Kukoon Reviews 46,412

My hardwearing Runner rug is so good I bought another! First is perfect in my kitchen, and now I have one in my hall also. The rubber backing really keeps the runner securely in position on tile... See more

Excellent choice of rugs, I bought two but if I needed more I could certainly find what I wanted! They seem to be good quality and the service from Kukoon was great. Not only did the deliveries arrive... See more

As ever, Kukoon has excelled itself! I’m thrilled with this beautiful rug which has completely transformed my sitting room and I don’t have to worry about muddy feet anymore. I would like to replac... See more

I just had the best customer service from Mary- I have been eyeing up a new rug to fill my living room for a while now and came across the Margot rug- named after my daughter ! It was meant to be. Ma... See more

Absolutely love my rug! Ordering interiors online can feel like a bit of a gamble, but this one completely lived up to expectations. It arrived quickly, was really well packaged, and looked exactly li... See more

I purchased the Distressed Teal Bordered Rug, Cyrus and the matching cushion. I’m really delighted with both. The colour and pattern is lovely and a very nice quality. The delivery was quick and... See more

Lots of rugs to choose from. Good filter facility to narrow down search by colour and size. Non slip underlay suggested in correct size. Nice 10% welcome offer. Very quick delivery- 2 days. Looks beau... See more

The photos of the rugs in situ on the website made choosing a rug much easier and gave me ideas for coordinating accessories. The rug arrived very promptly and was well packed and easy to carry - no h... See more

Absolutely love my new Kukoon rug, great quality, size and colour. It ties the whole room together. I didn’t buy the underlay and it sits perfectly well on the Amtico flooring. Great communication fro... See more

2 runners purchased through amazon. Beautiful colour but poor quality. Long pile too sparsely woven, and flat to stand up. Amazon site quoted various methods of return one being access to a r... See more

I have had a very smooth experience with Kukoon.. thier customer support is exceptional. Couldn't of been more helpful.. Replied very promptly & sorted my issue in 3 days.. Quality of every rug/runner... See more

Clare Thankyou so much for such a wonderful Rug that arrived recently. It looks brilliant in our lounge and is the second rug we have purchased from you. They are both great quality and such g... See more

We have ordered a number of Kukoon rugs/runners and have always found the service, delivery and quality of products excellent. With our latest order there was an issue with the product which was resol... See more

A fantastic service on ordering our rug to delivery which was prompt and reliable. The quality of our new rug “Margot” is fantastic and it looks great in our open plan room, the size and the distr... See more

If the Galleria Vittorio Emanuele had a lovechild with the Burlington Arcade and it sold rugs—Kukoon would be it. As a textile designer with an eye for Pantone precision and silhouette, I can say this... See more

Absolutely love my new Blur rug can’t wait to get my room decorated and put it down. Beautiful colours that would match any decor. Amazing service, only two days delivery. My rug and underlay arrived... See more

Ben in customer service was amazing and everyone else I spoke to The range just didn’t want to help with my failed delivery and just kept telling me to wait patiently so I got in touch with kukoon... See more

The customer services was excellent as the rug I ordered was too big for the room as I had underestimated how big the rugs are. The return process was painless and the new rug I ordered is utterly ama... See more

We’re absolutely delighted with our new rug. Beautifully soft with a lovely deep pile. The design and colour are just as expected from what we saw on the website and in the instore display in Woodie... See more

Communication was great regarding confirming the order and the delivery was very quick. We are pleased with the rug, it looks lovely in our dining kitchen. It was bought with the underlay and so far... See more

Ordered from Kukoon and was surprised at how quickly the rug was delivered and the quality of the rug for the price. I live in the UK so took a chance ordering from a company I’d never heard of bef... See more

I absolutely love my new rug, it's exactly as pictured and feels to be great quality. Sometimes rugs take a while to flatten out but my Kukoon rug was almost perfect straight out of its wrapping, jus... See more

Lovely rugs, lovely people. I ordered two rugs, which are beautiful but one had a manufacturing fault. I sent a message, late on a Saturday afternoon and to my surprise I received a reply almost imm... See more

Had a last minute order before Christmas 2025 and Kukoon Rugs had the rug delivered within 48 hours. Excellent quality rug and excellent customer service. We have ordered numerous rugs from Kukoon R... See more

After reading trustpilot reviews, I emailed Kukoon with a couple of questions about a particular rug. I got an efficient reply within 10 minutes, and ordered the rug. Good communication re delivery an... See more

Love my rug! It fits beautifully under our bed and is low lying enough that our door sweeps over it with no catching. Delivery was super quick and when I ordered the wrong size (my mistake) they were... See more

Very happy with my rug lovely colour. Delivery took a while with carrier. Not kukoons fault. Came in the end once I opened dispute with carrier. He said he delivered it on sixth December. No sign at o... See more

Lovely, good quality rug. Looks exactly the same as it does online. The rug feels lovely underfoot and is apparently machine washable which gives peace of mind in a busy household. I ordered the ru... See more

Hello all, Well done to Kukoon. We purchased two rugs recently and were impressed by the on-line sales proces and experience and speed of delivery. One of the rugs will be used in our self-caterin... See more

Rug is lovely and soft underfoot, pad actually works to stop slipping around and seems small enough to go in washing machine. Ended up with 3 of them. Quick delivery and easy returns helped when or... See more

I was a bit hesitant at first about ordering a reasonably expensive rug online and whether the photos would be accurate. I was very pleasantly surprised when it arrived really quickly and very well pa... See more

Buying from Kukoon has been a wonderful delight from browsing their website to review, ordering and finally taking delivery of our lovely rug. We chose a M Traveller Mallory shaggy rug for one... See more

A vast range of options and sizes were offered. Ordering was effortless. Delivery within 3 days in the busy Christmas period was great. Our rug and slip mat are fabulous. The rug is good quality... See more

The rug I ordered came within 3 days. It looked exactly as it did on the website. Its a beautiful good quality rug. I ordered the underlay but it didn't come with the rug. However, one phone call to a... See more

The company sell great quality products at very reasonable prices. I have purchased several rugs overtime and wouldn't go anywhere else. Beautiful quality. You also have access to brilliant custom... See more

I’m really impressed with the quality of my Kukoon rug. I was especially pleased to find the exact size I needed, which is usually quite hard to get at a reasonable price. The rug looks great, feels w... See more

Have never ordered from here before but the rug that was delivered is beautiful texture very good if I have to give one bad bit it was the fact that the underlay that I ordered to go with it was cel... See more

Went to Kukoon on Boucher Rd a couple of weeksago. Great store with wonderful staff. Extremely helpful girls not a bit pushy. I ended up buying 3 rugs and I'm absolutely delighted with them. Free deli... See more