Artloomy Reviews 406

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the responsiveness and helpfulness of the staff, with many specifically mentioning positive experiences with customer service representatives. Consumers are generally pleased with how quickly their issues are addressed and resolved by the team. However, some reviewers express concerns regarding subscriptions. There are mixed opinions and experiences with refunds. While some people report receiving refunds promptly and without hassle, others describe difficulties and delays in the refund process.

Based on these reviews

Rated 4 out of 5 stars

I initially had trust issues with the company Artloomy, which was addressed and resolved almost immediately. This changed my feelings and attitude towards said company. My experience with Jeremy from... See more

Rated 4 out of 5 stars

I was not satisfied with my purchase as the ring I thought I was getting that I seen on advertisement was not what I got. I immediately contacted Custer service and Emerald let me know that I would be... See more

Rated 4 out of 5 stars

Credit card charged more than I agreed to. Ahlby offered to fully refund me and confirm no future charges to my card provided I complete a review here. If the refund is not received, I will update my... See more

Rated 4 out of 5 stars

I obviously misunderstood the directions when ordering my yarn from Premier Yarn. Hence why I want to cancel my subscription. I have been pleased with the response from your “team” in helping me cance... See more

Rated 5 out of 5 stars

I had an issue with my banking information. And someone named Emily was very kind and generous and helped me in every way she could. I would recommend this company to anybody!! Everyone I spoke to t... See more

Rated 5 out of 5 stars

I thought this was something other than what is was and didn't even finish making an account. Customer service was very nice and made everything right.

Rated 5 out of 5 stars

Emerald solved my problem with my purchase. I didn't expect a good and prompt response. Thank you so much. I'm satisfied.

Rated 5 out of 5 stars

An unfortunate incident brought me to the website but the customer service was very helpful and informative. The got exactly what I needed done and I didn’t have to jump through hoops.

Rated 5 out of 5 stars

My experience was great although I didn’t have clear understanding they was willing to help and refund me my money back right away with no hassle

Rated 4 out of 5 stars

I had to Make a refund request over a non authorized charge on my credit card. The feedback from artloomy was incredibly fast and was finally able yo get approved.

Rated 5 out of 5 stars

I am fully satisfied with the outstanding customer service I have received from this company. 10/10 recommend for all needs including art. Thank you so much!

Rated 4 out of 5 stars

I wasn't really even ordering from artloomy. I'm happy my issue was resolved and I received my refund for the unauthorized charges to my card.

Rated 1 out of 5 stars

Literal scam company, do not spend your money here. Was prompted through a facebook ad to sign up for a walgreens first aid kit. I checked the comments and others had actually gotten the kit,... See more

Rated 5 out of 5 stars

Emerald helped me," "Thank you for getting back to me and solving this issue. I appreciate the fast time frame and response back!

Rated 2 out of 5 stars

Only doing two stars cause I had to fight like hell to get a refund. I never purchased anything and never wanted to purchase anything from this site, it was a scam that my kid got scammed by thinking... See more

Rated 1 out of 5 stars

False advertising and phishing. They use unethical tactics for people to notice their business. When I asked for a refund the person who emailed me almost made the refund sound like a quid pro quo in... See more

Rated 1 out of 5 stars

This company is a scam. I thought I was ordering a particular item online. My bank immediately intervened to make sure that I had intended this purchase because they already knew this was a scam. I... See more

Rated 5 out of 5 stars

I didn't realize i had signed up for an account. I am on a fixed income and cant spend for things I dont need. This company cancelled for me with a prompt action and no hassle. Thank you for your... See more

Rated 4 out of 5 stars

I’m impressed with the amount of effort the merchant provides in trying to resolve issues with clients Thanks Pjw

Rated 3 out of 5 stars

I appreciate the quick response but your add on Facebook is very misleading. I thought I was simply ordering a snowman family from Hobby Lobby and that is not the case. Very misleading

Rated 2 out of 5 stars

I ordered prismacolors on sale from what I thought was hobby lobby, but in the end was art loomy. They proceeded to automatically enroll me in their $60 membership tier without my knowledge and charge... See more

Rated 2 out of 5 stars

Initially, I did not receive the product that was advertised. I asked for a refund and spent several days in back-and-forth emails. Eventually , Artloomey agreed to refund the full purchase price. I... See more

Rated 1 out of 5 stars

Eric was very helpful with resolving my issues. However the company used a backdoor approach to get people into their website saying it was a $10 SHEIN box which it is not. I have never heard of artlo... See more

