Emma Sleep UK Reviews 52,473

Don’t pay extra for removal of old & delivery into specified room - placed dirty box on divan bed frame (fabric covered) & no help to unbox. Spent more time & care packing & removing old mattress. C... See more

Unfortunately I’m unable to get on with the Emma sleep mattress. I managed 3 nights with very little sleep and getting up in extreme pain. Having slipped a disc over 20 years ago, I’ve never experienc... See more

Possibly the worst customer service I've ever experienced. They don't reply to anything. I received an email saying it was 'not to their standards' to not respond for 8 BUSINESS HOURS, and here I am... See more

I was given three delivery dates which to choose one and the day before an estimated slot when delivery was coming. The lovely lads carried the mattress etc to the room of my choice. The mattress is t... See more

Had the new mattress and pillows for around 1 week and already noticing the different with comfort, quality of sleep and back pain. Delivery was within the predicted window upon ordering and easy to... See more

I ordered two Emma pillows over three weeks ago, but they’ve clearly decided to sleep in, because there’s still no sign of them. Each time I ask for help, I get another auto-generated apology, al... See more

Absolute shambles had a super king mattress and started to sink and not bounce back, Emma say we don’t do that one anymore but will send you equivalent. Well what a joke the mattress does not fit the... See more

The mattresses have multiple issues with Inconsistent manufacturing. They're not long enough so pillows fall down the back. The new one is not as thick as the old when replaced. The corners collapse.... See more

We purchased the mattress more for my wife because she has trouble with her back, she seems to be having better sleep now and finds it comfortable! Although the price is a little higher than most man... See more

Very happy with the mattress. Unfortunately however Emma are not great at getting the item send out and delivered. I feel that taking 2 weeks to deliver a mattress is to long. Emma customer service is... See more

Experience so far not great. Placed an order advised 3-7 working days. The website advises delivery is taking place from the year 2001 - which is confusing. Spoke to customer service and was met wi... See more

Still waiting on a refund for a return that started over 8 weeks ago. Emma customer service reps keep passing the buck, no one from the “accounts” team has contacted me to further assist. I’m owed ove... See more

Great company to deal with!! We had to return a mattress as it just wasn’t firm enough( purely a matter of taste, nothing wrong with the mattress) and within 24 hours we had our refund!! They sent lo... See more

Our family has had our Emma mattresses for six years. We love them. (Some futon-accustomed visitors find them a bit soft, but they are perfect for us.) Today I had a very pleasant and productive cust... See more

We have been looking for a mattress for a while and we’re getting tired of the complexity and high prices recommended. We visited Emma’s shop at Westfield and Hazael was a breath of fresh air. He was... See more

Not even got my product yet. I’m still waiting, now past the date due to be delivered with no order update. Money taken when order placed however. I’m currently chasing the whereabouts of my weighted... See more

Very happy, ordered 3 mattresses, all arrived within timeframe. Only had them for a fortnight, but very happy so far, our first foam type mattress rather than traditional springs. Would recommend, ord... See more

Bought a hybrid mattress and love it!! Mines the temperature control one and even though I had a week of backache while my spine realigned to proper support I’m now so comfortable after just 3 weeks!... See more

Next day delivery after ordering. Delivery driver delivered into the house. Took a while to figure out how to unroll the mattress, use of coloured sticky tape rather than tape the same colour a... See more

It all started with the liar seller who misled about the delivery. I specifically warned the seller in Emma Westfield by saying, "I didn't move to the property yet" he said he could keep it in the sto... See more

Have to say customer service was exemplary all the way. Got in touch after sagging mattress was causing back problems after about 3 years. After sending in proof of the sagging was offered a replaceme... See more

The mattresses are awful quality, don’t fit the beds properly so you lose out on bed space, softer in some parts than others, AI generated customer responses that are unhelpful. Has given me a bad bac... See more

