Good variety of products, but my experience was mixed. Some items were overpriced and the store felt disorganized. Staff were polite, but not very helpful when I needed assistance. Its convenient, but... See more
Company replied
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See what reviewers are saying
Pocket sized shoulder bag. Genuine leather material , the bag is a cute pastel blue color. You can put a mobile phone. There is one inside pocket for cards and money. Thank you Galeria for the... See more
Company replied
Because I have seen a lot of negative reviews here, I think it would be totally unfair if I don't write this, my first Trustpilot, review. I ordered my dream smartwatch from Galeria with an amaz... See more
Company replied
I hope it‘s ok to write in English. I went to Galeria Kaufhof at Marienplatz in München on 23 December. Of course, it was very busy. I bought some items in the grocery section downstairs. I didn’t h... See more
Company replied
Company details
Written by the company
Galeria S.a.r.l.&Co.KG ist Deutschlands schönster Probier- und Entdecker-Marktplatz. Sowohl online auf GALERIA.de als auch in über 170 stationären Filialen laden wir unsere Kunden zu inspirierenden Einkaufserlebnissen sowie zum Ausprobieren ein. Jetzt kuratierte Vielfalt und Markenqualität in den Bereichen Damen, Herren, Kinder, Spielzeug, Wohnen, Technik, Sport, Uhren und Schmuck, Beauty, Taschen und Koffer sowie aus dem Premiumsegment zu fairen Preisen entdecken!
Contact info
Theodor-Althoff-Str. 2, 45133 , Essen, Germany
- 0201 / 977 97 977
- [email protected]
- galeria.de
4.0
Great
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good variety of products
Good variety of products, but my experience was mixed. Some items were overpriced and the store felt disorganized. Staff were polite, but not very helpful when I needed assistance. Its convenient, but not as enjoyable as it sounds.
1 July 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello! We are sorry to hear that we were unable to satisfy you during your shopping experience. Your feedback helps us to continuously improve and eliminate such issues—we therefore thank you for bringing this to our attention and hope to be able to satisfy you with an improved shopping experience on your next visit. Best regards, Your team at GALERIA.de
I hope it‘s ok to write in English.
I hope it‘s ok to write in English.
I went to Galeria Kaufhof at Marienplatz in München on 23 December. Of course, it was very busy. I bought
some items in the grocery section downstairs. I didn’t have to wait very long and the cashier was very friendly.
23 December 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
We are delighted with your 5-star rating! Your satisfaction is what drives us every day and is a great source of motivation. We would like to say “thank you” and “see you soon!” Best regards, Your team at GALERIA.de
Everyday thinking it is the last time
I think, Galeria has a lot of margin to improve. I go on a regular basis in kudamm, but it is really a sad view. There is no will to innovate, always the same stuff and this parking space is really horrible and expensive. There is possibility to spend less for parking,but workers do not help that much. The online shop is really outdated, nothing to do with a modern online shop. Please look what other companies do with their apps and shops and how many nice coupons and events they organize. I was for many years a Karstadt customer, but I am losing hope. This is 2025, not the 90s, you need to change your mind and approach to this business. This time I avoided to visit the shop at Christmas, because it is too sad for me to see how things are going worse e
9 September 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Unfortunately, a 2-star rating shows how dissatisfied you were with your visit to our store. We are very sorry about this and take your feedback very seriously. It is now even more important for us to find out more about the reasons for your rating so that we can improve our service. Please take the time to send us an email at “[email protected]”. We thank you in advance for your help. Best regards, Your team at GALERIA.de
Always good quality with lower price
Always eays to shop and always you find something in sale which has a high quality
29 December 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello, we are delighted to receive your 5-star rating—thank you very much! We hope you continue to enjoy shopping with us. Best regards, Your team at GALERIA.de
Product selection/variety is excellent
Product selection/variety is excellent. Staff is knowledgeable, courteous, attentive and helpful. Pricing is appropriate.
22 December 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
We are delighted with your 5-star rating! Your satisfaction is what drives us every day and is a great source of motivation. Thank you, and we hope to see you again soon! Best regards, Your team at GALERIA.de
Would Recommend!
Would Recommend, I just signed up my trust Pilot account to leave comment here!!!