Rated 1 out of 5 stars

I was charged without my knowledge or agreement. I emailed for clarification and received a quick response, yay. The response said I would be compensated the amount charged if I filled out a review. I... See more

Rated 1 out of 5 stars

I signed up fo a 10 promotion. Got an email about being charged another amount that i did not agree to. I went to cancel the extra charge. I get a confirmation about the cancelation, and then I am cha... See more

Rated 1 out of 5 stars

The company started charging my credit card without my approval, I never signed up for them. Then when I disputed the charge they told me they were going to refund the money. But they never did, as a... See more

Rated 1 out of 5 stars

This account was open fraudulently and I sent a message to have it cancelled and money funded back to my account. It says it canceled but money is still being taking out. I’m just waiting to see if al... See more

Rated 3 out of 5 stars

I like that you responded to my email very quickly however my money has not been returned to my account. When that happens I will give a better rating. Also am I going to receive the item I ordered?

Rated 3 out of 5 stars

I don't realize how I had a membership to your company. That said your staff was helpful getting me sorted. Ss

Rated 1 out of 5 stars

You BASTARDS are scammers. I did what you ask me to do and you charged me again. Once for 9.99 on 12/18 and then again on the 19th for 37.27. AFTER ASKING ME TO TAKE DOWN MY BAD REVIEW BECAUSE YOU WE... See more

Rated 4 out of 5 stars

I do not know this company and have not purchased anything from them. However the vommunications were good and the problem of purchase and subsciption were resolved

Rated 4 out of 5 stars

I didn't not order from this company, notified them of this, and not long after the approved my refund.

Rated 5 out of 5 stars

I didn't understand the add! When I looked at it! I question about the VIP fee did not want any other charges! They were very quick to get back to me! And now hopefully this matter will be resolved!!... See more

Rated 3 out of 5 stars

They helped me with my issue quickly, respectfully, and efficiently. I am very pleased and thank you all so much.

Rated 5 out of 5 stars

Hello Emerald I thank you so much for your expert attention in this matter, I don't really understand how or why I was charged for something I didn't order or receive but thanks to an employee like... See more

Rated 5 out of 5 stars

Eugene was a great help to me. Someone I don’t know bought something at Artloomy that I didn’t authorize. Eugene told me he would credit it back to my card.

Rated 5 out of 5 stars

Eric responded fast. He resolved my issues very quickly. I was afraid it would take awhile but it didnt. Thanks eric!

Rated 4 out of 5 stars

Zoe at the escalation response department responded in a timely manner and insured my complete satisfaction with how she handles my specific concerns. Greatly appreciated

Rated 5 out of 5 stars

Thank you. Escalation team solved my problems with ease!

Rated 4 out of 5 stars

I appreciate the online help my issue was resolved in a timely manner great customer service thank you🤗



Contact info

3.7

Average

TrustScore 3.5 out of 5

406 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Fraudulent charges overseas account

Not a very nice experience, money taken from my bank account overseas without authorization, somehow they go thru a third party well known business name to sign up for an offer of the known business here in Chile. They made 3 charges in my account I asked for cancelling it. 👍

1 February 2026
Unprompted review
Rated 1 out of 5 stars

No refund, no good review.

I signed up fo a 10 promotion. Got an email about being charged another amount that i did not agree to. I went to cancel the extra charge. I get a confirmation about the cancelation, and then I am charged another charge. I emailed stating I canceled this and I want everything at this point canceled now and I wanted my money back. They emailed me saying they were refunding and if I would give them a good review. I told them I would give the review once I saw the refund. Time went by and I saw they gave me a credit. First if all, I will never order from here again so I do not want a credit. I got another email saying the money was being refunded if I gave them a good review. I told them again I was not giving a review until I was refunded. So at this point I have not been refunded. So now they will have the review they deserve. I do not ever recommend ordering from this company.

10 February 2026
Unprompted review
Rated 3 out of 5 stars

I subscribed by mistake

I subscribed by mistake; they offered me a link to another company, and now they're charging me almost $40 every two weeks.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Literal scam company

Literal scam company, do not spend your money here. Was prompted through a facebook ad to sign up for a walgreens first aid kit. I checked the comments and others had actually gotten the kit, so I signed up.

I purchased two kits. I was even given a Order Number.

Come to find out, this was not actually first aid kits, what you actually bought was a non refundable gift card. Except literally no where, on any screen, during any part of the process were you told it was a gift card and not the first aid kits. I even had the option to purchase multiple kits.

Absolutely no help from their customer service, just a claim they are not affiliated, and the gift card is non refundable.

Do not give these people your money.

9 February 2026
Unprompted review

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