I was disappointed with the product and raised complaint. Customer service was very helpful and after a short exchange of emails a satisfactory solution was reached. Despite the product not being wha... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I didn't receive the product I purchased, instead I got a different wireless headset. I had ordered the Bluetooth translating earbuds but got the regular earbuds
What they post is totally against UK Trading standards. I ordered a standard 2 seater sofa cover. Its not thick as advertised, not non slip as advertised and certainly not the size as advertise... See more
Company replied
Dont buy here!!! Returns & refunds dont exist!!! I got three same items in different colous & sizes to choose the best fit and now can’t return due to non existent customer service (I belive i exch... See more
Company replied
I mistakenly ordered an extra item when placing my order. I emailed Customer Services who responded quickly and immediately offered a refund on my mistaken order. I received the refund within 5/7 days... See more
Extremely helpful and pleasant lady dealt with our order. Top rate. Will definitely use again and recommend to others. Thank you.
Would give zero stars if I could. Bought matching joggers and top, fabric thin and awful, itchy and very uncomfortable so attempting to return, got repeated emails back offering me a different size,... See more
Don’t be fooled the shavers you see working are not the ones you’ll receive if you buy one. You see the razes working very good excellent The problem is there not what your sending out... See more
Company replied
Just one email to customer services one email back problem solved proper old tim service polite fast positive service. 5Star
Terrible company Got a product that is faulty. Tried to send back for a refund after going back and forth with customer service was offered a partial refund with no return which I agreed. Still no... See more
Company replied
Terrible. Saw outfit on an Instagram post being beautifully worn by a beautiful woman. However, when outfit arrived it was awful, it was marked, the finish was terrible. Permanently marked in two... See more
Company replied
I received my 2 items in a week and a half quality excellent no smell.. ordered another colour straight away 😀
I ordered a mini electric razor, plus Cleaning fluid and received the items on September 4th. My wife and I were away and arrived home on the 8th September. The razor packaging looked like it had been... See more
Company replied
What you see on the ad is not what you get. This throw is paper thin, has no heavy edging to keep it from creeping up. I would definitely not recommend this throw. I have seen it advertised under dif... See more
Company replied
Placed an order on the 9th November, and the order was confirmed. I haven’t received my goods and have heard nothing since despite contacting their customer services twice. Wish I’d read the reviews b... See more
Company replied
Ordered a dress adventuly turned up the material was awful and looked horrible on.. sent endless emails to return but told would cost lots of money to return now stuck 30 dress that I can't wear or re... See more
Company replied
Customer service non existent! I ordered on the 11th november and still heard nothing from them. I can not find an email address to correspond with them no tracking details wish I had read reviews fi... See more
Company replied
Rated 1 star as I couldn't rate 0. Placed an order beginning of November with no confirmation I emailed them a couple of days later on wether they have my order as they took the money out of my accou... See more
Company replied
My email was answered quickly, the customer service assistant explained everything clearly and was very eager to resolve the problem, it was resolved to my satisfaction.
Really disgusted with this company, customer service appears non existent, received my order 3 days ago have sent emails to get assistance with returning said order, wish id read the reviews first. S... See more
Company replied
I ordered from this company but never received the goods. I am getting the runaround - they claim to have delivered but there’s no photo and I was in at the time so I don’t know why they didn’t knock.... See more
Company replied
This company did indeed amend my order after I emailed and submitted a review. Thank you for rectifying my order I like the book and paints very much.
Company replied
I ordered a TV box. It came in. After it was all connected, the box itself would not turn on. I messaged customer support. They sent me a totally unrelated help video. I emailed again, and the rep... See more
Company replied
I saw an advert of an advent calendar with perfumes inside it was advertised with perfumes inside. Turns out as u scroll down after the buy now button it tells you that the boxes are empty. So the... See more
Company replied
This product did NOT work - had issues in two different vehicles and did NOT resolve either
Company replied
I really thought that the little perfume was included in the Advent calendar box which is why I ordered. But the box is nice.
Company replied
Sofa throw Half the size shown in advert , very thin and extremely poor quality Absolute ripoff!
Company replied
Verified
They are very comfortable briefs, but I wish they had boxer-length legs.
Excellent customer service and happy happy to help with any queries that arise
First and last time buying of this company Item arrived with a broken zip would not undo contacting them they did reply with take photos how do you do that when you do not have a camera phone and to t... See more
Company replied
Very good product, easy to fit and looks good. Highly recommended
Ordered pyjamas didn't come with pens
Company replied
really pleased with item but one battery missing
2.6
Poor
41 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered a non slip 3 seater settee…
Ordered a non slip 3 seater settee cover received a flimsy fluffy fleece that I could have bought for a fiver in local shops and not £40+ to these rip off merchants
13 February 2026
Unprompted review
Terrible company
Terrible company
Got a product that is faulty.
Tried to send back for a refund after going back and forth with customer service was offered a partial refund with no return which I agreed.
Still not received refund 2 weeks later and now have ai as customer service.
