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hers Reviews 6,296

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Consumers have expressed mixed opinions regarding the products. Some people mentioned the convenience of the service, particularly the online interactions, while others reported that they did not experience the expected benefits. A few users appreciated the regular check-ins and reminders, while some others mentioned experiencing unpleasant side effects. People have also expressed mixed feelings about the customer service. Some reviewers reported difficulties in reaching support and receiving conflicting information. Others appreciated the quick responses to their questions and concerns. A number of consumers reported issues with medication.

Based on these reviews

Rated 3 out of 5 stars

I thought there would be more follow up or checking in from staff. I understand Hers services a lot of people. When I do write in with a question, I feel like the response is more of a sales pitch to... See more

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Rated 3 out of 5 stars

I have had to stop the drug for a month…..I had a very severe case of the flu followed by sinusitis with vertigo….which impacted on my mobility, diet, and bowel regularity. I plan on restarting the... See more

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Rated 3 out of 5 stars

I wish I would have done trazodone or whatever that weight loss med is that starts with the t instead of semi-gluton I tried after my interview but they said that it wasn't for me I don't know how peo... See more

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Rated 3 out of 5 stars

Support is available if you ask, but once you pay, no support is sent to you except promotions for adding more services like blood work etc. I was expecting a weekly check in about first injections an... See more

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Rated 4 out of 5 stars

It is a convenient service for glp-1 medication/program. Hers has been consistent and responded quickly when I have messaged them. My only complaint is the glp-1 itself that it definitely slows your... See more

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Rated 5 out of 5 stars

The ordering process was straightforward and easy. Shipments arrived timely and were packaged well with cold packs and insulation. The included anti-nausea med turned out to be very useful as I did... See more

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Rated 2 out of 5 stars

Used the injectable GLP-1 for about 9 months in increasing doses. Lost 10 lbs at the beginning but don’t know if feeling nauseous with horrible heartburn was more the cause of the weight loss. Never l... See more

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Rated 4 out of 5 stars

Thanks for asking. I chose 4 stars out of five mostly because I’m optimistic about what comes next. I appreciate the communication and responsiveness in the app, plus all the resources. That said, thr... See more

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Rated 5 out of 5 stars

I am having success, along with my dieting and exercise, I’m down 25lbs. My program is helping with my appetite, I felt very hopeless before this. Providers reach out very quickly with responses for a... See more

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Rated 1 out of 5 stars

Scam. They didn’t even bother to check what I was trying to order. They sent me things that were dangerous drug interactions. When I asked for an alternative because I researched myself that these wer... See more

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Rated 1 out of 5 stars

A total bait and switch scam. The website advertised GLP1 medications but I was provided with an opioid addiction medication instead. They coupled it with some other pills that gave me anxiety and mad... See more

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Rated 4 out of 5 stars

I like how low key the company is while still asking how I'm doing. If I say I'm having trouble, even when it's just frustration at the slowness of the loss, I get personal and very quick responses.... See more

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Rated 1 out of 5 stars

Signed up by taking the quiz and was expecting to be able to actually TALK with a provider. Instead, they automatically "approved" me and then charged my credit card for the prescription. They asked n... See more

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Rated 5 out of 5 stars

Hers has made loosing weight much more manageable. The app helps you keep track of your daily exercise and eating patterns as well as the monthly check ups to see how you are feeling and if you are sa... See more

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Rated 4 out of 5 stars

After lossing 80 lbs on Weight Watchers and being stuck on a plateau for months, I decided to switch to hers. My body is probably in conservation mode so I've not expected a whole lot initially. So... See more

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Rated 1 out of 5 stars

Very disappointed and feeling unheard regarding meds. I am 3 weeks in have been hungrier than ever. Last week I injected 24 units. GLP-1 has not been working for me and I am changing companie... See more

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Rated 1 out of 5 stars

Totally false. Went through answered all questions. Advertising to be able to speak to real person. Option never came up. Wanted me to immediately pay for prescription but won’t say prescription inf... See more

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Rated 1 out of 5 stars

Response ws another AI bot response. Nothing has been resolved. They have not committed to refund. @forhers I was charged for a semaglutide order that has NOT shipped yet and I am trying to cance... See more

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Rated 1 out of 5 stars

Do feel the effects of feeling full & eating much less but have not lost any weight this week. Actually went up 3 pounds which emotionally is so heartbreaking to accept. Have not completed any movemen... See more

