Ian Snow Reviews 14,624

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, emphasizing their exceptional quality and beautiful craftsmanship. Consumers appreciate that items often match the advertising descriptions in terms of colors and quality. The products are described as lovely, well-made, and visually stunning, with many noting the unique and individual markings that add to their charm. People highlight the efficiency and speed of the delivery service, with many receiving their orders promptly and well-packaged. The ordering process is generally considered easy and straightforward. Customers also appreciate the company's responsiveness and professionalism, particularly when issues arise, such as damaged items being quickly replaced. The overall sentiment reflects a high level of satisfaction and a strong likelihood of repeat purchases.

Based on these reviews

Rated 5 out of 5 stars

I made a last minute decision to buy a couple of rugs for my daughter’s present close to the wire. Ian Snow were great, getting the rugs to me via next day delivery just before Christmas Eve. They we... See more

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Rated 5 out of 5 stars

Recently bought a display cupboard which is both sturdy and beautiful. Exactly as advertised. Great company, service and product. Thanks so much. Jackie

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Rated 5 out of 5 stars

I had reservations buying furniture on-line (based on previous experience) but after an email exchange with Meghan went ahead. The delivery was straightforward and the chair and footstool look and fee... See more

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Rated 5 out of 5 stars

Easy to use website and purchasing. Delivery was quick and I was kept informed. The products are always great, well made and beautiful. The rug I bought was gorgeous, really colourful, well made and g... See more

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Rated 5 out of 5 stars

Bought a one off small beautiful Indian cupboard.Lovely item.Arrived well packaged though still got slightly damaged in transit.Still looks really beautiful and would definitely buy from them again.

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Rated 5 out of 5 stars

When I saw this TV cabinet I knew it was the one. Solid build, wonderful natural finish and the live edges is exactly what I was looking for. Easy to order, excellent delivery service. The two men... See more

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Rated 5 out of 5 stars

I ordered a vintage kantha throw and it's absolutely lovely! I ordered it on Saturday and it arrived on Monday - super speedy delivery. It was packaged extremely nicely and came in a gorgeous drawstri... See more

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Rated 5 out of 5 stars

I bought 5 cushions in 3 different styles. They are all very well made, in vibrant colours and they look beautiful. The fact that they are fair trade is what drew me to Ian Snow, but the quality and c... See more

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Rated 5 out of 5 stars

Easy website.Quick delivery, beautifully packed. Item true to advertising colours & quality. Stunning bedspread that works really well with my current decor. Love it. Best buy ever.

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Rated 5 out of 5 stars

My quilt arrived this morning What an amazing company responsive efficient personalised and professional I entered the wrong house number I emailed the company changed the address effortles... See more

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Rated 5 out of 5 stars

Beautiful purchases and excellent customer service. Bought a few pictures, two arrived broken and I got sent two new ones straight away. Correspondence was very quick. All in all will buy agai... See more

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Rated 5 out of 5 stars

Absolutely love my new rug, beautifully soft and lovely under my bare feet, couldn’t be more pleased. I didn’t have to wait long for delivery, it arrived soon after purchase. Just waiting for the runn... See more

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Rated 5 out of 5 stars

Saw the perfect rug in your sale for my bonkers home office. It's psychedelic heaven. Great quality, easy to buy and delivery straightforward.

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Rated 5 out of 5 stars

Love Ian Snow Dress arrived on time, fitted beautifully and looks stunning - second one I’ve ordered and previous orders all good quality. Would recommend

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Rated 5 out of 5 stars

Delivery of my cabinet went so well. We didn’t unpack it for about 10 days as our house is a building site. When it came to take of the packaging which was so good, I was excited and was also ap... See more

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Rated 2 out of 5 stars

The cushion covers are beautiful and I would highly recommend. But don't buy the cushion inners that Ian Snow offer - they are flat and have an awful crunching sound when touched. They don't match the... See more

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Rated 5 out of 5 stars

What’s nice about Ian Snow is what you see is what you get , the quality is never less than you would expect , always original. I have never been disappointed with my purchases from this site

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Rated 5 out of 5 stars

I havnt been able to purchase anything for a few years until the other week and was not disappointed As always I’m over the moon with “Ian snows” products and the quality and adore my new curtains... See more

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Rated 5 out of 5 stars

Great choice of items on the website. Ordered a paret bowl and it even arrived within a couple of days, even though it was just before Christmas. The bowl is beautiful, with lots of unique, individual... See more

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Rated 5 out of 5 stars

I just love everything about this brand. Quality items that you know were sourced responsibly and have a positive impact on workers. Beautiful Xmas decorations. Thank you.

