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Graham & Brown Reviews 2,126

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of high-quality products, including wallpapers and paints. Consumers find the ordering process easy and pleasant. People also highlight the excellent quality of the products, noting the beautiful murals and the ease of use of the wallpaper. Many reviewers praise the website for being user-friendly and inspirational. Customers particularly appreciate the option to view their room with their chosen wallpaper, considering it a huge bonus. The ability to order samples and the helpful search criteria are also well-received. Consumers are impressed with the paint, describing the colors as rich and exactly as advertised, with a professional-looking finish.

Based on these reviews

Rated 4 out of 5 stars

Have ordered with G&B before,always an easy, pleasant process. So much choice of very high quality! But I have ordered same wallpaper for my hallway as I'd previously ordered for bedroom. I just... See more

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Rated 5 out of 5 stars

Our mural is so beautiful! We are very happy with the order. I will also be using Graham and Brown again because of the customer service! I had a pretty big issue with the installation and I was wo... See more

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Rated 5 out of 5 stars

I found Graham & Green online & liked what I saw. I wanted to see the quality of the wallpaper, especially the murals. So using the promo offer on the samples, I ordered some. I will definitely b... See more

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Rated 5 out of 5 stars

The Graham & Brown website is an inspiration when planning a makeover for your home. There is a great choice of wallpapers and recommended matching paints. The option to view your room with your chose... See more

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Rated 5 out of 5 stars

I was looking for samples for our self-built home. It's a modern design, but I love vintage décor with natural accents so finding the right combination in a wallpaper is challenging. G & B has a great... See more

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Rated 5 out of 5 stars

User friendly website and I am so pleased that a paint company is offering free stick on paint samples when you sign up. All companies should do this. I understand a small charge for actual liquid pai... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m extremely impressed with the paint I purchased from Graham & Brown. The consistency was perfect, it went on smoothly, and the coverage was excellent with very few coats needed. The col... See more

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Rated 5 out of 5 stars

When I built my house I wanted something special in the entranceway that suited the vibe and worked with the environment. I am in NZ so relied heavily on the samples to check quality and colours. Th... See more

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Rated 1 out of 5 stars

We wanted to re-order a mural. The original one was unusable as the fitting instructions were unclear. This left a large area of unprinted paper at the end of the roll. Phoned customer services severa... See more

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Rated 5 out of 5 stars

I have only bought some samples so far but what I love about the website is it allows you to download a photo of your room and it digitally adds the wallpaper to the walls, so you can get an idea of w... See more

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Rated 5 out of 5 stars

I had some issues getting wallpaper pattern for a client as it was out of stock. Staff at Graham & Brown were amazing, helpful and on top of making sure I got the wallpaper as soon as they had it in h... See more

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Rated 5 out of 5 stars

Paul from New York, I was having a hard time navigating your website.I just could not break through. Luckily for me, I got in touch with Denise Smith.Who helped me from my samples through my final ord... See more

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Rated 5 out of 5 stars

Samples were a bit slow in arriving but did eventually after my sending a reminder by email. I ordered 2 rolls for a feature wall in our garden room and it looks good. No shrinkage as stated by anot... See more

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Rated 2 out of 5 stars

I ordered 2.5l of Graham & Brown Breathe Matt emulsion, more than ample for a small room. Decorator has all but run out after 1 coat so I've now had to pay for another tin plus next day delivery. No... See more

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Rated 5 out of 5 stars

I worked with Annamaria; she helped me figure out sizes and details to place a wallpaper mural order and she was very helpful, patient and always made herself available to make sure she answered all m... See more

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Rated 5 out of 5 stars

You have the best ordering service online. It arrives promptly and that’s why we try and use you all the time. Paint covering is so nice and the wallpaper is always good quality. It can be on the expe... See more

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Rated 3 out of 5 stars

I have hung Basuto Teal wall paper. This is a paste the wall paper. It looks beautiful but is not a great quality paper given its price. It shrinks back as it dries meaning no matter how well the p... See more

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Rated 1 out of 5 stars

We have had a poor experience from this company. The website is glitchy and sometimes prevents orders going through. They asked us to contact the help centre, but have not provided any satisfactory re... See more

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Rated 1 out of 5 stars

Ordered wallpaper £140 a roll x4 arrived all damaged in a single cardboard box without any protection either around it or at the ends. This was noticed by the delivery courier who pointed it out... See more

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Rated 1 out of 5 stars

I bought the Glasshouse Eggshell wall paint and it’s absolutely shocking to apply, it drys patchy and you need to apply 4-5 coats for it to look anywhere near decent, it has to be the worst paint I ha... See more

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Rated 1 out of 5 stars

Not happy at all! Waiting 3 weeks for the sampels, waiting 5 weeks for the wall paper! 1 day after ordering there is a big website sale with 25€ discount per role wallpaper! Complained about this, cu... See more

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Rated 1 out of 5 stars

I ordered wallpaper at 930am 5/16/25 and PAID 59.99 for NEXT DAY delivery for TODAY 5/17/2025.i got email that ny delivery is not arriving until Monday 5/19/2025. UNACCEPTABLE!!! I alrwady scheduled m... See more

