out of 5 stars

Do not order from here. I ordered my product 1 month ago - it hasn’t arrived but I’ve received a delivery note saying it’s been delivered. I have received no product. And received no expected delivery... See more

Rated 1 out of 5 stars

Wish I would have read the reviews beforehand. Ordered for Father’s Day and expected it to come a couple of days late. Weeeeks late!! And then to top it off, the A in DAD is a photo of the three... See more

Rated 1 out of 5 stars

Ordered something weeks before Christmas, with the guarantee tjat it will arrive before the day. Its now January 6th and I still dont have what I ordered. I have asked for my money back, which... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

99 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bought this for my mom

Bought this for my mom, and she was absolutely thrilled! The glitter embroidery is just enough sparkle without being overwhelming. It's soft, comfy, and looks amazing on her.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

I'm disappointed with this company

I'm disappointed with this company. My order is incorrect and I have tried to reach out and get an exchange. I'm having the hardest time trying to communicate with this company. "MOM" is supposed to be printed in red glitter. But I got, "MOM- Red Glitter" written out on my shirt.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Triple check your order and specifics. Items change.

I ordered and selected a large in my order. When I reviewed my order it reflected as an small I immediately noticed them. They returned with our company policy is non refundable. When I reviewed their policies it shows they show a fee to exchange for size issues or quality. They did not offer this or to resolve the issue.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible!

So disappointed with my purchase from this company. It took over 2 months to receive my order and the quality was so poor. Customer service was awful. What a frustrating experience. And waste of money.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Just received my custom embroidered…

Just received my custom embroidered hoodie, and wow! The stitching is perfect and the fabric feels really high-end. I ordered one for my daughter's birthday, and she was over the moon. I'll definitely be coming back for more!

9 October 2025
Rated 1 out of 5 stars

This company needs to be taken down !

This company needs to be taken down !! It's a scam , I ordered 5 weeks ago and the amount of times its being shipped its unbelievable, I have had over 25 emails with them and still no refund or top , I now have said just want my money back and still no refund, its so wrong .

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Awful Customer Service

I ordered three items well before the holidays and only two items were delivered. I’ve been going back and forth trying to get a replacement, refund, or find the missing item after being told it would be expidited to me…beyond annoyed. I love the items that were delivered but the customer service sucks and I’ll be disputing this with my credit card if it’s not resolved this week.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered something weeks before…

Ordered something weeks before Christmas, with the guarantee tjat it will arrive before the day. Its now January 6th and I still dont have what I ordered.

I have asked for my money back, which has not been sent to me.

Disappointing and rubbish service.

This site needs to be taken down.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company…

Do not order from this company absolutely shocking, I have been back on forth with them since the start of December. Placed an order and paid extra delivery for guaranteed delivery in time for Christmas. They have only just sent tracking details for them to say estimated delivery on the 15th of January!!

6 January 2026
Unprompted review
Rated 1 out of 5 stars

I'm waiting 1 month and 8 days already…

I'm waiting 1 month and 8 days already and still no information about my order they took the money but to give information, no , because for what ? !!
Sending emails 5 times and still teh same E-Mail about discount and blablabla
Don't order anything from them , and the service is terrible!!!!!😡😡

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing so far

Ordered on 10th December and still not recieved any tracking details. Had replies which sound like they have been created on chatGPT and offered 5% refund when it arrives (if or when that happens). Wish I had done my research on them before ordering.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

Ordered December 4th. Paid a total of $68. Arrived December 31st. After I was told it would be delivered in 3-5 business days. Communication was horrendous, tracking was in Chinese and not updated regularly, only offered a 5% credit toward my next purchase “NO THANK YOU “! Communication, when given was broken English. Embroidery colors were not as requested and they have the audacity to “tip themselves “ even when you decline doing so. DO NOT ORDER, THEY ARE THIEVES”!

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Use someone else youll wait forever then get the wrong thing

Paid for the expensive shipping to insure item arrived before Christmas, was assured by customer service it would be, it arrived 4 days after Christmas was told id be reimbursed for the normal delivery as that is what I recieved then didn't get the money back. Then made them aware they done the wrong design (outline instead of embroidered picture) an was told that's what I ordered- it is not. Overall a massive waste of money & time dont use them. The jumper quality was okay but redundant since you cant see the actual personalised photos (they've done black on black)

Sizing is completely wrong arms dont even go to the wrist

They are completely refusing to take the item back or refund me an are trying to justify it by giving me 15% off a next order? Like I would EVER use them again

29 December 2025
Unprompted review

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