Equilaw Reviews 4,397

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the staff's helpfulness, patience, and clarity, especially when dealing with complex issues. Many reviewers specifically mentioned individual team members who provided exceptional support, clear explanations, and regular updates throughout the process. People felt well-informed and valued the prompt responses to their questions, with some noting that their calls were always answered with up-to-date information about their case. Consumers consistently highlight the professionalism and efficiency of the service. The company's ability to handle cases smoothly and keep clients informed at every stage is a recurring theme. Reviewers also commend the user-friendly experience, noting that the staff ensured they fully understood each aspect of the deal. The quick response times and proactive communication from the case teams were greatly appreciated, making the entire process feel seamless and stress-free for many.

Based on these reviews

Rated 5 out of 5 stars

Very good experience as part of Equity Release and paying my 25yr (defaulted) mortgage off. My connections were Emily Yong, and case manager Bethany Timms. Their phone reception team are also very goo... See more

Company replied

Rated 5 out of 5 stars

Equilaw has provided a very professional service for our equity release. We were informed and updated on every stage and the transactions were completed promptly on the expected date. We would like to... See more

Company replied

Rated 5 out of 5 stars

Although quite long winded, understandably as checkers should be thorough, we were informed and guided all the way through the process by Eva Cojoc. No issues, all meetings and appointment arranged... See more

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Rated 5 out of 5 stars

Hassle free, straight-forward procedure. Kept informed throughout. Very fair charges compaired to traditional "High St"solicitors. These people specialise so know how it all works. They turned our cas... See more

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Rated 5 out of 5 stars

TIARNA guided me through the whole experience with great patience and clarity at all times. I was impressed by the fact that anytime I called, the facts of my case were up to date whoever answere... See more

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Rated 5 out of 5 stars

Excellent quick and trustworthy Service especially from Ellie Davies + also Lilly. Very patient, no pressure. Would recommend your conpany to everybody. Thank you!! Also every aspect of the deal... See more

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Rated 5 out of 5 stars

Very happy with an extremely helpful and efficient Equilaw team who looked after me. Beverley Argent was the first contact, then it was taken over and successfully finalised by Isla Eddy. Both contact... See more

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Rated 5 out of 5 stars

The case manager at Equilaw, Harriet Clutterbuck, was most efficient and prompt in dealing with our business. She was very friendly and careful to explain the whole process in details, and made sure... See more

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Rated 5 out of 5 stars

We’d had a really poor start from our adviser - Camouse Financial Management, in what we’d been led to believe would be a straightforward process! Our frustration ended as soon as we were placed in t... See more

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Rated 5 out of 5 stars

My experience at Equilaw was great from day 1. From the initial call to final email everything was dealt with efficiently and professionally. They were always prompt with replies and understanding whe... See more

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Rated 5 out of 5 stars

With the suggestion from our financial adviser we chose Grace Dooner at Equilaw to provide the legal services in regard to equity release. Grace worked tirelessly throughout very much complicated iss... See more

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Rated 5 out of 5 stars

We recently used Equilaw to arrange equity release on our property From the beginning everything ran very smoothly and professionally. Our case manager, Bethany Timms, made sure we were kept complete... See more

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Rated 5 out of 5 stars

From the very start we had a great experience. Staff were reassuring, knowledgeable and able to answer all our questions. A home visit was greatly appreciated. The finalising and transfer of the monie... See more

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Rated 5 out of 5 stars

So pleased my Financial Advisor recommended using Equilaw. Big thank you to case manager Leah Wright wonderful to work with very efficient, professional and helpful. Every email was answered immediate... See more

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Rated 5 out of 5 stars

We have got to say that from start to finish, Equilaw were really on the ball with completion going through really quickly as far as we were concerned. At no stage did we ever feel the slightest ne... See more

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Rated 3 out of 5 stars

Far from proactive, I had to keep chasing them so they would then chase up the other solicitors which they did by email and, when that wasn’t responded to and I chased again another email was sent.... See more

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Rated 5 out of 5 stars

Equilaw are definitely the "go to" company for guiding one through the legal section of Equity Release. My Care Manager Leah Wright & all other members of staff with whom I communicated were so help... See more