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Rated 3 out of 5 stars

Website shows some great products but we felt we couldn't buy what we wanted as the fabric options for blinds were a bit confusing and unclear e.g ordered a sample described as waterproof but the web... See more

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Rated 3 out of 5 stars

We bought a mural. As requested we advised size to the correct last Millimetre. it was largish approx. 1.5m x 1.7m. we expected the mural to be cut to correct size . Not only were the 4 sections deli... See more

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Rated 3 out of 5 stars

The product is of great quality, purchased 2 rolls of wallpaper and 2 tins of paint. Made a mistake with wallpaper and needed another roll. Online showed out of stock, called customer service to be t... See more

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Rated 1 out of 5 stars

I,ordered one roll of superfresco swirl white wallpaper on the band q website. However as I no longer needed it l cancelled it on bandq customer service centre in south arfica. I then received two ro... See more

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Rated 4 out of 5 stars

I would very much like the wallpaper colors to be listed with the small photos. One should not have to go through each one and read the descriptive text. Also a few other things make the site less t... See more

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Rated 5 out of 5 stars

Great website, amazing products , and super quick deliveries, nicely packaged! love the option where they offer matching items to go along with what I have bought, great marketing technique but it hel... See more

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Rated 5 out of 5 stars

Wonderful choice of fabrics, great service and intuitive website 🙏🏻 Purchased Glasshouse Day roller binds for our last house - bathroom, never tired of the amazing detail on the material. Purchased... See more

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Rated 3 out of 5 stars

I love your website and it's very easy to peruse your colours of paint and styles of wallpaper. I would have given 5n stars but I found the ability to use apple pay (something I use all of the time)... See more

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Rated 5 out of 5 stars

Your site is 3 steps above all others. It is very thoughtfully designed to assist potential customers with making complete design decisions. If you take this much pride in your presentation, I can't w... See more

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Rated 5 out of 5 stars

This company was recommended to me. Although goods are expensive it look like super quality. I have ordered 3 samples, one of paint colour and two of wall papers. I found the site easy to navig... See more

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Rated 5 out of 5 stars

As you will all know we get loads of mail from websites everyday, most of which is rubbish! But I always love to get one from Graham & Brown as they are always full of amazing inspiration. I have purc... See more

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Rated 1 out of 5 stars

Purchased 2.5lt can of buddleia durable matt and was very disappointed with the coverage and finish. For a supposedly quality paint it was patchy and inconsistent. The finish had far too much sheen, m... See more

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Rated 5 out of 5 stars

Was able to order 3 colour samples to stick to the wall for free. Fast delivery of them to. Excellent range and we love the resistance Matt paint, it covers fantastically and without shading. So eas... See more

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Rated 2 out of 5 stars

I ordered paint, paper and a blind from Graham and Brown. While everything seems good quality, the samples were not the same tones/colours as the products, and so we've had to re-do parts of the ro... See more

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Rated 5 out of 5 stars

Fantastic range of wallpapers in different colour schemes. Like the idea of being able to order samples and also use the online software to upload a photo of your chosen room in your house to get a v... See more

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Rated 5 out of 5 stars

I fell in love with a wallpaper, and after attempting to order it a few times and having my orders cancelled because there wasn’t enough from the same dye batch, AnnaMaria called and helped me with a... See more

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Rated 5 out of 5 stars

Although I just ordered free samples today, I absolutely Love how Graham & Brown also suggests perfectly paired paint to match the wallpaper of your dreams! I'm in the process of designing a new buil... See more

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Rated 1 out of 5 stars

I was seduced by the colour for a brand new build and made the classic error of not checking reviews ! And holy moley , it's Awful paint - gorgeous colour but it's not as sold ie it's not u... See more

Company replied


Company details

  1. #147 of 212 best companies in Decoration and Interior Design Store
  2. #98 of 129 best companies in Interior designer

Written by the company

For over 75 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great quality wallpaper

Delivery on time & great quality product.

7 February 2026
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Reply from Graham & Brown

Thank you for your feedback. We’re pleased to hear that your order arrived on time and that you are happy with the quality of the wallpaper.

Rated 5 out of 5 stars

Excellent service

Excellent service

10 February 2026
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Reply from Graham & Brown

Thank you for your feedback. We’re pleased to hear you are happy with our service.

Rated 5 out of 5 stars

A good experience

Website is easy to use. A sample of wallpaper can be ordered which is very useful for checking the colour especially if it is expensive wallpaper.

10 February 2026
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Reply from Graham & Brown

Thank you for your feedback. We’re glad to hear that you found our website easy to use and that the wallpaper samples were helpful in making your choice.

Rated 5 out of 5 stars

Excellent website with app to show the…

Excellent website with app to show the colour on your own rooms which is super easy to use. I have used their paint before and it is excellent quality with locelt pigment

10 February 2026
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Reply from Graham & Brown

Thank you for your feedback. We’re delighted to hear that you find our website and app easy to use and that you are happy with the quality of our paint.