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Rated 2 out of 5 stars

I haven’t had any results thus far. I don’t even feel like I’m taking the medication. I think because I have been on the full dosage and this small amount doesn’t seem to have any effect on me whatsoe... See more

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Rated 1 out of 5 stars

Tried to reorder selmaglutide shots. 2 1/2 weeks of chats on your site with different people each time asking same questions about history only to have nothing sent or resolved. Now i have been withou... See more

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Rated 1 out of 5 stars

Doctors do not respond to chat. Requested to stay at lower dosage as it was working and wanted to minimize side effects. No response from doctor. Customer service did not help. Very disappointing.... See more

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Rated 1 out of 5 stars

I've been taking the injections since September of 2025, following all directions, following a high protein diet, drinking plenty of water, watching my sodium intake, walking 3 to 5 miles every day, g... See more

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Rated 1 out of 5 stars

THIS IS A SCAM. Do not start taking minoxidil until you speak with your PCP, there are some very serious side effects that Hers does not mention including weight gain, heart palpitations, and dramatic... See more

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Rated 2 out of 5 stars

The drug is working and the cost was lower than most as of last June when I started with hers. But.... The support, advice and any proactive recommendations are just not there. I've gotten more hel... See more

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Rated 1 out of 5 stars

I have been trying to get a old of someone to up the delivery of my next weight loss drug to arrive before 12/30 when I leave the country for 2 months, So far every avenue I have tried has failed.... See more

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Rated 1 out of 5 stars

this company is a waste of money. seek a different company. they don’t do proper consultations, the program doesn’t work and they refuse to give you any higher doses than 25 units which is less than t... See more

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Rated 1 out of 5 stars

Patient support contradicts each other. Lots of replies are copied and pasted from the info that you are already given without actually answering your questions. I was sent the wrong amount of medicat... See more

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Rated 1 out of 5 stars

Horrible, horrible customer service. They've been spamming me with emails and texts to check in every single day. Even though I've checked in multiple times and asked customer service to fix the issue... See more

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Rated 2 out of 5 stars

The website is hard to navigate. I only wanted to change or cancel the meal replacement subscription I started last month. I even went on the web to find instructions. They didn't work. Going to manag... See more

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Rated 1 out of 5 stars

The selection for oral meds are far and few between with Wellbutrin being the real only method they want to give . Along with tropamate both those involve the brain in someway . One being a seizur... See more

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Rated 1 out of 5 stars

After starting injection 3 weeks ago, I have only gained weight. I contacted support to suggest increasing my dosage(cause I had been on injections previously at a much higher dose), but was told I c... See more

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Rated 1 out of 5 stars

I tried the HERS weight loss pills for a bit over a month a had awful side effects. It started as a slight head ache and turned into a constant headache. My mind was foggy. I was constipated. A f... See more

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Rated 1 out of 5 stars

This time I contacted the company because the GLP one is not that effective. I started gaining weight while they agreed to increase my dose. They are making me wait a month to get a new prescription.... See more

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Rated 3 out of 5 stars

I'm early in my program/treatment with Hers. I like the support and quick response to questions and concerns. However, subscribers (patients) do not pay for a year's worth of GLP1. It's only 49 weeks.... See more

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Rated 1 out of 5 stars

stay away from this scam! i was prescribed medication that basically had me walking around with excruciating pain with terrible side effects for four days - my brain was fried, felt like i woke up fro... See more

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Rated 4 out of 5 stars

I have lost some weight; however, it may be because I have been intentionally scaling back my calorie intake. I'm not sure if it's the medicine. I did think my medication would cause a decrease in app... See more

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Rated 3 out of 5 stars

I am giving a three star only because i've only been taking The Hers vitamins of Minoxidil and Biotin for just about one month so I don't want to Jump the gun and give a great report and nothing... See more

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Rated 4 out of 5 stars

Until I hit the 3rd month (injecting 30 units), I was not having much luck. However, since starting the 30 unit injections (second one yesterday), things are better as far as not bouncing back and for... See more

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Rated 4 out of 5 stars

So far my weight loss treatment is successful. I gave it a 4* review only because my second shipment was a bit of a nightmare due to apparent delays. I hated having to stall my treatment but in the en... See more

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Rated 3 out of 5 stars

June 30, i mis-measured my dose, taking too much. July 1, 2025 I experienced nausea, vomiting, and dehydration due to not being able to keep water down. I fainted and fell at home 3 times that eveni... See more

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Rated 1 out of 5 stars

AT this point it's an epic fail for me. I've been trying to deal with an issue with getting a prescription, that i've explained to them at least 5 times in detail, but dealing with only an automated... See more

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Rated 1 out of 5 stars

Medication was ineffective. Did exactly what was required/suggested. Stopped taking meds after nearly zero results. Wound up paying for a new round. NEVER received an email saying that the new me... See more

Company replied


Company details

  1. Online Pharmacy
  2. Hair product shop
  3. Mental Health Services
  4. Online Prescription Medication Vendor

About hers

Written by the company

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.

Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.

We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.

Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.

hers

Written by the company

Hers is a women’s wellness company giving women convenient and affordable access to their everyday health products.
Hers wants to free women from traditional health issues and structures that hold us back from being our best selves. Hers has created a convenient and affordable way for women to challenge her most basic issues – sexual health, acne, aging, and hair loss. Shop hers for effective, prescription health products, take an online assessment, and get connected to a doctor who will prescribe your treatment. The products are promptly mailed to your door. Enjoy the freedom to access birth control, Addyi® for low libido, tretinoin cream for acne and anti-aging, and more from hers.

Hers Company Guarantees

From licensed medical practitioners available on your schedule, to highly affordable health & wellness product offerings, hers guarantees accessible solutions; you can’t have one without the other.

We offer direct, immediate access to physicians and treatment offerings with no minimizing of your concerns and an expedient delivery process. All of our doctors are licensed and board certified. Every prescription is reviewed by your doctor, who you can consult with on our HIPAA-compliant messaging platform 24/7. All products are offered at 50-80% off retail cost. We can ship all orders to a PO box. If your order is lost, stolen or incorrect, we will do our best to replace it. All submitted user photos and information is private and never shared for promotional purposes.

Contact info

3.4

Average

TrustScore 3.5 out of 5

6K reviews

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Rated 1 out of 5 stars

I was shipped meds too soon and did not realize I was Signed up for a subscription. I thought it was eight weeks of meds and that was it not eight weeks of shipments on and on for the year

I was shipped meds too soon and , that I was not expecting. I did not realize I signed up for a subscription for shipments every eight weeks. I thought I was just doing eight weeks and then I would decide whether or not to get another eight weeks that was not very clear and I did not start the meds immediately when you sent them because it was over the holidays so I waited until January 4 which I told you and nobody adjusted the shipping schedule so backed up with meds. Last Fri night come home for a vacation to find meds sitting there for two days that I was not expecting. Tried to get it straightened out since last Friday and it has taken until today to finally to hopefully get my refund. I will decide.if I will be back or not. Probably not Because I felt like these meds were shoved down my throat and sent much earlier than needed. I appreciate the last ditch effort to save the business but I’m not sure what I would be doing going forward. The customer service makes a lot of promises, but then there is no action they tried, but I’m sure they come up against road blocks as well. All I wanted was my subscription ship date adjusted by one month to be pushed out and they wouldn’t do it so that is probably going to cost them my business. No flexibility whatsoever. Sad you are letting the computers run a business and not people with customer service skills.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Always here...

There is always someone here to talk to and answer questions. Their response time goes from instantly to no more than 10 mins. Amazing! Nurses are helpful, professional and compassionate.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

This place is a Rip OFF don’t waste your money


The amount I was told to take has not changed anything.I have actually gained weight and my appetite has increased. I was told I won’t see any results until amount of dosage is increased. I want my amount increased considering I’ve gained weight. I received two vials with a very small amount of 2.5 mg/ml each which is a rip off for the amount of money I paid. I asked for more dosage since I was advised no results would show until it was upped and was denied. They tell you to take 8 units which shows no results. Results are only shown after being given enough for 40-60 units which they do not provide you enough with. I paid $650 for a very small amount which is a rip off! I want my money back! You guys ripped me off!!

I would like to get my treatment plan updated to reflex this higher dosage of 40-60 units each week since that’s what expected to show a difference. Thank you.


Dr. Marianne Hazlitt wrote:
Usually the 40-60 unit range is when you really start feeling the difference. You are on a very low dose. You can increase your dose per your plan every 2-3 weeks if tolerating to get quicker results rather than waiting the full 4 weeks between increases.

Erin Horton wrote:

Hi, my name is Erin, and I'm a member of your Care Team. Thank you for following up with us.

I've reviewed your recent messages and your conversation with the provider. I understand you'd like to update your treatment plan to a higher dosage of 40-60 units per week, based on the information that this is when you might start to feel a more significant difference. It makes complete sense to want to adjust your plan to one that you feel will be most effective for you.