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Rated 4 out of 5 stars

Our tablets not being the most up to date, the normal means of communication via email were not possible. Add on the lack of an efficient postal services here and the procedure probably took longer t... See more

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Rated 5 out of 5 stars

We dealt mainly with Leah, an extremely helpful friendly lady, where nothing was too much trouble! Leah processed relevant correspondence straight away, and kept us informed all the time, Leah is o... See more

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Rated 5 out of 5 stars

Ellie Davis took us through each stage of the re-mortgage process at a pace we were happy with. Was always available if we had any queries and dealt with matters efficiently and professionally. We wou... See more

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Rated 5 out of 5 stars

I dealt with Equilaw to arrange a lifetime mortgage. I was very pleased with their service and professionalism. In particular the two employees who dealt with my case. Ellie Davis and Lily Hieron have... See more

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Rated 5 out of 5 stars

My situation was not straightforward but Equilaw dealt with all aspects in a professional and understanding manner. Over the last few months, my case contact, Leah Wright was very helpful and kept me... See more

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Rated 5 out of 5 stars

Equilaw guided us through the process of releasing equity from our property. They made the whole process as seamless and as easy as possible. We had great help and advice all along from Emily Yong the... See more

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Rated 5 out of 5 stars

Right from the start until the end of the process we were kept up to date and the whole process was managed smoothly. Both Emily Smith the senior case manager and assistant case manager Lucy Wright w... See more

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Rated 5 out of 5 stars

Thank you Equilaw for your excellent service dealing with our equity release ,seamless from start to finish. Great communication, kept informed and understood each stage of process. Superfast respons... See more

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Rated 5 out of 5 stars

Leah our case manager was excellent - she was attentive and clear at all stages as well as being prompt and efficient at every step. All the people we had contact with from Equilaw were thoroughly pro... See more

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Rated 4 out of 5 stars

Many Thanks to Equilaw for carrying out the legal work for my equity release so quickly and efficiently. Thank you for clear, well presented and easily understood paperwork. A special thank you to... See more

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Rated 5 out of 5 stars

My Equilaw contact was Ellie Davis. I always got prompt answers to enquiries whether by phone or email. I liked the system of getting a text to confirm time of appointments the day before. As a blind... See more

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Rated 5 out of 5 stars

Equilaw were so easy to deal with for my equity release. Eva Cojoc phoned regularly to keep me up to date, was polite and professional and friendly too. She answered all my questions knowledably and d... See more

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Rated 5 out of 5 stars

Legal Sevice Experience We were updated at each stage by Eva Cojac who explained clearly what was happening,the next steps and expected timelines. Equilaws local representative,Janis Collins,was he... See more

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Rated 4 out of 5 stars

We were made well prepared in advance for the solicitor’s visit by Olivia Bond our case manager. The solicitor (Salem Bukhara)was very efficient. We were seen in a timely manner from our first c... See more

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Rated 5 out of 5 stars

As a first time user I struck Lucky, from start to finish I was impressed by the professional and friendly way the whole experience was handled. Leah was my case advisor and she kept me in the loop at... See more

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Rated 5 out of 5 stars

We had a financial adviser do our er for us which started on the 2nd march 25 and recently completed. Very smooth process, despite a little delay with the lender. I would like to thank Harry Lamb,Nic... See more

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Rated 4 out of 5 stars

The service provided by Equilaw was very thorough and handled extremely well. I would like to thank Eliza Evans who was assigned as our Equilaw solicitor for all her efforts in getting this task compl... See more

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Rated 5 out of 5 stars

We found Equilaw, professional, approachable, friendly. A very good experience. Ellie Davies and Maisie Hughes were Excellent. They kept me updated at every stage. Nothing was to much trouble. Tha... See more

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Rated 5 out of 5 stars

Equilaw were excellant due to the fact there were polite , well mannered , clear concise everthing you could wish for .Leah Wright has excellant active listening skills we completed before the dat... See more

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Rated 5 out of 5 stars

Equilaw dealt with the legal side of our recent equity release. we found them to be extremely thorough and professional throughout the whole process. we were kept informed of what was happening every... See more

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Rated 5 out of 5 stars

Just like to thank Equilaw for an excellent, professional service from start to finish; special thanks to Lily Hieron and Leah Wright for keeping me informed of all all next steps, bring polite an... See more

