Monos Reviews 2,127

Jayson was amazing! Super fast and let me know my options to get my order faster. They alone get 5 stars. However, overall, I’m disappointed that I had to email to inquire about the status of my order... See more

Huge thanks to Monos for the amazing customer service. Khemberly provided some of the best customer service I have ever experienced. I ran into a shipping delay, and she truly went above and beyond to... See more

We have bought several Monos luggage pieces for our entire family. They’re great quality and take the beating most airports give them. Their customer service is incredible and have always taken care o... See more

I am enjoying my Carry-On Pro so much. Love the Purple Icing color and have received many compliments on it. Have taken several trips and it does take some getting used to the hard sided configuration... See more

I bought the Hybrid Carry On. I must say I am quite disappointed with the durability. I travel over 100 flights per year so I wanted an upgrade, but after just 2 carry-on only trips it's already mar... See more

No response from Monos on previously mentioned issues with the luggage handle, which has rendered the luggage useless. Any negative reviews (mine and others) are IMMEDIATELY followed by several 5* rev... See more

We’ve loved using Monos suitcases for years—they’re still in fantastic shape. After the airport misplaced our luggage cover, Monos went above and beyond by refunding the shipping on the new one. That... See more

I like the space, size and weight of the luggage. We bought 6 pieces. However, for whatever reason, the exterior looks horrible just after a couple trips. I have 25 year old TUMI bags that still look... See more

I bought an item from Monos for £48 — and guess what the return fee is? £25. TWENTY-FIVE POUNDS to return a £48 item. That is beyond outrageous. It’s a blatant, predatory policy designed to trap c... See more

They don’t check emails or respond to you. I’ve been waiting on an order placed on the 16th and it still hasn’t arrive almost 2 weeks. It is in stock, I requested an address redirection immediately af... See more

Excellent customer service! Above and beyond. Our suitcase wheels started to stick and not roll properly and Mono’s made it right. Every customer service rep is super friendly, helpful and ready to ma... See more

The wrong suitcase was delivered. I contacted customer service by email and received a swift reply and easy to follow instructions. A replacement case is on its way to me by express delivery! They hav... See more

My experience with their customer service has been unbelievably fantastic. I had an issue with my points and ordering a case during Black Friday. I have bought 5 products that have become my favouri... See more

My Monos order was delivered to wrong address by UPS. I contacted Monos and after explaining the situation, they said they would initiate a claim with UPS. The agent helping me confirmed that a new... See more

I purchased two luggage covers from Monos, but unfortunately, neither fit my luggage properly. When I tried to return them, I was shocked to find out there is a $50 return fee—even though I only paid... See more

I bought the ‘Expandable Check-In Medium - Midnight Black’ and I am pleased with the overall finishes of the product, as well as the ability to expand it so I can carry more stuff on my way back from... See more

Fernando Jr was amazing. We made an order of luggage, a set, and all three pieces came as different colors. Fernando Jr. helped me, and instead of having to return the items, Monos declined us retur... See more

Had a delivery issue where one piece of luggage went missing, but customer support handled it really well. They were responsive, clear, and easy to work with, and ultimately refunded my in-store pur... See more

Excellent customer service from Monos. My original suitcase broke and Monos replaced it without any issues. Khemberly communicated promptly and clearly throughout the process, which made everything v... See more

I was really nervous about the monos warranty that I wouldn't be able to prove the issue or prove that I purchased the luggage from a third party retailer, but staff were very friendly and accommodati... See more

I purchased a beige suitcase after reading the reviews, and can honestly state that this purchase was the biggest waste of $250 I gave ever made! If I could load pictures, you could see how horrible... See more

I had to file a warranty claim and was pleasantly surprised at how quickly and efficiently it was handled. One of the main reasons that I went with Monos was the warranty that came with it. No one e... See more

The customer service is amazing! Prompt, efficient, and very friendly. I had a problem with one of my bags (the fault lies with the airline/luggage handlers, etc, not Monos), and Sylvia was SO helpful... See more

I purchased several medium monos check in bags a few years ago. The light pink one scuffed easily but they have held up under very heavy travel until my last trip. The case was dented and broken when... See more

I had a warranty claim which was addressed easily and proactively behind my expectation. The service could not have been better. I own multiple monos bags and will keep buying more!

I bought two Monos cases two years ago, a large hybrid trunk (which has become my go-to case for any voyage or trip over a couple of days), and a small carry-on with an external pocket. The case... See more

The products are impeccable and the customer service is top notch! I have made several purchases from Monos over the past year and have been very pleased. My favorites are the Weekender bag, the book... See more

Monos went above and beyond to rectify an error in the shipment of my order. I was shipped the wrong colour and when they realized they were quick to not only ship out the correct colour but also offe... See more

The customer service I received from Monos has set a new standard for what great support should look like. I reached out with a few questions about my suitcase — which, by the way, has quickly bec... See more

I receive my new hybrid trunk suitcase today, quickly after ordering. It was well packaged, bombproof actually, nicely protected in a reusable fabric bag. The quality is there, and the dimensions of t... See more

I recently submitted a warrant claim on my 3 year old Monos Pro Carry on for wear and tear to an inside strap. In less than 12 hours Monos responded by processing an order for a replacement case when... See more

The best customer service experience! My four year old luggage got a crack in the shell, and the customer service could not have been better. They allowed me to add on a warranty for a one-time pr... See more

Dexter was helpful from the start. We love our Hybrid Carry on we ordered back in October, and I ordered a Metro Duffel for my wife for Christmas. When there was concern about availability and deliv... See more

We’ve had a wonderful experience with Monos over the years. We’ve been using your suitcases for several years now, and they’re still in excellent condition. During our recent travels, the luggage cove... See more

I recently submitted a warranty claim with Monos directly on their site. My customer service representative, Dexter, was extremely helpful, friendly, and very prompt and timely in his responses. He wa... See more

My 6-month-old expandable check-in luggage got a big dent and scratches during my travel from CA to Texas on 12/18th. I did not purchase a warranty at the time of purchase because I did not see an off... See more

Purchased some luggage for my wife here in London and although buying from overseas I felt the cost/quality would be matched by the service and how right I was. After a few uses noticed that the zip a... See more

I purchased three pieces of Monos luggage (two large bags in 2022 and one medium bag in 2023.) I travel frequently and have used them internationally 2 to 4 times a year since I received them. Airline... See more

I reached out to customer service after an airline damage to my suitcase. Fernando Jr went way beyond my expectations and solved my issue in a timely manner, very respectfully and guided me through e... See more

Broken luggage. Submitted warranty repair and went two weeks without a resolution. It would take 4-5 business days for a response to come through, and then there would be no resolution, only more ques... See more

Debated on whether to order online or at the store. Went into the store in Vancouver and the sales people were very helpful without being pushy. Monos is a Canadian company and they're B Corp Certif... See more

Khemberly was very helpful. I realized I needed a different bag that would suit my needs. She walked me through the process and insured it was done correctly before we completed our conversation.... See more

I absolutely love their products and the materials they use in their products, especially in the gesso tote. You can tell that the canvas they use is really high-quality. Additionally, I find their cu... See more

Their customer service is next-level. I had a small issue with my Metro Backpack zipper, and they handled it fast and smoothly. Truly went above and beyond my expectations. The bag itself is my favori... See more