5 June 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello, we are delighted to receive your 5-star rating—thank you very much! We hope you continue to enjoy shopping with us. Best regards, Your team at GALERIA.de
Reply from GALERIA S.à r.l. & Co. KG
Hello! Thank you very much for taking the time to write a review and giving us 4 stars. We are delighted and your feedback motivates us to become even better. See you next time and best regards, Your team at GALERIA.de
Missing product in purchase, no customer service response
I bought an Armani Fluid Sheer Glow Enhancer Nr 8 at Galeria Düsseldorf (Königsallee branch) on June 07, 2025. Unfortunately, the product was not placed in the bag, and I only noticed after arriving in Berlin. I sent multiple emails to customer service but received no response.
Very disappointed with the lack of response from a major brand like Galeria. Please contact me immediately.
7 June 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello and thank you for leaving us a review here. We take your criticisms very seriously and will address them internally. Your team from GALERIA.de
Reply from GALERIA S.à r.l. & Co. KG
Thank you very much for your 4-star rating! This spurs us on to continue working hard on ourselves and our service to be able to offer you even better - our goal is 5 stars! Best wishes from the GALERIA.de team
Reply from GALERIA S.à r.l. & Co. KG
Hello, thank you very much for your positive feedback. Your team from GALERIA.de
Good quality 👌
Good quality 👌
Nice staff 👍
Comfort zone
Satisfied shopping
11 January 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello, we are really pleased that you liked the service and advice on site so much! Thank you very much for your positive review here on Google. Our entire team is very happy about this. See you soon, your team from GALERIA.de
Nowhere to sit in Düsseldorf
Nowhere to sit in Düsseldorf! My wife shops, shows and I pay. She can be shopping for up to an hour before she shows for approval ( or not )! If there is nowhere to sit comfortably and wait while the shopper is shopping, then we will go elsewhere to spend our money!!! You have to think it through…
11 January 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello, we apologize for the negative experience during your visit. Thank you for bringing this to our attention. We have taken your criticisms on board and will look into them with the relevant department. Your next visit should already show an improvement. Please visit us again soon and convince yourself of our high quality standards. Best regards, your team at GALERIA.de
I have been a customer for over 10…
I have been a customer for over 10 years, the shopping experience was always top tier, i find what i want usually and if I don't there is always someone to help me, the price is always fair
20 January 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
We are very happy about your 5-star rating! Your satisfaction is our daily incentive and a great motivation. We say “thank you” and “see you soon”! Best regards from the GALERIA.de team
All you need in 1 friendly department store.
Friendly shop full of great quality goods. Staff are very helpful and friendly. I can get everything I need in one shop.Unfortunately, the Augsburg branch was closed so now I have to travel to Munich!
15 January 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello, thank you very much for your feedback. Your team from GALERIA.de
Galeria is the absolutely best place to…
Galeria is the absolutely best place to shop in Munich! The staff are friendly, helpful and effective in helping and answering questions; there is a wide and good range for shopping; the restaurant food is super, well priced, varied in choice and a very popular place to dine for all different groups or individually; the offers available, both by post and online, and other benefits for Galeria card holders are a great incentive for everyone. First choice place to shop!
20 January 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
5 stars... that makes us really happy! Thank you for taking the time to rate us. We are delighted and very pleased that you are so satisfied with our service. Please feel free to tell your friends and acquaintances about your shopping experience with us! Best regards, your team at GALERIA.de
Excellent wear of different trademarks…
Excellent wear of different trademarks with discounts up to 40%.
20 January 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello, thank you very much for your positive feedback. Your team from GALERIA.de
Reply from GALERIA S.à r.l. & Co. KG
Hello, thank you very much for your positive feedback. Your team from GALERIA.de
Reply from GALERIA S.à r.l. & Co. KG
Hello, thank you very much for your positive feedback. Your team from GALERIA.de
Super
Super, I love Galeria, there are always sales and discounts possible. Thanks, Galeria!
11 January 2025
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello, we really appreciate your 5-star rating - thank you very much! We wish you many more great shopping experiences with us. Best regards, your team at GALERIA.de
Ordered online
Ordered online. No issue, fast delivery. Unexpectedly found here a cocotte Staub with the best price and colour I wanted.
27 November 2024
Unprompted review
Reply from GALERIA S.à r.l. & Co. KG
Hello, we are pleased to read that you are so satisfied with the new product you purchased from us! Thank you for the great review and we look forward to welcoming you back to our store soon. Best regards, your team from GALERIA.de
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