Rated 4 out of 5 stars

Easy and pleasant ordering process

Have ordered with G&B before,always an easy, pleasant process. So much choice of very high quality! But I have ordered same wallpaper for my hallway as I'd previously ordered for bedroom. I just loved it so much (Wildflower Sand).

Not easy to find where to apply the £10 off code, but I managed eventually.

10 February 2026
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Reply from Graham & Brown

Thank you for your lovely feedback. We’re delighted to hear that you enjoy our wallpapers and had a smooth ordering experience. We’ll take your comment about the £10 off code on board to help improve the process.

Rated 5 out of 5 stars

It was a site that as easy to access

It was a site that as easy to access. I could see what the wallpaper looked like in different situations. The selected paper fitted my requirements.

9 February 2026
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Reply from Graham & Brown

Thank you for your feedback. We’re pleased to hear that our website helped you see the wallpaper in different settings and that you found the perfect design for your needs.

Rated 5 out of 5 stars

Beautiful products

Beautiful products, excellent customer service.

9 February 2026
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Reply from Graham & Brown

Thank you for your kind feedback. We’re delighted to hear that you are happy with our products and service.

Rated 5 out of 5 stars

Great choice of wallpapers

Great choice of wallpapers. Good to have colour match paints for each design. Easy transation

10 February 2026
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Reply from Graham & Brown

Thank you for your feedback. We’re pleased to hear that you enjoyed our range of wallpapers and found the colour‑matching paints helpful.

Rated 4 out of 5 stars

Site was easy to use

Site was easy to use. Only thing that I was disappointed with was cost of postage. Other places I've ordered from they were a lot cheaper.

10 February 2026
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Reply from Graham & Brown

We appreciate your comments regarding postage costs. We aim to offer reliable and tracked delivery for all orders, and we will take your feedback into account.

Rated 5 out of 5 stars

What I love about the website

I have only bought some samples so far but what I love about the website is it allows you to download a photo of your room and it digitally adds the wallpaper to the walls, so you can get an idea of what it would look like. Really useful.

7 February 2026
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Reply from Graham & Brown

Thank you for your lovely feedback. We’re so pleased to hear you found the room visualiser helpful — it’s great to know it’s been useful in helping you explore your options. We hope the samples help you find the perfect design for your space.

Rated 5 out of 5 stars

Easy and user friendly ordering

Easy and user friendly ordering

7 February 2026
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Reply from Graham & Brown

Thank you for your feedback. We’re pleased to hear you found the ordering process easy and user friendly. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great website quality paints and colours

Great website quality paints and colours

6 February 2026
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Reply from Graham & Brown

Thank you for your lovely feedback. We’re delighted to hear you’re enjoying our website and the quality of our paints and colours. We really appreciate your support.

Rated 5 out of 5 stars

Ordering a sample

When ordering a sample there is no indication of the size.
What is a large sample / what is a small sample?

6 February 2026
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Reply from Graham & Brown

Thank you for your feedback. When ordering a sample, the size is indicated as small or large once you select the sample you’d like to order. We hope this helps, but please let us know if you have any other questions.

Rated 5 out of 5 stars

Wonderful products. Easy to navigate website

Wonderful products. Easy to navigate. Have ordered samples but intend to follow up with wallpaper, paint and curtain orders.

6 February 2026
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Reply from Graham & Brown

Thank you for your lovely feedback. We’re delighted to hear you’re enjoying our products and website, and we look forward to helping you with your wallpaper, paint, and curtain orders.

Rated 3 out of 5 stars

Love the wallpaper but needed to reset…

Love the wallpaper but needed to reset my password on your site - tried a few times but nothing came through to allow me to reset - I have to check out as a guest .

5 February 2026
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Reply from Graham & Brown

Thank you for your feedback! We’re so pleased to hear you love the wallpaper, but we’re sorry to hear about the trouble resetting your password. That’s certainly not the experience we want for our customers. If you need any help with your account in future, our customer service team will be happy to assist.

Rated 5 out of 5 stars

Beautiful mural and great customer service

Our mural is so beautiful! We are very happy with the order. I will also be using Graham and Brown again because of the customer service! I had a pretty big issue with the installation and I was worried about calling-you never know what to expect trying a company for the first time. AnnaMaria was phenomenal. She offered out of the box solutions, thought through what I needed and I felt like I was her only priority! I'm so happy with the product and customer service.

2 February 2026
Unprompted review
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Reply from Graham & Brown

Thank you so much for your wonderful feedback! We’ll be sure to pass your kind words on to AnnaMaria and our US colleagues — they’ll be delighted to hear this. Thank you for choosing Graham & Brown, and we look forward to welcoming you back again! 😊

Rated 5 out of 5 stars

Paint choice

Web site easy to use and found our perfect colour.

4 February 2026
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Reply from Graham & Brown

Thank you for the lovely feedback! We’re really happy to hear the website was easy to use and that you found your perfect colour.

Rated 5 out of 5 stars
Graham & Brown logo

Reply from Graham & Brown

Thank you very much for your kind feedback.

We are pleased to hear that you enjoyed using our website and exploring our selection.

Your support is greatly appreciated, and we hope to assist you again in the future.

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