Hotpoint Reviews 34,334

Went to purchase a washing machine from the hotpoint outlet in Peterborough. All the washing machines were covered in packaging so you couldn’t see the actual scratches or minor faults. When asked if... See more

Bearings in wash machine drum gone, called support direct. Connected straight away, simple selection process to get right dept, dealt with by efficient agent, all done and dusted within minutes. Icing... See more

Easy to book a repair for my double electric oven through the website. Was impressed with messages informing me of the time the engineer would arrive, especially telling me he would be with me within... See more

Friendly guy. Expirenced in his knowledge of what was wrong ans had my machine fixed within 5 minutes. Kept updated on appointment expected arrival which I liked as being disabled takes me a few minut... See more

Drying side of washer drier broke down day before Xmas Eve. Unfortunately this is a regular occurrence that’s why I have a maintenance plan. Annoyed that first app was 11 days time, but got up Mond... See more

Been with Domestic and General for over 10years now and they never fail. Having a piece of mind that all your appliances are covered and knowing how easy you can book appointments and how quickly a... See more

This repair was arranged through Domestic and General who are absolutely terrible. However Hotpoint were ok. I was a little annoyed that my first appointment was cancelled on the day by text with no e... See more

Last week, Hotpoint engineer named Frankie could not be bothered to make his appointment, made the excuse that he could not find parking, my husband was waiting outside, looking for him he was not ev... See more

Signed up via D&G online 25th Jan. Engineer available online for 27th to fix Hotpoint Fridge Freezer. Call said 5th Feb is earliest available but high chance of cancellation so could be earlier. Di... See more

Had a slight issue with my Tumble Wumble dryer within its first year of service with me but after a fairly short wait on the customer service phone I was given all the help and information I needed w... See more

Hotpoint HS 18011 UK Integrated Fridge stops working after 2 years of purchase brand new. Tested mains connection and reset...no response. Hotpoint needs to look at their quality of components... See more

Engineer knew exact problem. Saw, told me a week before he came and replaced with new hob ring. Very pleasant person, respected the home, placing feet covering as it was raining. Completed work very e... See more

We brought a HOTPOINT HDG6GDCB1 60 cm Gas Cooker from currys fantastic services In the Technical specifications says it is Ignition system Automatic IT IS NOT the timer alam YOU CAN NOT HEAR IT IS... See more

Had a delivery just before Christmas of a Hotpoint built in double oven, this had an issue with the bottom door,which was replaced the second oven arrived and fitted quickly, that one starting make... See more

Cannon by Hotpoint C110DPX Range cooker 11 years old was repaired by Hotpoint service engineers (2) due to product size. Replacement oven fan motor and elements fitted and checked, Took about one hou... See more

I booked visit online to report machine problem . Engineer turned up very Nxt day . He ordered parts and came back within a week to repair machine .which was done efficiently space was left clean tid... See more

After having countless engineers out who didn’t fix our tumble dryer everytime. We had an engineer come out who was called Thomas. He was absolutely amazing and really took pride into helping us getti... See more

Very quick from booking repair to engineer visiting. Messaged in between if could come sooner. Kept me up to date each step of the way. Engineer did everything he could to resolve the issue. Quick, th... See more

Our engineer Abel was great and gave us good advice too. We got our washing machine door & bottom panel changed. Overall a really positive experience. Unfortunately (Mum has dementia) we forgot to get... See more

Domestic and General Insurance for the Hotpoint washing machine is superb. You can book the repairs online once you have booked your date earlier dates do become available during 9am and 10am and yo... See more

Hotpoint have been excellent from first contact, updates and bringing forward my repair / safety check appointment, all contacts with them were friendly, informative and helpful. The engineer was thor... See more

I have a defective washing machine which Hotpoint want to charge me to fix even though the washing machine is rusted from the hole which is leaking onto my kitchen floor. After 48 minutes i got throu... See more

The engineer fixed the problem efficiently and was most kind. He came on time and quickly diagnosed what was stopping the washing machine from working properly. He sorted the issue out by fixing a dr... See more

