Luxury Of Watches Reviews 1,884

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products they receive, often describing them as being in excellent or mint condition, and matching the descriptions provided. People appreciate the high quality of the watches and the fact that they often meet or exceed expectations. Consumers consistently praise the staff for their knowledge, patience, and helpfulness throughout the purchasing process. The delivery service is also highly regarded, with reviewers noting the prompt shipping and secure packaging. The overall service is considered exceptional, with many customers expressing their intent to make future purchases and recommend the company to others.

Based on these reviews

Rated 5 out of 5 stars

It’s my 4th watch from Luxury of Watches spanning more than 20 years.. 3 Cartiers and 1 Rolex. They are always beautiful, exactly as described, and at a sizable discount over other online resources. T... See more

Rated 5 out of 5 stars

Marty was an absolute pleasure to deal with and was extremely knowledgeable. He helped me through every step of the way to buy my wife’s Rolex and explain all the functions to me. Everything was deliv... See more

Rated 5 out of 5 stars

I was a lil skeptical@first until I spoke with "Marty"... he made it very clear that I can relax, that I had nothing to worry abt. The watch was/is full factory or full refund, luxury of watches does... See more

Rated 5 out of 5 stars

Amazing experience! Timepiece matched the descriptor as being in mint condition. Included Rolex box and booklet with letter of authenticity. I needed an extra link and the store overnighted the link w... See more

Rated 5 out of 5 stars

Excellent customer service, top quality watches and quality 5 years warranty. I bought my 2nd ever Rolex watch and I look forward to future purchases. Mark was great and he was very patient and... See more

Rated 5 out of 5 stars

This group is very cordial and respond in quick time. Unlike another CA dealer, they are trustworthy, professional and keep it simple. No deposits, no “Read our FAQ’s”, just totally up front. I... See more

Rated 5 out of 5 stars

MARTIN !!!! I PROBABLY CALLED HIM THREE TIMES ASKING QUESTIONS. HE WAS PATIENT AND SUPER KNOWLEDABLE AND I FELT GAVE GOOD ADVICE. I ENDED UP BUYING THREE ROLEX WATCHES FROM HIM. ALL WERE AS ADVERT... See more

Rated 5 out of 5 stars

I recently purchased a GO Panomaticlunar, I am absolutely blown away by the service I received. From the moment I placed the order, I felt welcomed and valued. Their expertise was evident. What trul... See more

Rated 5 out of 5 stars

Answered my questions and requests promptly via email. Shipping was prompt. The only thing I could criticize was that an original receipt from a different watch was shipped with my watch. Would hav... See more

Rated 5 out of 5 stars

The watch was bought sight unseen based of the description and assistance of additional items from Manny. Not only did the watch hit all expectations it exceeded them. The shipping was fast and accura... See more

Rated 5 out of 5 stars

This was my second Rolex purchase from Luxury of Watches in 19 months! Very happy with the customer service. The watches are in excellent like new condition. Fast FedEx shipping with sign on deliver... See more

Rated 5 out of 5 stars

Very happy with Marty’s diligence and everything went as planned given tight travelling timeline having to be met The watch was as represented in mint condition and very happy with purchase Highly... See more

Rated 4 out of 5 stars

Over all very good experience and I’m happy with the watch and its pricing. Two small things would’ve made for a great experience. 1) the watch was not available in a regular strap so I had a to pay a... See more

Rated 5 out of 5 stars

This is the second Rolex I've purchased from LoW. Both the Air King and my Daytona arrived in perfect, new condition with all paperwork etc. Marty also worked with me to get both watches shipped... See more

Rated 1 out of 5 stars

Purchased a Breightling Planet Ocean 46mm two weeks ago, once received I took it to a local Jeweler to have links removed. First attempt the head of the screw broke off. I still have not worn the w... See more

Company replied

Rated 5 out of 5 stars

My experience with Luxury of watches was Excellent. Dealing with marty was a pleasure. very helpful and efficient. Recieved my watch quickly and i love it. Would highly recommend using them if you nee... See more

