FinestCigars Reviews 334

Reply from FinestCigars

Nov 20, 2025

Dear Mr. Ng,

Thank you very much for your feedback, and we apologize for any misunderstanding experienced.

Upon reviewing your case, we verified that your new sales agent informed you on October 2025, that her personal business email was not functioning correctly, which unfortunately prevented her from receiving emails from any customers. She has kindly notified that, in the meantime, you may contact her through our general email address at [email protected] to ensure nothing is missed.

Regarding your tax payment receipt, we can confirm that it was acknowledged, and—as always—we have credited the corresponding reward points to your account so you can use them as a discount on any future order.

We appreciate your patience and your feedback. Please rest assured that your sales account manager is fully committed to handling your account with great care and attention. If you need anything further, we are always here to assist you via email at [email protected] or by phone at +1 (305) 330-4962.

We remain fully committed to our 100% satisfaction guarantee.

Thank you again for your feedback and understanding.


Sincerely,
Natalie
Customer Service team

Reply from FinestCigars

Nov 14, 2025

Dear Mr. Griffin,
Thank you for taking the time to share your experience with us.

We sincerely empathize with the frustration caused by the delay and the issues with your order due to local customs.

According to your account information, your order has been partially delivered and there's only 1 box pending to be delivered to you.

As previously shared via email, we have arranged a free resend of your order in accordance with our purchase policy and 100% satisfaction guarantee.

This new shipment is currently being processed and the tracking information will be sent automatically to your email once it has been shipped and scanned by the carrier. We have also provided the estimated delivery time frame for your convenience.

We truly regret that recent changes in local regulations have impacted your experience. While these circumstances are beyond our control, your feedback is invaluable and helps us continuously improve our services.

We thank you for being a valued customer and hope to assist you directly with any further questions or concerns.

Please feel free to contact our customer service team at [email protected].

Sincerely,
Delineth M.
Customer Service Team

Reply from FinestCigars

Nov 10, 2025

Dear Mr. Cingire,

Thank you for contacting us.

We appreciate your patience as we're currently handling a very high volume of emails and calls due to recent changes in import regulations in some countries.

We're very glad to know you successfully received your last shipment.

Please note as shared in previous communication, we're currently not processing new order requests to the USA until further notice, as we're currently mainly focusing on pending orders at this time.

We appreciate your patience and understanding at this time.

We value the time you’ve taken to share your experience, as it helps us improve our services.

You can contact us through our Customer Service channels at [email protected], all messages without exception will be answered as soon as possible as we offer a 100% satisfaction guarantee on all orders.


Sincerely,
Natalie
Customer Service team

Reply from FinestCigars

Oct 20, 2025

Dear Mr. Weiss,
Thank you for reaching out to us.

We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.

Please be advised that we have followed up on this situation and the Customer Service Agent that received your request has followed up with you via email to provide the expected resolution.

We truly value the time you’ve taken to share your experience, as it helps us improve our services.

Your loyalty is very important to us, and we sincerely appreciate it.

Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.

Kind regards,
Delineth M.
Customer Service Team

Reply from FinestCigars

Oct 13, 2025

Dear Mr. Underwood,


We truly appreciate you taking the time to share your experience and are very sorry for the inconvenience you faced with your July 2025 order. We completely understand how frustrating it must have been to deal with customs issues and the resulting delays.

We’re pleased to know that you have finally received your products through our free resend guarantee and are satisfied with their quality.

If you had to pay any customs taxes to have your shipment released, please feel free to share your tax payment receipt with us — we’ll gladly offer you reward points as compensation, which can be used as a discount on future orders.

We truly appreciate your patience and understanding regarding the recent customs regulatory changes that affected many U.S. deliveries. While we always strive to ensure a smooth experience, these regulations remain beyond our control as a company.

Thank you for being our valued customer and for your honest feedback. Should you have any further questions or concerns, please don’t hesitate to contact our Customer Service team directly at [email protected] or by phone at +1 (850) 364 4421 — we stand by our 100% satisfaction guarantee and are always here to help.


Sincerely,
Natalie
Customer Service team

Reply from FinestCigars

Oct 10, 2025

Hello Mr. Olivieri

Thank you for contacting us and informing us about this matter. We apologize for any inconvenience this may have caused.

Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.

We regret that you did not receive your August 2025 order due to issues with local customs and post offices. For this reason, we offered to reship the products in a new order. However, you requested a cancellation, which has already been processed and will be processed within 5-7 business days. You will be notified by email.

We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (800) 807 8526.

Our Customer Service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.

Sincerely,
Isnela Solís
Junior Supervisor

Reply from FinestCigars

Jul 28, 2025

Dear Mr. Khouzami,
Hope you're having a good day.

We truly apologize for any discomfort caused, as we understand how important it is for you to receive your products.

We would like to inform you that, unfortunately, your local customs did not allow the proper delivery of this order. We have also received your latest request, which we have responded to, and will continue to work with you directly via our email channel.

We truly value the time you have taken to share your experience, as it helps us become a better company for all our customers.

We appreciate your loyalty and would like to remind you to contact us through our Customer Service channels at [email protected] for further assistance, as we offer a 100% satisfaction guarantee.

Have an excellent day.

Delineth M.
Customer Service Team