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Rated 5 out of 5 stars

Always fun looking through Ian Snows eclectic collection. The baubles and other decorations I chose are fabulous and have found their places in my Christmas this year and for years to come

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Rated 1 out of 5 stars

I have to say i am so disappointed with the quality of this rug that we bought. It was expensive and honestly it’s like a bath towel which we have laid on the floor. Pulling in every which way when yo... See more

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Rated 5 out of 5 stars

The rug I bought from here is something I cannot get over! It’s so beautiful, looks even better than in the pictures and feels very smooth. Made the space so much cozier instantly. Very reasonably pri... See more

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Rated 5 out of 5 stars

Beautifully crafted embroidered lampshade in vibrant pink and orange colours. Arrived quickly and very well packed. Looks great on the landing. Very happy with my order, Thank you!

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Rated 5 out of 5 stars

Beautiful rug - gorgeous colours, very good quality. Arrived quickly and customer service was excellent. Would buy from here again.

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Rated 5 out of 5 stars

We chose a beautiful rug which we were pleased with on every level. The website is easy to use and payment is very simple. We were kept in the loop at every stage from dispatch to delivery. DPD is th... See more

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Rated 5 out of 5 stars

The company was reliable and efficient. Lovely colours on the cushion cover and matches my bedroom very well. Ian Snow has gorgeous items .great price and quick delivery

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Rated 5 out of 5 stars

We bought a beautiful blanket chest from Ian Snow. Really pleased with product and overall service. Customer service and delivery excellent with the ability to speak to a real person to arrange delive... See more

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Rated 5 out of 5 stars

I bought a beautiful pouffe from this company. I emailed Meghan first to see what designs and colours were available. She replied very quickly with the photos of all the stock from different angles an... See more

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Rated 5 out of 5 stars

Delivery was very quick, delighted with the quality of my purchases. This was my first experience of shopping online from Ian Snow, but it certainly won’t be my last.

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Rated 5 out of 5 stars

Ordering was easy and the delivery was much quicker than I expected. It was packaged very well and securely. All the packaging was recyclable. Very pleased with purchase which has been bought as a g... See more

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Rated 5 out of 5 stars

Gorgeous quality, and really adds interesting colours and designs to our new house.... Very nice cabinet, very rustic. I hope it weathers time well.

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Rated 4 out of 5 stars

Beautifully crafted products, would buy from Ian Snow again. They were also very responsive with helping me track my package down. So great products and great customer service.

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Rated 5 out of 5 stars

This company is ethical in every single way and has the most delightful decorative items. Their customer care is quite fabulous. I would really recommend.

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Rated 1 out of 5 stars

Frankly what we received was not at all what we had expected. The mat was of poor quality and the vase was chipped. The return process wasn’t smooth and I ended up out of pocket. Finally the refund ha... See more

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Rated 5 out of 5 stars

Brilliant colours , strong market bag with loads of room .Everything from this company is always great quality and arrives quickly .

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Rated 5 out of 5 stars

I saw the Christmas baubles that I ordered in a local shop, looked online and I was delighted to see them available. They are beautiful and absolutely perfect.

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Rated 5 out of 5 stars

Lovely products and when I have ordered items, I've always been kept informed about their despatch and delivery dates.

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Rated 5 out of 5 stars

Bought 4 cushion covers in the sale at an unbeatable price. Perfect for what I wanted them for. Presented in a reusable sari bag. Prompt delivery.

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Rated 5 out of 5 stars

Speedy delivery and beautiful quilt, it was sold as having a fault but is actually much nicer than described so a real treat thank you!

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Rated 5 out of 5 stars

New to Ian Snow, loved the website, ordered a double vintage brick mould, best price out there, delivered perfectly and really happy with it

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Company details

  1. #15 of 405 best companies in Home Furniture Shop
  2. #4 of 82 best companies in Furniture Manufacturer
  3. #11 of 238 best companies in Homewares Shop
  4. #2 of 11 best companies in Incense Shop
  5. #2 of 10 best companies in Lamp shade supplier
  6. #4 of 18 best companies in Rustic Furniture Shop

Information provided by various external sources

At Ian Snow we champion FAIR TRADE products that capture rich cultures in VINTAGE, BOHEMIAN styles with a handmade finish – Browse our great selection online


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Quality

The quality, colour, design and overall impact of the beautiful cushion I bought from Ian Snow is exemplary.

22 January 2026
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Reply from Ian Snow

Thank you for this amazing review. We're so pleased you are happy with your cushion, I hope it looks perfect in your home 😊

Rated 5 out of 5 stars

Always lovely products.

Easy to use website and purchasing. Delivery was quick and I was kept informed. The products are always great, well made and beautiful. The rug I bought was gorgeous, really colourful, well made and great length.

22 January 2026
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Reply from Ian Snow

Thank you for this brilliant review. It's great to hear you love the rug, I hope it has brightened up your room 😊

Rated 5 out of 5 stars

Beautiful rug

Beautiful rug - gorgeous colours, very good quality. Arrived quickly and customer service was excellent. Would buy from here again.

26 January 2026
Ian Snow logo

Reply from Ian Snow

Thank you so much for this lovely review. I'm really pleased you were happy with the item, delivery and service 😊

Rated 1 out of 5 stars

Really disappointing quality rug, unfortunately do not recommend.