Rated 5 out of 5 stars

Marty is a great company representative! My purchase was easy and the watch was as referenced "Like New". Even adjusted the band to my wrist dimension. The delivery was as indicated and the packagi... See more

Rated 5 out of 5 stars

Had a real great experience and very happy with my watch, they even sent me an additional link and tool without any charge. Great service and product will definitely purchase another watch soon and re... See more

Rated 5 out of 5 stars

Stunning watch in brand new condition. Fast shipping and very easy transaction. I received my item in under 5 days when I ordered over the weekend. Will definitely purchase from them again.

Rated 1 out of 5 stars

After the payment, I got a call asking details about shipping address, then Ana on the call confirmed the order. However, I then got an email asking photo of my credit card both front and back, and ph... See more

Company replied

Rated 5 out of 5 stars

I have now purchased 3 watches from Martin with LOW over the last two years. Each transaction has been easy and fluid. The product quality was impeccable. Conclusion: This company is trustworthy!... See more

Rated 3 out of 5 stars

I bought a watch from you. The website didn't show the date; it's from 1986. It didn't come with the original Rolex certificate, which significantly lowered the watch's value. It didn't have the exten... See more

Company replied

Rated 5 out of 5 stars

My watch is stunning it arrived so quickly and in perfect condition with the certificate of authenticity and the original Rolex box!!!!!!!!!!! It is my most prized possession and I want for nothing no... See more

Rated 5 out of 5 stars

The watch arrived quickly and the condition was like new as advertised. It was a bit tight and I was shipped 2 extra links at no additional cost. I would definitely buy from this company again in the... See more

Rated 5 out of 5 stars

I will absolutely purchase from Luxury Of Watches again. I have been looking for the past six months a special watch that is no longer being made by the manufacturer for my fiancé for her wedding pr... See more

Rated 5 out of 5 stars

I wanted to take a minute to thank you for the excellent service and turnaround. I truly appreciate your commitment to making things right and the professionalism you displayed throughout the en... See more

Rated 5 out of 5 stars

The watch is perfect and I’m very thankful that Luxury of Watches had this watch available for me to purchase. I’ll wear it everyday and in every situation. The watch was shipped overnight after a hol... See more

Rated 5 out of 5 stars

I was very happy with my purchase from Luxury Watches. The correspondence was great before purchase. The watch arrived quickly after my order and was in great condition. I was nervous ordering an expe... See more

Rated 5 out of 5 stars

The watch is beautiful and 💯 Rolex. it came with the Rolex box, tag, booklet, and a certificate of authenticity and warranty. They were great to work with and in communication at all times. They are... See more

Rated 5 out of 5 stars

Great experience with LOW. I purchased to Rolex watches from them and both came quickly and in perfect mew condition.

Rated 5 out of 5 stars

Second purchase from this company and I will continue to do so! After having horrible experiences with other watch companies luxury of watches is like a breath of fresh air!

Rated 5 out of 5 stars

I am following up with a previous review, Martin has made good on his word and all is well. I recommend doing business with him.

Rated 5 out of 5 stars

Easy transaction. Knowledgeable seller willing to take the time to explain his product. Product received promptly.

Rated 5 out of 5 stars

Watch was exactly as described. It was a Cartier and they gave the warranty a ne2 date and received an email from Cartier stating it was with new warranty.

Rated 5 out of 5 stars

My watch buying experience was EXCELLENT. The customer service was great ... timely and everything that I was promised was delivered. I will do business with LOW again!

Rated 5 out of 5 stars

Marty was able to get me the watch that no one else’s could! Fantastic customer service and experience!

Rated 5 out of 5 stars

Excellent experience. Marty was quick to answer any questions. Fair pricing and quick shipping. The watch was in even better condition than described.