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Rated 4 out of 5 stars

The company was a little slow with getting things started at first, which was frustrating and slowed the process down by approximately ten days, which had a big and unnecessary impact on us. However,... See more

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Rated 5 out of 5 stars

Excellent service all the way through my Equity release plan . Tamzin Fletcher rang me from the start to my completion date , Everything was explained to me in great detail .The visit to my home by... See more

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Rated 5 out of 5 stars

Couldn't fault anything with Equilaw. Bethany was so helpful and went out of her way to help with any queries we had and got back promptly. Janine visited at home. She was very professional and very... See more

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Rated 3 out of 5 stars

Started off the process with 1 interest rate & due to the time the several different parties were taking my interest rates went up. Not happy about that at all. I had to tell them all that if rates... See more

Company replied


Company details

  1. #7 of 61 best companies in Conveyancer
  2. #8 of 58 best companies in Lawyer
  3. #17 of 152 best companies in Legal Services
  4. #5 of 42 best companies in Property lawyer

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Mr & Mrs BRIDGES

EVA COJOC AND EMILY YONG HAVE KEPT US UPDATED THOUGHOUT THE PROCESS WITH THEMSELVES AND AGE PARTNERSHIP. WE ARE VERY GREATFUL FOR YOU HELPING US THROUGH THIS BUSINESS.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Equilaw are very easy to deal with and…

Equilaw are very easy to deal with and were very helpful with our requirements.

12 January 2026
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Reply from Equilaw

Thanks ever so much for your lovely review and feedback. We're thrilled to have been a part of your application so thank you for choosing, and trusting, Equilaw.

Rated 5 out of 5 stars

Equilaw has provided a very professional service.

Equilaw has provided a very professional service for our equity release. We were informed and updated on every stage and the transactions were completed promptly on the expected date. We would like to thank Lily and Harriet for following up our case and making sure every thing goes smoothly.

9 February 2026
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Reply from Equilaw

Thanks ever so much for your kind comments and feedback. We're pleased to read we were able to deliver our usual excellent service standard. Wishing you every success and happiness for the future.
Equilaw Solicitors

Rated 5 out of 5 stars

Leah Wright at Equilaw was very helpful…

Leah Wright at Equilaw was very helpful and professional. I would definitely use Equilaw again. Also I have to say the staff were always courteous when I spoke to them over the phone.

3 February 2026
Equilaw logo

Reply from Equilaw

Thanks so much for your lovely comments and feedback.
We're thrilled to have been a part of your application so thank you for choosing, and trusting, Equilaw.

Rated 5 out of 5 stars

A SPeedy and professional company i would recomend anytime

The speed and efficiency of the company and in particular Bethany Timms who was brilliant throughout

6 February 2026
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Reply from Equilaw

Great news! We're pleased to have been able to complete your application so promptly. We'll be sure to pass your comments on to the team too.
Wishing you all the best,
Team Equilaw

Rated 5 out of 5 stars

Our experience with Equilaw was a…

Our experience with Equilaw was a positive one, Tamsin Fletcher dealt with us and along with other members of the team everything went well and efficiently.

6 February 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Thanks for your lovely review, in particular for Tamzin! We're pleased to read your comments and thank you for taking the time to share your feedback with us.
Kindest regards,
Equilaw Solicitors

Rated 5 out of 5 stars

Very good experience as part of Equity…

Very good experience as part of Equity Release and paying my 25yr (defaulted) mortgage off. My connections were Emily Yong, and case manager Bethany Timms. Their phone reception team are also very good and helpful. We did have a couple of small mistakes to correct - the fees estimate ("IT error") and my name spelling, but all addressed very quickly. Paid off my mortgage today. Adding, I've been badly affected by Long Covid post-viral illness, and so the patience and clarity have been very helpful; everything took a bit longer than usual. Thanks.

6 February 2026
Unprompted review
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Reply from Equilaw

Thanks for your lovely review and 5 stars. We're pleased to have been able to support your application to completion and thank you for taking the time to share your experience with us.
We would welcome an opportunity to work together again so please let us know if we can be of any future service.
All the best,
Team Equilaw

Rated 5 out of 5 stars

Phone calls are always polite

Phone calls are always polite.
Most of the work is done by email and are easy to follow.
The solicitor that came out to see us was very helpful and polite.

