i had an issue with glowteria as I had done a review for Target and next thing I know I was subscribed to two sites - glowteria and kitjump that I did not expect or authorize. I reached out immediatel... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Hasn’t replied to negative reviews
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The thing that disappointed me the most…
The thing that disappointed me the most was the total lack of information. I received no information of when the computer would be shipped and by what transport company. In addition, there was no communication stating what the additional charges were for.
Fast and helpful response.
Note: because of my misunderstanding i singned up for something i did not understand and to my relief Emerald and the Escalation Team came to my rescue and were extremely helpful and quick in resolving my situation.
Thank you for understanding.Greatful
Fast resolve of claim
Unexpected charges ,Didn't give…
Unexpected charges ,Didn't give authorization to subscription
Zoe from the escalation team resolved…
Zoe from the escalation team resolved my issues immediately
Experience getting issue resolved was…
Experience getting issue resolved was great and fast with Diamond helping out
When I accidentally signed up for…
When I accidentally signed up for glowteria, they went the extra mile to help me get my refund. They have been very nice and professional and corresponding promptly.
Very difficult to communicate with…
Very difficult to communicate with representative. Finally, got results. Charges questioned as fraudulent.
Eugene was very prompt and handled the…
Eugene was very prompt and handled the situation professionally
I have been getting charged for this…
I have been getting charged for this account and I have not bought anything---I requested a reimbursement and they dont do that---I cancelled my account and they did on 2-3-2026 but yet they took out more money on 2-6-2026. All I want back is my money---they scammed me by taking a survey, I never received anything---the only way for me to stop this is to turn my card off---I will never recommend these guys to anyone
The Escalation Team helped me
The Escalation Team helped me. They advised me they would be credit my credit card. Doing the survey is part of the process to them now finalizing and processing my credit. Very pleased and waiting.
Fast response and Emerald is fantastic
Fast response and Emerald was very prompt to answer all of my question. The same day my account was credited with a charge I had not done. Thank you
Ended with 3 different charges on my…
Ended with 3 different charges on my bank statement, Jamal did email me back for a full refund, for one of them. I will wait and see!
Issue addressed by Diamond
Issue addressed by Diamond. Thank you for your help and understanding.
I signed up by accident so there was no…
I signed up by accident so there was no transactions in this case but you understanding that I am cancelling is appreciated
I never received the product
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