KILLSTAR Reviews 50,977

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of KILLSTAR's products, including clothing, shoes, accessories, and home decor. Consumers appreciate the unique designs and the overall value for money, with many noting the items are well-made and durable. People also highlight the brand's ability to cater to a specific style, offering a wide range of alternative and unique pieces. Consumers are also satisfied with the delivery service, often describing it as rapid and efficient. The careful packaging of items is another aspect that customers appreciate. Overall, reviewers express strong satisfaction with both the products and the service provided by KILLSTAR, often stating their intention to continue purchasing from the brand in the future.

Based on these reviews

Rated 5 out of 5 stars

All the items I have received from KILLSTAR have been amazing quality and fits true the size it says. Honestly I have had many items such as,Coat,trousers,leather harness that goes over your tops,... See more

Rated 5 out of 5 stars

My purchases to date have always been good quality, value for money and prompt. Any queries are answered without hesitation and anything I've had to send back cos it doesn't fit has been replaced with... See more

Rated 5 out of 5 stars

I really loved all the clothes and home accessory products that I have purchased from Killstarclothing so far. They are all good quality and look really awesome. And the clothes can be accessorized wi... See more

Rated 5 out of 5 stars

I have always been a fan of killstar I find it hard to find good quality black clothing in my style recently but killstar had everything I was looking for .I have got so many beautiful dresses with a... See more

Rated 1 out of 5 stars

Killstar used to have clothing of reasonable quality and all of it used to be made ethically. In the last few years the quality has gone down noticeably while the prices keep going up. The clothing... See more

Rated 5 out of 5 stars

arrived on time and good quality compared to most other site ive ordered from my other half had bought a lot form them and all very nice quality and still lasting as she wear there stuff daily likes... See more

Rated 4 out of 5 stars

I like the gothy vibe of this range, and delivery is rapid after ordering. I also like that many clothing items are viscose fabric rather than polyester. The last two items that I ordered are prett... See more

Rated 5 out of 5 stars

Absolutely brilliant quality items, always well packaged and dispatched quickly. Breakables arrive in one piece. Particularly impressed with the coffin shaped wheelie cases. I was a bit uncertain b... See more

Rated 5 out of 5 stars

I love Killstar! Amazing clothes at great prices! Totally spoilt with their range of clothing,accessories,footwear etc...Something for everyone and perfect for gift ideas too! Will definitely be visit... See more

Rated 4 out of 5 stars

I've been ordering things from here for years. If you receive a defective item, you can contact customer support and get your money back! I'm removing one star because they cancelled shipping in Ukra... See more

Rated 3 out of 5 stars

-Cool clothes but sizing can be a bit off. A Medium in one thing fits, a Medium in something else doesn’t… -Love the packaging. -Standard delivery is annoyingly slow. There’s either next day or s... See more

Rated 5 out of 5 stars

Baby Anubis Aqua - I'm not really into cuddly toys as such but I already have the Baby Anubis Black so they make a nice pair. As the label says, Cute as Hell, I love the expressive 'don't mess with m... See more

Rated 5 out of 5 stars

I bought a blanket covered in pagan ritual symbols for my Catholic housemate. She loves how soft it is, and obviously appreciates it's quality as she goes around the house wearing it as a cape/shawl.... See more

Rated 5 out of 5 stars

I usually purchase from here for my Grandson but there was an item that I absolutely fell in love with and was toying whether to purchase it or not. My Grandson encouraged me to treat myself so I purc... See more

Rated 4 out of 5 stars

I have spent thousands with Killstar and continue to buy from them, however it can be quite frustrating when sizing is not consistent from style to style. It would be great if there was more time take... See more

Rated 5 out of 5 stars

After my parcel gotten lost at Evir the KILLSTAR customer service team gets better than ever they refund my money Replace my items they payed for my royal mail service I thank you for ever... See more

Rated 5 out of 5 stars

Clothing and accessories variety, fabric quality, lovely packaging, size inclusive. The great points about this company never end. However I wish the delivery cost wasn't on such a high amount spent.... See more

Company replied

Rated 5 out of 5 stars

Rapid order delivery and good quality alt style products. Prices are reasonable for products and clothing that aren't mainstream, and aren't generally easy to find. Excellent trader for all th... See more

Rated 5 out of 5 stars

Where do I start?? I had received the assassins coat as a gift. I felt I needed another one whilst the original one was being washed. I mean it would be rude not too have another one!! I have rece... See more

Rated 1 out of 5 stars

Im a very unsatisfied client, as Killstar cancelled one of my parcels. Yet announced on the surface of the packadge the item. This forced me to pay a high tax in my country (purchace above 70$ - at re... See more

Rated 5 out of 5 stars

Killstar is one of my go to online shops for alternative and unique pieces, such as clothing and homeware. Love this brand. I always make sure to give and read reviews because other customers are real... See more

Rated 5 out of 5 stars

Every single item I have bought from Killstar has been top quality, beautifully designed and well worth the money. From kitchenware to make-up, to clothes - I’ve been impressed by it all. The last two... See more

Rated 5 out of 5 stars

I've now had a few deliveries from this company. The items I've received are as advertised and good quality. I love their range of products and design, and although I mostly buy on sale, I do think th... See more

Rated 5 out of 5 stars

Killstar has quietly become my confidence rehab. I’m in my early 40s, rediscovering my style, and every order from them has been a slam dunk. Their clothes nail that sweet spot between goth and actual... See more