6 February 2026
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Reply from Equilaw

Thank you for your lovely review and 5 stars!

Rated 5 out of 5 stars

Excellent quick and trustworthy

Excellent quick and trustworthy
Service especially from Ellie Davies +
also Lilly. Very patient, no pressure.
Would recommend your conpany to everybody. Thank you!!
Also every aspect of the deal extremely well and clearly explained.

2 February 2026
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Reply from Equilaw

Thank you ever so much for your kind comments, in particular for Ellie and Lily.
We're thrilled to have been a part of your application and we wish you every success and happiness for the future.

Rated 5 out of 5 stars

My application was handled by Ellie…

My application was handled by Ellie Davis, the whole process was very straightforward and I was kept informed of progress all the way through. Customer service was second to none, big shout out to Poppy!!

26 January 2026
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Reply from Equilaw

Thanks for your lovely review and 5 stars. We'll be sure to pass your feedback on to Ellie and Poppy!
If we can be of any future service then please do contact us directly.
Best wishes,
Equilaw Solicitors

Rated 5 out of 5 stars

Kept me informed all the way through

Kept me informed all the way through

2 February 2026
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Reply from Equilaw

Great news! We pride ourselves on our communication so we're pleased to read your comments and feedback.
Kind regards,
The whole team at Equilaw Solicitors

Rated 5 out of 5 stars

Great service

Great service , very friendly helpful , and approachable throughout the process .

6 February 2026
Equilaw logo

Reply from Equilaw

Thanks ever so much for your lovely review and 5 stars!

Rated 3 out of 5 stars

The whole process was relatively…

The whole process was relatively smooth, apart from a mix up with some of the paperwork.

4 February 2026
Equilaw logo

Reply from Equilaw

Thank you for your honest feedback and review. We really appreciate hearing directly from our clients and appreciate you taking the time to share your experience.
Thank you again, and all the best
Team Equilaw

Rated 5 out of 5 stars

Lifetime mortgage Bethany Timms

The process was explained to us in a clear and precise way which made it very easy to understand. Bethany Timms kept us in contact with how the exchange was progressing and was a pleasure to talk to,answering any questions we had.

5 February 2026
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Reply from Equilaw

Thank you for your kind comments, in particular for Bethany. We'll be sure to pass those on to her too! If we can be of any future service then please do contact us directly. Otherwise, wishing you all the best for the future.

Rated 5 out of 5 stars

Excellent Equilaw

We would highly recommend Equilaw.
Our case manager , Marli Allen , explained the process in simple terms , this was done efficiently and much quicker than we expected.

4 February 2026
Unprompted review
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Reply from Equilaw

Thanks ever so much for your lovely feedback, particularly for Marli.
We're pleased she was able to support your application so promptly and efficiently.
Wishing you every success for the future from the whole team at Equilaw.

Rated 5 out of 5 stars

Legal Gold Class Service - Eva Cojoc, Equilaw

Eva Cojoc from Equilaw gave gold class customer legal service on my Age Partnership/Aviva Life Time Mortgage, with her mastery of legal knowledge, clarity of communication, with accuracy, speed, efficiency, right first time, engagement and confidence inspiring style. Thank you!

4 February 2026
Equilaw logo

Reply from Equilaw

Thank you for your kind comments for Eva and the team - we'll certainly pass those on!
We're pleased to see she was able to deliver our excellent customer service and that we have another satisfied client!
All the best,
Equilaw Solicitors

Rated 5 out of 5 stars

Very courteous and professional

Lucy and Lauren and other members of the team I spoke to were very professional helpful and my case was dealt with in a timely manner.

6 January 2026
Equilaw logo

Reply from Equilaw

Thanks so much for your lovely feedback and kind comments.
We're thrilled to have been a part of your application and if we can be of any future service then do let us know.
Best wishes,
Team Equilaw

Rated 5 out of 5 stars

Easy and very efficient

Easy and very efficient, Isla Eddy made sure we understood everything and was always very helpful and made the process easy and I would recommend this 100%. Thank you Isla.

30 January 2026
Equilaw logo

Reply from Equilaw

Thanks so much for your lovely feedback and 5 stars!

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