Since this involves changing your prescription, I have forwarded your request directly to your provider. They will review your entire conversation, your progress so far, and your request for a higher dose to determine the most appropriate and safe next steps for your treatment.

NP Tomeika Ulett-Garcia wrote:

Hi,

I'm Tomeika Ulett-Garcia, a certified nurse practitioner licensed in your state. It is my pleasure to support you with your care today.

The prescriptions cannot be changed to this dose until you work through the titration that was provided.

Thank you,
Tomeika Ulett-Garcia, MSN, APRN, A-GNP-C

22 January 2026
Unprompted review
Rated 5 out of 5 stars

So many great qualities

The payment options are great. I also love all the great advice on the app. It is very reassuring that if I have questions, support is just a text away

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam Unauthorized Credit Card Charge

I submitted a request for more information and to see if I would be approved for one of their products. I communicated with a doctor who did not officially approve me, however, I received a shipment notice for product. I did not order the product and have not received any product. They charged my credit card $175 without authorization. I waited on hold for 29 minutes today for customer service and no one came to the phone. I have submitted comments on Instagram with no response. I am disputing the charge on my credit card and I am reporting them to the Better Business Bureau. I’m done.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Do your research

I would highly recommend reading the fine print of the agreement for this product if you have any kind of reaction or if the product is not working for you, you do not have an option to cancel. You have to pay upfront for six month supply of medication if at any point that medication isn't working or you need to stop taking it due to side effects you are stuck with the six month supply. The only option that they give you to change to a different medication is about four times more than what you originally paid. Definitely doesn't seem very patient forward. It was a very expensive mistake on my end.

1 December 2025
Unprompted review
Rated 2 out of 5 stars

Shipping of GLP 1 Meds was severely delayed

I signed up for the 6 month GLP1 medication and never received it. I signed up on 1/13 and waited weeks and I kept getting the same message that it was being filled but it had that status for 2 weeks. Every text message I got said it was being filled but it never shipped. Finally canceled my subscription on 1/27/26. Got a message on here from Hers saying they wanted my info so they could contact me but when I responded I never heard from them.

Hers: I have included my order number and my name is Anna Noma. Please contact me for resolution of this matter. You should be able to pull up all my info with my order number.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Not what I purchased with no response

I purchased the pill form of Wegovy. When I received my message about my rx at the pharmacy, it was not at all what I purchased. They were prescribing an antideprssant mixed with appetite suppressant. I immediately messaged my "provider" on the app, and the response said "Average wait time of 4 hours." Try 48 hours..then the response I received was they no longer sell that pill as of the day I bought it. So I requested a refund and have now waited another 2 days for a response. I worry I just wasted $850!!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

I’m trying to connect with someone and…

I’m trying to connect with someone and I have not had any luck. I have left message or emailed in regards to a problem I’m having with my account being locked out due to the wrong information being entered. And no response

1 February 2026
Unprompted review
Rated 1 out of 5 stars

I have not lost any weight in 6 weeks

I have not lost any weight in 6 weeks. I have cut calories as well as the shot.

10 February 2026
Unprompted review
hers logo

Reply from hers

Hi Bethanne,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 4 out of 5 stars

Communication

I have experienced excellent response to all my questions. I do wish I had better communication in why I am now getting my medicine every 8 weeks instead of every six months and that the vials would be so much bigger.

10 February 2026
Unprompted review
hers logo

Reply from hers

Hi Margaret,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 5 out of 5 stars

Easy to follow instructions

Easy to follow instructions, easy to reach providers when needed.

10 February 2026
Unprompted review
hers logo

Reply from hers

Hi,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 5 out of 5 stars

Reminders

Reminders, but not over the top constant communication.

10 February 2026
hers logo

Reply from hers

Hey Jimmy,

Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!

The Hims & Hers Team

Rated 1 out of 5 stars

Scam

Scam. They didn’t even bother to check what I was trying to order. They sent me things that were dangerous drug interactions. When I asked for an alternative because I researched myself that these were not good together, they refunded my money and didn’t offer me an alternative. I would not trust the providers. And the customer service is all AI. So, good luck getting a human to help.

10 February 2026
Unprompted review
hers logo

Reply from hers

Hi Alexis,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 5 out of 5 stars

I have lost almost 20 pounds in 8 weeks…

I have lost almost 20 pounds in 8 weeks that's why It Works

5 January 2026
hers logo

Reply from hers

Hey Barbara,

Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!

The Hims & Hers Team

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