Rated 5 out of 5 stars

Killstar are my go to for alternative clothing. The quality and service are consistently good. The only thing I would like to see is a free returns service, as we can all make mistakes with sizes or n... See more

Rated 5 out of 5 stars

I personally feel all the items are so well made, very robust and of exceptional quality, whether it’s clothing, accessories or lifestyle items. If you place an order for next day delivery and they... See more

Rated 5 out of 5 stars

I have been purchasing their merch from 2019, I always been so satisfied because all of their stuff are so flattering and they make me feel so beautiful! I have some little tips: to understand wh... See more

Rated 5 out of 5 stars

Really nice pair of boots, so many shops sell the same generic looking types now I wanted something different. Due to the drop in quality of other shops I chose to invest a bit more in these and I'm g... See more

Rated 4 out of 5 stars

KILLSTAR clothing’s are great, I wouldn’t buy if I don’t like it, 90% of the time I keep the item and or use them regularly. The prices could be a bit lower because I’ve noticed some changes in market... See more

Rated 5 out of 5 stars

First time ordering from Killstar and my flatmate loves her pink baby plush. (He was a present) He's small enough that she doesn't need to downsize any other plushies, but big enough to give a hug. Wi... See more

Rated 5 out of 5 stars

Killstar are my No1 store for all things gothy. They have a wide range of products from clothing and jewellery to household decor and bedding which is updated with new ranges and collections regularly... See more

Company replied

Rated 5 out of 5 stars

Been a customer of Kill star for years, thier reasonable prices and great quality keep me coming back. My green velvet 'Venom' dress is especially beautiful. The menswear is great too, my husband alwa... See more

Rated 5 out of 5 stars

They are quick at replying and are very polite. They let you know every step where your package is to it being boxed, to leaving the facility to being in the delivery persons hands to yours. I can't f... See more

Rated 5 out of 5 stars

This company is trustworthy af and straight to the point, no fluff, no fakes, no scams. Every product from clothing to house decor to kitchenware has been of high (if not, good) quality that i couldnt... See more

Rated 5 out of 5 stars

Everything I have bought from Killstar has been fabulous. I bought a skirt, blouse and leggings this shop. Everything fits perfectly. There was a little issue with delivery of one of the items but the... See more

Rated 1 out of 5 stars

Killstar have MAJORLY gone downhill. I’ve shopped here for many years and unfortunately it’s become less and less frequent. Not only has quality completely diminished (look in facebook groups and at... See more

Company replied


Company details

  1. #140 of 259 best companies in Ladies' clothes shop

Written by the company

Clothing & Lifestyle company with a twist of darkness, channeling emotional power and raw energy into every thread.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My fav go to goth shop

My fav go to goth shop, they have it all!! Great range of high quality products at competitive prices, great sales, constant new collections to choose from and speedy deliveries 🖤🖤

14 January 2026
Rated 5 out of 5 stars

Gift purchase

Bought a decorative mini shelving unit as a gift and it is beautiful! Well-made, value for money, and the recipient was delighted with it. Quick shipping as well.

7 January 2026
Rated 5 out of 5 stars

Highly recommend Killstar

Highly recommend Killstar.
The best part of this company is that they have true sizing across the board eg if you know you are a Medium, you won’t have to guess every time you see something cute on their site.
The materials are spectacular; soft, buttery and so comfortable on the skin. The styles are super flattering, and the materials often have a lot of give so if your size fluctuates a bit you can still wear the piece.
Try not to be daunted by pricing, it is very fair and for the quality you get will have an outfit for life, nothing I’ve ordered has torn, ripped or stretched out.
The accessories are heavy duty and the hooks/attachments are built to last.
I can’t comment on customer service as I’ve never had to return anything yet, but will update if I ever use it.
Don’t hesitate to use Killstar, they really do rock 🤘🏻

7 January 2026
Rated 3 out of 5 stars

My order took SO long to arrive

My order took SO long to arrive, it wasn’t dispatched for ages. On top of that, they tried to charge me to protect my shipment… surely shipping charges protects this anyway.

13 January 2026
Rated 5 out of 5 stars

First class service

First class service, up to date contact concerning my order. Always a pleasure buying from Killstar, kind and courteous staff who are always helpful if you have any questions.

13 January 2026
Rated 5 out of 5 stars

i love their clothing

i love their clothing, i have some that has lasted a long while whilst keeping its softness and material quality
their customer service is great and reply promptly and do their best to help you with any issues you have.

13 January 2026
Rated 5 out of 5 stars

My go-to site for clothes

I love this brand and it's one of my top go to sites.
As for the website it's well laid out and easy to navigate, the ordering was easy and the items turned up on time and were exactly as described.
The clothes were true to size and fit well.
A firm favourite

5 January 2026
Rated 5 out of 5 stars

arrived on time and good quality

arrived on time and good quality compared to most other site ive ordered from my other half had bought a lot form them and all very nice quality and still lasting as she wear there stuff daily likes the dresses

I've ordered trousers that I like the style of and they look like what I've ordered no complains there just compared to jeans I normally wear i get very spacious pockets for all my every day carrying like phone keys wallet ect. their jean have just enough space in pockets but the extra style pockets look cool but are just fake pockets which dose disappoint me for what you pay for.

31 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look