Kitchenone Reviews 152

Poor customer service. Never buing from this shop again.

Really horrible company. I wrote them complaining about how I wanted to return something that cost 80dkk, and they would have to charge me a 50kr shipping fee for that. I never heard back from them and now I am forced to sell it on facebook to get some money in return. Never again!

Sent a faulty kitchen aid. Took a long time to get them to send the return form, and when they finally did, it took over 5 weeks to get a replacement. They then sent it to a pick up shop miles away from my original choice, without notice. Kitchen Aid machines are 14kg! We don’t have a car, so we have to take a taxi to bring the thing home. I wrote to them to ask if it wasn’t too late to get it sent closer, and it just went unanswered. Completely unimpressed with the service, and will not recommend.

Super! Keep up the good work

No problems, everything was very much allright/Merking

CATASTROPHE!

Order nr 1 is 41 days late, and still hasn't arrived. Because it was "going to be a few days past scheduled delivery" I got compensated with a value check, to shop some more from them.... which I stupidly did... Order nr 2 is now 10 days late and they expect to deliver it in 30 days!

Customer service is also crap. Different people answering every email, and NONE has any clue of what they are doing.

DON'T ORDER THINGS FROM THIS CRAPPY COMPANY!!

Ordered a grinder last week. Monday Kitchen One said they had sent it. GLS never received it. I called to check up on it Tuesday. Theysaid they were sending a new one. They never did, because they were out of stock.

I will never ever shop with them again. Worst customer service ever. Something isn't right logistically, if they are unable to either have their warehouse inventory updated or figure out how to send their products without customers needing to follow up on it.

Varning !!!
Handla ej av kitchenone.

Letade efter det bästa erbjudande på en Sous-vide stav,
och hittade en på kitchenone.
Beställde 25 dec. Fick samtal av kitchenone 5 Jan.
Den fanns ej i lagret.
Då sa jag att då får ni skicka en likvärdig som jag beställt.
Hon sa att den billigaste kostade 2990:-, och att det inte gick att ordna.
När jag sedan ser att dom har en för 1199:- på hemsidan.
När jag ringer upp kitchenone, så säger "Linn" att min gamla order är struken,
och att dom ej vill hjälpa mig..
Mycket dåligt sett att ta hand om kunder.
Kommer aldrig mer handla av kitchenone..
Peter Karlsson Sverige.

Warning !!!
Do not buy from kitchenone.

Looking for the best offer on a Sous-vide stick,
and found one on the kitchenone.
Ordered Dec 25th. Got a conversation of kitchenone Jan 5th.
It was not in store.
Then I said that then you should send an equivalent as I ordered.
She said that the cheapest cost 2990: - and that it was not possible to fix.
When I see that they have one for 1199: - on the website.
When I call the kitchenone, "Linn" says that my old order is broken,
and they do not want to help me ..
Very bad to take care of customers.
Will never ever buy more of kitchenone ..
Peter Karlsson Sweden.

Bought a pyrex glassbowl as my old one broke into hundred pieces (simple windowglass so not as strong as pyrex grade glass). Finally I can make chocolate-protein-pudding again ... :-)

Perfect regards to:
* web-page
* quick delivery
* packaging
* nice product and good price

Happy customer!

Thank you kitchenone