I have to say i am so disappointed with the quality of this rug that we bought. It was expensive and honestly it’s like a bath towel which we have laid on the floor. Pulling in every which way when you step on it and just moving so much whenever you step on any spot of it. Really expected something with a bit more structure on the underside. It’s like a rug which is meant to be set up and looked at but not walked on which extremely disappointing. Looks lovely pattern wise but that’s all I can say about it. Would not recommend. Website says they will not reimburse delivery for returns and it’ll cost up to about 70 quid so we are stuck with it now. So having to invest in some stort of sticky underside now to add some structure stability to the rug itself so it acts less like a towel on the floor and more like a rug which is meant to be walked on.

22 January 2026
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Reply from Ian Snow

Thank you for taking the time to leave a review. I'm really sorry to hear you are disappointed with the rug. We wanted to make this rug as accessible as possible for people to buy so we used recycled cotton and didn't have this backed. We have tried to show the backing on our online photos as we do not want to mislead our customers. We are now ordering more of these rugs with a hard back though so customers can have the option to pay more, these will be roughly double the price though. We are also going to add to the description that we recommend using an anti-slip underlay with our current rugs.
We only ever charge over £60 for returns if it is a furniture item, it would never cost this for a rug. We do offer a returns link for non furniture items and we just charge £5 for this. I have replied to your email though with some more details on your order and hope this has helped. Meghan

Rated 5 out of 5 stars

Excellent quality and service

Recently bought a display cupboard which is both sturdy and beautiful. Exactly as advertised. Great company, service and product.
Thanks so much.
Jackie

27 January 2026
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Reply from Ian Snow

Hi Jackie, thanks for this fab review. Great to hear you were happy with the whole shopping experience. I hope the display cupboard looks perfect in your home 😊

Rated 5 out of 5 stars

Lovely items!

Great choice, beautiful items and easy to use website. Fair prices and good delivery.

27 January 2026
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Reply from Ian Snow

Thank you for this lovely review 😊

Rated 5 out of 5 stars

Great customer help and great item…

Great customer help and great item bought, all great value and ethics. Thank you

26 January 2026
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Reply from Ian Snow

Thank you for this great review. I'm so pleased you were happy with both the item and the service you received 😊

Rated 5 out of 5 stars

The perfect rug

Saw the perfect rug in your sale for my bonkers home office. It's psychedelic heaven.

Great quality, easy to buy and delivery straightforward.

26 January 2026
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Reply from Ian Snow

I'm so pleased you like your rug, it sounds like it fits perfectly in your office 😊

Rated 5 out of 5 stars

Always great quality

Always great quality, beautiful colourful items and easy returns if needed.

25 November 2025
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Reply from Ian Snow

Thank you for this lovely review, it's really appreciated 😊

Rated 5 out of 5 stars

Such a great item

Such a great item. Exactly as described and pictured. Well packaged and quick delivery.

22 January 2026
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Reply from Ian Snow

Thank you for this lovely review, great to hear it arrived safely 😊

Rated 2 out of 5 stars

Avoid the cushion inners

The cushion covers are beautiful and I would highly recommend. But don't buy the cushion inners that Ian Snow offer - they are flat and have an awful crunching sound when touched. They don't match the quality of the covers and sadly let them down.

14 January 2026
Unprompted review
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Reply from Ian Snow

Thank you for taking the time to leave a review. I'm sorry to hear you are unhappy with the inners, please feel free to email me at [email protected] about this. As a company we believe in using waste by products rather than virgin raw materials. We’ve done a lot of research into the implications of plastic inners, even recycled plastic inners, and the impact is far worse than using something that is there whether we create demand for it or not. I hope this helps explain our decision but please let me know if you have any further questions. Meghan

Rated 5 out of 5 stars

Lovely items that I pre-ordered for…

Lovely items that I pre-ordered for Christmas. They updated the delivery to special delivery to make sure it got to me in time!

23 December 2025
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Reply from Ian Snow

Thank you for this fab review. It was a crazy day with the container coming in and then us shipping out the products so I'm really pleased it arrived on time 😊

Rated 5 out of 5 stars

stripey throws, classy but reasonable

I love Ian Snow' stuff and my two new matching throws are wonderful and v reasonably priced. I have a lot of their stuff already!

23 December 2025
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Reply from Ian Snow

Thank you for this lovely review. I hope the throws keep you nice and warm in this miserable weather! 😊

Rated 5 out of 5 stars

Beautiful side table

Beautiful side table. Packed impeccably. Brilliant comms with delivery company. 10/10

23 December 2025
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Reply from Ian Snow

Thank you so much for this lovely review. Great to hear it was packed well and you were happy with the communication 😊

Rated 5 out of 5 stars

Great choice of items on the website

Great choice of items on the website. Ordered a paret bowl and it even arrived within a couple of days, even though it was just before Christmas. The bowl is beautiful, with lots of unique, individual markings. Very happy thanks

22 December 2025
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Reply from Ian Snow

Thank you for this fab review. Great to hear you like the parat bowl and that it arrived just before Christmas 😊

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