Reported the fault on the 25th March 2025. The caller booked me a next day appointment and the engineer gave a time frame and communicated throughout the morning. He arrived about 10am and my dryer wa... See more

Excellent service, washer working fabulous again. New drum, silent washer again. I can’t thank my engineer enough for his input. It was no small repair, the drum was so heavy n awkward foe one person... See more

It was very easy to arrange a call out, even on a Sunday morning. The system updated us at to timings at a regular interval, giving a 3 hour expected window. The engineer arrived punctually, was ve... See more

Hotpoint couldn’t deliver replacement washing machine as lorry was too to get down my road. Attitude other customer service agent was appalling! I had to contact them and have to wait yet another day... See more

My washing machine burned out due to a wrong part being fitted by a previous Hotpoint engineer. Muhammed replaced the part and my machine is working perfectly. Muhammed was very efficient polite an... See more

First time visit and would certainly go again. Choice of appliance was good and price very favourable. The assistant was very helpful and overall could not fault anything. Appliance purchased and to... See more

Engineer was really determined to give us the best service possible. Worked really hard to get the washing machine working again, we needed a full drum replacement. He even allowed me to clean the par... See more

Got my dryer in working order in a very short time and did a thorough fix I’m very pleased. Very professional quick and reliable service. Also the engineers turned up at exactly the times stated in th... See more

Easy to log the repair, text almost straight away, offer of appointment date within 2 days, kept informed at every stage, the technician arrived in the time he stated, was helpful, knowledgeable and... See more

Hotpoint dryer bought in 2006 still going strong but water reservoir stopped filling. Completed the on-line form, which was very quick and easy to complete. Could view and select appointment that suit... See more

Your entire website, product info and stickers over the equipment, this one being a dishwasher, is completely false and misleading. No one answers the telephone systems apart from automated recordings... See more

Purchased 2 ovens within 4 years. Both broke with the same fault within 2 years use. Faulty thermostats. Customer service is absolutely terrible - no help at all, you CANNOT talk to anyone. All the... See more

Absolutely diabolical customer service . Tell us one thing then cancel at last minute. Warranty not worth it as would still have to pay £65 call out fee an parts! Paid for seperate insurance to get r... See more

I have just had the most wonderful experience from a repair engineer EVER! I always appreciate honesty and an awareness that we can’t all afford the more expensive brands. He gave me and a friend that... See more

Kynan was super polite and respectful of my home. My appointment was booked for the 2nd June and Hotpoint contacted me and asked could they come today straight away I said yes having 4 kids I need my... See more

Chris Engineer Control Number: 69563. This person is absalutely amazing, brilliant customer service and an expert on washing machines. 2 previous Hotpoint engineers failed this task, he got assigned a... See more

I have insurance by a third party which uses this company for its work. My technician was Glenn and what a lovely polite friendly competent person ! The whole experience start to finish from logging t... See more

Need more people to answer the phone, I had to choose an option that wasn’t what I needed, just to get the phone answered. Once I spoke to someone, managed to get possible lucky next day appointme... See more

I had Henrik & Calvin come from Hotpoint, they were very polite, they explained exactly what the fault was with my tumble dryer, & fixed it! Three different parts were replaced, very thoroughly clean... See more

The engineer was kind and professional. He came little bit late than expected time slot however he repaired, fixed my appliance very easily and quickly. Before leaving he checked the item to find out... See more

The worst company I've ever dealt with. Before you purchase go and have a look at the Hotpoint service trust pilot, it has 1.7 stars because their customer service is atrocious. Upon delivery they d... See more

Purchased brand new hotpoint tumble dryer in September 2024. Had 3 repairs for the same fault within the warranty period. Then 3 repairs for the same fault after the warranty period. I took out G&E in... See more

My rating is based on the engineer who came out to repair my mums washer/dryer. The appointment was arranged through Domestic & General call centre as my mum had a monthly service plan. The engineer (... See more