Rated 5 out of 5 stars

The watch was just as described. Jason was very was very accommodating and professional. Very smooth buying process, I would recommend Jason to my friends with no problem.

Rated 5 out of 5 stars

They were great at communicating, making the sale very simple, and the product was delivered quickly. I was very impressed with the entire process.

Rated 5 out of 5 stars

Marty at customer service was excellent. He would return calls immediately. Answered all my questions and made me feel comfortable in the purchase.

Rated 5 out of 5 stars

Very great customer service. Extremely great turnaround. And a great quality watch! I will definitely consider this company for my next purchases


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality watches + Great Service

Excellent customer service, top quality watches and quality 5 years warranty.

I bought my 2nd ever Rolex watch and I look forward to future purchases.

Mark was great and he was very patient and professional.

12 January 2026
Rated 5 out of 5 stars

Easy transaction

Easy transaction. Knowledgeable seller willing to take the time to explain his product. Product received promptly.

19 January 2026
Rated 5 out of 5 stars

100% Satisfied

Marty was an absolute pleasure to deal with and was extremely knowledgeable. He helped me through every step of the way to buy my wife’s Rolex and explain all the functions to me. Everything was delivered when he said it would be and the follow up questions I had he responded right back to me. I am 100% satisfied with Marty and luxury watches. It will not be the last time I purchased from them

16 January 2026
Rated 5 out of 5 stars

It’s my 4th watch from Luxury of…

It’s my 4th watch from Luxury of Watches spanning more than 20 years.. 3 Cartiers and 1 Rolex. They are always beautiful, exactly as described, and at a sizable discount over other online resources. The most recent purchase was sent to our vacation home. I received a call to confirm the new delivery address, and when the delivery driver got lost I received a call for an update. We agreed delivery to my local FedEx office would be the best solution. When I picked up the watch I received a call to make sure I was satisfied. That’s more than exceptional service. It’s definitely 5 star and more!

14 January 2026
Rated 5 out of 5 stars

I was a lil skeptical@first until I…

I was a lil skeptical@first until I spoke with "Marty"... he made it very clear that I can relax, that I had nothing to worry abt. The watch was/is full factory or full refund, luxury of watches does NOT sell after market watches. Marty was patient with me. I called him numerous times asking the same questions repeatly. Which im sure was very annoying through it all... "Marty"remained patient with me. This was my first time making a large purchase sight unseen so i was a bit nervous. Thank you Marty for making my experience an awesome one. I will purchase again & recommend "Marty" to family & friends @ "luxury of watches"

5 January 2026
Rated 3 out of 5 stars

Watch sold as new

Watch sold as new. Watch looks new, but Watch case heavily worn, fell apart, and not new. Looked like dog chewed it. I love the watch, but case is embarrassing.

10 December 2025
Rated 5 out of 5 stars

New Cartier

Watch was exactly as described. It was a Cartier and they gave the warranty a ne2 date and received an email from Cartier stating it was with new warranty.

9 December 2025
Rated 5 out of 5 stars

This was my second Rolex purchase from…

This was my second Rolex purchase from Luxury of Watches in 19 months! Very happy with the customer service. The watches are in excellent like new condition. Fast FedEx shipping with sign on delivery, which I appreciate for the added security.

24 November 2025
Rated 4 out of 5 stars

Over all very good experience and I’m…

Over all very good experience and I’m happy with the watch and its pricing. Two small things would’ve made for a great experience. 1) the watch was not available in a regular strap so I had a to pay a bit extra for a fancier strap (which wasn’t a bad investment by the way). 2) delivery options with fedex didn’t allow the option of picking the watch from a delivery center so I had to wait at home for few hours for the fedex team to deliver the watch.

28 November 2025
Rated 5 out of 5 stars

Great experience

The watch is perfect and I’m very thankful that Luxury of Watches had this watch available for me to purchase. I’ll wear it everyday and in every situation. The watch was shipped overnight after a holiday weekend and came in great condition. Thank you! I really appreciate it.

28 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look