Everything from order to delivery has been exceptional. Unfortunately had to return mattress as was not comfortable which was easily arranged. However as I now have a new credit card for the refund &... See more

I've never spent nearly £50 on a pillow before but decided to invest this time, having not changed my Dunelm pillow for several years. I have to say, having used my new pillow for about 2 weeks now... See more

It was easy to order the mattress and was actually delivered 2 weeks earlier than agreed, which was not a problem. However, my sleep pattern is still not as it should be but it is slightly better tha... See more

Bought Emma product via Groupon and both parties keep talking in circles and pointing at eachother…. The mattress has a very strong chemical smell which is not ok by default and definitely not as its... See more

This is the worst mattress I have ever slept on. No position is comfortable. I keep waking up each night every hour or so. My hip pain is the worst it’s ever been. Have to see a physiotherapist.... See more

LIES: information requested provided the same day. They have made zero contact to try to resolve as stated below.q Bought a mattress topper. It doesn't stay put on the bed. Supposed to have two d... See more

Mattes very good, pillows very good, Duvet….. hell. I don’t know why sadistic idiot thought 4 tiny clips in each corner was enough to keep the blanket together was a good idea. It’s either incom... See more

This pillow was recommended to me by my brother. I was a little sceptical as I hadn't had much success with finding a comfortable pillow before now. Being able to remove pieces until I find my comf... See more

Good website easy process and swift delivery. I've only purchased pocket sprung mattresses on the past so was sceptical about memory foam alternatives. However after 3 weeks of great sleep I'm impress... See more

A great otterman bed to match our mattress.. the quality of this bed is superior to other beds we looked at before buying this one.. The only small criticism is no instructions were supplied with the... See more

When ordering a mattress online it’s a big risk as to have not tested it out. The first few nights (after leaving the 72 hours do full expansion) it felt uncomfortable for 2 days but after reassuring... See more

Easy buying experience from start to finish. Site easy to navigate, easy to compare different mattresses. Prompt delivery with good tracking, arrived spot on time. Mattress well packaged and arrived i... See more

Unfortunately the mattress is far too soft and my husband and I have both developed back pain since this mattress arrived two weeks ago. Customer service was initially very slow to respond to my compl... See more

Item delivered in damaged packaging that looked like it had been opened then repacked. Item inside damaged with marks over it. Over 2 weeks dealing with customer service for a replacement. Will neve... See more

I have experienced lower back pain for several years. Within 2 to 3 weeks after switching to my new Emma mattress my back pain has significantly reduced, almost no pain now. I also sleep better, no l... See more

speedy service ordering a replacement mattress from another supplier, easy to open mattress. the standard classic mattress reached its optimum height very quickly but left overnight anyway. From the f... See more

It is really no stars, just over 5 years old only 1 sleeper sagging and most uncomfortable, edges also gone so my view is German junk same as in Aldi middle aisle . Havehad talks with EMMA customer... See more

If I could give zero stars, I would. A truly awful company. No customer service. No customer support. Can’t get a phone call answered. Can’t get emails answered. Chat facility useless. Constant moving... See more

Terrible service. Three weeks without any update on my delivery, and still no end in sight. I’ve been repeatedly cut off during phone calls, and the call centre is dreadful. Despite sending multiple m... See more

Mattress hasn’t arrived despite an email stating that they are ‘confident it will arrive by 31st Jan!’ This landed in our inbox on 3rd Feb! Despite chasing up and being told they will get back to us w... See more

Helpful CS, did not sleep well the first couple of nights(the transition from foam to hybrid took a bit of getting used to). Must be a divan type base. Bought a new metal bedframe for this mattress, t... See more

After consideration and expensive search we choose Emma medium firm and are very satisfied with it.so much that we spending now more time in bed than anywhere in house. All of our uncomfortable sleeps... See more

This is the 3rd Emma mattress I have brought for the family I wouldn’t buy any other, so comfortable definitely sleep better with an Emma mattress and Emma pillows highly recommended. We have just bro... See more