July Reviews 119

I purchased the Juliette Soft Large Tote Bag and while it is stylish, it has very little structural integrity. The bag has no support and collapses when set down. I understand it's made from PU, but I... See more

Superb luggage! Gorgeous colours,so functional. Come with lifetime warranty. My case ( which I bought in 2022 and has been in many flights) recently developed a crack near the wheel during a Eur... See more

July has stylish and sturdy products that handle multiple travel destinations well, if it be plane, train or car. I also had a small issue with handles on my July tote handbag that was very easily re... See more

We passed the shop awhile back and went in out of curiosity, to discover the amazing trunk design was epic! The details! And in the carry on trunks size, even having a power pack included with externa... See more

Telescopic handle failed to retract a week after purchase. I was in South America on route to buy a Samsonite when I found a Cobbler. I couldn't speak Spanish nor him English but amazingly 2 hours la... See more

Telescopic handle on new case, three months old, kept sticking. Customer service refused to replace, wanted to send self-repair kit. Customer service online only and don't respond properly to emails.... See more

I had a problem with the new Caselock on my new Medium Checkin luggage. I emailed July and within 3 days a replacement was on it's way. I have a July carry-on and knew the products to be excellent qua... See more

I have ordered from July many times and always found the shipping to be very quick, often arriving the next day. Unfortunately, one of my recent orders was delayed, but Maddie from the Customer Servic... See more

Brilliant customer service! Thank you Chris and the Singapore team for your amazing service in getting us a quick suitcase replacement at short notice after the handle on the case was stuck and would... See more

The staff in your Bondi Junction store were warm, amusing, genuinely interested and enthusiastic about my purchase. They created a lovely atmosphere in what was a very elevated shopping experience. I... See more

After extensive research and conversations with fellow travellers, I’m more than pleased to confirm that July truly stands out as the ultimate choice for Carry On cases especially paired with the back... See more

I bought a Trunk Plus just over a year ago and a cabin bag recently. I had a warranty issue with the trunk on a recent trip and the customer service was first class. A couple of uploaded videos and... See more

I bought this July suitcase on short notice while walking through a mall and needing luggage immediately. I was not familiar with the brand at the time, but after using it on multiple trips, it ha... See more

Giving July 2 stars for the aesthetics and looks of the lugagges. Expected way more quality for the price. The wheels are destroyed after one trip, same goes for their trunk cover that was on a pri... See more

The zip on my Carry On Pro broke when I used it for the first time. This follows another experience I had with July whereby the corners of my suitcase were badly scratched during its first use. I comp... See more

Very poor quality. Bag looks like its been frequently used over 10 years after a few uses. Very fragile, paint come off, buckled and difficult to steer. I contacted customer service who sent me o... See more

I purchased luggage from July based on their prominently advertised “100-day returns to decide if it’s right for you.” Within that window, I attempted to return the item. July denied the return... See more

My July trunk had a damaged corner, probably from rough baggage handling, I took a photograph to their store in Adelaide. Within a couple of hours I was informed the trunk would be replaced under warr... See more

July suitcases are cheaply made and then say they offer a life time warranty- that is an absolute lie, my suitcase snap sleeve came off in transit and according to the July Happiness Team that does no... See more

Ordered some luggage ( second order ) on the basis of a delivery timescale of 1 - 3 days. Some 7 days later total silence and no luggage delivered. No explanations, unable to advise as to when the pro... See more

Good customer service with generous returns policy. Bag design needs a little improvement with better design of handles on suitcase. The handles are too narrow and tight. My wife jammed her fingers ge... See more

You’re not allowed to speak to anyone. I have submitted customer service claims for broken parts, which occurs every single trip. They repair the luggage, bottom line. I’m afraid to take the luggage... See more

I bought a July suitcase less than 9 months ago for £285 and the wheel has snapped clean off during normal use. For a premium-priced product marketed as durable and well-made, this is extremely di... See more

This company is terrible. No customer service. I ordered my luggage over a week an ago and they created a UPS tracking number but never delivered the items to UPS. Can’t get any answers, because th... See more

Handle failed to retract after 2 uses and less than 3 weeks after it was bought. Customer service personnel i.e. Maddie and the July Customer Happiness Team and July Happiness Team are untrustworthy,... See more

Purchased carry on July luggage 9/30/25 used first time10/7/25 Extension handle wouldn’t go all the way up on return flight 10/15/25 Customer service is terrible! Giving me a run around! Doesn’t... See more

My husband and I travel a lot, and we got really tired of needing to hunt for a particular piece of clothing or personal care item. These travel organizers will be great. We'll try them out in Febr... See more

Fantastic company with excellent products. I have had a variety of high end luggage and July is by far my favorite. The pieces are so well designed and easy to maneuver through airports. I appreciate... See more

I’ve been a longtime customer of July and love their bags. I had a small issue with a broken wheel after 4+ years of very solid use and they fixed it quick smart. The warranty team and instore team we... See more

Purchased a checked trunk and carry on trunk. Check trunk arrived looking like it had been used with a big white scuff down the front. Approached business who advised not covered under warranty and... See more

July is exceptional about their customer service. We had an incident when flying back from Tokyo to Sydney. Our Trunk luggage was broken. We were heart broken to see that. So we contacted the team at... See more

Our July luggage is strong and reliable and has served us without fault over many overseas trips. The staff at July are particularly helpful and responsive to any questions I have had. This is a top... See more

One of the items ordered did not arrive as expected when my large suitcase was delivered. I emailed customer service who very quickly helped me resolve the issue and a replacement item is now en route... See more

Disappointed with Forbes Travel review top rating for July.com Carry on Trunk. First and most importantly - it is nearly impossible to get a voice - call representative. Could not find a l... See more

It only took two journeys before significant and unsightly wear and tear started to appear, with paint pealing off and efflorescence to scuffs, despite all the assurances what the case could withstand... See more

I live in Canada. I purchased two items: the carry on and carry on essential. I kept the carry on essential and returned the carry on. My return is stuck in customs and FedEx has sent me forms to fil... See more

I bought a few luggages from this company, and really love its simplicity, flexibility and manoeuvrability design. And recently one of the suitcases had to be replaced after it broke under the warrant... See more

I have purchase July luggage before & we have travelled extensively in Australia & Overseas. We have found this luggage to be robust very light & have even loaded 30kg plus into the suitcase & it... See more

These products are just the best value for money, a fraction of the price of big name brands that are living on past reputations. This luggage is just fantastic.