LiberNovo Reviews 50

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers generally express mixed feelings regarding the chair's product and delivery service. While some appreciate the ordering process and ease of assembly, others report issues with delivery times, missing items, and lack of updates on their orders. Opinions on product quality are varied, with some praising the chair's comfort, adjustability, and support, especially for back pain. However, a few consumers have reported concerns about the chair's build quality, such as loose armrests or slippery seats. The business's response time is a sore point for many, with reviewers frequently mentioning delayed or absent communication, ignored emails, and unfulfilled promises.

Based on these reviews

Rated 3 out of 5 stars

I ordered the chair with all accessiories and (as told on their webpage) expected the order to arrive this week. Since I got no shipment notification I contaced the company where they first told me th... See more

Rated 4 out of 5 stars

I originally placed my order for the LiberNovo Omni Chair on October 27th. By November 7th, there had been no shipping update, despite the website’s 8-business-day delivery promise. Customer service... See more

Company replied

Rated 5 out of 5 stars

I'm genuinely impressed, even if this is my first time using it as a new customer! I literally felt like I could take a nap as soon as I sat down since it's so comfortable and supportive. I'm like it... See more

Rated 5 out of 5 stars

Fantastic chair in every aspect! I've tested a lot of brands, including Steelcase, Haworth, HBADA, and Secretlab, but the LiberNovo Omni Dynamic Ergonomic Chair has swiftly emerged as my top pick. Thi... See more

Rated 5 out of 5 stars

I'm quite happy that I decided to take a chance on this chair! Since I had never support a Kickstarter before, I wasn't sure at first, but it's fantastic. Everything about it seems well-considered, in... See more

Rated 5 out of 5 stars

This chair is perfect for me because I'm a designer and require a comfortable place to spend hours designing and working on screens. Excellent service, many features that can be adjusted, and very sim... See more

Rated 5 out of 5 stars

So far so good. Putting the chair together was fairly easy but the instructions were slightly confusing. Could have just been me. But aside from that the chair seems to be really comfortable. I’ve onl... See more

Rated 5 out of 5 stars

From ordering to delivery this company gets it right! The products are quality, specifically the chair. The chair is second to none and is top notch quality and comfort. I use it 10 - 12 hours per day... See more

Rated 1 out of 5 stars

Orded on the 21th Jan, no single update on the shipment . Send an email on the 26th, replied me the next day saying the color space grey is out of stock and expect to arrive at the beginning of Feb. T... See more

Rated 5 out of 5 stars

Excellent website explaining the chair construction and what it is capable of doing for your comfort and posture. Ordering online is intuitive and easy. Company kept me informed of the delivery expe... See more

Rated 1 out of 5 stars

The company moves from promotion to promotion selling chairs while they leave their customers hanging. Support is awful. They'll ship you a chair battery or a cooling pad and then you wait for the c... See more

Rated 1 out of 5 stars

I tried ordering one of their chairs, and got in contact with customer service. No response after a week, even though they state they reply within 24 hours. Eventually they upped the price of my or... See more

Rated 5 out of 5 stars

The way I work has drastically changed thanks to this dynamic ergonomic chair. After sitting for hours, I no longer have back ache because it fits my spine precisely.

Rated 1 out of 5 stars

Scam? I ordered a chair on 14th of January, 2026 (order#1748) and as of February 2, 2026 it wasn't yet shipped and my emails to their "support" were completely ignored ever since. I guess I`ll have to... See more

Company replied

Rated 5 out of 5 stars

I love my new chair. It is an engineering wonder. Everything about it is incredible. I especially like the lower back support. As someone with constant lower back pain this chair has been a life saver... See more

Rated 1 out of 5 stars

I would like to share my experience with Libernovo. My chair never been received, but I received all the other packages but the chair. Shipping company doesn't have this chair and they are saying it's... See more

Rated 1 out of 5 stars

Honest review: The problems go well beyond the seat being too small. The seat is slippery, the armrests move out of place too easily, and the lumbar support buttons are positioned in a way t... See more

Rated 1 out of 5 stars

On January 16, 2025 I ordered a LiberNovo Omni Dynamic Ergonomic Chair Pro Bundle / Moss Green / 48 cm. They include that fraudulent shipping protection scam that all sketchy online retailers are. T... See more

Rated 1 out of 5 stars

CUSTOMER SERVICE IS TERRIBLE! I ordered the bundle with the chair, footstool, extra battery, and cooling pad. All I received was the chair the cooling pad, and it's been almost two months and i stil... See more