Terrible terrible service.
2 February 2026
Unprompted review
Reply from Letemall
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@letemall.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
I didn't receive the product I…
I didn't receive the product I purchased, instead I got a different wireless headset. I had ordered the Bluetooth translating earbuds but got the regular earbuds
24 December 2025
Unprompted review
Sofa throw
Just received my sofa throw very disappointed in the quality very thin and slides around on the sofa the size isn't good either ordered for a small 2 seater it barely covers it the advert seems to show a much bigger better quality product will pop to a local store and at the price I have paid will get a much better product
26 January 2026
Unprompted review
Reply from Letemall
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@letemall.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Dont buy here!!!
Dont buy here!!!
Returns & refunds dont exist!!! I got three same items in different colous & sizes to choose the best fit and now can’t return due to non existent customer service (I belive i exchange emails with an AI which is not helpfull at all).
2 January 2026
Unprompted review
Reply from Letemall
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@letemall.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
This product did NOT work
This product did NOT work - had issues in two different vehicles and did NOT resolve either
8 January 2026
Unprompted review
Reply from Letemall
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: service@letemall.com. Our professional customer service team will provide you with the best solution within 24 hours, including troubleshooting guidance or a replacement if necessary. Please give us a chance to resolve this for you; thank you very much.
Verified
They are very comfortable briefs, but...
They are very comfortable briefs, but I wish they had boxer-length legs.
16 January 2026
Not as advertised
What they post is totally against UK Trading standards.
I ordered a standard 2 seater sofa cover.
Its not thick as advertised, not non slip as advertised and certainly not the size as advertised. Not one part of the cover touches the floor.
Already dealt with customer service and hopefully I will have a full refund for the rubbish I received.
Only proof I have is the amount taken out of my bank account and email correspondence between myself and customer service.
I'm more than willing to send photos to verify that my review is genuine.
12 January 2026
Unprompted review
Reply from Letemall
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@letemall.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Not what you see in the ad
What you see on the ad is not what you get. This throw is paper thin, has no heavy edging to keep it from creeping up. I would definitely not recommend this throw. I have seen it advertised under different business headings too.
You better off going to the range to buy a teddy throw more value for money!
7 January 2026
Unprompted review
Reply from Letemall
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@letemall.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I really thought that the little…
I really thought that the little perfume was included in the Advent calendar box which is why I ordered.
But the box is nice.
6 January 2026
Unprompted review
Reply from Letemall
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@letemall.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I was very happy from picking my…
I was very happy from picking my furniture all the way to the delivery men all went so smooth and very professional
5 January 2026
Unprompted review
Sofa throw
Sofa throw
Half the size shown in advert , very thin and extremely poor quality
Absolute ripoff!
19 December 2025
Unprompted review
Reply from Letemall
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@letemall.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Excellent customer service and happy…
Excellent customer service and happy happy to help with any queries that arise
11 December 2025
Unprompted review
Very good product
Very good product, easy to fit and looks good. Highly recommended
8 December 2025
Unprompted review
Great customer service
Product arrived quickly and quality was better than expected for the price, Size was great and covered the sofa well and gave a nice comfortable feel to it as well as keeping the sofa free from Dog hairs etc. I made a mistake when ordering and contacted them and it was sorted quickly and without any issues, wish all firms acted as good.
15 October 2025
Unprompted review
Error when ordering
I mistakenly ordered an extra item when placing my order. I emailed Customer Services who responded quickly and immediately offered a refund on my mistaken order. I received the refund within 5/7 days. I was very happy as this had been my error and they didn’t need to refund
1 December 2025
Unprompted review
Extremely helpful and pleasant lady…
Extremely helpful and pleasant lady dealt with our order. Top rate. Will definitely use again and recommend to others. Thank you.
11 November 2025
Unprompted review
Product not as expected
I was disappointed with the product and raised complaint. Customer service was very helpful and after a short exchange of emails a satisfactory solution was reached.
Despite the product not being what I had expected I found the company good to deal with, and had my sofa not been L shaped the product would have been ok.
1 December 2025
Unprompted review
These do not work the way the ad says…
These do not work the way the ad says it does ,
28 November 2025
Unprompted review
Reply from Letemall
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we completely understand your frustration. We will prioritize your concerns and resolve the issue. We take full responsibility for every product. Please send your detailed information to our customer service email address service@letemall.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Rated 1 star as I couldn't rate 0.
Rated 1 star as I couldn't rate 0.
Placed an order beginning of November with no confirmation I emailed them a couple of days later on wether they have my order as they took the money out of my account ( had no record of my order) Had to tell them my order and prove they had taken the money. 1-2 week later I received my items to an item being missing. The item is a two part product but missing one so they refunded me £5.00 which again still not happy as the full item cost £12.99. Waiting on a reply back..
4 November 2025
Unprompted review
Reply from Letemall
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations. We promise to prioritize your issue and resolve it as quickly as possible. If your item is missing, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@letemall.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to rectify the situation; thank you very much.
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