Rated 1 out of 5 stars

DO NOT BUY from this company. As others have written, they take your money, they make a label with FedEx but THEY DON'T SEND THE PRODUCT. Don't trust the hype on social media. Do your own research on... See more

Rated 1 out of 5 stars

I purchased the bundle with the footrest and when my package arrived, I only received the chair. I immediately reached out to customer service via email on November 25th to report the missing footre... See more

Rated 1 out of 5 stars

I would rate the chair, but I still haven't received it. I placed my order in August though Kickstarter, with an estimated delivery date of October. This was changed to mid-November. When that date... See more

Rated 2 out of 5 stars

Customer service is almost next to none regardless of how good the product. Purchased for three days. Pay for the premium. But not service, no tracking on shipment. No way to tell where it is... See more

Rated 2 out of 5 stars

I'm a kickstarter backer and just got my chair. This is more of a product review and a warning than a comment on the company itself. I haven't yet tried to contact support. But it's just not desig... See more

Rated 5 out of 5 stars

My old gaming chair seems ridiculous in comparison to this chair, which is well worth the money. It's a fantastic improvement and really cozy!

Rated 1 out of 5 stars

I have pledged on kickstarter within first 1500. There were promises and assurances in kicstarter updates about the delivery times that were never kept. When I finally received the chair, it did... See more

Company replied

Rated 3 out of 5 stars

I have now used the chair for two days, and here is my impression. ______ Before I give my impression, I want to state that I have only received the chair, and none of the accessories th... See more

Company replied

Rated 5 out of 5 stars

It's a lifeline, the zero-gravity mode! I'm able to concentrate while working, and when I need a break, I go into relaxation mode and feel rejuvenated right away.

Rated 4 out of 5 stars

My wife and I LOVE the chairs and footrest. If I was to complain about anything would be the prolonged delivery time due to the high demand of this product.

Rated 5 out of 5 stars

After using my computer for more than ten hours, I used to need to visit the chiropractor, but this chair keeps my back in excellent condition.

Rated 5 out of 5 stars

The blanked and eye mask set matches which is nice compatibility and portable

Rated 1 out of 5 stars

Customer service is non existent. Does not reply to emails and the phone number never goes through.

Rated 5 out of 5 stars

Very responsive to my questions. Fast shipping and the quality of the chair is top notch. This chair will be with me for many years.

Rated 5 out of 5 stars

This chair is perfect for me because I work as an engineer and spend all day at a desk. It's quite sturdy and cozy.

Rated 1 out of 5 stars

I want to start by saying that the agent who assisted me was genuinely helpful and professional; my issue is absolutely not with him. My problem is with the company itself, and honestly,... See more

Company replied

Rated 5 out of 5 stars

Most comfortable chair ever. Extremely easy to build and took 10min.

Rated 1 out of 5 stars

No communication after I bought the chair. Three weeks later no response to emails and chats. DO NOT BUY... its a scam!

Rated 3 out of 5 stars

Original Review (11/22/2025): For a new company, they need to raise up their game. I had high hopes for their chair, but sadly, mine came in with a QC issue. The chair's gas lift goes down... See more

Company replied

Rated 5 out of 5 stars

This chair is incredible…comfortable, supportive and stylish!


Company details

  1. Office Furniture Shop
  2. Home Furniture Shop
  3. Office equipment supplier

Written by the company

LiberNovo is an ergonomic office furniture brand focused on long-term comfort, health, and productivity. Our flagship product, LiberNovo Omni, is a dynamic ergonomic chair designed for all-day sitting. It features a patented Dynamic Support system that synchronizes the headrest, backrest, armrests, and seat cushion, ensuring continuous support as you move or recline—without disrupting your working posture or screen view. Equipped with a Bionic FlexFit Backrest powered by an electric cylinder, Omni adapts precisely to different body types and sitting positions, providing targeted support for the natural curves of the spine. To further enhance daily comfort, Omni also offers an exclusive OmniStretch Massage Mode, helping relieve muscle tension and promote recovery during long working hours. As an office furniture store and equipment supplier, we are committed to delivering thoughtfully engineered products and responsive customer support to create a better, healthier workplace experience. Learn more at https://libernovo.com/

LiberNovo stands behind the quality of our ergonomic office furniture.

Designed for long-term confidence in your everyday work.

We offer a warranty on our products to ensure long-term confidence in your purchase. If you experience any issues related to product quality or functionality, our customer support team is here to help and will work with you to find an appropriate solution. For warranty details or assistance, please contact our support team through our official website.

Contact info

3.3

Average

TrustScore 3.5 out of 5

50 reviews

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Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Trying to return the chair

I have ordered their chair, and it has arrived in two weeks. Unpacked and assembled it according to supplied instructions.
Indeed I sat in it, my worst fear confirmed - even the bigger seat was too short for me.
I decided to try the recline function, in hopes, this would help, but on the way back something cracked. It was some sort of mechanism under the seat.
Disappointed and frustrated I packed the chair back and wrote a letter to the customer support, telling everything and adding pictures, and requesting to return the chair.
In the response I was offered to replace the seat to fix the broken part, but this wouldn't fix it's shortness for my height, so I said no and asked to return the chair again.
It has passed almost two weeks since then, with a response, that they will send the return labels for the courier shortly.
What makes me sceptical about this company is, that in the emails, they have no contact information or even signature with a name.
Guess I'll have reach out to consumer rights protection agency or something.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I was concerned that my item would be…

I was concerned that my item would be misplaced or stolen because my order arrived in several batches, with the footrest arriving first. I inquired and was informed that it was just packed separately. My chair arrived a few days later, and as soon as I opened it, I discovered a very straightforward assembly manual. It was very easy to assemble! It felt flawless the first time I tried it. In addition to using it for business, I even gave up my sofa because it's so comfortable for watching movies that I nearly dozed off there!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

The nicest chair I've ever had

The nicest chair I've ever had, hands down! Every workplace chair I owned used to be problematic for me; they had bad backs, inadequate support, etc. All of that is resolved by this one. It seems really high quality, is flexible, and is comfortable. It feels lovely to sit here all day. I highly suggest it!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely chair.

Lovely chair.
Its soft and it deleted my back problems. I also love that u can lay down and basically just sleep in it if I just wanna get a quick nap in.

The accessories are also top quality and are all worth it

2 January 2026
Rated 5 out of 5 stars

From ordering to delivery this company…

From ordering to delivery this company gets it right! The products are quality, specifically the chair. The chair is second to none and is top notch quality and comfort. I use it 10 - 12 hours per day and sometimes even more. I use it for work, gaming and lounging, basically all day every day. I would and do recommend it to all.

9 February 2026
Rated 5 out of 5 stars

Excellent website explaining the chair…

Excellent website explaining the chair construction and what it is capable of doing for your comfort and posture. Ordering online is intuitive and easy. Company kept me informed of the delivery expectations. Assembly was reasonably easy and all parts were included as well as functional. Thank you for an excellent product and service!

1 December 2025
Rated 5 out of 5 stars

I'm genuinely impressed

I'm genuinely impressed, even if this is my first time using it as a new customer! I literally felt like I could take a nap as soon as I sat down since it's so comfortable and supportive. I'm like it so far, but it will take some time to get my ideal setup. The customizable features are also fantastic!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I'm quite happy that I decided to take…

I'm quite happy that I decided to take a chance on this chair! Since I had never support a Kickstarter before, I wasn't sure at first, but it's fantastic. Everything about it seems well-considered, including the quality, adjustability, and support. I can now concentrate without having to constantly adjust my chair. I adore it!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

This chair is perfect for me because…

This chair is perfect for me because I'm a designer and require a comfortable place to spend hours designing and working on screens. Excellent service, many features that can be adjusted, and very simple to set up. To be honest, it greatly improves the comfort of my workday.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam, placed an order on Kickstarter in June 2025 and was told they would start shipping in October 2025. It is now February 2026 and not a single update about my order or shipping.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Never received my chair

I would like to share my experience with Libernovo. My chair never been received, but I received all the other packages but the chair. Shipping company doesn't have this chair and they are saying it's never been loaded in the truck. I was very sceptical when Libernovo company offered to buy insurance for lost packages, which actually happened, but they stopped replying to me. Today as of February 2nd Libernovo promised to send me another chair, but they don't reply to me anymore. I was super excited to get a new chair, I sold my Herman Miller on the same day the new chair supposed to arrive. Now they left me without any chairs for more than 10 days. I hope this company not a scam and I don't have to go through the chargeback process in my bank wasting hours on getting my money back.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic chair in every aspect

Fantastic chair in every aspect! I've tested a lot of brands, including Steelcase, Haworth, HBADA, and Secretlab, but the LiberNovo Omni Dynamic Ergonomic Chair has swiftly emerged as my top pick. This chair keeps me pain-free and comfy throughout my lengthy workdays (10–12+ hours). I heartily suggest it; you won't be let down!

31 December 2025
Unprompted review

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